strategic healthcare, mcmaster u
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MINTRODUCTORY NOTE STRATEGIC HEALTHCARE
Ashwin Kutty, BSc., MBA, IMM, EMMPresident & CEO, WeUsThem Inc.E: T: W:
Faten Alshazly, BSc., MAChief Creative Officer, WeUsThem Inc.E: T: W:
McMaster University came to us as they had heard of our work in healthcare and had been referred to us for our expertise in uniquely understanding the industry.
They are working on a unique mechanism of capturing the experience of all the players in a youth health encounter and identifying how experiences from various perspectives speak to how there may or may not be a disconnect between those involved.
An experiential look at the encounter does not necessarily look at the clinical identifiers of the same, but does speak to the potential outcomes and feelings one may have as a precursor or as a postvention indicator of success.
This unique view in the encounter that is not captured in any of the documentation during the same may provide for key insights for all concerned going forward as a mechanism to better the potential outcomes and make positive the experiential nuances we sometimes take for granted.
OUR RECENT HONOURS STRATEGIC HEALTHCARE
BUSINESS PERSON OF THE YEAR2014
20132014
2012
2011
2014
20112013
Faten Alshazly
WeUsThem
Ashwin Kutty
Canadian Progress ClubProgress Women of Excellence Awards
EXCELLENCE IN SERVICE DELIVERY
GTEC
NEXT GENERATION LEADERSHIP AWARD
GTEC
Canada’s Executive Leadership
The Peter Brojde Foundation &
INNOVATION & CARE DELIVERY AWARD
Mental Health Commission of Canada
Community Capacity Award
HEALTH AND WELLNESSMEANINGFUL INVOLVEMENT OF CONSUMERS AWARD
INNOVATION A W A R D
CHRISTOPHER J. COULTER AWARD & ALUMNUS ACHIEVEMENT AWARD
CLIENTS LIST STRATEGIC HEALTHCARE
TABLE OF CONTENTS STRATEGIC HEALTHCARE
T CO
IDENTITY
WEB PROVIDER & PARENT INTERFACE
ANALYTICAL REPORTING
MOBILE YOUTH INTERFACE
1
10
12
7
DENTITY
THE BIRTH OF AN IDENTITY
2
IDENTITY
3
As myEXP will capture the experiences of three different perspectives, the notion of identifying it by a representative colour palette was born.
In looking at how this would be a personal reflection of ones experience, the notion of My came about to encapsulate the experience as being personal to the individual. The use of a handwritten font style further articulates the personal observations captured through the various interfaces.
As the youth would be the centre of this experiential cataloguing, the texting terminology of EXP as opposed to Experience was used for the naming & the identity. Availability in the App Stores as well as clarity as an icon was certainly part of the brainstorming process as well.
THE BIRTH OF AN IDENTITY IDENTITY
ABCDEFGHIJKLMNOPQRSTUVWXYZ
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
COLOUR PALETTE
DESYREL REGULAR
MOSTRA NUOVA REGULAR
MOSTRA NUOVA BOLD
APP ICON
4
OBILE YOUTH INTERFACE
1
Questionnaire
SCEN
ARI
O B
SCEN
ARI
O C
SCENARIO A
SCENARIO B
SCENARIO C
EXIT MODULE
SCEN
ARI
O C
YOUTH EXPERIENCES
Our wireframing process follows the user journey mechanism of tracing how a user may based on the logic identified be faced with a variety of screens from start to finish of a single use.
A snapshot of a couple of core functions are shown to highlight the complexity of the App as well as trace the various logical paths for the user based on their responses.
INTRO
SCEN
ARI
O B
6
SCENARIO C
EXIT
MO
DU
LE
EXIT
MO
DU
LE
The intake survey gathers background information on all youth enrolled in the study. It also introduces the youth to the app and the questions they will be asked. The intake survey as one would imagine would only appear once at the first use of the App.
The questionnaire is designed to be delivered following each scheduled appointment. Its goal is to capture the users’ subjective experience of an appointment through multiple choice and open ended questions. There are 17 possible questions in the core questionnaire. The 3 possible response sequences are. There is also an exit module that is only answered after the LAST appointment.
INTAKE SURVEY
QUESTIONNAIRE
EXIT
MO
DU
LE EXIT
MO
DU
LE
MOBILE YOUTH INTERFACE
7
SPLASH SCREEN HOME MENU INTAKE SURVEY
Our wireframing process looks at how an individual would interact from the point they launched the app and following game logic would follow the entire tree of decisions made through the App.
These high-fidelity wireframes provides for a unique view into the navigation, interaction
and interface design attributes faced by the user. We believe in ensuring our clients receive a complete view to how a user would approach the various interactive points prior to development. This allows for initial testing and feedback from users on the intuitive nature of the same, coupled with its aesthetic appeal.
JOURNAL CALENDAR
USER INTERFACE DESIGN
8
MOBILE YOUTH INTERFACE
QUESTIONNAIRE
RESOURCES ABOUT THE APP SETTINGS HELP SCREEN
9
TAP THE “+”
TAP ON THE DATES TO SHOW DETAILS OF ALL APPOINTMENTS ON THAT DAY
WEEKLY PROMPT
SCENARIO A
SCENARIO B
SCENARIO C
EXPERIENTIAL FUNCTIONS
The calendar gathers general information about appointments that participating youth have scheduled. The dates entered will determine when following an encounter questionnaire prompts are sent out.
Youth may enter appointments manually themselves if they end up having an appointment that they weren’t aware of when receiving the weekly prompt.
CALENDAR
MOBILE YOUTH INTERFACE
Calendar
10
EB PROVIDER & PARENT INTERFACE
WEB PROVIDER & PARENT INTERFACE
myEXP is the first experiential app that brings together the perspectives of the youth, the service/health providers and the family members under one umbrella.
To facilitate this collaborative sharing of perspectives to improve the clinical encounter, a web based questionnaire is made available to the service provider and the family member upon the completion of an encounter. The interface is responsive for mobile, web or desktop devices, allowing for this information captured across devices and applications.
PROVIDER EXPERIENCES
12
NALYTICAL REPORTING
PRIMARY INVESTIGATOR & TEAM INTERFACE
As with everything we do, we believe in the numbers and how they reflect the success of a project or an initiative.
myEXP and the investigators at McMaster also believed in ensuring there was a mechanism to bring together an analytical interface that would collate the information collected from all three perspectives and provide for a mechanism to review the
information and be able to export the same for further statistical analysis should it be required.
As the fourth interface for this project, it brings together a holistic view on how perspectives are gathered, evaluated and reported on for better clinical interventions leading to perhaps better health outcomes.
14
ANALYTICAL REPORTING
15
T @WeUsThemIncW weusthem.com
L linkedin.com/company/weusthemY youtube.com/weustheminc
F fb.com/weusthemincE [email protected]