strategic human resource development plan for the tourism industry
DESCRIPTION
STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY. Structure. Part I - Situational analysis Part II - Strategic Interventions. Part I - Situational Analysis. Industry Characteristics Socio-cultural Context Educational System Regulatory Environment. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/1.jpg)
STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY
![Page 2: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/2.jpg)
Structure
Part I - Situational analysis
Part II - Strategic Interventions
![Page 3: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/3.jpg)
Part I - Situational Analysis
Industry Characteristics Socio-cultural Context Educational System Regulatory Environment
![Page 4: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/4.jpg)
Industry Characteristics
[1] Highly Similar Product
Similar skills setSimilar training needsLimited career diversificationOn-site residence
> External mobility
![Page 5: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/5.jpg)
Industry Characteristics.
[2] Staff Turnover
Time restricted contractsRelationship buildingSkills transferObjective: economic <> career
> Training efforts expensive
![Page 6: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/6.jpg)
Industry Characteristics..
[3] ‘One Island – One Resort’
Job securityHigh threshold/ Low local demandStaff migrationLimited integration in atoll economy
> Parallel Universe
![Page 7: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/7.jpg)
Industry Characteristics…
[4] Training Efforts
Individual <> Industry RankingNo ‘trained’ requirementNo ‘trained’ incentiveHigh contents & ongoing
> Reducing training demand
> Clustering motivation
![Page 8: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/8.jpg)
Industry Characteristics….
[5] Market Dynamics
Regional competition for labourLanguage skills requirementsBrain drain‘Authentic’ demand from source markets
> Local labour demand increase
![Page 9: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/9.jpg)
Socio-cultural Context
Negative perception towards resort employment
Voluntary unemployment Family livelihood support Position of women Economic active age
> Reduced potential work force
![Page 10: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/10.jpg)
Socio-cultural Context.
Limited population centres Geographical dispersal
> Limited labour market interaction
> Training/ Work isolated
![Page 11: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/11.jpg)
Educational System
Secondary EducationAcademic curriculumLimited soft-skills developmentCareer thinking unaddressedHospitality under-addressed in local context
> School/training leavers not ready for labour market
![Page 12: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/12.jpg)
Educational System.
Tertiary Education
Contents not to market demandMalé concentrationAd-hoc schedule
> Trained people not ready for labour market
![Page 13: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/13.jpg)
Regulatory Environment
Quota SystemForeign preferencePosition & rankProcedureEnforcement
> Quantity <> Quality
> Disincentive for (being) training
![Page 14: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/14.jpg)
Regulatory Environment.
DecentralisationRoles & Responsibility changesImplementation & EnforcementProcedural changesConflicting mandateIndustrialisation: labour disputes & arbitration
> Planning/ Operational challenge
![Page 15: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/15.jpg)
Part II – Strategic Intervention
• Strategic Planning• Objective• Interventions• Approach
![Page 16: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/16.jpg)
Strategic Planning
• Process• Visibility• Something for everybody• Logical steps
![Page 17: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/17.jpg)
Objective
• Realistic• Practical• Measurable• Control: Mandate/Implementation
? Quantifiable employment in tourism the objective for socio-economic development
? Tourism as tool for socio-economic development; employment one of several meaningful participations within tourism
![Page 18: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/18.jpg)
Objective
Numbers Local Expatriate
Total current employees 12,713 13,195Total required employees at full capacity of planned resorts
Staff/bed ratio 1:1.5Local/expat 45:55
17,078 20,872
Total required enrolment based on staff turnover per annum
12% annually 2,050 2,500
Total required staff based on skills set
Management (6.2%) 942 1411Supervisory (13.5%) 2,766 2,357Functional (80.3%) 15,542 14,931
Total required staff in full capacity of planned resorts based on current ratio
19,250 18,699
![Page 19: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/19.jpg)
FY=xk+1 x ∑(xk + y / (xk)n-1) / 2
Solution
![Page 20: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/20.jpg)
Solution.
No single solution
Four Intervention levels: [1] Awareness & Attitude > More [2] Training & Career > Better [3] Value Chain Development > Different [4] Regulatory Environment > Control
![Page 21: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/21.jpg)
Awareness & Attitude = MoreEnhancing Tourism & Hospitality Curriculum: - Academic & vocational- Truly Maldivian- Employment market access/dynamicsNational Employment Drive:- Faces in Tourism (new media); trade <> tourism- Linking Back- Atoll Tourism Week- School/Community VisitsIndustry Commitment towards Maldivian Employees:- Attractive package- Certification- Self-regulation (atoll level)
![Page 22: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/22.jpg)
Career Development = Better/Retention
Training: •Certify Resort-based Training/ Int. Recognition•Specific Department Training/President’s Initiative•Training delivery •Pre-joining incentive•Hotel SchoolCareer:•Self-regulation/ Occupational Standards•Atoll based liaison centre•Remuneration
![Page 23: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/23.jpg)
Value Chain Development = Different
• Organised Island Tourism Associations• Economic User Rights• Resort Forum• Staff accommodation at inhabited
islands
![Page 24: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/24.jpg)
Enhanced Enabling Environment = Control
Government:• Work Permit System; quality• Mandate & Authority• Inspection & Control• Atoll council involvementIndustry:• Thematic dialogue & targets, CoCCivil Society:• Time restricted Intervention
![Page 25: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/25.jpg)
Approach
• Multi-stakeholder• Unclear Mandate• Ongoing initiatives• Dynamic Times • Coordinated effort at Atoll level
MoTAC Project Intervention
![Page 26: STRATEGIC HUMAN RESOURCE DEVELOPMENT PLAN FOR THE TOURISM INDUSTRY](https://reader035.vdocument.in/reader035/viewer/2022062422/56813e58550346895da84e9d/html5/thumbnails/26.jpg)