Strategic Implementation

of an Employee

Development Program

Wednesday, May 16, 2012

1:00 p.m. Central

1.No manager support

2.No budget or perceived

value

3.Lack of leadership support

4.Unengaged and unmotivated

employees

Keys to Program Success Business Fit

Learning solutions that are tightly aligned to business

initiatives.

Adoption

Effective communication to

target audiences.

Provide easy access to

resources, technology and

tools.

Business Value

Measurement strategy that delivers return on expectations

and return on investment.

Cultural awareness

Change management

Goals and success criteria

Managing your program

Strategy and Implementation

Cultural Awareness

Executive and management support

Corporate mission and value

Business and work environment

Communication styles and flow

Relationships of influence

Existing learning culture

Elements of A Learning Culture

1. Holistic thinking

2. Integrated learning

3. Capacity for change

and improvement

4. Focus on

collaboration

5. Personal commitment

Change Management

Communicate the business and

individual benefits of the program

Communicate to reduce fear

Careful planning

Clear links between training and

job roles/performance

Presenting Change to Employees

Prepare

Deliver Message

Follow-up

Goals & Success Criteria

Determine the audience

Determine content and link

to program objectives

Define criteria for

measurement

S.M.A.R.T. GOALS

Specific

Measurable

Attainable

Relevant

Timely

Program Focus

Replace % of Instructor Led Training

Employees use e-learning to meet an average

% of their annual training requirement

Learner Focus

Positive feedback on content with a specific

approval rating

Demonstrate they can apply what they learned

to the job

Program Goal Replace 50% of instructor led training with

e-learning

Success Criteria

Usage measured by completion

Measurement

25% of potential audience

of 500 completes one

course (125 learners) on

an annualized basis

Program Goal Provide e-learning as a viable means for

employees professional development

Success Criteria

Learner satisfaction with content

Measurement

Positive feedback on

content with a >70%

approval rating

Learner Goal Improve performance in handling of

customer complaints

Success Criteria

Transfer of knowledge and/or skill

back to job

Measurement

Positive feedback on

applicability of learning to

job responsibilities with a

>70% approval rating

Program Evaluation

• Start with usage

reports

• Results from

evaluation forms

• Pre and post tests

• Job performance

metrics or KPI’s

Sample Metrics

Method: Track initial email to users.

Measured Results:

53.5% open rate

35% hit the link to the LMS within the

email

62 signed up for courses

28 started courses

8 completed courses

Sample Metrics

Method: Leadership development

program participation

Measured Results:

80% completed the program

30% were promoted within 3 months

100% retention of all program

participants

100% rated the program as

worthwhile and valuable

Managing Your Program

Deployment and launch

Marketing and

communications

Measurement and review

Deployment and Program

Launch

Additional resources

Week 1 Week 2 Week 3 Week 4

| Set Strategy (1 week) |

| Establish Program Goals (1 week) |

| Site Design & Customization (1-2 weeks) |

| Identify Success Criteria (1 week) |

| Marketing & Communications Strategy (1 week) |

| Define Audience (2-3 days) |

| Determine Program Measurement (1 week)

| Course Selection (1 week) |

| Pre-Launch Communications Begin (2-3 weeks) |

Sample 4 Week Timeline

Make things easy with user guides!

Provide tips

and best

practices!

Marketing & Communications

Build

Act Review

Your Plan Should Include:

• The Message

• Your Purpose

• Method

• Metrics

• Target Audience

Message Purpose Method Timing Metric Owner Target Audience

Launch of

Strategic

Sales

School

Inform Article in

company

daily e-news

Pre-launch Awareness

survey

results great

than 10% of

sales team

Kim Sr. Leaders, Mid-

level Leaders,

Sales Leaders,

Sales People

Persuade Testimonials

from Sales

Leaders and

Pilot

Participants

Launch Enrollment

at 85%

Kim

Remind Participant

testimonials

Monthly Kim Sales People,

Sales Leaders

Sample Plan

Communicate to keep it top of mind!

Elements of A Learning Culture

1. Holistic thinking

2. Integrated learning

3. Capacity for change

and improvement

4. Focus on

collaboration

5. Personal commitment

For Additional Info.

www.bizlibrary.com

888.432.3077

Chris Osborn

cosborn@bizlibrary.com

888.432.3077 ext. 144

Program Goal Success

Criteria Measurement

Replace 50% of instructor led training with e-learning Usage measured by

completion

25% of potential audience of 500 completes one course

(125 learners) on an annualized basis

Provide e-learning as a viable means for employees

professional development

Learner satisfaction with

content

Positive feedback on content with a >70% approval

rating

Adopt e-learning as a viable alternative/complement to

classroom instruction

Learner satisfaction with

usability

Positive feedback on usability with a >70% approval

rating

Adopt e-learning as a viable alternative/complement to

classroom instruction

Learner satisfaction with

affinity

Positive feedback on e-learning as a learning modality

with a >70% approval rating

Improve knowledge of workplace diversity issues Effectiveness of

instruction Improvement in scores between pre-test and test

Improve performance in handling of customer

complaints

Transfer of knowledge

and/or skill back to job

Positive feedback on applicability of learning to job

responsibilities with a >70% approval rating

Provide an effective technology to deliver e-learning Technical performance of

courseware

Number of company help desk and BizLibrary technical

support calls