STRATEGIC LEADERSHIP

• Is the ability to anticipate, envision, maintain flexibility, and empower others to create strategic change as necessary.

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Managing the Human capital

• Strategic Leaders must learn how to effectively influence human behavior, often in uncertain times, by word or by personal example, and through their ability to envision the future.

• Managing knowledge for peak performance• Create and commercialize innovation• Maintain competitive advantage

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Timing

• A firm’s ability to achieve strategic competitive advantage and earn above-average ROI is compromised when strategic leaders fail to respond appropriately and quickly to changes in the complex global competitive environment.

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Skill and Resources

• The strategic decisions made by top leadership influence how a firm is designed and whether or not goals will be achieved. Therefore a critical element for organizational success is having a top management team with superior managerial skills.

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TEAM + STRATEGY = PERFORMANCE

• Appropriate knowledge, expertise to operate internally, yet can deal with competition

• Individuals with various backgrounds, experience, and education = diversity

• Norming and brainstorming strategies: think outside the box leads to more creativity and innovation

• More cohesion and better communication

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HUMAN CAPITAL

• Effective T&D programs increase the probability that a manager will be a successful strategic leader. They ensure a sustainable competitive advantage. Thus promoting the firm’s strategic vision.

• The result is a workforce capable of learning continuously.

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• Learning and building-sharing knowledge are important for creating innovation in firms.

• Innovation leads to competitive advantage.• Viewing employees as a resource to be

maximized rather than minimized facilitates the successful implementation of a firm’s strategies.

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ENTREPRENEURIAL LEADERSHIP

• Entrepreneurial strategies are an important source of growth and innovation. They allow for first mover advantages.

• Requires employees who are entrepreneurial• 5 characteristics: autonomy, innovativeness,

risk taking, pro-activeness, and competitive aggressiveness.

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STRATEGIC CONTROLS

Perspectives Criteria

Financial Cash FlowReturn on EquityReturn on Assets

Customer Assess ability to anticipate customer needsEffectiveness of customer service practicesPercentage of repeat businessQuality of communications with customers

Internal Business Practices Asset utilization improvementsImprovements in employee moraleChanges in turnover rates

Learning and growth Improvements in innovation abilityNumber of new products compared to competitors’Increases in employees’ skills

02/18/15 Lotfi Saibi

STRATEGIC CONTROLS

Perspectives Criteria

Financial Cash FlowReturn on EquityReturn on Assets

Customer Assess ability to anticipate customer needsEffectiveness of customer service practicesPercentage of repeat businessQuality of communications with customers

Internal Business Practices Asset utilization improvementsImprovements in employee moraleChanges in turnover rates

Learning and growth Improvements in innovation abilityNumber of new products compared to competitors’Increases in employees’ skills

02/18/15 Lotfi Saibi