strategic outlook: opportunities & challenges owen mapley ...€¦ · 27/02/2019 · 2. major...

Children’s Services Managers Forum 27 February 2019

Strategic Outlook: Opportunities & Challenges

Owen Mapley Chief Executive

NATIONAL CONTEXT

HERTFORDSHIRE CONTEXT:

1. Ongoing demographic growth and increasing service demands

2. Major housing growth: need for strategic “place leadership” and infrastructure provision

3. Large financial pressures and significant future funding uncertainty

4. Complex delivery landscape – eg need for closer Health & Social Care integration

5. Growing service user / citizen expectations

6. Retaining HCC’s appeal as a great place to work

LEADING TO SEVERAL KEY CHALLENGES:

An Integrated Health

and Care Strategy for

A Healthier Future

HCC Corporate Peer Challenge – Oct 2018

Areas of Focus:

1. Understanding of the Local Place and Priority Setting

2. Leadership of Place

3. Financial Planning and Viability

4. Organisational Leadership and Governance

5. Capacity to Deliver

6. Growth & Infrastructure

Overall Messages & Observations:

1. You are a rock-solid council which stands at a decision point

2. “County of Opportunity”:

• Growth Agenda: More than Houses

• Leading Place: Up and Out

• STP: Leadership and Engagement

3. Council Wide Transformation

• Successful Directorate-led Transformations to date: Adopt a Collective, Corporate Approach in future

• Smart Working: Ramp up and make it culture led

• Future workforce

• Joint Leadership Team

• Commercial Strategy

4. Decision Making Processes

OPERATIONAL EXCELLENCE

HERTFORDSHIRE FIT FOR THE FUTURE

DELIVERING TRANSFORMATION

DEVELOPING OUR PEOPLE & OUR ORGANISATION

Strategic Mandate

HCC STRATEGIC PRIORITIES

CORPORATE PLAN







Golden Thread: Corp Plan Directorate Plan PMDS

User Focus

‘Improvement in our DNA’

Recognition & Celebration

Pride

Partnership & Collaboration

Inspection Frameworks






Raise Awareness: HCC, MPs, Whitehall

Good growth, spatial planning, Infrastructure,

sustainable transport

NHS engagement & STP Leadership contribution

HCC Financial Sustainability

Prevention Strategy

Economic Growth & Local Industrial Strategy

Public Service Collaboration






Clear HCC Change Portfolio

Compelling narrative, relevant for all HCC staff

Governance: incl strategic sponsorship, assurance & reporting

Strong business cases; benefits linked to IP

Step change in SMART: Culture, Tools & Tech

Capacity to Deliver






Employee Engagement (incl. Survey response)

Collective Corporate Leadership: SMB, JLT, LF

Corporate Peer Challenge:

Action Plan Enhanced and consistent L&D offer, incl leadership devt

Commitment to ‘wellbeing’ agenda

Talent Mgt & Succession

Planning

HCC Staff Survey – Nov 2018

Headlines

• Overall engagement score up 2% to 69% - very strong result with much to celebrate

• Improvements since last survey on D,B&H & Whistleblowing

• Strong results seen re:

• Pride in working for HCC

• Sense of belonging

• Role of leaders at all levels in inspiring & providing leadership

• Consistent response needed: council wide and local focus

Council Wide Action Areas

1. Technology:

• Modern devices; integrated systems; up to date software; accessible data.

• An enhanced approach to the core tools needed to work well and productively

2. Employee Wellbeing:

• Greater flexibility

• Modernised working practices

• Greater support for staff who are feeling pressure

3. Work Environment & Facilities

• Improved physical working environment

• Parking

• Collaboration & flexible work settings

OK, so what does all that mean for Children’s Services?

Responsibilities:

• At the front line of responding to every HCC strategic priority

• What you do, matters….

• Directly involved in delivering complex change initiatives, leading some of our largest teams

• Complex policy & operational landscape

• Responsible for some of the most vulnerable people in society

Opportunities:

• Retain commitment to delivery excellence

• Embrace change – status quo not an option

• Uncertainty can be unsettling – make it ok for colleagues in every team

• Contribute to evolving thinking, building on national reputation for innovation and improvement

Comments or Questions?

strategic outlook: opportunities & challenges owen mapley ...€¦ · 27/02/2019 · 2. major...

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