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Strategic Priorities, Goals and Performance Measures

Board WorkshopDecember 20, 2019

David SchulzeChief of Staff

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Vision

Mission

Values

Strategic Priorities

Goals & Performance Measures

Department Work Plans

Employee Performance Plans

Strategic Alignment

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Strategic Direction Annual Elements Long Range Elements

Vision Statement Goals & Performance Measures Transit System Plan

Mission Statement Annual Budget 20 Year Financial Plan

Strategic Priorities Business Plan(Annual Elements)

Business Plan (Long Range Elements)

Employee Values Employee Performance Measures 5 Star Service Program

Sustainability Plan

DART’s Strategic Framework

Elements in Bold are approved by the Board

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DART: Your preferred choice of transportation for now and in the future…

2006 DART Board Resolution No. 060196

Vision Statement

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To build, establish and operate a safe, efficient and effective transportation system that, within the DART service area, provides mobility, improves the quality of life, and stimulates economic development through the implementation of the DART Service Plan as adopted by the voters on August 13, 1983, and as amended from time to time.

1999 DART Board Resolution No. 990194

Mission Statement

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DART employees value being:• Focused on our customers• Committed to safety and security• Dedicated to excellence• Good stewards of the public trust

EMT January 2009

DART Employee Values

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I. Strive to exceed customer expectationsII. Manage system development and maintain infrastructureIII. Build and maintain DART’s regional transportation

leadershipIV. Drive change through employee engagementV. Maximize funding resourcesVI. Use technology to integrate and advance services and

system2009 DART Board Resolution 090061

FY 2010 – 2015Board Strategic Priorities

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1. Continually improve service and safety experiences and perceptions for customers and the public

2. Optimize and preserve the existing transit system3. Optimize DART’s influence in regional transportation

planning4. Expand DART’s transportation system to serve cities

inside and outside the current service area5. Pursue excellence through employee engagement,

development and well-being6. Innovate to improve levels of service, business processes

and funding2015 DART Board Resolution 150046

FY 2016 – 2020Board Strategic Priorities

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How we accomplish our mission• Broad and general statements• Lay out the direction the organization needs to go• Guides the development of goals• Results in progress toward meeting the mission and

vision

Strategic Priorities

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What we want to accomplish • Set the priorities for the annual budget• Guide development of annual work plans• Basis for performance measures for

President/Executive Director • Basis for employee performance measures

Goals

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How we know whether we accomplished the goals• Specific and measurable• Basis for determining whether the goals have been

met

Performance Measures

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• Communicate what we are trying to accomplish• Align the day-to-day work that everyone is doing

with strategy• Prioritize projects, products, and services• Measure and monitor progress towards strategic

targets

Balanced Scorecard Framework

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• Customer and Stakeholder• Financial or Stewardship• Internal Process• Organizational Capacity

Balanced Scorecard Perspectives

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• Monitor the implementation and effectiveness of an organization’s strategies

• Determine the gap between actual and targeted performance

• Determine organization effectiveness and operational efficiency

Key Performance Indicators

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• March to May – draft goals based on strategic priorities

• June to August – draft annual budget based on goals

• September – approve annual budget• October – develop employee performance plans• October to November – reconcile performance

measures with budget if necessary

Timing and Sequence

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• Board adopts strategic priorities• Draft FY 2021 goals• Identify FY 2021 performance measures• Draft FY 2021 budget

Going Forward

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Thank You