strategies for attacking attendance control issues
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STRATEGIES FOR ATTACKING ATTENDANCE CONTROL ISSUES. - PowerPoint PPT PresentationTRANSCRIPT
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STRATEGIES FOR ATTACKING ATTENDANCE CONTROL ISSUES
*Participation in this seminar does not establish an attorney-client relationship between Duane Morris LLP (or the Duane Institute) and any participant (or his or her employer.) Further, no statements made in this seminar or in the materials should be construed as legal advice pertaining to specific factual situations.
DM2/3890841.1
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Root Of The Attendance Problem
• Increase in “use it or lose it” policies• Low morale• Lenient implementation of policy• Abuse of legally protected absences
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Correcting The Problem
• Appropriate (realistic) attendance policy• Consistent implementation by managers• Take advantage of recent FMLA regulatory
changes• The “softer side”: employee friendly benefits/
incentives
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REVAMP YOUR ATTENDANCE POLICY
(HOW TO MAKE IT WORK FOR YOUR ORGANIZATION)
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Revamp Your Attendance Policy
• Evaluate employees with poorest attendance– Scope of problem (e.g., department-wide, location-
wide, shift specific)– Consider timing (e.g., summer)– Impact on critical time period (e.g., increase in
manufacturing)
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Revamp Your Attendance Policy
• Consider the culture of your organization– Morale issues
Employees with lower morale have higher absenteeism, especially for reasons other than illness
– Consider whether employees are engaged in their jobs
– Creative solutions? Telecommute; flextime
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Revamp Your Attendance Policy
• Examine types of time off permitted under current system– Permitted by policy– Permitted by practice– Ad hoc decision-making
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Revamp Your Attendance Policy
• Consider possible abuse of protected leave of absence:– FMLA– State leave law– ADA reasonable accommodation
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ATTENDANCE POLICY DRAFTING OPTIONS
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Attendance Policy Drafting Options
• Traditional sick day policy– Requires employees to justify absences– Requires resources to actively manage system– Risk: Managers aware of employee medical
condition Potential ADA “regarded as” disabled claims
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Attendance Policy Drafting Options
• Traditional sick day policy (con’t)
– EEOC v. Dillards, Inc., 2008 CV 1780 (S.D. Ca., Sept. 29, 2008) Complaint alleges violation of ADA where employer
requires employee to provide doctor’s note stating the specific nature of the employee’s medical condition or illness in order to obtain approved absence;
EEOC argues request for information is not job related or consistent with business necessity
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Attendance Policy Drafting Options
• Paid time off policy– Straight-forward implementation– Increased flexibility for employees– Risk: Potential increase of abuse due to lack of
verification
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Attendance Policy Drafting Options
• Other considerations:– Different policies based upon employee
classification/department– Policy of no sick days– Encompass all aspects of attendance (lateness,
early departure, extended lunch)
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DEFINE CONSEQUENCES OF TAKING TIME OFF
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Define Consequences Of Taking Time Off
• General statement as part of positive code of conduct– Include statement identifying attendance as key
expectation– Address attendance violations in general
progressive disciplinary system
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Define Consequences Of Taking Time Off
• Point (occurrence-based) system– Violations result in full or partial points– Create time frames for “active life” of violation– Many variations, including points for failure to give
proper notice of an absence– No points for legally protected absences
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Define Consequences Of Taking Time Off
• Traditional fault-based system– Discipline based upon unexcused absences– No violation for excused/scheduled absences– No violation for legally protected absences
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Define Consequences Of Taking Time Off
• Traditional fault-based system (con’t)
– Establish call-out procedure– Establish criteria for “excused” absence– Establish criteria for “scheduled” absence
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Define Consequences Of Taking Time Off
• No-Fault based system– Discipline occurs, regardless of excuse, prior
notice and/or physician’s approval– No violation for legally protected absences– Reserve discretion for absence resulting in
termination?
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Define Consequences Of Taking Time Off
• No-Fault based system (con’t)
– EEOC consent decree – Verizon EEOC maintained that the employer’s no-fault
attendance policy violated the ADA because employees were “charged” for absences due to ADA-covered disabilities
EEOC required employer to provide, as a reasonable accommodation, an exception for such absences under the no-fault policy
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POLICY CHANGES TO IMPROVE OVERALL
ATTENDANCE
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Policy Changes
• Consequences for managers:– Managers should be accountable for employee
attendance (except protected absences)– Potential discipline or reduced annual increases
where department has excessive absenteeism– Potential risk: Managers may under-report
absenteeism
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Policy Changes
• “Use it or lose it” policies– More effective when fewer sick days are offered– May be tempered by a “buy back” provision of all
or percentage of unused sick days Potential state and federal tax issue
– State law concerns: “use it or lose it” may not be permitted in some jurisdictions (e.g., California)
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Policy Changes
• Prohibit advancing of sickor paid time off days
• But, if permit advancing of days:– Require employees to pay back used but
unearned days on termination of employment Payback from paycheck may be limited by state
law; some states require written authorization Potential FLSA issue
– Limit right to advance days to employees with solid performance/attendance record
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Policy Changes
• Require “stacking” of various violations– Independent tracks for violations of attendance,
call-out procedure and lateness/early departure invites abuse
– Escalate levels of discipline by combining similar or even unrelated offenses
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Policy Changes
• Include timing limits– PTO policy: percentage of days must be taken in
1 week increment– Sick day policy: prohibit use of sick days to extend
vacation; holiday (before or after)– Require use of days during designated
shut down times
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Policy Changes
• Reduce or eliminate “give back” provisions (e.g., for every ‘x’ months of good attendance, disciplinary warning is removed from file)
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Policy Changes
• Reduce or eliminate ability of employee to take additional, unpaid absences after all paid absences under policy are exhausted (both in policy and in practice)
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Policy Changes
• Reduce number of disciplinary levels
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ADDITIONAL COMPONENTS
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Additional Components
• Address payment of sick days/paid time off days upon termination– Same or different standard for termination and
resignation– Prohibit use of days during notice period of
resignation– State law may limit right to hold back payment on
termination
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Additional Components
• Voluntary termination: “no call, no show”– Appropriate number of days– Limit inquiry as to reason for absence
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Additional Components
• Interplay of incentive programs– Various of types
Gift cards; gas cards Bonus pay
Risk: may need to be included in regular rate of pay for purposes of calculating overtime
Leave early on Fridays; play “hooky” days Emphasize attendance as factor in promotion
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Additional Components
• Interplay of incentive programs (con’t)
– Success depends upon: Sufficiency of reward Timing of reward
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Additional Components
• Other documents should support attendance requirements– Job description– Department-specific protocols– Performance evaluations
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Additional Components
• Presenteeism issues– Fear of discipline for missing work and having too
much work may increase number of sick employees reporting to work Lowers productivity Spread of disease
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Additional Components
• Presenteeism Issues (con’t)
– Best practices to consider: Flu shot program Wellness programs Educate employees on proper usage of sick days Encourage sanitary practices at work
– Temporary suspension of discipline during period of high risk (e.g., swine flu)
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Additional Components
• Donating Paid Time Off Programs
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Additional Components
• Emphasis of compliance with call-out procedures, including in connection with FMLA covered absences
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IMPLEMENTATION ISSUES
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Implementation Issues
• Notify employees of policy changes– Potential state law issue if policy change results in
reduction in total paid time off benefits available or takes away prior earned benefits
– Advance notice may be required for both legal and employee relations reasons
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Implementation Issues
• Establish mechanism to track attendance– Documentation critical– FLSA disclaimer to address tracking attendance
for exempt employees– Require in-person call-out procedures, not
automated system
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Implementation Issues
• Strict no-call, no-show policy• Train managers on consistent implementation
and elimination of ad hoc decision-making
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Implementation Issues
• Union considerations prior to implementation– Obligation to provide notice and bargain upon
request Broad management rights clause may permit
unilateral implementation Waivers narrowly construed Benefit to providing notice to union in absence of
CBA obligation
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LAWS IMPACTING ATTENDANCE ISSUES
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Laws Impacting Attendance Issues
• FLSA– Tracking attendance for exempt employees
Risk: potential evidence of non-exempt status Reduce risk: identify that tracking is for benefit or
client billing purposes
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Laws Impacting Attendance Issues
• FLSA (con’t)
– Docking pay versus docking sick day banks of exempt employees
– Limited exception: Permissible to dock pay of exempt employees in full day increments where employee has exhausted available sick days or takes sick days prior to being earned, so long as pursuant to a bona fide sick leave policy
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Laws Impacting Attendance Issues
• FLSA (con’t)
– Policy regarding clocking in and clocking out Require logging in at beginning of day and logging
out at end of day (same for meals/breaks) Prohibit working “off the clock” (may not perform
work prior to clocking in or after clocking out)
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Laws Impacting Attendance Issues
• FMLA– Impact of FMLA on attendance issues:
FMLA covered absences are protected absences (cannot discipline for absences)
Limits on employer’s ability to secure physician’s notes for certain chronic absences
Approved intermittent/chronic conditions create potential for attendance abuse
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Laws Impacting Attendance Issues
Hypothetical:Employee is out of work for 3 days. Upon her return, she receives a warning. At no point does employee state the reason for the leave. Three weeks later, employee is away from work again and is terminated for excessive absenteeism. Now, employee claims that she should not have been terminated because the 3 day period several weeks prior was covered by the FMLA. Are the employee’s absences protected?
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Laws Impacting Attendance Issues
Hypothetical:Employee has previously provided medical certification to support intermittent FMLA leave. Several months have passed and now, in the summer, the absences begin to frequently occur on a Monday and/or Friday. What is an employer permitted to do to address suspicious pattern of absenteeism?
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Laws Impacting Attendance Issues
Hypothetical:Employee is disciplined for excessive lateness. The supervisor’s write-up discusses 2 days when the employee was late due to migraines and 5 days when the employee was late but the excuses were related to car problems and getting her taxes done.May the supervisor discipline the employee?
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Laws Impacting Attendance Issues
• FMLA (con’t)
– May an employer obtain a doctor’s note for each intermittent FMLA absence? Smith v. CallTech Communications, LLC, No. 2:07-
cv-144, 2009 U.S. Dist. LEXIS 48518 (June 10, 2009) Employee terminated when she could not produce
doctor’s note to substantiate subsequent intermittent FMLA absence within 3 days of employer’s request
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Laws Impacting Attendance Issues
• FMLA (con’t)
– May an employer obtain a doctor’s note for each intermittent FMLA absence? Smith v. CallTech Communications, LLC, No. 2:07-
cv-144, 2009 U.S. Dist. LEXIS 48518 (June 10, 2009) Court held employer “clearly was entitled to some form of
medical documentation for [the plaintiff’s] absence even though she had been approved for FMLA leave . . . and had verbally informed her supervisor that her absences were related to her condition.”
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Laws Impacting Attendance Issues
• FMLA (con’t)
– May an employer obtain a doctor’s note for each intermittent FMLA absence? Smith v. CallTech Communications, LLC, No. 2:07-
cv-144, 2009 U.S. Dist. LEXIS 48518 (June 10, 2009) However, court held that employee needed to be provided
a reasonable amount of time; three days was not reasonable as a matter of law
Open issue, however, as to whether this holding would permit an employer to require a doctor’s note for each subsequent FMLA absence
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Laws Impacting Attendance Issues
• Americans with Disabilities Act– Obligation to provide time off from work as a
reasonable accommodation to disabled individuals Results in protected absences as exception to
discipline under attendance policy – Coordinate with leave of absence policy to address
long-term absences
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Laws Impacting Attendance Issues
• Remove/alter maximum leave language from LOA policies – Add reference in policy to availability of leave as
reasonable accommodation where employee: is not eligible for FMLA has exhausted leave under FMLA/Company Policy
Note: EEOC enforcement position finds that maximum leave policies violates ADA
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Laws Impacting Attendance Issues
• Implement protocol at end of employee LOA– Inquire as to employee’s ability to return – Offer of potential additional leave as a reasonable
accommodation– Offer of other reasonable accommodations as may
be needed upon return from leave
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Final Thoughts: Keys To Curbing Absenteeism• Realistic attendance policy• Dissemination of policy to employees• Consistent implementation• Manager training• Compliance with laws protecting absences
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