April 19, 2023

Vermelding onderdeel organisatie

1

Strategy and change Strategy and change management in Delft management in Delft

University of Technology University of Technology LibraryLibrary

26th IATUL Conference Québec City, May 29-June 2, 2005

Kees Konings, Manager Collection Management

Library

April 19, 2023 2

Introduction

Description of the process of change in Delft University of Technology Library

Applied method Reception by stakeholders and library

staff Finalization of the process resulting in a

new library organization

April 19, 2023 3

The shift to e-services

Increase of ICT in research and education

STM publishers focus on the end users, sustainable depositories and access to information. Those are our traditional services!

Decrease of budgets and funding

Forced collaboration between the technical universities in the Netherlands

April 19, 2023 4

Choices and consequencesChoice Consequences

100% digital products and services

Digital services 24*7 Discontinuance of reference desks

Specialisation on 3 areas Development of a virtual front office Back office activities in cooperation with

the Dutch technical universities

Publishing house in cooperation with (European) universities and/or other publishing houses

Strategic relevance of the library for research and education

Digital information is fully determined by the end users’ requirements

April 19, 2023 5

VKCDelftSpecialMediation

DocUTransDocument-deliveryLogistics

Digital preservationLogistics

Publishing systemQuality Selection

Publishing

Search/find

Delivery

Archiving

April 19, 2023 6

publishing

archiving

delivery

Search/find

Publishing systemQuality Selection

Digital preservationLogistics

DocUTransDocument –deliveryLogistics

VKCDelftSpecialMediation

Competences in the new library organization

April 19, 2023 7

Consequences for the core business

Separate business units for the respective core businesses

the Virtual front office the Technical University Academic

Repository the Publishing house

The business units will operate independently

April 19, 2023 8

Implementation and reception

Strategic plans presented to

Library staffCustomer panelsBoard of the UniversityMinistry of Education and ScienceTechnical Universities in the Netherlands

April 19, 2023 9

Implementation and reception

Discussion with the stakeholders resulted in adaptation of the plans in terms of timing and cooperation:

Until 2007 the reference desks with limited service level stay open in combination with the preferred virtual reference desk

The set up of the cooperation between the technical universities takes more time than expected, so for the next years the academic repository only works for the Delft University of Technology.

A feasibility study to cost effectiveness of our publishing activities

April 19, 2023 10

The process of change

Method of change

Blue print approach Adaptive change strategy

April 19, 2023 11

The process of change

Important design criteria for the new organization are:

Teamwork; which means involvement of staff of different departments in one team Disentanglement of processes, which resulted in disentanglement of tasks of our employees Decreasing the number of management layers

April 19, 2023 12

MT

The process of change

Change team

Projectteams

April 19, 2023 13

The process of change: pitfalls

Do not ask people to advice on their own jobs or positions in the organization

Be extremely clear about constraints and conditions

Stimulate to look at situations outside the library organization

April 19, 2023 14

Results

The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented

The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities

Dedicated functions for account management, product development and product ownership

New organization scheme

April 19, 2023

Vermelding onderdeel organisatie

15

Scheme of the new organization

Serviceorganization

Contentorganization

Support Productdevelopment

Director &Management team

April 19, 2023 16

Results

The realization of cooperation between the Dutch technical universities took more time than expected; that is why for the time being only a local content organization will be implemented

The results of a feasibility showed that cost effectiveness of the publishing house was highly uncertain; so it was decided to discontinue the publishing activities

New organization scheme

Management philosophy

April 19, 2023 17

Management philosophy

• Decrease of management layers

• Empowerment

• Self organizing teams

April 19, 2023 18

Conclusions

Consequences for the management team

Blueprint vs. adaptive change strategy; did it work?

Process of permanent change for the new organization

April 19, 2023 19