strategy execution: how to boost effectiveness and deliver greater impact
DESCRIPTION
Join Christine DiDonato, director of talent and organizational development at Sony Electronics Inc., and Peter Mulford, executive vice president at BTS, as they dive into the core elements of successful strategy execution. They’ll discuss the inner architecture of strategy execution and how companies can achieve superior results faster when the workforce is aligned to the strategy, has the right mindset and has mastered the capabilities needed to execute.TRANSCRIPT
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Driving Effective Strategy Execution at
Sony
Christine DiDonato – Sony Electronics Peter Mulford – BTS USA Monday, October 17, 2011
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The Challenge…
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When executing strategic change,
how do we get people aligned,
capable and excited,
to take action?
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For Today:
• A POV
• A Solution
• What we learned
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What we learned
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E : Alignment
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3 Questions
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Alignment 1.Can you summarize your company’s
strategy, and what makes it distinctive, in 30 words or less?
2.Would your colleagues say the same thing?
3.Do they know where and how they contribute to driving the business?
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E : A + Capabilities
» Business Acumen Systems
» Leadership Acumen + Processes
» Functional Acumen Structure
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High Leverage Behaviors
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It is not enough to do your best. You must know WHAT to do. Then do your best. --W. Edward Deming
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E : A * C
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The Solution
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Creating a solution using an BTS Impact Map: Four Steps
How? Why?
Program Design Skills & Knowledge On-the-Job Behaviors Key Corporate Results
1 2 3 4
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Learning Objectives
Create an experiential learning program that will provide the
essential techniques, insights, and approaches needed to:
1. Make it easier for consumers to buy and retailers to sell Sony
products
2. Collaborate to innovate and deliver winning value propositions
3. Share and grow capability across business groups
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Winning Metric
Sony
Retailer
System
WINNING CRITERIA:
ROIC
Consumer Experience
Retailer GMROI
Sony ROIC
Sony
ROIC
Retailer
GMROI
+
Consumer
Experience
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What Happened?
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Impact Profiles
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WHAT I LEARNED IN WaOS HOW I APPLIED IT RESULTS I’VE CREATED
Susan learned the importance
of and process for developing
personal/business
relationships with her key
retail store stakeholders
Susan worked with her retailers that
sold mostly Sony’s end of life cycle
products when product would be in
short supply. They jointly created
strategies that led to success for the
retailer and Sony
Susan retailers are selling
at a rate that is 3 – 4%
above what was targeted
resulting in increases in
sales in the $150k to $200k
range this year.
Mary learned how to
maximize Sony profits
while also helping her
retailers be successful
Mary positioned only 250 of a Sony
new product in one of her retail
stores when she would ordinarily
have positioned 500 units. She saw
how this would help the retailer and
also Sony achieve mutual goals
At year end, the retailer will
have sold all 250 units, Sony’s
margins will have increased
as no monies will be spent
in marketing the retailers
unsold units.
Peter learned the
importance of helping Sony
maximize its profits through
what he did in coordinating
new product launch actions
Peter coordinated the shipment of
marketing materials for new product
launches to retailers to coincide with
the availability of the new product in
the store.
Peter saved Sony thousands
of dollars when damaged or
misplaced marketing displays
were not lost at the retailer.
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“The numbers are great, but what I
really like is the buzz and
excitement I hear around the
building that this program
created.”
EVP Sales & Marketing
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What We Learned
• The Impact Map is a tool to create alignment for both
leaders and learners at each phase of the execution
journey.
• Using a simulation to allow participants to practice and
make mistakes in a safe environment accelerates
capability development and mindset shift.
• E=AMC is a persuasive tool to have proactive and
simplified business and transformation conversations.
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CONTACT US
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For additional information on how BTS can help your
organization accelerate strategic execution:
www.bts.com