street fight summit 2015: startup showcase pitch from doorman
TRANSCRIPT
Introducing Doorman Package Delivery for E-Commerce
www.doorman.co
are worse than parking tick-ets.”
“Missed Deliveries
PROBLEM SOLUTION EXPANSION ANALYSISThe Problem
- Doorman Customer
What the internetthinks…
How will E-commerce compete with Amazon?Retailers need a solution to compete with Amazon last mile logistics.
4
$22 Billion US MarketFedEx + UPS + USPS domestic package revenue 2014: $60B-> 45% of package volume is business-to-consumer -> $27B-> 80.7% of US population lives in urban areas -> $22B
Delivery Inefficiencies20% of residential package deliveries in cities fail on the first attempt.
Urban E-Commerce
Shipping
PROBLEM SOLUTION EXPANSION ANALYSISMarket Size
Shop online & Ship to New Doorman
Address
Orders are stored In secure Doorman
Depots
DELIVERY
Orders arrive when you’re actually
home!
Schedule convenient deliveries 6pm –
Midnight
SHIP TO US WAREHOUSE SCHEDULE
Amazon
Apple
Overstock
Zappos
PROBLEM SOLUTION EXPANSION ANALYSISIntroducing Doorman
PROBLEM SOLUTION EXPANSION ANALYSISDoorman in Action
PROBLEM SOLUTION EXPANSION ANALYSISDoorman in Action
PROBLEM SOLUTION EXPANSION ANALYSISDoorman in Action
PROBLEM SOLUTION EXPANSION ANALYSISDoorman in Action
Doorman APIfor Retailer Integra-
tions
iOS + Android + Web Apps
for Our Customers
Operations Appsfor Warehouse & Driv-
ers
PROBLEM SOLUTION EXPANSION ANALYSISOur Solution
Our Technology 11
“Life changing app.”
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“This service is a dream.”— Jeff via the App Store
— Michelle M. via Twitter
“Awesome customer service!”
— Priscilla via the App Store
PROBLEM SOLUTION EXPANSION ANALYSISTalk About It
Customer Delight 12
3,000 Retailers Represented40,000 Packages Delivered
85 Net Promoter Score
90% Monthly Retention
Packages De-livered per
Month
Jan 14Mar 14
May 14Jul 14
Sep 14Nov 14
Jan 15Mar 15
May 150
5001,0001,5002,0002,5003,0003,5004,0004,5005,0005,5006,000
Monthly Package Volume
PROBLEM SOLUTION EXPANSION ANALYSISDoorman in Action
Traction 13
Consumer Shopping In-crease
With Doorman Delivery
Before Doorman 4.6After Doorman 7.0
52%
Average Number of Packages Ordered / Month
PROBLEM SOLUTION EXPANSION ANALYSISUnlocking Consumer Behavior
San Francisco Chicago New York
Feb.Jan. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
PROBLEM SOLUTION EXPANSION ANALYSISExpansion
New Cities 15
