street lighting questionnaire - stoke-on-trent · street lighting questionnaire ... are you aware...
TRANSCRIPT
1) Did you experience any disruption during the street lighting replacement in your area in the last 5 years?
No disruption
Minor disruption
Moderate disruption
Major disruption
Other – Please specify
2) What was the nature of disruption experienced?
Access
Noise
Fumes
Traffic congestion
Other – Please specify
3) Have you had any contact with on-site operatives during these works?
Yes
No
Street Lighting Questionnaire
Submit your questionnaire by email by clicking the ‘submit form’ at the end of the form or by post to:
SSE ContractingPremier HouseUnit 1Govan RoadStoke On TrentST4 2RS
All returned questionnaires will go into a draw to win a dinner for 2 in a local Stoke-on-Trent restaurant. Further information can be found on the lights on in stoke website: www.lightsoninstoke.co.uk
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Please mark your response by clicking the appropriate box
Entry deadline is: 25/03/2011
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4) What was your opinion of the on-site operatives?
Very helpful
Fairly helpful
Neither helpful nor unhelpful
Fairly unhelpful
Very unhelpful
Other – Please specify
5) Do you think the replacement street lighting has improved the area?
Yes
No
6) Has the replacement street lighting made your local environment feel safer?
A lot safer
Not as safe
No difference
Other – Please specify
7) What is your overall view with the street lighting?
Very satisfied
Fairly satisfied
Dissatisfied
Very dissatisfied
Other – Please specify
8) Are you satisfied with the light output (brightness) of the street lighting?
Very satisfied
Fairly satisfied
Dissatisfied
Very dissatisfied
Other – Please specify
Street Lighting Questionnaire
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9) Are you aware that all street lights are checked once a fortnight in the winter months and once every 4 weeks in the summer months by a night patrol to ensure they are in working order?
Yes
No
10) Have you ever reported a street lighting fault in your area?
Yes I have reported:
Street Lighting Column
Illuminated Bollard
Illuminated Sign
Bolisha Beacon
No I have never reported a street lighting fault
11) Have you ever reported a street lighting fault outside the area you live but within the city of Stoke on Trent?
Yes
No
12) Are you aware of the different options available to report a fault?
Yes
No
13) By which method do you prefer to report a fault?
Call centre – 0800 3287709
Website
Other – Please specify
14) If you have not reported a fault, which method would you prefer to use?
Call centre – 0800 3287709
Website
Other – Please specify
Street Lighting Questionnaire
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15) If you have used the website, did you find it easy to use and understand?
Yes
No
16) Do you think we can improve the website to make it more user friendly?
Yes
No
If yes, please list your ideas
17) If you have contacted our Call Centre – how did you find it
Helpful
Friendly
Unhelpful
Unfriendly
Other – Please specify
18) Were you satisfied with the response you received, to your reporting of a problem?
Very satisfied
Fairly satisfied
Dissatisfied
Very dissatisfied
Other – Please specify
19) Are you satisfied with the promptness of the street lighting repairs?
Very satisfied
Fairly satisfied
Dissatisfied
Very dissatisfied
Other – Please specify
Street Lighting Questionnaire
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20) Are you aware that SSE Contracting install the festive illuminations in the City of Stoke-on-Trent?
Yes
No
21) How do you think SSE Contracting could improve their street lighting service?
Street Lighting Questionnaire
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