UNIT 4

Stress Management

STRESS IN WORK PLACE

Demand - work load : eg : Sales of Porsche

Panamera

Control - degree of impact

Support - encouragement required

Relationship - Cooperation

Role - Positive

Change - Org change , Mgmt Change

COUNSELLING

Motivation

Inspiration

Positive/Optimistic

COUNSELLING SKILLS

Empathy : Putting you legs in his shoes, be them.

BEING EMPATHETIC COMPONENTS

Effective communication

Strong imagination

EMPATHY VS SYMPATHY

Empathy not a Sympathy

CHARISMA

Its the aura/compelling attractiveness/charm

that can inspire other.

BEING CHARISMATIC

Confident

Optimistic

Emotional Player

Interesting & Interested

Intelligent

Attention

TACT & DIPLOMACY

Tact : Skill & Sensitivity in dealing with difficult

issues.

Diplomacy : Skill and tact in dealing with people.

Eg : Tactics to bowl slow ball against Mcullum.

Eg : Barak Obamas way of approach whilst visiting

India during January 2015.

PRE-REQUISITES FOR SUCCESSFUL TACT &

DIPLOMACY

Attentive Listening

Emotional intelligence - understanding the

emotion of you and others

Show empathy

Assertive - Confident

Rapport - Harmonious relationship

Polite

POLITENESS

Say hello

Time for small talk

Please & Thank you;usage

Praise & Congratulate

Polite & Helpfull

Use proper language & dress

Listen attentively

Apologise ,Avoid jargon

DECISION MAKING

Best outcome from random.

MAKING QUICK DECISIONS

Stay Calm

Collect maximum info

Weight Risk vs Gain

Have backup plan

Make choice

ANGER MANAGEMENT

Think before speak

Once calm, express desperation

Take a time out - eg : ipl

Identify possible solution

Stick with "I" instead of "U" - relationship

Use humour for easing tension - Forgive

Relaxation - Eg:Yoga,Meditation

Know when to seek help

LIFE IS ALL ABOUT KARMA ..

What goes around .. Comes around :)