stronger & faster through digital transformation in the ... · management (edm) •engineering...

Stronger & Faster Through

Digital Transformation in the

Cloud & Mobility Age

Transform Today, Lead Tomorrow

Marco Voegele, Business Development Manager

Sep 2016

About us

Star Storage

Founded 2000

350+ specialized resources

Own Intellectual Property

Global Partner Network

World wide installations

Cloud Service Provider; Own Tier-3 Data Center in RO/EU

Star Storage

Star Storage

The largest U.S. Retailer U.S. Top-10

Education OrganizationMajor Spanish Retail Bank

National Tax Authority

Northern EuropeMajor Reinsurer

Switzerland

Major Bank

Hong Kong and Greater China

Managed Health Company

#14 Fortune 500

One of the World’s Largest

Pharmaceutical Companies

One of South

Africa's "Big 4" Banks

The Largest U.S.

Financial Services Company

Ministry of Defense

In Europe

Governmental Authority

In Europe

Star Storage

Current Trends

UNDERSTANDING THE CHALLENGES

Understanding the ChallengesCurrent Trends


• Declining revenues and rising costs, put pressure on the profitability of many companies today

• We are living in a fast moving world where customers are less loyal and more demanding, new competitors are entering the industry with new ideas unburdened by legacy systems

Disruption is inevitable - LEAD TRANSFORMATION OR

BECOME IRRELEVANT – companies must decide whether they will

be among the disruptors or if they will simply follow the leaders


• Digital Transformation is using the power of digital technologies to reshape the business (digital transformation, cloud, mobility, IoT)

• Digital Transformation create an unique customer experience through new combinations of information and digital technologies to create new revenue

• Companies are using digital technologies to enroll more customers, to sign more contracts while reducing the cost of back-office operations and stay ahead of competition

DIGITAL TRANSFORMATION - Capitalize on digital

innovation to achieve growth and profitability

Market NeedsZero-Paper Enterprise

• Reduce costs

• Electronic Conversion and tagging

• Reuse

• Concurrent access

• Secured access

• Compliance

• Optimize system architecture

What is Digital Transformation?

Achieve cost savings and accelerate time to market by rethinking operations and

processes

Increase customer loyalty and grow revenue through improved customer

experience

Uncover new revenue streams and reach new markets with new business models

Access to relevant CONTENT & METADATAIS THE FOUNDATION TO ACCELERATE DIGITAL TRANSFORMATION

Digital transformation:The use of technology to enable efficiency, differentiation and

innovation to achieve three primary outcomes:

Digital TransformationWhat Digital Enterprises get

DIGITAL TRANSFORMATIONHOLDS THE PROMISE

• PAPERLESS OPERATION

• PROCESS AUTOMATION

• WORKFORCE MOBILITY

Accelerate cost-efficiency and time to market by

rethinking

OPERATIONS AND PROCESSES

• MOBILE CUSTOMER ENGAGEMENT

• PERSONALIZED ENGAGEMENT

• REAL-TIME INFORMATION & ANALYTICS

Increase loyalty and grow revenue by improving

CUSTOMER EXPERIENCE

• NEW PAID VALUE-ADDED SERVICES (Health, Telematics)

• NEW REGION EXPANSION WITH VIRTUAL SALES FORCE

• DIGITAL SALES ENGAGEMENT / UP-SALE

Unlock new revenue streams and reach new

markets with

NEW BUSINESS MODELS

Ready for the Cloud & Mobility Age

70% of the companies have or are

working on a mobile strategy,

because…

38% of the attendees in the study use

or plan to use Cloud Service, but on

the other side …

Business users today are ALREADY

USING ONE OR SEVERAL

APPLICATIONS FROM CLOUD for

their personal use

BUSINESS USERS TODAY EXPECT TO BE

ABLE TO ACCESS CONTENT AND RUN

BUSINESS PROCESSES AT ANYTIME,

FROM EVERYWHERE AND ON ANY

DEVICE

From Vision to Execution

DIGITAL TRANSFORMATION

From VISION to EXECUTION

1.Mobile Customer Engagement / Digital Paperless Office,

powered by:

2.Paperless Operations & Compliance

powered by:

Potential Actual Situation

• Slow moving of your Sales Team ? Do you need a reliable and easy mobile ”office” integrated solution for Customer Enrollment for any number of products/services ?

• Do you need on-site client operation and off-line secure and automated data collection (ID info automated extraction, smart forms completion and signing, information sent to HQ as soon as possible) ?

• Do you have potential stoppers like:• Compliance: Debates related with digital

operations / biometric signature / digital certificate (qualified or not) ?

• Business / Finance: Lack of trust in the ROI ?• Operational: Changes in how business is done?

Our Solution

• Help you sign more contracts and start your

process with clean data

• Showcase your “premium” value and Increase

sales force mobility

• More time for consultative sales

• Increasing customer intimacy by a proactive

approach AT THEIR PREMISES

• Improved time-to-market for new

products/services

• Increasing the company reputation in front of

the customers

• Better security and traceability by reducing

operational risk

1. Mobile Customer Engagement / Digital Paperless Office

1. Mobile Customer Engagement / Digital Paperless Office

ID Card & Other Document Scanning / Data Capture

Scanning documents and IDs with a tablet / smartphone or specialized camera.

Automatically collect data from ID cards with form recognition / OCR technologies

Document Generation

2-ways data exchange with the back-office / core systems

Automatically generate documents in PDF format.

Autocomplete documents with the client’s data.

Automatically send completed and signed documents to back-office.

Biometric Signing

Biometric signature enrollment

Biometric signature used for

authentication and fast & natural

document signing / legally binding

Automatically generate electronically

signed documents (with qualified

certificate and time stamp).

Documents archiving and usage in the business processes

Once the document is signed, the

application automatically generates a

new PDF file, embedded with a digital

certificate and with the client’s

biometric signature;

Documents are archived in SEAL and

available for the back-office systems

through the seamless integration

capabilities

Potential Actual Situation:

• There is no integrated system for Enterprise Unified Archive / Unified Content Repository / Enterprise Records Management System (retention management, file plan, controlled disposal and updates, advanced audit) in place?

• There is no Integrated Paper & Electronic Records Management in place – “hybrid” archives management?

• There is no Electronic Document Archive compliant with the Archiving Legislation in place?

Our Solution

• Strong metadata management, Dynamic adaptive data model (user self-service)

• Powerful and flexible security rules based on metadata

• Unlimited hierarchical navigation structures (perspectives)

• Embedded viewer for documents, Embedded document scanning with OCR, Digital signatures

• Advanced Records Management capabilities, Advanced physical (paper) archiving management capabilities

• We can offer more than archiving – an hybrid approach (paper and electronic in one single interface)

2. Paperless Operations / Hybrid Archive Management Outsourcing

2. Hybrid Archive Management Outsourcing

SEALSample departmental Use Cases

Customer Service: Unified Customer Folder;

Procurement & Supply Chain Management: Contracts

archiving

Finance & Administration: Invoice to Payment, Electronic

invoice archiving;

HR: Human resources documentation archiving, HR

Documents self-service for employees;

Legal: Legal cases / litigations documentation archiving;

Technical: Technical documentation archiving, As build

documentation management

SEALSample Industry Specific Use Cases

• Banking Paperless Operations - customer

enrollment

Paperless Operations - unified customer folder;

Rules and Regulations management

Payment Instruments processing and archiving;

Loans processing & archiving;

Unified records repository for Compliance department;

• Engineering Documentation Management (EDM)• Engineering Projects Documentation

Management

• Asset Operations Documentation Management

• Digital Field Worker

• Health, Safety, Environment & Quality Management

• Mobile / Multi-Channel Customer Engagement

• Paperless Operations - Unified Customer Folder;

STAR Business Solutions PortfolioIndustry Solutions for Energy

Seeing is Believing – Demo SEAL

Ready for the Cloud & Mobility Age

MOBILITYOn Premises or

Cloud

ARE YOU READY TO GET STARTED?