stronger together€¦ · proxy code click the ‘ask ... 2023 goal: 50/50 gender split for...
TRANSCRIPT
STRONGERTOGETHERSupporting you when it matters
Annual General Meeting | 2020Tuesday 17 November
Chair presentation
Nigel AmpherlawChairman
Paul Lewis Chief Executive Officer
Alana Bailey Chief Financial Officer
Steve Chugg Chief Operations Officer Managing Director, CUA Health Ltd Managing Director, Credicorp Insurance Pty Ltd
Megan Keleher Chief Customer Officer
Tracey Lake Chief People Officer
Megan Readdy Chief Risk Officer
Steven Willson Chief Technology Officer
Introducing the CUA Board and Executive Committee
CUA Board of Directors
CUA Executive Committee
Nigel Ampherlaw Chairman and Independent Non-Executive Director
Paul Lewis Chief Executive Officer Managing Director
Paul Bedbrook Independent Non-Executive Director
Kyle Loades Independent Non-Executive Director
Louise McCann Independent Non-Executive Director
Deborah O’Toole Independent Non-Executive Director
Andrew Reeves Independent Non-Executive Director
Wayne Stevenson Independent Non-Executive Director
How to ask a question ■ Register with your member number or proxy code
■ Click the ‘Ask a Question’ button ■ Select a category for your question in the ‘Regarding’ section
■ Write and submit your question in the ‘Question’ section
Items of business
1. Chairman and CEO presentations
2. Financial statements and reports
3. Appointment of directors
FY20 financial and performance highlights Consolidated assets up to $16.15 billion
Retail deposits up to $11.08 billion
Loans under management up to $13.58 billion
Strong capital adequacy ratio up to 14.38 per cent
Health benefits of $126 million paid to members up 2.2 per cent
Net Profit After Tax (NPAT) of $37.31 million, down just 1.2 per cent
More than $1 million dedicated to growing our communities’ financial wellbeing
With more than 568,000 banking and health members, we are Australia’s largest customer-owned banking organisation
Supporting members today, investing in tomorrowIn FY20 CUA delivered:
■ A solid and sustainable financial result in the face of significant pressure: economic headwinds, COVID-19, and low interest rates
■ Continued investment in ongoing value for members
■ Support for members throughout the pandemic ■ Financial assistance packages ■ Health insurance premium pause ■ Relief for members with home loans, small businesses, deposits, personal loans and health insurance
Building for the future ■ CUA continues to evolve to ensure relevance ■ New products and services are attracting the next generation
■ We offer a vibrant, customer-led alternative to the big 4 banks
■ We are in a strong position for continued growth and transformation
Paul LewisCEO and Managing Director
Improved products and services for members
■ Everyday Snap transaction account introducing new generations to customer-owned banking
■ The Government’s First Home Loan Deposit Scheme helping hundreds of members to secure their first home
■ Mobile and online banking offering faster and more convenient transactions
■ Our home lending system upgrade promising faster decisions and a smoother experience
■ Improved Wi-Fi for members in branch, and a new site for our Perth branch with a community space
Healthy outcomesCUA Health:
■ Issued a total of 6,500 new health policies in FY20
■ Paid $126 million in benefits, up 2.2 per cent from the prior year
■ Returned more than $3.6 million in savings to policy holders through the 4 per cent member discount
■ Contributed $6.13 million in NPAT to the CUA Group result
Increasing member satisfaction
■ Net Promoter Scores grew strongly in FY20 ■ Satisfaction with credit cards and mobile banking significantly improved
■ Our contact centre achieved one of the highest customer approval ratings of any financial services provider in Australia
■ Thanks to our members for your advocacy
Evolving our purpose and strategy
■ We know new generations want a genuinely customer-led alternative
■ We can offer something different ■ Our purpose will remain firmly anchored in the work we’ve always done - helping Australians secure their financial future and own their own home
Items of business
1. Chairman and CEO presentations
2. Financial statements and reports
3. Appointment of directors
Questions sent prior to the AGMCommunity initiatives and decision making
■ Over $1.2 million spent on community initiatives ■ 2023 goal: 50/50 gender split for management
Sponsorships ■ Achieving national exposure ■ Sponsor both men’s and women’s Brisbane Heat
Good working environment ■ Comprehensive workplace standards in place ■ Received and investigated two complaints last year
Remuneration ■ Total Non-Executive Director remuneration of $1.03 million ■ Individual Director remuneration:
■ Chairman $280,908 (incl. superannuation)
■ Non-Executive Directors $140,454 each (incl. superannuation)
Questions & answers
Items of business
1. Chairman and CEO presentations
2. Financial statements and reports
3. Appointment of directors
Appointment of directorsResolutions:
■ To appoint Wayne Stevenson as director of the company. His appointment will be for the period commencing at the end of this AGM until the end of the third AGM thereafter
■ To appoint Deborah O’Toole as director of the company. Her appointment will be for the period commencing at the end of this AGM until the end of the third AGM thereafter
