Student Handbook

2014-2015

DISCLAIMER

The M.Sc. Tourism & Hospitality Handbook is provided for the convenience of students. The current edition was finalized on August 31, 2014. A concerted effort was made to eliminate all errors but students must check the programme’s website and co-ordinator at the start of the semester and during the course of the academic year for updates as well as corrections of any errors or omissions that have come to light subsequent to the finalization of the booklet.

Table of Contents Overview of the Mona School of Business & Management

M.Sc. Tourism & Hospitality Management

Programme Objectives

Entry Requirements

Mature Students

Application Procedure

General Guidelines…………………………………...……………………………… 10-12

Tuition & Miscellaneous Fees………………………...........................…………………13-14

Miscellaneous Costs for the 2014/2015 academic year

Other Fees

Accommodation Cost for the 2014/2015 Academic Year

Fee Payment Deadlines

Payment Locations

Accommodation …………………...............................………………………….... 17

Postgraduate Student Housing Complex

Student Financing Options……………………............................……………… …… .

Student Activities

Immigration Requirements

Student Advising

Orientation

Programme Structure

Common Core Courses

Tourism Specialization

Hospitality Specialization

Course Schedule………………………………………………................................ .….......…-23

Academic Calendar………………………………………………………………………………...24

Course Description………………………………………………………………………… ….25-31

Attendance Policy…………………………………………….........................…………… …….

Code of Conduct and Guidelines for Instructional Sessions……...................…..……… .2-33

Cheating…………….....................................……………………………………………… …….3

Marking Scheme

The Award of Distinction

Contact Us………………………………………...…………………………………...……………36

Overview of the Mona School of Business and Management

The Mona School of Business and Management is the Caribbean’s principal destination of first world management programmes and is the centre of excellence in the teaching and research of Tourism in the region. The school is renowned internationally for academic excellence and aims to provide students with the skills and knowledge to become effective leaders in a region characterized by increasing globalization and technological advancement.

Specifically, the school’s mandate is to b ethe arm of the University that facilitates effective business education and practice in the private and public sectors in order to advance the economic development agenda of Jamaica and the region by (1) creating human capital through business and management education programmes, (2) delivering executive education and professional development training, (3) creating intellectual capital through the conduct of research and the dissemination of the findings, (4) providing management consultancy service, and (5) creating social capital through outreach activities in the wider society. All graduate lecture/ seminar rooms are fully equipped with multimedia technology and computer network support for students.

The school boasts a highly motivated support staff and a cadre of lecturers, many of whom are leading researchers in their fields.

M.Sc. Tourism & Hospitality Management

The graduate programme in tourism and hospitality provides training geared towards preparing senior managers who have responsibility for strategic planning and decision making. These managers will be capable of managing a hotel property or tourism facility. The program provides students with tourism management practices needed to make effective leaders in a culturally diverse and competitive environment. Graduates from our programme are qualitatively different from those of other institutions as they are trained with a focus on sustainable tourism. Again this focus does not limit the student’s exposure to the broader body of knowledge in tourism and hospitality.

Programme Philosophy

This Master of Science Degree Programme had its inception in the academic partnership between the European Union, under LOME IV, and the University of the West Indies. The programme provides an excellent education in hospitality and tourism and seeks to train CARIFORUM nationals for high level participation in the management of the region’s tourism and hospitality industry. The programme was designed to respond to the demands of industry for well qualified and capable managers in a dynamic, complex, changing and growing environment. The programme will provide a balance between:

General Education requirements

Business Administration courses and Technical courses relating the fundamentals within the tourism and hospitality industry

Programme Objectives

This programme provides students with the opportunity through a mix of taught, and research elements to:

Develop and improve their analytical and research capacities through rigorous graduate level courses.

Gain a thorough knowledge of the operating characteristics of the international and Caribbean tourism business.

Appreciate the importance of the strategic approach in ensuring the long term sustainability of tourism in the Caribbean region.

Understand the processes through which tourism and hospitality organizations become internationally competitive and thereby enhance the national standards of living and levels of development.

Gain an in-depth knowledge of the functional activities of tourism and hospitality operations in an International and Caribbean context.

Learn practical, efficient and professional methods of solving industry problems through a series of case study analyses with the guidance of academic staff and industry experts who will share a wealth of knowledge and experience with the students.

Be exposed to the “psychology” of tourism and the dynamics affecting the Caribbean tourism worker due to socio-historical and cultural variables.

Improve the understanding of the vital role of tourism in the context of the macro economic development of the whole Caribbean region.

Entry Requirements

Matriculants are normally expected to have the equivalent of at least an upper-second class honours degree in Tourism or Hospitality Management. Students will be accepted from other disciplines if they have more than one year’s post graduate experience in a Tourism industry sector. Applicants with a lower second class honours degree maybe accepted pending a successful interview.

Mature Students

Managers and executives with over 10 years experience in the tourism and hospitality industry may be accepted to the programme. A first degree qualification will not be a compulsory entry requirement for such an applicant provided he/she has an equivalent professional qualification such as MHCIMA (Member of the Hotel & Catering International Management Association) – or CHA, (Certified Hotel Administrator awarded by the American Hotel & Motel Association).

Application Procedure

Prospective applicants may apply online at: http://www.mona.uwi.edu/postgrad/ Candidates meeting the initial selection criteria will be contacted on or before the second week in April of each year and some candidates may be invited for an interview on campus. Final decisions will normally be made by the end of the final week in July, each year.

General Guidelines

Tourism is an exciting, diverse and dynamic industry and our goal in this programme is to help you to develop the skills that will allow you not only to cope with the industry but to be proactive in managing your tourism career. The following are some guidelines that we have developed to help you to do well in the programme. This programme is a challenging one in which we expect you to focus on thinking strategically rather than on trying to determine what is the ‘right’ answer. Indeed you will find that there is no single ‘right’ answer in many situations.

Come to class having read the material and be prepared to debate with your colleagues both online and face to face about the best way to deal with a challenge or problem raised.

Group work will allow you to develop the team working skills that are an integral part of the industry.

Come to class prepared to work with others in a collaborative way to achieve success. Get to know each other’s strengths and weaknesses and develop strategies of working through them. Establish clear timelines and accountability standards for group projects. The guidelines on this website may also be very helpful.

http://www.aber.ac.uk/language+learning/study_guide/teamworking.htm

Time management is a very important skill for working in this industry and we require that you demonstrate this skill by being ready with your assignments and presentations at the appointed times. Your lecturers will give you specific deadlines for submission of your work; oral assignments etc. and you are expected to adhere strictly to these guidelines. Late work is not acceptable for circumstances other than illness (supported by a medical certificate) or a national emergency. Late work will be accepted only at the discretion of the lecturer and will attract penalties.

To avoid losing marks you should take note of all deadlines and begin your work in sufficient time. It is inevitable that a number of assignments will be due at around the same time period so it is critical that you manage your time effectively. The following website has excellent tips on how to manage your time more effectively.

http://www.psychwww.com/mtsite/page5.html

Integrate the knowledge from different courses. You should of course aim to pass exams but you should view knowledge in a much wider context and should feel free to apply what you have learned in human resource management to sustainable management and what you have learned in sustainable management to property management and so on.

Communicate well. Most of the time that we spend in hotels and tourism organizations is spent communicating and trying to influence others. Spend the time upfront thinking about what you want to say in writing or orally. Have you said it clearly and succinctly or there is ambiguity?

In this programme you will be penalized for poor oral and written presentations and therefore it is important for you to take the time necessary to do a professional job in presenting your work. Use spell and grammar check to assist you and if you need the help please contact us for information on the writing centre. The following link from the Faculty of Humanities and Education is very helpful. http://www.mona.uwi.edu/dllp/language/writers/clinic.htm They offer other services: http://www.mona.uwi.edu/dllp/language/writers/services.htm which you should check out if you need further help.

Work consistently. Graduate work is challenging and the best and perhaps the only way to succeed is to keep up with your readings and assignments. If you allow the readings and assignments to pile up you will begin to miss deadlines and you will find it difficult to catch up for the final. You will also miss out on class discussions whether they are held face to face or online.

Participate fully in your classes. All of your lecturers have designed their courses to be interactive and there will be many

opportunities for interaction with them and your colleagues. To participate you will need to have read the assigned material and have read outside of that material. Try to base your discussion on theory and fact rather than opinion and develop your critical thinking skills.

Adopt a problem solving mode and be proactive. If a course is not going well, first address it with the lecturer and then bring it

to the attention of the academic director. If you are having challenges with getting online, getting material etc. please do not wait until the end of the course to let your lecturer know. If you are having personal challenges that will affect your work let your lecturer know.

Tuition & Miscellaneous Fees

The Masters of Science in Tourism & Hospitality Management is being offered as a self-financed programme. Tuition fee for the 2013/2014 academic year is J$799,632.00. Students are allowed to pay per semester. Students are expected to pay their tuition fee in addition to the respective miscellaneous fees.

September 2014 Admission

Full time Programme Year one (2014/2015) J$ Semester 1 4 courses 199,908.00

Semester 2 4 courses 199,908.00 Summer 3 courses 199,908.00 599,724.00 ======== Year two (2014) J$ Semester 1 3 courses 199,908.00 799,632.00 ========

Part time Programme Year one (2014/2015) J$ Semester 1 2 courses 114, 233.1429 Semester 2 2 courses 114, 233.1429 Summer 2 courses 114, 233.1429 342,699.4287 =========== Year two (2015/2016) J$ Semester 1 2 courses 114,233.1429 Semester 2 2 courses 114,233.1429 Summer 1 course 114,233.1429 342,699.4287 =========== (2016) Semester 1 3 courses 114,233.1429

799,632.00

===========

Miscellaneous Fees and Charges (Full Time and Part Time)

2014/15 Miscellaneous Fees & Charges Resident

Students

Commuting

Students

J$ J$

Miscellaneous Fees—F/T 14,748.00 14,748.00

Miscellaneous Fees—P/T and Specially Admitted

- 14,748.00

Identification Card- First Issue/Renewal* 500.00 500.00

Identification Card - Replacement 750.00 750.00

* Applicable to all new students, transfer students and students that change their enrollment status

Other Fees

FULL-TIME (J$) PART-TIME (J$)

Re-sit Examinations: Course

work only

13,500 per course 13,500 per course

Examinations 13,500 per course

13,500 per course

Accommodation Cost for the 2014/2015 Academic Year Costs stated for Residence in Hall are for approximately 37 weeks of the academic year. Students must pay Hall fees for Semester 1 or for the academic year to be given clearance to reside in a Hall. The costs quoted are subject to change each year.

HALL & ROOM TYPE ANNUAL

ABC Single J$190,000

A.Z. Preston Hall – Single Rooms J$196,100

A.Z. Preston Hall – Double Rooms J$165,000

Traditional Halls- Single Rooms J$180,200

Traditional Halls – Double Rooms J$152,640

Rex Nettleford Hall J$214,120

Chancellor Hall (Block X) J$239,560

Elsa Leo-Rhynie Hall—Single J$214,120

Elsa Leo-Rhynie Hall—Double

J$187,090

POST GRADUATE FLATS:

Shared Flats J$26,400 /month

Studio J$33,000/month

One Bedroom J$44,000/month

New Hall Studio — Marlene Hamilton Hall J$35,200/month

New Hall Super Studio—Marlene Hamilton Hall

J$39,600/month

Traditional Halls - Chancellor, Taylor, Mary Seacole and Irvine

Fee Payment Deadlines

Courses should be selected for both semesters one and two at the start of the academic year (see structure of programme). All tuition fees and miscellaneous fees become due and payable at the start of each academic year. Semester 1 fees must be paid by the last working day in September of that semester. Semester 2 fees must be paid by the last working day in January. Failure to meet the deadlines will result in financial penalties (late registration fee of $1,000 as well as a fine of (1 %) one per cent on the amount of fees outstanding).

Payment Locations

Fees can be paid at the following locations:

National Commercial Bank (NCB) island wide using specially prepared vouchers

Mona School of Business & Management (North) - via credit card, debit card or manager’s cheque

You will be required to provide your UWI student ID number and the amount you wish to pay to the cashier/teller.

ACCOMMODATION

On-Campus Comfortable and affordable accommodation is available in Halls of Residence. Residents have access to computer facilities and

internet connection.

Postgraduate Housing Complex Graduate students at Mona are housed in a complex located near the Students’ Union on Escarpment Road. The Complex is comprised of three blocks of flats/apartments, a laundry area and an area for recreation. All full-time postgraduate students of the University of the West Indies, who are in a Masters Programme or Doctor of Philosophy Programme are eligible for residency in the Postgraduate Housing Complex. Accommodation is also available in the new Graduate Student Housing Complex—Marlene Hamilton Hall.

Application/Contract Forms can be obtained from the Office of Graduate Studies and Research, the Lodgings Office, Office of Student Services. All completed forms must be signed by the student’s Supervisor and submitted to the Lodgings Office. Contract periods will normally be for one full academic year. Please contact the Office of Student Services for further information.

Off-Campus Off-campus accommodation is available and may be arranged by contacting:- Mona Campus Lodgings Office Tel: 876-977-3880

Student Financing Options

Information on financing for the programme including possible bursaries, scholarships and loans can be obtained from the following: Office of Student Financing, (Bursary) U.W.I. UWI (Mona) Community Co-operative Union Ltd. National Commercial Bank First Global Bank Persons are advised to contact the following organizations’ website for details on scholarships and bursaries available to pursue the programme: Caribbean Hotel Foundation – www.caribbeanhotelfoundation.org/

Caribbean Tourism Organization – http://www.onecaribbean.org/home/

Student Activities

A wide variety of students’ organizations and clubs form a vital part of student life at the UWI. These include Debating Society, Language Club, Drama and Dance societies to name a few. The UWI encourages student involvement in sporting activities and the Office of Student Services through its Sports Department run programmes designed to help students develop their individual potential. Sports activities are arranged both at the campus as well as the inter-campus level. The Guild of Students, the recognized association of students, has student representatives on major campus and university bodies.

Immigration Requirements

Citizens of non-Commonwealth Countries must obtain a valid Student visa prior to entry into any UWI Campus Country (Barbados, Jamaica or Trinidad & Tobago). Such persons should make their requests at the nearest Diplomatic Mission or Consular Office representing the relevant country.

Student Advising

The advising of students consists of several important aspects of student life. Academic advising is done by the Academic Director and programme co-ordinator and includes academic progress, attendance at lectures and personal matters. Assistance is given in course selection and registration, payment options, dropping and adding courses and meeting graduation requirements.

Orientation

New students are required to participate in an orientation programme prior to commencement of classes in September. This is designed to acquaint students with the policies of the University of the West Indies and introduce them to staff members who will play important roles in their life on the campus.

Programme Structure

The programme commences in September and is offered as follows: Full-time – 15 months duration Part-time – 27 months duration

The programme carries 45 credit hours consisting of 11 three credit, 3 four credit and 1 not for credit courses. With the exception of the research course, there are 36 class room hours per course and an average of 12 hours per week. Full-time and part-time students attend the same classes. In addition to taught class sessions, students will be exposed to periodic workshops and/or conferences based on topical, relevant and emerging issues as they impact on the industry. Students will be given an opportunity of specializing either in:

Tourism Management or Hospitality Management

Foundation Courses

Research & Quantitative Methods Sustainable Tourism Development Policy & Planning Human Resource Management & Industrial Relations Financial & Management Accounting

Common Core Courses

Tourism & Hospitality Marketing Sociology of Tourism in the Caribbean International Hospitality Business Decision Making Under Uncertainty Tourism & Entrepreneurship Management Events Planning & Management

Tourism Specialization

Tourism Management Infrastructure Management

Research course in Strategic Planning & Management in Tourism with a 12,000 word research paper on an interest area or a research paper in the form of a company report.

Hospitality Specialization

Property Management

Food & Beverage Management

Research course in Strategic Planning & Management in Hospitality with a 12,000 word research paper on an interest area or a research paper in the form of a company report.

Course Schedule

FULL-TIME

COURSE CREDIT

CODES COURSES HOURS

SEMESTER I

MGMT6120 (MS65B) Research & Quantitative Methods 4

MGMT6121 (MS65F) Tourism & Hospitality Marketing 3

MGMT6140 (MS65G) Sociology of Tourism in the Caribbean 3

MGMT6122 (MS65A) Quality Service & Operations Management 3

Sub Total 13

SEMESTER 11

MGMT6123 (MS65C) Human Resource Management & Industrial Relations 4

MGMT6124 (MS65D) Financial & Management Accounting 4

MGMT6125 (MS65H) International Hospitality Business 3

MGMT6126 (MS67T) Sustainable Tourism Development 3

Sub Total 14

SUMMER

MGMT6127 (MS65R) Decision Making Under Uncertainty 3

&

MGMT6128 (MS65Q) ** Infrastructure Management 3

MGMT6129 (MS66T) ** Tourism Management 3

OR

MGMT6130 (MS67H) *** Food & Beverage Management 3

MGMT6131 (MS66H) *** Property Management 3

Sub Total 9

SEMESTER 1 (2015/2016)

MGMT6133 (MS65I) Events Planning & Management 3

MGMT6136 Tourism Entrepreneurship & Innovation Management 3

MGMT6132 (MS65P) Strategic Planning in Tourism/Hospitality Business 3

Sub Total 9

SEMESTER 11

MGMT6135 (MS66G) Student Internship ( 3 months) 0

Total 45

** Tourism Management Specialization

*** Hospitality Specialization

PART-TIME

COURSE CREDIT

CODES COURSES HOURS

SEMESTER I

MGMT6120 (MS65B) Research & Quantitative Methods 4

MGMT6121 (MS65F) Tourism & Hospitality Marketing 3

Sub Total 7

SEMESTER 11

MGMT6123 (MS65C) Human Resource Management & Industrial Relations 4

MGMT6126 (MS67T) Sustainable Tourism Development 3

Sub Total 7

SUMMER

MGMT6127 (MS65R) Decision Making Under Uncertainty 3

&

MGMT6128 (MS65Q) ** Infrastructure Management 3

OR

MGMT6130 (MS67H)*** Food & Beverage Management 3

Sub Total 6

SEMESTER 1 (2015/2016)

MGMT6133 (MS65I) Events Planning & Management 3

MGMT6136 Tourism Entrepreneurship & Innovation Management 3

Sub Total 6

Total 26

** Tourism Management Specialization

*** Hospitality Specialization

COURSE CREDIT

CODES COURSES HOURS

SEMESTER 11

MGMT6124 (MS65D) Financial & Management Accounting 4

MGMT6125 (MS65H) International Hospitality Business 3

Sub Total 7

SUMMER

MGMT6129 (MS66T) ** Tourism Management 3

OR

MGMT6131 (MS66H)*** Property Management 3

Sub Total 3

SEMESTER 1 (2015/2016)

MGMT6132 (MS65P) Strategic Planning in Tourism/Hospitality Business 3

MGMT6122 (MS65A) Quality Service & Operations Management 3

MGMT6140 (MS65G) Sociology of Tourism in the Caribbean 3

Sub Total 9

SEMESTER 11

MGMT6135 (MS66G) Student Internship (3 months) 0

Sub Total 0

Total 19

Academic Calendar Semester 1

Teaching Starts September 8, 2014 Teaching Ends December 5, 2014 Examinations Start December 8, 2014 Examinations End December 22, 2014

Semester 2 Teaching Starts January 5, 2015 Teaching Ends April 4, 2015 Examinations Start April 14, 2015 Examinations End April 25, 2015

Summer Semester Teaching Starts May 11, 2015 Teaching Ends July 17, 2015 Examinations Start July 27, 2015 Examinations End August 5, 2015 N.B. Students are required to view their examinations timetable on the University’s official examinations’ notice board. Examination dates are subject to change.

Course Description

MGMT6122 (MS65A) – Quality Service & Operations Management

This course is designed to:

Introduce students to the general principles of quality service management in the tourism and hospitality industry

Help students to understand the roles of all stakeholders in creating a culture of quality service management

Introduce students to the principles of workplace and job design that will result in consistent and effective quality service

management

Demonstrate the importance of effective quality service management for organization profitability and sustainability

Explain the evolution of quality service management and specific features such as customer delight and customer love

Highlight some of the issues that may specifically affect quality service management in the tourism and hospitality

industry

MGMT6120 (MS65B) – Research & Quantitative Methods The main objectives are (i) to develop and transmit knowledge about research methodologies for postgraduate study in the social sciences and related disciplines, and (ii) to encourage critical thinking as a foundation for subsequent study, employment, and personal development. Specific competencies to be developed include quantitative, problem-solving, written and oral communication, information technology, and lifelong learning skills. The course is designed to introduce students to the elements of social research, both quantitative and qualitative, and demonstrate its relevance to the business community. After taking this course the student should be able to (i) conduct research in their chosen field where the research design is internally consistent and based on a theoretical framework, (ii) understand the nature of methodologies, methods, and processes for the purpose of undertaking research in tourism and related areas, and (iii) develop specific skills for the purpose of conducting a small, independent, original, quality research at the graduate (Masters) level.

MGMT6123 (MS65C) – Human Resource Management & Industrial Relations This course is designed to introduce students to the general principles of the behaviour of people within organizations and the best way of managing to achieve organizational effectiveness. Topics will be drawn from the field of organizational behaviour, human resource management and industrial relations. At the end of the course students will be able to:

Identify and explain the major theories of work and job design and highlight the implications for the management of people.

Describe the formation and operation of teams and groups and show how they can be used to enhance organizational and individual performance.

Describe the process of conflict management and resolution in unionized setting.

MGMT6124 (MS65D) – Financial & Management Accounting This course will provide students with a solid conceptual and practical understanding of the disciplines of both financial, and management accounting theory and practice, as well as the opportunity to develop competence in the handling of accounting data in the hospitality industry. Learning objectives include:

Improve the knowledge and expertise in the preparation of financial accounting statements and management accounting reports

in the hospitality industry.

Appreciate the role of accounting data in assisting tourism and hotel managers in planning, controlling and decision making

MGMT6121 (MS65F) – Tourism & Hospitality Marketing At the end of this course learners will be able to understand, develop, produce and promote tourism products within companies and agencies within the hospitality and tourism industry. The General objectives in this course are to:

Understand strategic planning in the tourism environment

Understand the needs of customers within the tourism industry

Understand tourism product development

Understand how to promote and price tourism products

MGMT6140 (MS65G) – Sociology of Tourism in the Caribbean This course seeks to provide a comprehensive understanding of tourism policies and their actual and potential impacts on the social and cultural fabric of Caribbean societies. At the end of the course students should be able to:

Perform social impact analysis in relation to tourism development.

Engage in social policy formulation as it relates to tourism development.

Competently discuss sociological theories of tourism and their relevance to Caribbean society.

MGMT6125 (MS65H) – International Hospitality Business The purpose of the international hospitality business course is to familiarize students with the globally applicable theories of

international business in the context of the practice of management in a small open developing country environment, while also focusing on the key challenges confronting government policy makers and firm managers who are seeking to improve the competitiveness of the tourism and hospitality sectors over which they have responsibility, or the firms that they manage. The course builds upon the unassailable conclusion that the development of countries in the Caribbean region will rest upon the ability of firms within the region to engage profitably in international business activities.

Given the regional dependence on tourism as a growth pole, the development of the Caribbean region is particularly dependent on the success of firms in international hospitality business. To this end, the conceptual theme that will drive the course is the relationship between the processes of economic development and national competitiveness and the theory and practice of international business, with a special focus on international hospitality business.

MGMT6132 (MS65P) – Strategic Planning in Tourism/Hospitality Business The research paper demonstrates your ability to develop a sound research question and to answer that question using sound scientific techniques. For the duration of the programme, meetings are held with students to discuss their research paper ideas, provide assistance with the selection of research topics, the assignment of supervisors, and the completion of the research paper. Meetings are not scheduled but are held at least once per semester. Additional meetings may be planned if necessary or as the research paper deadline draws near. Students will be required to produce a research paper in the form of a company report or on an issue of interest to the student in his/her specialization. The research paper/report must be submitted within one year after completion of all written courses.

MGMT6128 (MS65Q) – Infrastructure Management The course has been designed as a framework in which the student can gain a clear understanding of the linkages of economic infrastructure and tourism, and more specifically the tourist transport system. The student will be taught how to analyze the provision, operation and the factors which influence the infrastructure system. The course will offer a perspective of infrastructure as it relates to tourism which will be useful starting point for research. The underlying theme throughout the course will be that infrastructure, particularly tourist transport constitutes a service which is judged in relation to quality, standards and level of satisfaction it engenders.

MGMT6127 (MS65R) – Decision Making Under Uncertainty Decision making is both an art and a science…this in itself, creates the dilemma of determining what component is art and what component is science. These questions must be answered within the context of various uncertain scenarios. There are many who believe that a dependence on one’s intestinal fortitude is enough to address the myriad of business decisions with which one is bombarded each day; however, rational decision making is more than “gut” feeling.

Decision Making Under Uncertainty is designed to address the application of decision theory to the quantitative analysis of risky decision problems. Risky decision problems generally involve large amounts of resources that must be committed to alternatives in competitive and uncertain environments. Examples would include corporate acquisition decisions, new product decisions, major capital investment decisions, choices among alternate technologies, and choices among alternate destinations. Many of these problems can be conceptualized and structured using the ideas of decision theory. The course therefore provides a structured framework within which the decision maker can make logical and rational decisions, using various decision-making tools. These tools include Linear Programming, Probability Models, Decision Tree, Utility, Influence Diagram, and Monte Carlo Simulation.

MGMT6135 (MS66G) – Internship This working experience is designed for the professional development of the interns where they will be exposed to challenging working environments which will enhance and develop new skills. Students will work with managers within the organization who will expose them to the many aspects of managing a hospitality organization. Persons with prior working experience and those currently employed in the tourism and hospitality industry will be exempted from the internship. However, a written request for the exemption and proof of experience will be required. All students who do not have industry experience will be required to undertake a three month internship. You do not have to do this all at once but may work out an arrangement whereby you work on evenings, weekends and in weeklong time slots as your work schedule allows. Participate fully in your internship. It was designed to provide you with a better understanding of the industry and it will work best if you go in with an open and curious mind. Try to use the opportunity to think strategically, that is to think about problems and challenges in a wide rather than a narrow context. Students will be expected to write a report on their internship and make a brief presentation on what they have accomplished.

MGMT6131 (MS66H) – Property Management This course is designed to introduce you to the general principles of managing the non food and beverage concerns of tourism properties. Rather than focusing on the nuts and bolts of day to day management the course will focus on the strategic aspects of property management. In particular we will focus on creating an experience for the guest through effective management of all of the aspects of property management. At the end of the course students will be able to:

.Explain what is meant by creating an experience for the hotel guest and give examples of how this can be done.

.Describe the different types of hotels and the implications for the management of rooms etc.

.Describe how the reception areas (actual and virtual) can be used to enhance sales and profitability and to create a source of competitive advantage

.Discuss the growing importance of personalized services eg. Concierge, butler etc. and show how they can be effectively used to enhance profitability and repeat business.

Explain why outsourcing of food and other operations has become popular and highlight the implications for hotel managers

MGMT6133 (MS65I) – Events Planning & Management The importance of the events industry lies in its ability to create employment and income, to increase foreign exchange earnings and stimulate business activity within host destinations. In addition, it helps promote the destinations as an international tourist destination. It is therefore the purpose of this course to expose students to the intricacies of planning, managing, facilitating and executing such events At the end of the course, students should be able to:

Understand the importance of events to the profitability of tourism destinations

Determine meeting objectives

Prepare a budget for an event or meeting

Promote an event or meeting

Employ effective negotiation techniques in meeting arrangements

Discuss legal issues pertaining to meeting management, such as liability, insurance, and confirmation letters

MGMT6129 (MS66T) – Tourism Management The course focuses on approaches to and trends in destination marketing, a practical framework for strategic destination marketing/branding, analyzing and interpreting the macro, market and competitive environments, undertaking a destination attractions and resource analysis, market segmentation and the selection of target markets, destination branding and competitive positioning, developing and implementing integrated marketing and communication strategies, facilitating destination marketing partnerships, benchmarking and evaluating destination marketing strategies, and managing information and marketing research. International "best practices", relevant case studies and practical guidelines form an integral part of the course. After completion of this course, candidate should be able to adopt a strategic, holistic and innovative approach to the marketing of destinations.

MGMT6130 (MS67H) – Food & Beverage Management This course introduces students to the strategic elements of food and beverage management. Students who take the course will be exposed to ways in which food and beverage outlets may be both a source of profit and competitive advantage for the organization. They will also be exposed to the most common pitfalls in successfully operating such outlets and should gain an understanding of why some organizations have chosen to outsource their food and beverage management outlets. The course will also focus on the management of events and examine ways in which events may be used to create both profit and competitive advantage for hotels, tourism entities and the destination. Throughout the course a constant theme will be the requirement to attend to new trends in food and beverage as well as the need to utilize, produce and market indigenous foods and beverages.

MGMT6126 (MS67T) – Sustainable Tourism Development This course will introduce the principles of sustainable development, provide an understanding of the social, economic and environmental issues that will determine the future of tourism in the Caribbean, and impart the skills needed to develop and manage the industry on a more sustainable basis in the years ahead. The course will introduce students to methods for planning, developing, financing and managing tourism products within a framework of sustainable development, including attraction management, marketing and specialist operations such as eco-tourism.

MGMT6136 – Tourism Entrepreneurship & Innovation Management The creation of new businesses, especially in a small, open economy, has significant implications for the development of the country in general and the tourism industry in particular. It is business creation/formation which will generate industry innovation, job creation and operational efficiencies that will inevitably lead to a more competitive tourism system. The aim of this course to develop the students’ understanding of the process and context of entrepreneurship as well as to provide key concepts which will enable them to take advantage of the mushroom of entrepreneurial opportunities that accompany the increased investments in the hospitality sector and the general tourism system. More specifically the course focuses on.

The concept of innovation

Entrepreneurship within services and in particular within tourism

Strategic Planning for Entrepreneurship

Entrepreneurship and new venture creation

Attendance Policy

Any student who has been absent from the University for a prolonged period during the teaching of a particular course during the semester for any reason other than illness or whose attendance at prescribed lectures has been unsatisfactory (less than 75 % attendance) or who has failed to submit essays or other exercises set by his/ her lecturer maybe debarred from taking the end of semester examinations. Any student who, having registered for a course and examination, fails to take the examination shall be deemed to have failed the examination. In cases of illness the candidate shall present to the campus registrar a medical certificate, as proof of illness, signed by the University Health Officer or by any other Medical Practitioner approved for this purpose by the University. The student shall send the medical certificate within (7) seven days from the date of that part of the examination in which the performance of the student is affected. Courses within the programme may have scheduled academic related activities occurring at specific times throughout the semester. These activities form an integral part of the courses to ensure that the outcome and learning objectives are achieved. Teaching staff uses these means to assess students’ performance and awarding a final grade. Active participation is therefore necessary to succeed during the course of study.

Code of Conduct and Guidelines for Instructional Sessions

Preamble This Code has been established through a series of consultations between staff and students and approved unanimously by the Faculty Board. The University community is comprised of persons with varied backgrounds and who may have different norms for socially acceptable behaviour. Additionally changes occur over time in terms of technology, culture and the environment within which we exist. We must therefore continually review our relationship with each other so that we may operate harmoniously within the same space. A code is deemed necessary, as in the absence of a well-defined standard, the community would be relying on each individual’s definition of socially acceptable behaviour. The Code includes elements that are prescriptive while others are guidelines which the Faculty seeks to establish as normative behaviour.

Code of Conduct During the conduct of any class, there shall be no activity which disturbs the assembly and affects the order of the proceedings.

Instructors have the right to require any student to leave the classroom if he/she is involved in disorderly conduct, or alternatively instructors have the right to leave the classroom themselves.

Cell phones, pagers and alarms of any type shall be turned off during classes. If there is an emergency for which a student or instructor may need to use the phone, this shall be indicated at/or just prior to the start of the class in a manner indicated by the instructor.

Garbage shall not be left in the classrooms.

Students are to be given at least one days notice where the schedule for a class is being changed and students are to be notified by the scheduled starting time where a class is expected to commence with a delay

In dressing to come to class, students shall be conscious of their being part of a community, the way others see them based on their, deportment, the standards of dress recognized within various professional environments and the impact that their mode of dress may have on other members of the community.

Cheating

Cheating is any attempt to benefit oneself or another by deceit or fraud. Plagiarism is a form of cheating. Plagiarism is the unauthorized and unacknowledged use of another person’s intellectual efforts, ideas and creations under one’s own name howsoever recorded, including whether formally published or in manuscript or in typescript or other printed or electronically presented form. Plagiarism includes taking passages, ideas or structures from another work or author without attribution of such source(s), using the conventions for attributions or citing used in this University. Since any piece of work submitted by a student must be that student’s own work, all forms of cheating, including plagiarism, are forbidden.

(a) If any candidate is suspected of plagiarism in a thesis, research paper, project report or course-work assignment, the

circumstances shall be reported in writing to the Campus Registrar. The Campus Registrar shall refer the matter to the Board for Graduate Studies and Research. If the Chair so decides, the Board shall invite the candidate for an interview and shall conduct an investigation. If the candidate fails to attend the interview, and does not offer a satisfactory excuse, the Board may hear the case in the candidate’s absence. If the candidate is found guilty of plagiarism, the Board for Graduate Studies and Research shall fail the candidate and may, subject to the candidate’s right of appeal to Senate, exclude him or her from all further examinations of the University.

b) Appeals against decisions of the Board for Graduate Studies and Research shall be heard by an Appeal Committee of Senate.

Such an Appeal Committee may uphold or reverse the decision and may vary the penalty in either direction within the

limits prescribed in (a) above. The decision of the Appeal Committee of Senate shall be final. (The University of the West

Indies, General Regulations for Postgraduate Degrees, p.14)

Marking Scheme

The marking scheme for the programme is as follows:

Passing Grades: A 70 – 100% B+ 60 – 69% B 50 – 59% Failing Grade: F 0 – 49%

The Award of Distinction

A distinction is awarded to the candidate who achieves an average of 70% or better (Grade A) in the written courses and a mark of 70% or better in the research paper or project report. A candidate failing a course shall be ineligible for the award of distinction. The person who receives the highest average will be eligible for the Academic Director’s Award which will vary year to year.

For further information: E-mail:

msc.tourism@uwimona.edu.jm Fax: (876) 977 – 3829 Tel: (876) 977 – 6960/977-3775/977-3808 Website: http://myspot.mona.uwi.edu/msbm/mschospitality-and-tourism-management

Address: Mona School of Business & Management UWI, Mona Campus Kingston 7 Jamaica