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STUDENT HANDBOOK
Health Care Aide Program
2020-2021 Academic Year
Faculty of Health and Community Studies Date Revised: November, 2020
FHCS Office:
Hours: Monday-Friday: 0800-1630 **Currently closed due to COVID-19
Location:
6th Floor CELT (Civic Employees Legacy Tower) 10215-108 Street, Edmonton, AB
Edmonton, AB T5J 1L6
Phone: 780-644-6300 / Fax: 780-644-6339
Toll Free: 1-888-272-5271
www.norquest.ca
HCA Program, Student Handbook, 2020-2021 2
TREATY ACKNOWLEDGEMENT
NorQuest College respectfully acknowledges that our downtown
campus is located on the traditional lands referred to as Treaty 6 Territory, and that the City of Edmonton and all the people here are
beneficiaries of this peace and friendship treaty. Treaty 6 encompasses the traditional territories of numerous western First Nations, including
Cree, Dene, Stoney-Nakota Sioux, Saulteaux, and Ojibwe. NorQuest College is dedicated to ensuring that the spirit of Treaty 6 is honoured
and respected.
HCA Program, Student Handbook, 2020-2021 3
TABLE OF CONTENTS
TREATY ACKNOWLEDGEMENT ...................................................................................... 2
Program Team ........................................................................................................... 7
MESSAGE FROM THE DEAN ......................................................................................... 9
MESSAGE FROM THE CHAIR ........................................................................................ 9
NORQUEST COLLEGE VISION, MISSION, & VALUES ...................................................... 10
Vision .................................................................................................................. 10
Mission ................................................................................................................. 10
Values .................................................................................................................. 10
OUR COMMITMENT ................................................................................................... 11
The NorQuest Learning Experience .......................................................................... 11
THE STUDENT HANDBOOK ........................................................................................ 12
CAMPUS INFORMATION ............................................................................................ 13
Campus Map ......................................................................................................... 13
Emergency Procedures ........................................................................................... 13
Scent-Free Environment ......................................................................................... 13
Smoke-Free Environment ....................................................................................... 13
Locker Rentals ...................................................................................................... 13
Parking ................................................................................................................ 14
CAMPUS SERVICES ................................................................................................ 14
Office of the Registrar (Course Registrations) ............................................................ 14
Transcripts ........................................................................................................... 14
Personal Information ............................................................................................. 15
Student Navigators ................................................................................................ 15
Bookstore ............................................................................................................. 15
Learner Centre (Library) ......................................................................................... 15
Centre for Growth & Harmony ................................................................................. 16
Indigenous Students Services ................................................................................. 16
HCA Program, Student Handbook, 2020-2021 4
RBC Indigenous Mentorship Program ....................................................................... 16
International Student Services ................................................................................ 17
Services for Students with Disabilities ...................................................................... 17
Tutorial and Academic Coaching Services ................................................................. 17
Moodle Support ..................................................................................................... 17
MyQuest/MyMail .................................................................................................... 18
Computer Commons .............................................................................................. 18
Office of Student Judicial Affairs (OSJA) ................................................................... 18
Students’ Association (SANQC) ............................................................................... 19
Reflection Room .................................................................................................... 19
On Campus Child Care ........................................................................................... 19
U-Pass Public Transit .............................................................................................. 19
SCHOLARSHIPS & FINANCIAL AID .............................................................................. 20
Financial Aid ......................................................................................................... 20
Scholarships ......................................................................................................... 20
GENERAL COURSE INFORMATION .............................................................................. 20
Orientation ........................................................................................................... 20
Course Outlines ..................................................................................................... 20
Attendance ........................................................................................................... 21
Late Assignments .................................................................................................. 21
Lab Requirements.................................................................................................. 21
Allergies ............................................................................................................... 22
University Transfer ................................................................................................ 22
Open Studies ........................................................................................................ 22
Transfer Credit ...................................................................................................... 22
APA Format .......................................................................................................... 23
EXAMINATIONS ....................................................................................................... 23
Overview .............................................................................................................. 23
Missed Examinations .............................................................................................. 23
Late Arrivals for Exams .......................................................................................... 23
HCA Program, Student Handbook, 2020-2021 5
Rescheduled Exams and Exam Deferrals .................................................................. 23
Booking Exams ..................................................................................................... 24
Release of Examination Marks ................................................................................. 24
Examination Review ............................................................................................... 24
Exam-Writing Protocol ........................................................................................... 24
WORK INTEGRATED LEARNING (WIL)/PRACTICUM ....................................................... 26
Overview .............................................................................................................. 26
Requirements for WIL Participation .......................................................................... 26
The Process .......................................................................................................... 26
Other WIL Rules .................................................................................................... 27
Successful Completion ........................................................................................... 28
Police Information Check ........................................................................................ 28
Intervention Record Check...................................................................................... 29
PROGRAM PROFESSIONALISM ................................................................................... 29
PRACTICAL TIPS FOR COURSE & PROGRAM SUCCESS .................................................. 31
RESPECTFUL LEARNING ENVIRONMENTS .................................................................... 32
ACADEMIC ACCOMMODATIONS & SUPPORT ................................................................ 33
Academic Accommodations ..................................................................................... 33
ACADEMIC PROGRESS .............................................................................................. 33
Overview .............................................................................................................. 33
How to Calculate GPA............................................................................................. 33
Grade Appeals or Complaints .................................................................................. 34
Repeating a Course ............................................................................................... 34
Academic Probation ............................................................................................... 34
Consequences of failing a course and/or practicum .................................................... 35
Program Withdrawal .............................................................................................. 35
LEARNING IMPROVEMENT PLANS (LIP) ....................................................................... 35
STUDENT RIGHTS & RESPONSIBILITIES ..................................................................... 36
Code of Conduct .................................................................................................... 36
Academic Misconduct ............................................................................................. 36
HCA Program, Student Handbook, 2020-2021 6
Non-Academic Misconduct ...................................................................................... 37
EVALUATION & FEEDBACK ........................................................................................ 37
STUDENT REPRESENTATION ...................................................................................... 38
Academic Council .................................................................................................. 38
Program Advisory Committee (PAC) ......................................................................... 38
Students’ Association ............................................................................................. 38
APPLYING TO GRADUATE & CONVOCATION ................................................................. 39
WHAT’S NEXT?......................................................................................................... 39
Student Career and Employment Services ................................................................ 39
Continuing Your Education ...................................................................................... 39
Alumni Association ................................................................................................ 39
Stay in Touch! ....................................................................................................... 40
SECTION TWO: PROGRAM-SPECIFIC INFORMATION ..................................................... 41
Program Roles and Responsibilities .......................................................................... 41
Program Overview ................................................................................................. 42
Program Outcomes ................................................................................................ 42
Prior Learning Assessment and Recognition (PLAR) .................................................... 43
Program Delivery .................................................................................................. 44
Accreditation ......................................................................................................... 44
Course of Study by Terms ...................................................................................... 44
Program Completion .............................................................................................. 45
Other Program-Specific Information ......................................................................... 45
HCA Program, Student Handbook, 2020-2021 7
Program Team
Dean
Jennifer Mah [email protected] 780-644-6168
Associate Dean
Judith Anderson
[email protected] 780-644-6787
Associate Dean
Bev Suntjens
780-644-6413
Program Chair
Matthew Rolheiser
780-644-6306
Associate Chair(s)
Anusha Udawatta
780-644-6389
Faculty
Tammy Crush [email protected]
Elisabeth Degen
Tracy Duncan
Sharon Duval
Mandeep Gill
Preetum Gowd
Jose Lopez
June Parham
Sharon Rinas
Roxanne Thompson
Instructional Assistants [email protected]
Linda Giguere [email protected]
Glenda Simon [email protected]
Sunmbo Oduko [email protected]
Shaelah Riddell [email protected]
Colleen Steenson
HCA Program, Student Handbook, 2020-2021 8
WIL/Practicum Coordinator
Ildiko Ciutacu
Administrative Support(s)
Leslie Marquardt
Student Navigator(s)
Dina Floreancig
International Student Navigator(s)
Tatiana Vasileva
HCA Program, Student Handbook, 2020-2021 9
MESSAGE FROM THE DEAN
Jennifer Mah, RN, MN
Welcome to the Faculty of Health and Community Studies! We are very pleased that you have chosen
NorQuest College as a starting point on your journey to becoming a Health Care Aide. Here, you will find highly qualified faculty, a current and workforce-relevant program curriculum, and a supportive learning environment.
As a graduate of the NorQuest College Health Care Aide Careers program, you will have excellent career opportunities with a skill set that is in high demand.
The Instructional Team looks forward to working with you as you embark on your educational journey.
We encourage you to seek our assistance and support to help you achieve your goals.
This student handbook is designed to provide you with information to guide your success in the program.
MESSAGE FROM THE CHAIR
Matthew Rolheiser, BSc, BEd, MPH
I would like to personally welcome you to the Health Care Aide (HCA) program at NorQuest College. We value the time and commitment you are taking to embark in this new academic journey in our program. We want to ensure you have all the necessary information to be successful and feel supported in your journey towards training to become an integral part of health care teams.
HCAs are the backbone of our health care system and provide quality and compassionate care to our
most vulnerable populations. You will learn to advocate for many of the clients that you will care for, and you will learn and practice the challenging skills that HCAs perform daily. We are excited that you chose to become trained as a Health Care Aide, and we will match your effort every step of the way towards a rewarding career in health care.
HCA Program, Student Handbook, 2020-2021 10
NORQUEST COLLEGE VISION, MISSION, & VALUES
Vision
NorQuest College is a vibrant, inclusive and diverse learning environment that transforms lives
and strengthens communities.
Mission
NorQuest College inspires lifelong learning and the achievement of career goals by offering relevant and accessible education.
Values
We value people. We: • Treat people with integrity and respect • Empower and encourage risk taking • Celebrate commitment, contribution and accomplishments
We value learning. We: • Foster creativity, innovation and critical thought • Encourage growth, development and lifelong learning
• Build on the diversity of our learners, employees and partners
We value our role in the community. We: • Display leadership and responsibility for our outcomes
• Partner to achieve community goals
We value the quality of the processes we use in reaching our goals. We:
• Demonstrate a learner-centred approach • Set clear expectations, measure results and demonstrate accountability • Promote teamwork, cooperation and sharing throughout the College
• Follow fair process in accomplishing our objectives
For more information, please see: Vision, Mission, Values
HCA Program, Student Handbook, 2020-2021 11
OUR COMMITMENT
The NorQuest Learning Experience
Your experience as a learner is important to us. You will have an inclusive learning experience,
embracing diversity and developing skills needed to succeed. You will be taught by exemplary faculty
with relevant experience in the field, who will respect you as a partner in learning and bring together
theory and practice in practical ways. Our commitment is to partner with you to prepare you for a
successful career or to continue your education.
Please see the NorQuest Learning Experience for more information.
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THE STUDENT HANDBOOK
This handbook is designed to assist you in meeting your career goals and to help ensure that your
learning experience at NorQuest College is a positive one.
We would appreciate any feedback that you can provide to your instructional team about your learning experience and about the program. Your comments will help us continue to provide quality education for our students.
We wish you every success in achieving your career goals!
This handbook is divided into two sections.
The first reviews general information relevant to all students in the Faculty of Health and Community
Studies (FHCS), including contact information for campus services, general information about various course policies, and strategies to support your success as a NorQuest College student.
The second contains key information specific to your program.
Please note that students are responsible for awareness of information in this manual, and of all policies listed on the NorQuest College website. This handbook and others can be found at the Bookstore: Handbooks
HCA Program, Student Handbook, 2020-2021 13
CAMPUS INFORMATION
Campus Map
In the following pages, you’ll find the abbreviations CELT and SCFL. These refer to the two main
buildings on campus where the majority of campus services are housed.
• Civic Employee Legacy Tower (CELT) – located at 10215-108 Street
• Singhmar Centre for Learning (SCFL) – located at 10215-108 Street
For a detailed look at our campus location, please see: Campus Map
Emergency Procedures
NorQuest College is committed to providing a safe environment for students, staff, Faculty, and visitors. Please review the following procedures.
Evacuation Lockdown Threats of Violence
Scent-Free Environment
NorQuest College maintains a scent-free environment.
No scented products are permitted in the classroom, lab, or clinical setting.
Smoke-Free Environment
Please note that our campus is smoke free. There is no smoking inside any building and there is no smoking on any NorQuest College property.
Locker Rentals
When face-to-face classes resume on campus, lockers will be available on the main campus for students to rent. When renting, it is recommended students bring their own locks. There are limited supplies of used locks that Business Enterprises will be giving out for free while supplies last. Once supplies run out, they will be for sale, $5/each. These are picked up or ordered during curb-side pickup service.
For more information, please see: Lockers
HCA Program, Student Handbook, 2020-2021 14
Parking
Accessible parking stalls are available at NorQuest lots. If you require accessible parking on a
long-term basis, please contact Parking Services.
For information, please see: Parking Services.
CAMPUS SERVICES
While the COVID-19 pandemic has limited students’ ability to access these services in person, many can be accessed online. We encourage you to
contact the campus services below using email or telephone, and to consult their websites for more information.
Office of the Registrar (Course Registrations)
The Office of the Registrar (OR) is responsible for the following:
• Registering students into courses
• Updating student information
• Maintaining student records
• Posting grades on PeopleSoft • Managing course fees
• Maintaining student records
• Managing transfer credit requests – refer to the policies and forms at: Transfer Credits and Requests
You should contact the OR for the following:
• Program/course registration issues
• Paying tuition and fees
Location: CELT, Main Floor
Phone: 780.644.6000 or Toll-free at 1.866.534.7218; fax: 780-644-6013 Email: [email protected] or [email protected]
Additional Info: Office of the Registrar
Transcripts
The Office of the Registrar also creates, maintains, and holds the official transcript of your academic record. Your transcript is confidential and cannot be released without your written consent.
HCA Program, Student Handbook, 2020-2021 15
For more information, please see: Transcripts
Personal Information
If you have a change to your personal information, or need to correct your personal information,
please see the following: Personal Information
Student Navigators
Navigators are your go-to people for everything from general inquiries to specific questions about your personal situation. If you need help or assistance navigating college services, policies, or processes, your navigator can point you in the right direction.
Location: CELT 1-204 Phone: 780-644-6130 Email: [email protected]
Additional Info: Student Navigators
Bookstore
Please note the Bookstore is currently closed for in-person purchases due to Covid-19.
You may purchase your books through our College bookstore (new or used books available through our buy-back program), through another online vendor, or from a previous student. We will provide more information about used book sales at Orientation.
Booklists are available to view at the bookstore, or Booklists
Location: SCFL 1-091 Phone: 780.644.6203 or Toll-free at 1.866.534.7218 Email: [email protected]
Additional Info: Bookstore
Learner Centre (Library)
Due to the COVID-19 pandemic, the library learner centre is currently closed to students, but services are available online.
NorQuest Library is dedicated to teaching students how to find and choose the most appropriate resources for assignments. We will help you do this efficiently, saving you valuable time.
When on-campus service resumes feel free to drop by the Information Desk if you have a question about your assignment or need help finding books and information. Also, visit the Library website to access online citation and research resources and connect with library staff. For additional help with writing, visit Coaching to meet with professional tutor-coaches.
HCA Program, Student Handbook, 2020-2021 16
Are you a Distance Learner? Check out our helpful resource for Distance & Online Library Basics for more information.
Location: SCFL 2-180
Phone: 780-644-6070 or via text at 587-600-0084; Toll-free at 1-866-534-7218 Email: [email protected] or chat from the Library Page
Additional Info: Library
Centre for Growth & Harmony
NorQuest College offers professional and confidential counselling at no cost to registered students. Our counsellors provide students with guidance and assistance to cope more effectively with problems that interfere with academic achievement, personal growth, and career development. They can also help student’s access longer-term or more specialized supports and services in the community.
Location: SCFL 1-101 Phone: 780-644-6155; 780-644-6130 Email: [email protected]; [email protected]
Additional Info: Centre for Growth and Harmony Website
Indigenous Students Services
NorQuest College provides learners with a complete education that attempts to balance strong academic foundations with Indigenous culture.
Our inclusive approach supports the diversity of our learner population, preparing graduates for work in a wide range of environments, including Indigenous communities.
We have an extensive network of services tailored specifically to the needs of Indigenous learners, including Indigenous student support services and Elder support.
Location: SCFL 1-151
Phone: 780-644-6148
Additional Info: Indigenous Student Services
RBC Indigenous Mentorship Program
Indigenous mentors create a support system from within an Indigenous framework to develop a sense of belonging and enhance the learning experience of Indigenous students attending NorQuest College.
For more information, please see: RBC Indigenous Mentorship Program.
HCA Program, Student Handbook, 2020-2021 17
International Student Services
The International Student Office believes that each student is capable of success and NorQuest is the first step. We offer a wide range of support programs and services, committed to the unique needs of our international students. We admire the resilience and dedication that students show each day.
Location: CELT 1-215 Phone: 780-644-6128
Email: [email protected]
Additional Info: International Student Services
Services for Students with Disabilities
NorQuest College offers a wide range of services to support students with disabilities. Support services
including assistive technology, academic coaching, accommodated exams, sign language interpreters, and instructional assistants can be arranged. NorQuest College supports students diagnosed with learning disabilities.
Location: inside the library, SCFL 2-180 Phone: 780-644-6055 Email: [email protected]
Additional Info: Services for Students with Disabilities
Tutorial and Academic Coaching Services
Whether you are in ESL or LINC, foundational studies, or a post-secondary career program, we can help you develop your academic skills.
Location: Inside the library, SCFL 2-180 Phone: 780-644-5864; toll free 1-866-534-7218
Email: [email protected]
Additional Info: Coaching
Moodle Support
This Fall, all programs will use Moodle, our online learning management system, to access all course
materials, assignment instructions, course documents such as course outlines, and all other important
course and program information. For more information about Moodle, please see: Moodle Student
Support
Location: SCFL 2-111
Phone: 780.644.608
Email: [email protected]
HCA Program, Student Handbook, 2020-2021 18
MyQuest/MyMail
MyQuest is NorQuest’s online student services centre.
Once you apply, you are issued your lifetime MyQuest username and password.
You can access MyQuest anywhere there is internet. For more information, please see: MyQuest
MyMail is the college e-mail used to communicate with you and is the official communication route for
all student information. We encourage students to check MyMail daily.
For more information please see: MyMail
Computer Commons
The Computer Commons provides computer resources for students to work on assignments, search
the Internet, check email, and check their grades online. Document scanners are also available.
Computer Commons is also responsible for assisting students who are having difficulties accessing the College website, MyMail, MyQuest, or Moodle.
You should contact the Computer Commons for the following:
• All issues regarding MyMail, MyQuest, and/or Cmoodle
• If your password has timed-out or expired
Location: SCFL 2-111 Phone: 780-644-6085 Email: [email protected]
Additional Info: Computer Commons
Office of Student Judicial Affairs (OSJA)
The Office of Student Judicial Affairs coordinates the administration of Student Judicial Affairs Policy.
The Office oversees student academic and non-academic conduct, grade appeals, and student complaints, as well as and provides a means for dispute resolution.
Phone: 780.644.6490
Email: [email protected]
Additional Info: OSJA
HCA Program, Student Handbook, 2020-2021 19
Students’ Association (SANQC)
All students are encouraged to become involved and volunteer with the Student Association. You can
volunteer for special events or choose to become part of the Student Council. Not only does this involvement provide valuable experience, it also is a great way to build your resume.
Location: SCFL 1-114
Phone: 780.644.6250
Email: [email protected]
Additional Info: SANQC
Reflection Room
NorQuest College is a vibrant, inclusive, and diverse community that recognizes the spiritual and religious aspects of our students and employees. We are committed to providing a neutral room that is accessible to members of all faiths within the college community.
For more information on this space, please see Reflection Room
On Campus Child Care
The 1000 Women Child Care Centre is in SCFL and opened in October 2017. The child care centre offers safe and accessible service to NorQuest students and employees, and the community. A total of 56 spaces are available for children who are twelve months to five years of age.
For more information about the Centre program, fees and how to register your child(ren), please see: 1000 Women Child Care Centre
U-Pass Public Transit
Note: Due to Covid-19 the 2020 Fall U-Pass Program has been suspended.
Full time students of NorQuest College that have been assessed the on-campus Students’ Association’s fee and are taking classes within the transit area are automatically enrolled in the mandatory Universal Transit Pass (U-Pass) Program. The mandatory U-Pass provides unlimited usage of regular
services (excluding special event, contracted and charter service) in certain areas.
For more information, please see: U Pass Program
Further contact information for College Services can be found here: College
Directory.
HCA Program, Student Handbook, 2020-2021 20
SCHOLARSHIPS & FINANCIAL AID
Financial Aid
NorQuest College Student Financial Aid understands that when you're a student, money matters!
Student Financial Advisors specialize in helping students identify their eligibility for a number of
different financial resources that will assist with educational and/or living costs while they are
attending NorQuest College.
For more information, please see: Funding Your Education.
Location: CELT 1-204
Phone: 780-644-6130
Scholarships
NorQuest College students are eligible for a variety of scholarship opportunities.
You can review this information at Scholarships, Bursaries & Awards.
GENERAL COURSE INFORMATION Orientation
Please watch your @mynorquest.ca email for important details about your program orientation.
Orientation provides you with an opportunity to get valuable information about your program, meet other students, and get your initial questions answered. It is critical to start your program equipped with the right information and tools for success.
Course Outlines
You are provided with a course outline for each course. It contains valuable information about the
learning outcomes, assessments, and expectations for the course. Please review it carefully and consult with your instructor if you have any questions. Please save your course outlines in case you are applying for transfer credit at another post-secondary institution in the future.
HCA Program, Student Handbook, 2020-2021 21
Attendance
Attendance is important in developing a professional work culture that values responsibility, respect, and commitment to practice. Attendance demonstrates that students have participated in the entire educational process in addition to their academic performance.
Although you are an adult learner and can choose whether or not to attend class, some learning
experiences (e.g. labs, exams, clinical, practicum, and Workplace Integrated Learning (WIL)) may be
mandatory. If you have questions regarding mandatory attendance days, please speak with your
instructor or review the course outline.
The course outline will specify the attendance policy in each course. You are responsible for knowing the course expectations regarding attendance.
In addition:
• Please treat your classroom as a workplace. Let your instructor know in advance if you cannot
attend and make a plan to complete missed coursework.
• Vacations should be planned for scheduled College breaks (e.g. Reading Week, etc.)
• Please note that if your program has a practicum, practicum hours need to be completed as
described in the course outline.
Late Assignments
Assignments are due on the date/time specified by your instructor/course outline. Assignments
received after the scheduled due date/time will be penalized 10%* per calendar day. Late assignments will not be accepted once the assignment set is marked and returned.
Pass/fail assignments not submitted by the scheduled due date/time will receive an automatic fail on
that assignment.
Exceptions to the late assignment policy may be granted only in cases of extenuating circumstances,
and appropriate documentation (e.g. medical note) may be requested.
Vacations are not considered an acceptable reason to hand in an assignment after the due date. Exams or assignments in other courses due at a similar time do not qualify as extenuating circumstances.
Lab Requirements
Your instructional team will provide you with an orientation to lab requirements for your program. These may include expectations with respect to dress code, required materials to bring to the lab, and strategies to prepare for lab experiences, as well as a code of conduct for the labs.
HCA Program, Student Handbook, 2020-2021 22
Hands-on practice in labs and clinical settings requires students to be prepared to work with people of all cultures, religions, and genders. A NorQuest College education is inclusive and our students are supported and prepared to meet the needs of a diverse society with hands-on training with people from a variety of cultures, religions, and genders.
You are responsible for educating yourself about and following lab requirements in your program area.
Allergies
Students with allergies should be aware that labs contain many types of materials and they could interact/handle a variety of substances during learning activities.
It is the student’s responsibility to be aware of their environment, ask for clarification as required, and inform the instructional team of any concerns.
University Transfer
Please note that certain courses are administered by the University Transfer department. These include but are not limited to English, Sociology, Psychology and Health Education courses.
While taking these courses, you are subject to policies of the University Transfer department, which can be found on your course outlines for these courses. Any questions or concerns should be directed to your instructional team.
Open Studies
Some program courses are designated as “Open Studies” (O). These courses are available to students from other programs and Open Studies students. Students might choose to take Open Studies as a pathway to a credit program, for general interest, or as a visiting student.
For more information, please see: Open Studies
Transfer Credit
Students may be eligible for credit for previous coursework at other post-secondary institutions. Students must apply for transfer credit to be assessed, and follow the policies outlined by the Office of the Registrar. More information, and the Request Form, can be found at: Transfer Credit
You must be admitted to your program prior to requesting transfer credit, and it is recommended that you submit your Transfer Credit Request form – found at: Transfer Credit Form-- at least one month prior to the start of term.
HCA Program, Student Handbook, 2020-2021 23
APA Format
All work is to be referenced in APA format, unless otherwise indicated by the instructor. The Learner Centre (Library) offers regular tutorials regarding APA.
For more information, please see: APA 7th edition
EXAMINATIONS
Overview
Examinations are used to assess mastery of course outcomes in many courses. Each course outline specifies the examinations you will be required to write and the passing grade you will be required to achieve to meet course requirements.
Missed Examinations
If you are going to be absent for the writing of a scheduled examination, you are required to notify the
program office prior to the exam writing time. Failure to notify will result in an exam grade of zero.
Please see the section Rescheduled Exams and Exam Deferrals for more information.
Please do not plan vacations during exams. A vacation is not an acceptable reason for exam deferral.
Late Arrivals for Exams
If you will be late for an exam, please email your proctor and/or your instructor to inform them as soon as possible prior to the exam starting. Failure to notify may result in an exam grade of Zero (0).
If you are late for an examination, you may not be able to write your exam if 25% of the exam time has passed. This is in order to ensure exam integrity. If you are allowed to start the exam, you will not be given any extra time to write.
Rescheduled Exams and Exam Deferrals
A rescheduled exam is a planned request due to non-emergency situations. It is the responsibility of the student to review the class schedule and determine priorities accordingly. Please discuss any issues with your instructor directly. If you have a need to reschedule an exam, you should note that vacations should be planned for designated College breaks and are not a reason for rescheduling. Academic penalties may apply if students choose not to attend exams.
An exam deferral is an emergency or unplanned request that causes a student to be unable to
write an exam on the scheduled date. Steps for exam deferral include:
HCA Program, Student Handbook, 2020-2021 24
1. Notify your instructor and exam proctor (if different) by email as soon as possible if you are going to be unable to write the exam as scheduled.
2. Submit a “Request for Deferral – Examination” form and provide documentation (e.g. medical note) if required to support your request. The form can be found at the Handbook.
3. The instructor, with the Program Chair’s approval, will make a decision about your deferral.
4. Once a deferral is approved, you have two working days to contact your instructor to reschedule the exam. Deferred exams must be written within 5 days of the originally scheduled date. Program Chair approval is required for longer deferrals.
5. Please note that if you have already viewed the exam, it is considered an attempt at the exam and the exam has been written, as per the examination policy.
Booking Exams
This information applies to students who are registered in an online course that would not usually be
offered in a face-to-face format.
Online students must write all exams by their course end date and be supervised for major exams. There are two ways this can be arranged. Review your course outline and check with your instructor if you have any questions about how and when your learning will be assessed.
For more information, please see: Exam Booking
Release of Examination Marks
Your program will have specific rules regarding the release of examination marks. It is your responsibility to review and follow these rules. Please do not approach the program staff regarding the exam results prior to the release of the marks. Your instructor will inform you should there be a delay in the release of marks.
Examination Review
Your instructor will indicate on the course outline how exams will be returned and reviewed in their
course.
Please follow their directions and instructions carefully, as this information may vary from assignment- to-assignment and between courses and instructors across the Program.
You are responsible for knowing the course policies regarding exam reviews.
HCA Program, Student Handbook, 2020-2021 25
Exam-Writing Protocol
In addition to the following, your program may have other policies and procedures with respect to
exam writing. It is your responsibility to review and follow all rules and expectations.
Academic Honesty
• You are expected to work on your own during an examination. • Communicating with other students in any way is prohibited. This includes glancing at the
work of your fellow students or exchanging glances with other students. • Sharing your answers with other students during an examination is prohibited. • If you are writing an exam on Moodle, you are not allowed to open any additional windows on
the computer unless otherwise instructed. Online activity during exams may be monitored.
Asking a Question During a Face-to-Face Exam
• If you have a question, raise your hand and the examination proctor will come to you.
Technology Use During a Face-to-Face Exam
• Cell phones are to be turned off and stored with the rest of your belongings. • If you are expecting a call regarding an emergency situation, please inform your proctor. Your
proctor will monitor your communication device while you write the examination. • If a calculator is being used during an examination, it will be provided to you by the program
area. You cannot use the calculator on your cell phone or personal device.
Washroom Break During a Face-to-Face Exam
• It is highly recommended that you try not to leave the room during an examination. • If you must leave the room to go to the washroom, you must obtain permission from the
proctor, give your examination, working papers, and answer key to the proctor prior to leaving the room.
• You will be escorted to and from the washroom area.
Materials At Your Desk During a Face-to-Face Exam
• No cell phones, or personal devices are allowed during an exam. Ensure these are turned
off prior to storing them for the exam. If your cell phone rings and disturbs the class writing the exam, you may be removed from the exam.
• You are allowed writing materials (pen, pencil, eraser) and other materials only as permitted (i.e. a calculator may be permitted)
• All personal items must be left in a locker or placed at the front of the room. • Water bottles may be permitted during exams at the instructor’s discretion.
Failure to respect examination policies and procedures may result in severe penalties with respect to your exam marks as well as an academic misconduct report.
HCA Program, Student Handbook, 2020-2021 26
WORK INTEGRATED LEARNING (WIL)/PRACTICUM Overview
Work Integrated Learning involves work experience under the supervision of an experienced
registered or licensed professional or qualified mentor/preceptor in any discipline that requires
practice-based work experience for professional licensure or certification or for program completion. Work Integrated Learning experiences are generally unpaid and the work is done in a supervised setting.
The WIL component of the program is vital to your overall learning experience. The experience allows for hands-on practice in your chosen discipline and provides opportunities for self reflection. A successful WIL experience includes a strong partnership between the student, the College, and the WIL site.
Each student is supervised by a mentor/supervisor or instructor at the site, who will provide informal and formal feedback and a NorQuest instructor or college representative who monitors the student progress.
Requirements for WIL Participation
In order to participate in a work integrated learning experience, you must:
1. Successfully pass all prerequisite courses and obtain the required grade.
2. Complete all To Do List items as listed on MyQuest. For detailed information about each
program, please see: Program Details
3. Complete any additional requirements as stipulated by your program.
The Process
Students are not to contact potential WIL sites, as these must be arranged by the College.
HCA Program, Student Handbook, 2020-2021 27
You will be provided with detailed information, including a WIL handbook and orientations, as you prepare for your WIL experience.
WIL experiences will be coordinated by the College.
The steps are as follows:
1. Complete the To Do List items.
2. Complete a WIL/Practicum Request Form (and HSPnet Consent form) to initiate the WIL process.
3. Complete and sign the WIL Student Agreement and any other required documentation.
4. You will be notified of the WIL site that you have been assigned to once the arrangements have
been finalized.
5. Read all information found in the WIL handbook and/or the Moodle WIL/practicum course
including the course outline, prior to starting the WIL experience.
6. Track hours, follow the attendance policy, and complete evaluation forms and any required
assignments during your WIL experience according to stated deadlines.
Other WIL Rules
1. Due to circumstances beyond our control the College cannot guarantee students a WIL
experience.
2. We try to place students within their requested area, but students may be placed in other areas,
depending on the availability of sites. Students may be required to travel or relocate for their
WIL experience. Students are responsible for these associated costs.
3. Students will work the same hours as the supervising preceptor/mentor/supervisor or instructor
and this may include day, early morning, evening, nights, weekend, split shifts and holidays.
Shifts will vary in length.
4. Students must ensure that they have adequate transportation and childcare for the duration of
the WIL experience. Students are responsible for these associated costs.
5. As per the program policies, if students are unsuccessful in any course twice, including the WIL
experience, the student will be withdrawn from the program as per academic and program
policies.
6. Students with a positive Police Information Check/Vulnerable Sector Search are at risk of the
following:
HCA Program, Student Handbook, 2020-2021 28
a. not being able to go out on a WIL experience
b. not being able to complete the program
c. not being able to find employment
d. not being able to register with their professional regulatory body
7. International students will not be able to participate in a WIL experience in the community
without a valid Co-op Work Permit.
8. Students are not permitted to complete their WIL experience at their place of work without
consent from the program area.
9. Students are not permitted to complete their WIL experience at the same location that a relative
is working at without consent from the program area.
Successful Completion
In order to successfully complete the WIL experience, you must complete the following:
1. Complete the required number of hours
2. Successfully demonstrate the competencies/outcomes identified in the final evaluation or course
outline.
3. Complete any assignments or additional tasks as described in the course outline and/or Moodle.
The instructor uses feedback from the WIL evaluation and hours to determine a grade of P (PASS) or F (FAIL) for the WIL course.
Students who are not successful in the initial WIL experience must complete any requirements as outlined by the program area prior to completing a second WIL experience.
The WIL experience is a required program course and all of the academic and program policies apply.
Police Information Check
This program requires that you submit a clear PIC prior to attending WIL. Your PIC must include a vulnerable sector check if you are older than 18 years of age. It should specify the purpose of the PIC as “a student practicum with a community organization”. Any fees required to get a Police Information Check are your responsibility.
All students will be required throughout their enrolment in the program to self-report any change in criminal convictions or criminal charges to their program chair or Associate Chair immediately. A change to your Police Information Check may affect your ability to attend WIL.
HCA Program, Student Handbook, 2020-2021 29
Intervention Record Check
An Alberta Children and Youth Services Intervention Record Check must be submitted to the Faculty of Health and Community Studies prior to WIL.
The Intervention Record Check must meet the criteria specified by the practicum sponsors. Your
practicum faculty advisor will discuss your placement and what is required.
The Intervention Record Check cannot be dated any earlier than six months before your practicum, so do not obtain this document until advised to do so.
You can apply for this document through Edmonton and Area Child and Family Services Authority located at 1100-10055 106 Street NW, Edmonton (inside the HSBC building).
For more information, please see: Work, Practicum and Clinical Requirements
PROGRAM PROFESSIONALISM
The following expectations will apply to many courses, labs, and other learning environments in your
program. The purpose of these expectations is to foster a sense of professionalism while performing
your duties as a student.
Professionalism expectations include:
Adaptability
• Adapt to new situations, people, procedures and ideas
• Display a willingness to approach situations in different ways to achieve better outcomes
Appearance & Dress Code
• Comply with dress code, proactively discussing any concerns with instructor
• Use proper hand and personal hygiene
Communication
• Respect confidentiality of classmates
• Convey information in a clear, respectful and organized manner
• Demonstrate respect for the feelings and opinions of others
• Develop positive working relationships with others
• Use active communication skills that respect the learning environments
• Proactively communicate concerns to instructor
HCA Program, Student Handbook, 2020-2021 30
Honesty & Integrity
• Demonstrate honesty, integrity, and accountability
• Inform instructor of any issues (equipment, academic integrity, inappropriate conduct)
Personal Growth & Continued
Competence
• Demonstrate reflective practice in both written and verbal forms
• Actively engage in all activities
• Implement actions to improve performance and skills based on feedback
• Respond maturely and positively to suggestions and constructive criticism
• Demonstrate self-confidence in course work, assessments, and other learning opportunities
Problem Solving & Critical Thinking
• Identify problems and recognize risks to safety
• Analyze situations and carry out solution-oriented actions
• Demonstrate strong problem-solving and critical- thinking skills to work effectively in an independent capacity
• Use available resources as appropriate to solve
problems
Collaboration & Teamwork
• Engage in teamwork as an active, cooperative participant
• Offer creative and appropriate ideas to further the goals of the team
• Report pertinent information to others, as appropriate, in a timely manner
• Contribute equally to team learning activities
• Manage interpersonal conflict effectively
• Identify appropriate situations for collaboration
• Provide constructive feedback to classmates and instructional team
• Share College resources (supplies, equipment, etc.) fairly
Attendance & Punctuality
• Adhere to attendance, punctuality, and absence notification requirements for courses and assessments
Work Habits
• Demonstrate preparedness for classes and assessments
• Follow all NorQuest College and program specific policies and procedures
• Maintain a clean and safe working environment
• Plan and organize to successfully complete work for the classroom and assessments
HCA Program, Student Handbook, 2020-2021 31
These attributes are an essential part of professionalism. It is therefore very important that you are
aware of your appearance, dress code, attitude, and demeanour among other attributes when
conducting yourself in lab, practicum, and actual practice settings.
PRACTICAL TIPS FOR COURSE & PROGRAM SUCCESS
Your program is a fast-paced, demanding program designed to prepare you to enter a similar workplace. You are responsible for your success in the program, and your instructional team is eager to partner
with you in this endeavor. To succeed in this program, it is recommended that you:
✓ Attend Orientation. This session will provide important information about your program and the College to set you up for success.
✓ Prepare for class. Each instructor will outline a plan for pre-reading, assignment preparation,
and other ways to maximize your time in the classroom and/or lab.
✓ Attend class regularly. Although you are an adult learner and can choose whether or not to attend class, some learning experiences (labs, field trips, guest speakers, practicum discussions) are mandatory. Please treat your classroom as a workplace – let your instructor know if you cannot attend in advance and make a plan. Vacations should be planned for scheduled College breaks such as term break.
✓ Engage and participate. There is a difference between merely attending class as opposed to
actively participating in your learning experience. Ask questions, engage in discussions, and reflect on your learning experiences. It is always best to arrive to class on time and stay to the end of the class period. Leaving midway impacts your learning, and that of others, in negative ways.
✓ Communicate with your instructional team. If you are concerned about your success, or
need additional resources, initiate contact with your instructional team by emailing, dropping in during online office hours, or making an appointment.
✓ Utilize your Student Navigator. If you need assistance navigating College services, please see your Student Navigator.
• Bring required materials & textbooks
• Manage time effectively
HCA Program, Student Handbook, 2020-2021 32
✓ Stay informed. Students are asked to check NorQuest email daily, as this is the only email address that your instructional team and College employees will use to contact you. Check the student website at www.norquest.ca. Check your MyQuest page for mark information, and frequently check your course page on Moodle. As well, you will receive regular general communications by email from the program area
.
✓ Make a plan for success. Maintain an up-to-date calendar of due dates, and make a plan to study, review, and assignment preparation time. Ensure that you are balancing your studies with other aspects of your life to manage stress. If you need resources or assistance with time or stress management, seek out assistance from the Centre for Growth and Harmony. It is not uncommon for post-secondary students to feel overwhelmed by workload, so seek assistance if
required.
✓ Buddy up. Meet other students in your courses so that you have someone to ask for assistance if you are away. Your instructional team recommends forming study groups with other students as a study and support strategy.
RESPECTFUL LEARNING ENVIRONMENTS
Students benefit from sharing ideas with their classmates, friends, or family. Often, during the
exchange of ideas, an original idea can develop into a stronger or more complex idea. This is a benefit of classroom or online discussions between students. Therefore, students should read course materials before class and arrive with questions and ideas related to the topic to be taught.
Please respect for your fellow students, faculty, and program staff. You will discuss many controversial subjects and you are free to disagree with views presented by your instructor and fellow students; however, you must do so respectfully.
As well, hands-on practice in labs and clinical settings requires students to be prepared to work with people of all cultures, religions, and genders. A NorQuest College education is inclusive and our students are supported and prepared to meet the needs of a diverse society with hands-on training with people from a variety of cultures, religions, and genders.
It is the student’s responsibility to ask for clarification and initiate discussions with the instructor if expectations are not clear. For example, talk to your instructor if you are unsure whether a learning activity is meant to be collaborative (e.g. group work) or individual (e.g. a
reflective practice journal). If you have concerns regarding participation, please consult with your instructor.
It is important to note that collaborating on assessments that are to be done individually could lead to an academic misconduct report.
HCA Program, Student Handbook, 2020-2021 33
ACADEMIC ACCOMMODATIONS & SUPPORT
NorQuest College has many academic supports available for students. All can be accessed online and
through email.
It is the student’s responsibility to disclose any information to their instructional team that may affect
their success in the program.
Academic Accommodations
If you require an accommodation for classroom activities, exams, or the clinical environment, it is your responsibility to discuss your needs with your instructional team. Accommodations are assessed through Student Services.
• Please inform your instructor in advance of an exam if you require additional accommodations
or assistance with writing.
• Please note that accommodations may not be permitted for any skills during practical labs that
are considered essential for the workplace.
• If a student’s accommodation includes audio recording for lectures, they must provide the
instructor with the completed form: Agreement Regarding Audio Recording of Lectures, located on Moodle.
For more information, please refer to Services for Students with Disabilities and Testing and Exam Accommodations.
ACADEMIC PROGRESS
Overview
• Students must successfully obtain credit by achieving the minimum passing grade for each
course.
• In order to progress from one semester to another, you must meet all course pre-requisites.
• If you receive a grade of F or WF: Grades W or WF
• If you are unsuccessful in a course, you will be required to repeat the course.
How to Calculate GPA
For more information, please see here: GPA
HCA Program, Student Handbook, 2020-2021 34
Grade Appeals or Complaints
Should you disagree with a program decision regarding grades or conduct, you have the right to appeal.
• If you disagree with a grade, you are asked to first speak with your Instructor.
• If you have concerns about your program experience, please discuss with your Chair or
Associate Chair.
The appeal process for grades, academic misconduct, and non-academic misconduct are all handled
by the Office of Student Judicial Affairs. See the section below on the OSJA.
Information about Academic Grade Appeals, as well as forms and procedures documents, can be found
here: Academic Grade Appeal
If you need assistance in this process, you may contact:
• The Office of Student Judicial Affairs at: [email protected]
• Your Student Navigator at [email protected]
Information about appeals relating to admissions, transfer credit, enrolment and finances is provided by the Office of the Registrar.
Repeating a Course
If you unsuccessful in a course, you will be required to repeat all parts of the course. This includes all examinations, assignments, or lab assessments required for that course. In your second attempt of the course, you cannot re-use your assignments from the first attempt.
If you are unsuccessful in a course, you will be required to repeat it at your own cost.
You may only enroll in other courses if you have met all of the pre/co-requisites.
Academic Probation
Academic Probation (AP) is a means of identifying students at risk in their program.
When a student has failed a course(s) or failed to maintain a GPA of 2.0, they are placed on AP.
While on AP, the student must maintain a 2.0 GPA in each of their courses. If the student fails a course while on AP, the student may not be able to continue in the program.
A student is automatically put on Academic Probation under the following circumstances:
HCA Program, Student Handbook, 2020-2021 35
• The student commits an act of academic dishonesty but is allowed to remain in the program as per the Academic Misconduct Procedure
• The student fails two courses (receiving a mark of F or WF) while in the program
• The student’s GPA falls below 2.0 (64%) in any term
Removal of the AP indicator is determined by each program area.
Note: there may be additional requirements that need to be met while on academic probation. These
will be outlined for you by the Chair/Associate Chair or designate in your area. Students on academic probation may require Chair approval or a permission number in order to register for future courses.
Consequences of failing a course and/or practicum
• If you are unsuccessful in three theoretical courses, or unsuccessful twice in the same course,
you will not be allowed to continue in the program.
• If you are unsuccessful in the same practicum twice, you will not be allowed to continue in the
program.
Program Withdrawal
Program and Course withdrawals may be initiated by the student or the program.
After the drop period has elapsed, students may withdraw from any credit course at any time prior to completion; however, academic and/or financial penalties may apply.
For general information, please see: Withdrawals
If a student is initiating a program withdrawal for any reason, they are advised to discuss this decision with the Chair/Associate Chair to map out a plan prior to completing the withdrawal forms. Students who withdraw from the program need to re-apply and meet the current admission requirements for the
program.
LEARNING IMPROVEMENT PLANS (LIP)
The Learning Improvement Plan (LIP) is a collaboration between the program’s instructional team and the learner to identify pathways to improve student achievement in certain areas. The learner will identify and document the areas requiring improvement and discuss with their instructional team strategies to support them to meet learning outcomes.
HCA Program, Student Handbook, 2020-2021 36
This process is guided by the foundational principle of collaborative goal setting between learner and evaluator.
There will be an established date and time for reassessment (if applicable) included in the LIP as well as clearly stated consequences that will arise if and when the learner does not meet the course outcomes.
STUDENT RIGHTS & RESPONSIBILITIES
NorQuest College is committed to maintaining high standards of non-academic conduct and academic performance and integrity, in order to foster a learning environment conducive to the personal,
educational, and social development of its students. This commitment is founded upon the principles of fairness, trustworthiness, honesty, respect, and responsibility.
The college expects that its students will be guided at all times by these principles in the work that they submit and the behaviour in which they engage. As members of this learning community, students have both fundamental rights and consequential responsibilities that NorQuest commits to
protect and enforce under the provisions of the specific procedures related to this policy for the benefit of the entire college community.
It is your responsibility to read and ensure you understand your programs and the College’s rules regarding student conduct.
Code of Conduct
Students must familiarize themselves with the college’s overarching Code of Conduct, which applies to
all members of the college community.
Students are expected to uphold a high standard of personal conduct their time at NorQuest in
preparation for their work in their chosen field.
For more information on the Code of Conduct, please see: Code of Conduct
Academic Misconduct
NorQuest College is committed to maintaining high standards of academic performance and integrity in order that all students may benefit equally from the opportunity to pursue their education in a
learning environment that is characterized by high levels of fairness, trustworthiness, honesty, respect, and responsibility.
All members of the NorQuest community must uphold these standards by ensuring that they inform themselves and others of the fundamental importance of these standards.
HCA Program, Student Handbook, 2020-2021 37
Academic misconduct may be defined broadly as the giving, taking, or presenting of information that dishonestly aids an individual or group in the determination of academic merit or standing. Common examples include, but are not limited to, plagiarism and cheating.
For more information, please see: Academic Misconduct
Non-Academic Misconduct
NorQuest College is committed to maintaining high standards of non-academic conduct and it is incumbent upon all members of the NorQuest community to uphold these standards.
Non-academic misconduct may be defined broadly as any behaviour that:
• adversely affects the learning of others or the college’s educational mission
• violates civil or criminal statutes
• threatens the safety or well-being of members of the NorQuest community
For more information about non-academic misconduct, please see: Non-Academic Misconduct
EVALUATION & FEEDBACK
It is important to NorQuest College that you receive quality programs and services and are able to find a job related to your education.
In order to determine if the College is successful in meeting both goals, you are asked, at various points during the program, to provide anonymous and confidential feedback on the College and your Program. Requests for feedback will usually be in survey form, although periodically you may be asked
to participate in an in-person focus group.
You will have a number of opportunities to provide feedback on your time at NorQuest:
✓ Class Pulse Checks: These are instructor-led questionnaires to determine how students’ needs are being met in the classroom, and what could be done to improve the learner experience. These are typically done before the halfway point of the course.
✓ Impromptu Feedback: The Program Chair may make an impromptu visit to your classroom to do a brief survey on your experience in the program so far.
✓ Student Representative Committees: Each program in the Faculty of Health and
Community Studies elect 2 student representatives to meet at least once per term with the Chair. The purpose of this group is to provide feedback to the Chair on the delivery of the
program and learner experience.
✓ Program Instructor Student Feedback Questionnaire: This is a formal survey that will determine your satisfaction with each of your instructors.
HCA Program, Student Handbook, 2020-2021 38
✓ Program Exit Survey: This survey will determine your satisfaction with College programs and services.
✓ Graduate Follow-Up Survey and Focus Groups: After graduation, you may be contacted
by Institutional Research to discuss your experience in the program, and your current employment.
With the exception of the Class Pulse Checks, individual faculty members do not see the individual responses to the surveys listed. A summary of the results is compiled and provided to the Program Chair and to the instructor being surveyed.
Survey information is used by the College to continually assess and improve the program. Evaluation information is also collected for accreditation reporting purposes. This information is compiled with student names removed to ensure confidentiality.
STUDENT REPRESENTATION
Academic Council
The Academic Council is a group of students, faculty, and administrators who come together once a month to exchange information and viewpoints on academic affairs. Elected by the Students Association, ten students represent their peers on this council. For more information please see: Academic Council
Program Advisory Committee (PAC)
Each program in the Faculty of Health & Community Studies has an active Program Advisory Committee, made up of students, educators, practitioners, industry leaders, and alumni.
The purpose of this committee is to provide guidance to the program area to ensure the curriculum and its delivery is current and workforce relevant.
Students’ Association
The NorQuest Students’ Association advocates on behalf of students to the College, government, Student Finance Board, and other organizations regarding issues that concern students. The Students’
Association also organizes a variety of social and cultural events within the College. You are encouraged to become involved in the Student Association.
More information on events, services, and opportunities to be involved are found at: SANQC
HCA Program, Student Handbook, 2020-2021 39
APPLYING TO GRADUATE & CONVOCATION
Regardless of whether or not you attend Convocation, you must apply to graduate in order to
receive your credential.
Please monitor your student email and www.student.norquest.ca for important information about applying to graduate and planning for convocation.
Convocation for all programs at the College takes place in May each year at the Winspear Centre in downtown Edmonton. Our instructional team looks forward to this event each year as an opportunity to celebrate the hard work and success of our students.
For more information, about applying to graduate, please see: Applying to Graduate
WHAT’S NEXT?
Student Career and Employment Services
As you prepare for entering your chosen career, remember that Student Career and Employment Services organizes a number of job fairs each year, and is a valuable resource in preparing you for employment. Experts will review your resume, conduct mock job interviews with you, and assist you with effective job search techniques. This service is available to you free of charge for up to six
months after you graduate from your program.
For more information, please see: Career and Employment Services.
Continuing Your Education
Perhaps you see your credential as a stepping-stone for other educational goals. A number of NorQuest College courses have credit transfer agreements in place with other institutions. In some cases, you will be able to access block transfer agreements that give credit for the entire program of study.
Please ask your Program Chair or consult the College Calendar for the most current transfer agreement information.
You can also visit Transfer Alberta for the most up-to-date information.
Alumni Association
As a graduate of NorQuest College, you are a member of the Alumni Association. Benefits to this membership include savings on different services and the opportunity to stay connected to the College. Learn more at: Alumni
HCA Program, Student Handbook, 2020-2021 40
Stay in Touch!
Your instructional team has invested in your success, and we love to hear how our graduates are doing in the workforce or in furthering their studies. Please keep in touch with the program area via the Chair or Associate Chair and let us know how you’re doing. As we continually seek to ensure our programs are meeting the needs of the workforce, we may even ask you to speak about your
experience in the program at a recruitment event or participate in a focus group.
Questions!
Please don’t hesitate to contact any of your instructors, the Chair, or other College staff who may be able to help with any question or need you have.
Have a great semester!
HCA Program, Student Handbook, 2020-2021 41
SECTION TWO: PROGRAM-SPECIFIC INFORMATION
HEALTH CARE AIDE
Program Roles and Responsibilities
Students in the Health Care Aide Program will work with the following instructional team members:
Instructors
Instructors are responsible for:
• Distributing course outlines, schedules, materials, assignments, and exams
• Monitoring, and recording student progress
• Grading student assignments and providing feedback to the student
The Chair, Associate Chair, or designate
The Chair and/or Associate Chair is responsible for:
• Working with students to outline their program plan
• Providing information if:
o You want to change course registration o You have failed, withdrawn, or need to take a break from the program o You would like to transfer to another delivery option
• Approving final course grades
Administrative Support
Program administration staff are responsible for:
• Maintaining program information
• Collecting student documents identified on Student Check list
• Providing general program information
• Booking appointments to see the Associate Chair, or Program Chair
HCA Program, Student Handbook, 2020-2021 42
Program Overview
NorQuest College’s Health Care Aide program is among the largest in Canada and prepares you to be a part of a health-care team in a variety of different settings, providing a high level of front-line care to clients in need of assistance. NorQuest College is licensed to deliver the Health Care Aide Government
of Alberta Provincial Curriculum.
Student Success
Students are more likely to be successful in this program if they:
• are physically and emotionally able to manage workplace demands
• have access to a vehicle to travel to complete their practicum
• have access to a computer and basic computer skills
Applicants should review the job requirements listed below and assess your ability to fulfill the demands of the health care aide occupation. As a health care aide, you must be able to:
• work day, evening, and night shifts any day of the week
• be on your feet for extended periods of time
• bend, squat and lift up to 40 pounds to move clients who have minimal body strength
• function effectively in stressful situations
• perform all skills independently
https://www.norquest.ca/cal/current/program/health-care-aide/index.aspx
Program Outcomes
Health care aides work under the direct or indirect supervision of a regulated health professional, such as a nurse, in a variety of settings including:
• assisted living facilities
• home care
• long-term care
Health care aides provide basic health services, assistance and support with daily living activities for
clients who have medical conditions or major functional limitations.
In Alberta, the health care aide profession is unregulated. To ensure consistent training of the health care aide workforce in Alberta, the Government of Alberta Health Care Aide Provincial Curriculum is used by licensed post-secondary institutions. Upon successful completion of the program, you will be prepared to work in continuing care institutions, home care agencies, group homes, assisted or supportive living facilities, day programs,
specialized care centres and programs, acute care hospitals, and private care. For more information on related careers, see:
• ALIS OCCinfo occupational profiles
• ALIS WAGEinfo salary info
To research your career, you may complete a Career Investigation Report.
https://www.norquest.ca/cal/current/program/health-care-aide/further-opportunities.aspx
HCA Program, Student Handbook, 2020-2021 43
The Program Learning Outcomes for the HCA program train students to meet the competencies listed in the Alberta Health Care Aide Competency Profile (2018):
https://open.alberta.ca/publications/9781460137253
1. Perform competently within the roles and responsibilities as a HCA within the Alberta and the Canadian health care system. (Competency Profile (2018) 1.1, 2.1)
2. Demonstrate professionalism, accountability and responsibility as a HCA within a collaborative care team. (Competency Profile (2018) 1.2)
3. Provide ethical person-centred and culturally competent care to support, promote and maintain the health and well-being, safety, independence and comfort for the client across the lifespan in all health sectors. (Competency Profile (2018) 2.5)
4. Apply foundational theory, principles and evidence-based practices to provide holistic care for clients across the life span and across all health sectors. (Competency Profile (2018) 5.1)
5. Communicate effectively with the collaborative care team. (Competency Profile (2018) Domain 4)
6. Perform skills competently according to evidence-based guidelines across a variety of care settings for clients with various health needs and conditions.
7. Work with the collaborative care team to set and achieve common care goals.
8. Maintain safety of self, client and environment by following government legislation, employer policies and procedures. (Competency Profile (2018) Domain 6)
9. Respond appropriately by recognizing, acting, reporting and recording while integrating knowledge, practice and experience to provide quality care. (Competency Profile (2018) 3.4, 6.1, 6.2)
10. Complete ongoing self-reflection to continuously develop HCA competencies. (Competency Profile (2018) 1.7)
Prior Learning Assessment and Recognition (PLAR) This is a formal evaluation and recognition of an applicant's skills and knowledge, regardless of how or where these skills were obtained (e.g., through informal education or training, paid or unpaid work
experience, volunteer work, life experience). Recognition is awarded for knowledge and competencies acquired through experience.
The NorQuest College PLAR Policy is available here: https://www.norquest.ca/about-us/policies-procedures/academic/recognition-of-prior-learning-policy.aspx The PLAR Procedure is available here: https://www.norquest.ca/about-us/policies-procedures/academic/recognition-of-prior-learning-policy/recognition-of-prior-learning-procedure.aspx
HCA Program, Student Handbook, 2020-2021 44
Program Delivery
Students may choose to complete the program over 8 months or 12 months. The start for each course will be at the start of each Academic Term, in September, January, and May
Courses are offered during the day Monday to Friday 0800-1600, Monday to Thursday evenings 1800-
2100, and online with labs on Fridays and Saturdays approximately twice per month.
https://www.norquest.ca/cal/current/program/health-care-aide/program-deliveries.aspx
Accreditation
Following the release of the Health Care Aide Competency Profile 2018, the Government of Alberta Health Care Aide Provincial Curriculum was updated in 2019 for use in health care aide education programs across the province. NorQuest College is licensed to deliver the Health Care Aide Government of Alberta Provincial Curriculum.
Course of Study by Terms
Courses that must be successfully completed before the HLTH 1550 Clinical Placement I (can be taken concurrently, or in order):
HLTH1031 Health Care Aide Roles and Responsibilities HLTH1032 The Human Body, Health, and Chronic Illness
HLTH1033 Communication and Documentation in the Health-Care Environment HLTH1034 Providing Person-Centred Care and Comfort
HLTH1550 Health Care Aide Clinical Placement I
Courses that can only be started after the HLTH 1550 Clinical Placement, and must be successfully
completed before the HLTH 2550 and HLTH 2551 Clinical Placements: HLTH2016 Meeting Complex Care Needs
HLTH2017 Special Activities for Clients with Various Health Conditions
HLTH2550 Health Care Aide Clinical Placement II HLTH2551 Health Care Aide Consolidated Clinical Placement
Provincial Comprehensive Exam must be completed after successful completion of HLTH 2551 Clinical
HLTH3000 HCA Provincial Comprehensive Exam
https://www.norquest.ca/cal/current/program/health-care-aide/courselist.aspx
HCA Program, Student Handbook, 2020-2021 45
Program Completion
A grade of 70% (or B-) or higher must be attained for each course in order to pass earn credit for the course. Additionally, some courses have mandatory labs, and passing the lab component must be
achieved to pass this course.
Students successfully complete the program after they have successfully passed all of the required courses, and receive their HCA Certificate after they have successfully passed the HCA Provincial Comprehensive Exam. This Provincial exam is administered by the HCA Directory.
https://www.albertahcadirectory.com/alberta-provincial-health-care-aide-examination/
Other Program-Specific Information
All HCA students must be enrolled in the HCA Orientation Course in Moodle, and refer to it frequently. This course contains forms, instructions, deadlines, links to important services that students will need to access in order to complete the program, such as:
• Immunization Requirements • Police Information Checks (PICs)
• N95 Mask Fittings
• Confidentiality Forms • It’s Your Move
• Other important pieces of information
A link to enroll into the HCA Orientation Course is sent to all HCA students in the Acceptance Letter from the Office of the Registrar. You can also access the HCA Orientation Course at: https://myclass.norquest.ca/course/view.php?id=27908
Attendance
Student success heavily relies on attending and participating in all class activities. HCA students are expected to attend and actively engage in all course activities.
HCA Program, Student Handbook, 2020-2021 46
All lab activities and clinical placement days are mandatory. Contact your lab instructor if unable to
attend. You may need to provide documentation (e.g. doctor’s note) to support your absence and get a chance to make up the missing day. Students with excessive absences may need to drop and re- take the course, or withdraw from the program.
COVID-19 Safety and Clinical Placements
We will do our very best to find clinical sites close to your home address. However, due to the challenge of finding clinical sites, especially now due to the pandemic, students outside of the Edmonton area may be required to travel to get to their clinical site. HCA clinical sites will be booked within a 100km radius of a NorQuest campus.
Instructors of the HCA program prioritize your safety. For more information on COVID protocols, and the HCA program, please refer to the HCA Orientation Course on Moodle, and also check the NorQuest
Orientations Page: https://www.norquest.ca/accepted-students/orientations.aspx
If you cannot find your answers to your questions there, you may contact the Program Chair, Matthew Rolheiser at [email protected].
Obtaining HCA Credential
Once students have passed all of the HCA courses and have successfully completed their HLTH 2551 mentored clinical, students must successfully pass the Health Care Aide Provincial Exam.
HCA Provincial Comprehensive Exam
This exam is administered by the HCA Directory, outside of NorQuest College. In order for students to write the exam, students must do the following:
1. Students must create an account in the HCA Directory
2. Students taking their final HCA clinical must register into the HLTH 3000 HCA Provincial Exam
Course
3. Students will need to also submit a consent form (available on Moodle in the HCA Orientation
Course, as well as the HLTH 3000 HCA Exam Moodle Course) to give the college permission to
share student specific information with the HCA Directory
4. Students contact the HCA Directory to book an exam and pay the exam writing fee
5. Once students pass their exam, the college will award an HCA Certificate
HCA Program, Student Handbook, 2020-2021 47
The HCA Orientation Course contains all of the necessary forms, and outlines all of these steps in more detail.
Please contact the HCA Directory for questions about the exam. Their website is at https://www.albertahcadirectory.com/
HCA Pledge
I solemnly promise to myself, my team members, and the clients I care for to diligently provide consistent and supportive care under the supervision of a regulated health care professional while implementing the care values I have learned in regards to compassionate care, accurate observation, reporting and recording, and ensuring comfort, support, and safety in any and all care situations I am permitted to work.
• I will uphold the legislation that guides me in regards to restricted activities, assigned tasks,
confidentiality, and client protection in the Province of Alberta.
• I pledge to aid regulated health care professionals and associated team members in their work,
and devote myself to the welfare of those in my care, while respecting religious beliefs,
nationality, race, and social standing of all.
• I will work within my role of care and refrain from performing any care that requires additional
education or a professional nursing license.
• I promise to promote dignity, independence, personal choice, and privacy for those to whom I
provide care.
• I promise to uphold and promote the standards of Health Care Aide practices at all times and
remain committed to the care of all individuals under my keeping.
Developed by Health Care Aide, NorQuest College. Last revised November 2020.
NorQuest College has used every effort to obtain copyright permission. Please bring any omissions to the attention of the Health Care Aide Department at CELT 6th Floor, 10215 108 Ave., Edmonton, AB T5J 1L6. Copyright © 2020, NorQuest College
All rights reserved. No part of this material may be reproduced or transmitted in any form, by any means, or stored in a database or retrieval system, without written permission of NorQuest College.
NORQUEST COLLEGE
10215 – 108 STREET NW
EDMONTON, ALBERTA, CANADA T5J 1L6
Request for Deferral - Examination
For the Student: Student’s Name: Phone Number:
ID Number: NorQuest Email: You will be contacted via your NorQuest email
Course Code: Exam Name:
Section #: Time allotted: Ex. NFDN 1001, A01 Ex. Midterm, 1 ½ hours
Date the class is writing the exam:
Date student is requesting exam be deferred to:
What is the reason for the request for a deferral:
Student Signature:
Please Note: Students with Accommodations need to book with Accommodations staff.
For the Instructor:
Instructor Signature:
Instructor Print and Sign Name
Will the final grade be turned in within 72 hours of the last day of examinations?
If submission of the final grade is delayed beyond uploading of class grades then a grade
change form will be required.
Approval by Associate Chair:
Date:
For Office Use Only:
Date Processed: Date of booking:
Override Complete: Moodle/Safe Medicate: Password Changed: Student Confirmed
Date:
The personal information requested on this form is collected under the authority of section 65 if the Post-Secondary Learning Act and section 33(c) of Alberta’s Freedom of Information and Protection of Privacy (FOIP) Act and will be used for the purpose of admission. For information about the collection and use of this information, contact the Policies and Regulatory Compliance Office at 10215 108 Street NW, Edmonton, AB, T5J 1L6, Tel. 780.644.6000.
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