student services - edge hill university · student services student services • drop in ( 20 min...
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Student Services
Student Services
StudentServices
Personal Tutor Training: Pastoral
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Student Services
StudentServices
• Ground Floor, Student Information Centre
• Information on a range of topics including;
*Council Tax Exemption Certificates
* Information on EMCs
• Point of contact for other Student Services Teams;
*Accommodation
*Money Advice Team
*Student Wellbeing Team
*Inclusion Team
• https://www.edgehill.ac.uk/studentservices/student-information-desk/
Student Information Desk
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Student Services
StudentServices
• Four drop in sessions per week
• Financial health checks
• Budgeting advice
• Hardship Fund applications
• Additional financial support
• Based in Student Information Centre
• https://www.edgehill.ac.uk/studentservices/moneyadvice/
Money Advice Team
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Student Services
StudentServices
• Information, guidance, support for students with disabilities
• Assistance with applying for Disabled Students Allowance
• Liaison with academic departments
• Close working with SPLD Team
• Based in Student Information Centre
• https://www.edgehill.ac.uk/studentservices/inclusive/
Inclusion Team
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Student Services
StudentServices
• Enquiries, room allocation
• Disciplinary issues
• On and off campus issues
• Campus Life roles
• Close working with Campus Support + Student Wellbeing Team
• Based in Student Information Centre
• https://www.edgehill.ac.uk/undergraduate/accommodation/
Accommodation Team
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Student Services
StudentServices
• Drop in ( 20 min slots ) between
2.00 – 3.00 daily Mon- Fri (term-time only)
• Appointments - No referral needed, students can book
appointment by email, phone or in person. Evening or early
morning appointments available
• Workshops including; ‘Why Worry,’ ‘Confidence Building,’
‘Mindfulness,’ ‘Overcoming Procrastination.’
• Based in Milton House, on Ruff Lane
• http://www.edgehill.ac.uk/studentservices/counselling/
Counselling Team
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Student Services
StudentServices
• Wellbeing assessments
• Close working with internal + external teams
• Risk management
• Liaison, joint working with academic departments
• Proactive mental health and wellbeing campaigns/promotion
• Fitness to Study
• Based in the Student Information Centre
• https://www.edgehill.ac.uk/studentservices/the-health-well-being-
centre/
Student Wellbeing Team
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Student Services
StudentServices
• Supports students/staff of all faiths + none
• Confidential, non-judgemental service from spiritual perspective
• Pastoral guidance, support and encouragement
• Information/advice re faith, issues it may raise
• Bereavement support
• Prayer
• Signposting
• Links to local faith communities
• Meetings/events
• https://www.edgehill.ac.uk/studentservices/chaplaincy/chaplaincy-
service/
Chaplaincy
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Student Services
StudentServices
• First introduced 14/15
• Student Wellbeing + senior Student Services manager
• Close collaboration with department
• Three stages
• Supportive process
• Early referral encouraged
• Policy and further training available
Fitness to Study
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Student Services
StudentServices Academic Registry
• Central support service, facilitating student journey
• Enrolment, Council Tax Exemption Certificates, course confirmation letters,
Student Census
• Programme Management, Timetables
• Student Records
• Invoicing + collection of tuition fees, payment of Bursaries, admin of Scholarships
• Examinations
• Progression + Award Boards
• Results notification + Certification
• Academic Appeals
• Graduation
• Fitness for Practice
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Student Services
StudentServices Academic Registry
Students may encounter circumstances that adversely impact on their ability to
successfully undertake their studies. Academic Registry is responsible for the
administration of a number of schemes that the University has developed to
support students through these periods. These include;
• Academic Appeals
• Intercalation (Taking Time Out)
• Repeating Years
• Deferring Assessment (EMC)
• Withdrawal
Information on all of these processes, including deadlines for submission during
the academic year, are available on the Academic Registry webpages
https://www.edgehill.ac.uk/registry/assessment-and-results/difficulties/
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Student Services
StudentServices Academic Registry
• For students who are not attending it is essential that Academic Registry are
informed as soon as possible
• This is a key requirement for Government and University financial planning.
• It also helps to ensure students are not liable for tuition fee and maintenance
loan costs if they have dis-engaged from the programme and the University
does not make a bursary or Scholarship payment to them.
• A Student Census is conducted three times during each academic session,
briefing notes in relation to the Student Census can be accessed via the
Academic Registry webpages at https://www.edgehill.ac.uk/registry/academic-
registry-timeline-staff/
• It is important that students no longer attending are reported via the Census or
outside of these dates directly to Academic Registry.
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Student Services
StudentServices
• If in doubt, ask!
• Happy to help
• Signposting and Referral
• Early intervention is crucial
• https://www.edgehill.ac.uk/studentservices/student-information-desk/
Advice and Guidance
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Student Services
StudentServices
• What are they?
• Why are they important?
• What happens if you work outside of boundaries?
• How to maintain boundaries
• What to do if you are concerned about boundaries
Professional Boundaries
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Student Services
StudentServices
• Prolonged contact with a student can mean you get to know them particularly
well & want to help them as much as possible
• Students with complex needs may burn out the most diligent of people. At
times, they may lack interpersonal skills & therefore, won’t appreciate
boundaries
• It is important to take this into consideration when establishing boundaries for
your working relationship
• Clearly established limits allow safe connections between staff members &
students & ensure the student has a clear understanding of the limits &
responsibilities of your role
Professional Boundaries
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Student Services
StudentServices
“Healthy boundaries build trust, which is crucial for
effective relationships.” (Whitfield, 1993)
• Helps to keep people in appropriate roles
• Provides an opportunity to role model healthy communication & professional
relationships
• Helps to avoid the “rescuer” role
• Allows us to stay focused on our responsibilities to the student and the provision of
helpful & appropriate services
• Reduces personal stress & prevents burn out
• Protects the self by setting limits & increasing the effectiveness of interactions.
Advantages of Boundaries
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Student Services
StudentServices
• The student does not feel empowered to change their unhealthy
behaviours
• Doing too much for students can mean they miss out on the
opportunity to master new skills
• Student becomes dependent on staff member
• Leads to compassion fatigue
• Student may feel poorly served
• Staff member may act unethically
• Reputation of staff member and team may be compromised
Working Outside of Boundaries
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Student Services
StudentServices
• Clearly outline your role, availability & the best ways to communicate with you.
• Set clear boundaries, without feeling guilty, fearful, or doubting yourself.
• Communicate these boundaries clearly from the start.
• Check the student understands the boundaries set out. Ask them to clarify what
you’ve discussed and agreed.
• Consider what you can tolerate/accept and what makes you feel uncomfortable or
stressed.
• Recognise limits and expertise (particularly if you have additional
qualifications/skills)
• Try not to aim to ‘solve the problem’ for students with mental health issues- it can
make us feel inadequate/upset if we aim to and are not able to do so.
Maintaining Boundaries
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Student Services
StudentServices
• Establish clear guidelines and procedures when it comes to onward referrals
• Practice being self-aware and identifying whether your boundaries are still in place
• Self-care (putting yourself first): the more we do this, the stronger our need and
motivation to set boundaries becomes
• Assertiveness: Creation of boundaries is one step but following them through is
another
• Don’t mind read: others may not be aware that they are crossing boundaries
• Address boundaries issues early. Emphasise the importance of maintaining healthy
boundaries.
• Take a direct approach with those students who may be invested in forming and
maintaining unhealthy boundaries.
Maintaining Boundaries
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Student Services
StudentServices
• Identify any existing unhealthy boundaries and discuss with student, identifying ways
to avoid this happening again in the future
• Identify the unhelpful behaviours and agree upon alternative behaviours to replace
them with.
• Set firm limits with the student and be prepared to reinforce them. Refer back to
alternative behaviours agreed.
• If you are finding boundaries difficult, seek support and advice from colleagues, line
management, student wellbeing.
• Refer student to appropriate specialist team/agency early on. Don’t be afraid to
identify what you do/don’t do and what the specialist team does/doesn’t do.
Concerned about Boundaries?
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Student Services
StudentServices Additional Training Sessions
• Enhancing student resilience
• Introduction to Safeguarding
• Fitness to Study
• Solution Focused Brief Interventions
• Professional boundaries
• For further Academic Registry sessions, consult the team