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APL EASE Download Document for Customers- Updated January 2019- India CS Department
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Subject : APL “Ease” Document Dear Customer, We, at APL, have always taken pride, to provide ‘cutting-edge’ offerings, for our Customer’s Ease of conducting business with us. We have persistently endeavored to provide the information you seek, through various Channels, be it - our new Global Website –, for your Shipment specific details, our Homepage for local information like IGM/Item Numbers, Exchange Rates, Vessel Cutoffs-Schedules, Certificates and Form formats etc. The new APL Website, https://www.apl.com/local/india/ gives you the access to APL information, anytime. Other than the E-Bookings, E-Shipping Instruction Applications, widely in use and appreciated by the entire Shipping Trade for their simplicity and practicality, our newer products like E-BL, Surrender DO and RTGS (Real Time Gross Settlement) are also quickly gaining in popularity. These recently introduced Services allow you to conduct the traditional transactions of Bill of Lading Release, physical carriage of Delivery Order to the CFS and Payment of Charges conveniently from your Office without having to physically commute to the nearest APL Office, thus saving on precious resources of time and money. To keep up with your increasing business needs and ensuring seamless service and accessibility at all times, we are pleased to enclose ‘APL EASE’ (Easy, Accessible 24x7, Speedy, Error-Free) – A Customer Guide and Ready Reckoner. Through this Guide, we take you through all the key processes and guidelines, which will empower you, to seek the required information faster and at your convenience, thus facilitating increased qualitative interactions with the CMA-CGM Agencies (India) Private Limited Team. The Guide is divided into two broad Categories – Exports and Imports and aims to cover all the critical steps in the Shipping Cycle, whilst highlighting important Checks and Links where you can access the desired information from anywhere, accurately and quickly. We sincerely hope, you find ‘APL EASE’, true to its name and that it assists you effortlessly in your day to day activities. In case of any further queries on this Guide, please contact your local Customer Service Representative, and we shall only be too glad to assist on our APL CS desks (Emails IDs given Page 9) At your Service Always, APL Customer Support
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Link to APL Ease https://www.apl.com/static/IN/attachments/APL%20Ease%2010082018.pdf
APL EASE- The Document Exports:
1. APL eBusiness Login Registration As an on-boarding process, you need to register with us through our APL official Website. Click on the APL Website link www.apl.com and fill in your details for your automatic registration:- Request for new ID Registration will be processed within 48 hours. Kindly furnish the Account Manager’s name in the Request Form. In case you are not aware of your Account Manager (APL Sales handling your account), please insert the caption “Regional Sales Manager” in the Account Representative box. a. To register Link https://www.apl.com/ebusiness/registration/information
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b. To Login Link APL E business login https://auth.cma-cgm.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3A%2F%2Fwww.apl.com&wctx=rm%3d0%26id%3dpassive%26ru%3d%26Language%3den-US%26Site%3dapl
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2. Submission of your Booking Request
The APL Website allows you to submit your Bookings for the desired Port pairs that reach us directly for processing further. By submitting your Booking request through you can ensure the same reaches the right Desk for prompt processing. Please ensure you mention your LARA SQ nbr under the Service Contract box at the time of booking submission form, here. This will assist us in prompt processing of your Booking Request. Your Account Manager (APL Sales) will be able to advise you on your LARA SQ nbr.
3. Booking Turn-Around-Time Once the Booking is submitted via APL website, our Booking Desk processes the same and reverts with a response within 2 working hours. The Booking processing cut-off is 17.30hrs Monday to Saturday and bookings received after the cut-off will be processed the next working day.
4. Booking Validity All the Bookings released are valid for 3 calendar days (5 days for East India) from the date of allotment, during which the specified equipment (Container) should be picked up. After the Booking validity lapses, the same will automatically become invalid. Kindly approach our Customer Service Desk for Re-Validation, in case you need the booking to be re-validated. Please do not submit a fresh Booking Request where only re-validation needed.
5. Export Equipment Detention All the Equipment (Containers) picked up for Exports have to be gated-in laden inside the Port, within 10 calendar days from the date of pick up. While Reefer containers, its 7 calendar days from date of Pickup.
If the Equipment (Container) crosses the stipulated free-time for gate-in, a detention charge will be applicable as per the below tariff
Export Detention Tariff (subject to current applicable Taxes)
EQUIPMENT DETENTION CHARGES
EQUIPMENT
SIZE/TYPE Freetime (Days)
From 11th to
17th Day
From 18th to
24th Day
From 25th
Day
Onwards
D20 10 Days USD 25.00 USD 48.00 USD 69.00
D40 / D40HC 10 Days USD 50.00 USD 96.00 USD 138.00
D45 10 Days USD 75.00 USD 150.00 USD 200.00
20FR/OT 10 Days USD 43.00 USD 65.00 USD 86.00
40FR / OT 10 Days USD 86.00 USD 130.00 USD 172.00
R20 7 Days USD 43.00 USD 65.00 USD 86.00
R40 / R40HC 7 Days USD 86.00 USD 130.00 USD 172.00
6. Vessel Schedules & Cut-offs For checking our Vessel Sailing Schedules & Cut-offs, please visit our Website at - https://www.apl.com/localoffices/india/schedules
7. Hazardous Cargo Approvals For Hazardous Cargo Shipments please ensure that all the necessary Cargo details are provided to the
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Customer Service Desk in the stipulated format with title “Pre-Clearance Declaration for Hazardous Cargo for approval” uploaded in the “Shipping Forms” Section on our Website https://www.apl.com/local/india/export-forms-and-certificate Kindly ensure you proceed with stuffing of the declared Cargo only after receiving due clearance from our Customer Service Desk. Kindly furnish a valid MSDS (Material Safety Data Sheet) along with your Pre-Clearance Declaration from our Website
https://www.apl.com/local/india/export-forms-and-certificate
8. Shipment Tracking APL’s official Global Website http://www.apl.com provides you an option to Track/Trace your Shipments by Container or BL number. You are kindly requested to keep further Track of your Shipment through our APL Global Web-site : www.apl.com. (Feed the BL number, in Tracking box-on the right hand side)
BL Instructions & Release
1. BL Draft (Shipping Instructions) Submission Please submit your BL Draft (Shipping Instructions) online by logging into the APL e business Login ID & Password on our Global Website at www.apl.com
2. Payments to be made to CMA-CGM Agencies (India) Private Limited Note that all payments will be now made to CMA-CGM Agencies (India) Private Limited
3. Brokerage- APL India will be discontinuing brokerage payments effective 01 February 2019.
4. BL Turn-Around-Time All the Bills of Lading are processed by our Back-Office Centre located at Kuala Lumpur (Malaysia). The BLs are processed and ready for release within 8 working hours from the time of receiving BL Draft (Shipping Instructions). BL processing will commence only after physical gate-in of the Container inside the Port AND due handover of the completed Shipping Documents to our Operations Team. For Shipping Bill Cut-offs, kindly refer Vessel Sailing Schedules & Cut-offs on our Website at – https://www.apl.com/local/india/schedules →(sub-links) Vessel cutoffs→West India / South East India We recommend using Shipping Instructions Template option on the www.apl.com/india and key-in / maintain standard details like Broker Code, Shipper/Consignee details and any other BL data which would reflect in most of your shipments. This will save data input time as well as reduce scope for any typographical errors.
5. Online BL Checking Please view your Bills of Lading online using APL eBusiness under the “View BL” Section of APL eBusiness Login on our APL Global Website
6. BL Amendments Minor typographic corrections in the BL such as punctuations or spelling/typo errors can be requested Over-the-Counter (Documentation Desk), while for any other types of Amendments (like weight, packages, Shipper, Consignee, Marks & Nos., etc.), kindly re-submit the revised BL Draft (Shipping Instructions) online through
APL eBusiness login and notify the changes immediately to Mumbai DOC team [email protected]
Note:-Major BL corrections will be done after payment of BL Amendment charge of USD 120 (after vessel sailing) (subject to current applicable Taxes) NOTE : Amendment turnaround time is 3 hours from receipt of the Correction request
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7. Invoicing / Payment Center In the “View BL” Section of APL eBusiness Login, please View/Print the rated copy of the Bills of Lading. Apart from that, each BL released at our Documentation Counter is accompanied with an Invoice for your Accounting purposes. You can also view the Outstanding Invoices towards your Shipments in the “Payment Center” Section of the APL eBusiness Login. For access to the “Payment Center” Section, please contact our Customer Service Desk at new APL Mumbai CS number 022 68424101 Site Link https://www.apl.com/local/india/tariffs-local-charges
8. Payment Modes Apart from Over-the-Counter Payment facility, we also provide a Secured Payment option via Web using the Real Time Gross Settlement (RTGS) Payment facility. For details regarding RTGS payment process, kindly refer to the below links and Link https://www.apl.com/local/india/tariffs-local-charges View on our Website link- https://www.apl.com/static/IN/attachments/Remittance%20payment%20through%20RTGS%20NEFT%20TT%20%2020082018.pdf Note : Please remember to inform us of your payment made transfer details (Unique Transaction Number), through this link: http://www.aplindia.net/paymentdetails Your Bank’s UTR no.(your Transaction number) will enable us in prompt reconciliation, of the payments received by us, and leads to faster release of your documents. All NEFT Payments to be made as follows:- Account holder – CMA CGM Agencies (India) Private Limited Swift Code- HSBCINBB IFSC CODE- HSBC0400002 PAN no. AAECA1501B INR Account- 006-099311-001 FC Account- 006-099311-860 Email- [email protected]
9. BL Release Modes You can choose to release your Bills of Lading at our Office i.e. Over-the-Counter (Documentation Desk) OR via Electronic Channel (Web/Email) by using our EBL facility. For obtaining the EBL facility, please contact our Customer Service or Documentation Desk for more details. EBL is the most convenient way for your BL Management.
10. Documentation Charges For the Documentation Charges, please check the link “Haulages & Local Charges” under “Reference” Section on our Website at – https://www.apl.com/local/india/tariffs-local-charges (Compatible with Explorer version 8 and above/Google Chrome/Mozilla Firefox) Export BL Documentation Fee (subject to current applicable Taxes)
BL Type Charges
Original / Seaway BL release by EBL Rs 3,300
Original / Seaway BL release by NON-EBL Rs 4,300
OBL Surrender Charges Rs 3,600
Re-release of BL Rs 4,300
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11. Late BL Release Charge All Bills of Lading are required to be released within 7 Calendar days from the Vessel Sailing Date, post which, a Late BL Release Charge will be applicable as per the below tariff subject to current applicable Taxes
Late BL Release Charge Invoice Amt Amount
Per BL / 8th Day / per Week Upto Rs. 5 Lakhs USD 100
Per BL / 8th Day / per Week Above Rs. 5 Lakhs USD 200
12. Vessel Certificates For Vessel Certificates, please check the link “Export →Forms and Certificates” on our APL India Website at https://www.apl.com/local/india/export-forms-and-certificate
13. Landing Certificates- You shall be required to make a payment of the Administration Charges toward your Landing Certificate requirement. Limit of 5 BLs per certificate & 5 containers per BL.- Rs. 1,200+GST 18%
14. Checklists & Forms You can download the relevant EXPORT Checklists / Forms/ Certificates, under the “EXPORT” Section of our Website at Link https://www.apl.com/local/india/export-forms-and-certificate And IMPORT Checklists / Forms/ Certificates, under the “IMPORT” Section of our Website at Link https://www.apl.com/local/india/import-forms-and-certificate
Imports:
1. HBL Manifest To submit your HBL data for manifest, please check the “HBL Submission Instructions and Format” placed in the “IGM Details” Section of our Website at – https://www.apl.com/static/IN/attachments/Import%20HBL%20Format.pdf
2. IGM and Item details Please check the IGM and Item details of your Import Shipments in the “Import→ Information Guide→IGM Details” Section of our Website at https://www.apl.com/local/india/import-information-guide
3. Import Delivery Order Please refer the checklist for release of the Import Delivery Order uploaded as a PDF attachment LINK https://www.apl.com/static/IN/attachments/Import%20checklist%2004092018.pdf (Compatible with Explorer version 8 and above/Google Chrome/ Mozilla Firefox)
4. Import DO Haulages, Import Detention, Documentation & Local Charges, For details regarding Haulages, Import Detention, Documentation & Local Charges, please check the link on our Website at : https://www.apl.com/local/india/tariffs-local-charges (Compatible with Explorer version 8 and above/Google Chrome/Mozilla Firefox); Import BL Documentation Fee a. Rs.6,500 (upto 10 containers/DO) subject to current applicable Taxes b. Rs.7,500 (above 10 containers/DO) subject to current applicable Taxes c. Rs. 2,500 LCL cargo (applies to CFS mode shipment only) Kindly note that the below mentioned charges will also be applicable as per service type, rendered by APL. -refer the APL site for more details- https://www.apl.com/local/india/tariffs-local-charges
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Service In INR Description
1 DO
Revalidation Rs. 800 per request + applicable
taxes Customer approaching for DO extension of
validity/ empty return after DO validity.
2 Late DO Release
Rs. 1000 + applicable taxes Customer approaching for DO issuance past B/L free time.
Import Detention tariff – (subject to current applicable Taxes) Effective date: 1st Jan 2019
IMPORT EQUIPMENT DETENTION CHARGES
Applicable from General Landing Date(GLD) till return of empty container
Standard freetime-5 days frm GLD for Dry containers and 1 day for Reefer containers
After Free Days D20 D40/D45 R20 R40 20
FR/OT/TK 40
FR/OT/TK
1-7 Rs 2100 Rs 4200 Rs 3750 Rs 7500 Rs 3750 Rs 7500
8 onwards Rs 5500 Rs 11000 Rs 6500 Rs 13000 Rs 6500 Rs 13000 For eg: in-case of 15days free-time.. detention calculation for 22days fm arrival (breakup shown as under)
1-5 days free : 6&7 days Free (1st slab)
08day – 22day = 15days 2nd slab
–IMPORT Free-days –on your BL can be checked through our CS Desk no 022-68424101 Container Cleaning Fee (CCF) (subject to current applicable Taxes)
Container Cleaning Charges #
D20- D40 D45 RFR-20
Both FACTORY/DO
CK
RFR-40 Both
FACTORY/DOCK
Both FACTORY/DOCK
Both FACTORY/DOC
K
Both FACTORY/DOCK
General Rs 1300 Rs 2600 Rs 2600
Metal Scrap Rs 2900 Rs 5800 Rs 5800
Machinery/Chemicals/Haz Cargo Rs 1600 Rs 3200 Rs 3200
Carbon Black/Heavy Oil/Napthalene/Gum
Rs 2900 Rs 5800 Rs 5800
Active Reefer Rs 1600 Rs 3200
FR / OT (General) Rs 1600 Rs 3200
FR / OT (Carbon Black/Heavy Oil/ Napthalene/Gum/Metal Scrap)
Rs 2900 Rs 5800
Container Maintenance Fee (CMC) (subject to current applicable Taxes)
Container Cleaning Charges # D20- Both
FACTORY/DOCK
D40- Both FACTORY/DOC
K
D45- Both FACTORY/DOC
K
RFR-20 Both
FACTORY/DOCK
RFR-40 Both
FACTORY/DOCK
TK20/ FR20 / OT20
TK40 / FR40 / OT40
Container Maintenance Fee (CMC) - In lieu of M&R charges upto INR 10,000
Rs 1300 Rs 2600 Rs 2600 Rs 1900 Rs 3200 Rs 1300 Rs. 2600
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All Metals Rs 2750 Rs 5500 Rs 5500 Rs 2750 Rs 2750 Rs 5500
Reefer Container General Cargo
Rs 2000 Rs 4000
Clove Shipments Rs 5500 Rs 11000 Rs 11000
Naphtha Shipments (In lieu of M&R charges upto INR INR 7000)
Rs 2750 Rs 5500 Rs 5500
5. Factory De-Stuffing Bond
For Import Container Factory De-Stuffing Bond Format, please check our Website. The FDS bond format is duly available on our Website under “Import→ Forms and Certificates→ Import Locations Bond Formats”- https://www.apl.com/local/india/import-forms-and-certificate (Compatible with Explorer version 8 and above/Google Chrome/ Mozilla Firefox)
6. Surrender of Import Delivery Order You can now surrender back the Import Delivery Order to take the delivery of your Shipment directly from the nominated CFS, without presenting the same at the CFS. For details please contact your locations’ Documentation Desk
APL-CMA-CGM Agencies (India) Private Limited India’s other Self Service Tools for Customers
Apart from the APL Website, the FLASH self -help Tool have been uniquely exclusively hosted by APL (India) Pvt. Ltd., for customer convenience and their shipment related/generic information needs. FLASH SMS (Mobile based tool for generic APL information) Flash SMS: You can now subscribe through our website and receive instant SMS updates through our “Flash SMS” on below information a) Change in Port cut-offs (gate closures) b) Change in Vessel Schedules (Arrival / Berthing / Sailing) c) Flash Strikes at Port, etc. d) Office (s) / Yard (s) closure To subscribe to FLASH Service please update your contact details on our official APL India Website – https://www.apl.com/local/india/about-us as below Customer Contact Update Want to receive instant updates from APL through SMS? Register here: http://www.aplindia.net/CustomerContact/
KYC Compliance / Check
To comply with the Public Notice 17/2012, issued by the Office of the Commissioner of Customs (Export), Special Intelligence and Investigation Branch (Export), Jawaharlal Nehru Custom House, Nhava-Sheva, the ‘Know Your Customer (KYC)’ compliance is mandatory for issuance of Booking / Bill of Lading (Exports) and Delivery Order (Imports). The KYC Form is available on APL Website on link below https://www.apl.com/static/IN/attachments/KYC%2010092018.pdf You are requested to kindly fill the enclosed KYC Form, print it on your Organization Letterhead, and submit along-with the physical set of Self Attested Documents, at your closest APL Office.
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Submission will be acknowledged by our Staff, only if all the relevant paperwork is complete, validated and found in order. For Acknowledgement of Receipt, please carry a copy of the Covering Note, which will be signed and stamped by us, to serve as a confirmation. Important to note, that for Export Cargoes, KYC documents for the actual Exporter, Booking Party and Forwarder (where involved) are required, whereas for Imports Cargoes, the Consignee, Forwarder and Clearing Agent will need to be KYC compliant, as per the Carrier’s records. Additionally, the Representative coming to the Counter, for collection of Bill of Lading / Delivery Order, also needs to carry a Photo ID Proof of employment, with the Company, or an Authority Letter, from the Exporter / Importer to collect the Documents, on their behalf.
APL India CS Contact List
1. Location wise Emails Please reach our Customer Service Desk at various locations through the below email IDs:
DIST Location Email ID
EAST Kolkata [email protected]
NORTH Indore [email protected]
NORTH Ludhiana [email protected]
NORTH Nagpur [email protected]
NORTH Kanpur [email protected]
NORTH New Delhi [email protected]
SOUTH Bangalore [email protected]
SOUTH Chennai [email protected]
SOUTH Cochin [email protected]
SOUTH Hyderabad [email protected]
SOUTH Tuticorin [email protected]
SOUTH Vizag [email protected]
WEST Ahmedabad [email protected]
WEST Mumbai [email protected]
(new)
WEST Mundra/Kandla [email protected]
For location wise email/phones customer service contact details, please check our official Website -
https://www.apl.com/local/india/offices-contacts 2. Documentation Department Emails Please reach our Documentation Desk at various locations through the
below email IDs
Location Email ID
Mumbai Exports & Imports
Chennai- Exports [email protected]
Chennai- Imports [email protected]
Cochin- Exports [email protected]
Cochin- Imports [email protected]
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Tuticorin- Exports [email protected]
Tuticorin- Imports [email protected]
Kolkata Exports & Imports
3. Yard Addresses
For the addresses of our different Yards, please check the PDF attachment “Terminals & Facilities” in the INTERMODAL Section on our Website at https://www.apl.com/local/india/intermodal
4. APL Holiday List For the location wise Holiday List, please check the PDF attachment “Holiday List” on our Website on “About us” at Link below https://www.apl.com/local/india/about-us
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APL GST Updates- GST Certificates are on the APL Website Link -https://www.apl.com/local/india/tariffs-local-charges
APL GST Client Advisory – dated 8th August 2017- Rajasthan and Tamil Nadu addition in APL GST no.
APL GST UPDATE dated 30th May, 2017 Dear Customer
Please be informed that the Government of India has announced the implementation of Goods and Services Tax (GST) effective from 1st July 2017.
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The GST will replace the current indirect tax regime in India and unify various taxes currently levied, into a single tax structure. New regulations and compliance requirements will be put in place accordingly. Please take note of the key points below with regards to the GST implementation in India:
•The GST will be effective from 1st July 2017, applicable to invoicing date and not date of shipment.
•The GST rates applicable for transportation services are: • 5% on freight and freight-related charges • 18% on ancillary charges (Terminal Handling Charges, Inland Haulage Charges, Documentation Fee,
Demurrage & Detention, etc)
•For exports prepaid out of India On freight and related charges, GST will be invoiced by the shipping line to the customer – this is a major change compared to the previous tax structure, as service tax on freight and related charges were rated zero. The other charges will be taxed at 18%.
•For exports collection out of India It would be out of GST purview, being a service provided and received by customers located in non-taxable territory.
•For imports prepaid coming into India On freight and related charges, the customer will directly settle GST to the government, and claim input credit after payment.
•For import collection into India GST will be charged by the shipping line on the customer in India at the respective rates, based on the nature of charges.
The Goods and Services Tax Identification Number (GSTIN number) is a mandatory requirement when updating or creating Indian customer’s CAP code in CRM.
• Failing which, will result in categorizing ‘unregistered’ customers that leads to potential consequences such as denial of tax credit input.
• In the interim, CMA-CGM Agencies (India) Private Limited will be responsible for updating GSTIN numbers against existing and new CAP codes.
• They are liaising with customers to obtain necessary information, so that details are timely updated into CRM, in order to ensure workflow consistency in processing invoices.
• CMA-CGM Agencies (India) Private Limited remains at your disposal for any further clarifications. The Contact ID for GST implementation: