"subjective factors in ict4d deployment"
DESCRIPTION
presentation by David isaak of SixBlue Data at Catholic Relief ServicesTRANSCRIPT
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Subjective Factors in ICT4D Deployment
Catholic Relief Services ICT4D 2010
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El Salvador VietnamBangladesh HaitiGuatemala Mali Bolivia Guinea
Tajikistan Armenia
Philippines MalawiEgypt MyanmarUganda Jordan
Pakistan YemenSudan West Bank
Where I Have worked
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Each deployment has unique
characteristics and logistic needs.
ICT4D Deployments
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We used to bring our work to the computer…
Now, we take computing to our work
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Centralized Information Management
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Survey Coordinator – Bolivia (Save the Children USA)
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Microfinance Registries – Myanmar (Save UK)
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Awaiting Data Input – Haiti (Save the Children USA)
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Increasingly, technology is becoming easy.
Technical problems can be solved…since they
are technical by nature.
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There are many device tools….
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Cell PhonesPDA
NetbookLaptop
The Tools
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There are many fine software solutions…
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Solution Providers
Tool Name Developed By Runs On Service Model
Data
Transfer
Method
Souktel Souktel
SMS-enabled
phone web server SMS
FrontlineSMS Kiwanja.net
SMS and Java-
enabled phone free SMS
RapidResponse UNICEF
SMS-enabled
phone enterprise - server SMS
JavaRosa OSC
Java-enabled
phone free (open source) GPRS only
Mobile Researcher Clyral
Java-enabled
phone pay-per-survey
SMS or
GPRS
EpiSurveyor Datadyne Palm O/S only free (open source)
USB or
GPRS
Nokia Data Gathering Nokia Nokia O/S only free for NGO's
SMS or
GPRS
Open Data Kit Google
Android O/S
only free (open source)
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But, there are other factors to consider…
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User Acceptance
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Curious, but Skeptical…
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I am Curious….
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Let Me Try That!
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Trust
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What is that?
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Interesting….
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What Device?
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Cultural Context
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Cultural
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Cultural
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Gender
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Listen to the Users
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“If it doesn’t work in the field…
…then it doesn’t work”.
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First Things First…
So….which mobile solution should I use?
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The “What” determines the “How”
The technology “tool” comes Last - Always
Don’t try to force the solution to the need
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“Tool” Determinants
Do the hard work (requirements) first,
or else you will have to do the hard work later…
If you decide to choose the tool first, then:
Best scenario: added cost, delay and poor program quality.
Worst scenario: resulting failure possibly costing lives.
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“Tool” Determinants
Connectivity: not available available
Power availability: low (car battery/solar) high
Data transfer method: USB SMS GPRS VPN
Data quality: not important important
Survey structure: simple complex (branching)
Information complexity: text-only data/spatial/image
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Data security: low high
Environmental: mild severe
Technical Support: low risk high risk
Tool” Determinants - continued
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Risk Mitigation
Fearlessly face what could go wrong….
Develop a plan for when it does go wrong!
(something will happen unexpectedly)
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Recommended Best Practices
• Use technology that is simple, relevant, local.
• Build on what is already working.
• Assess and mitigate risks
• Engage Stakeholders
• Build local capacity to develop and maintain the solution.
• More is learned from what fails, than from what succeeds…
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Questions….?