subscriptions - netgate · features 24/7/365 global support initial response sla 8 hrs 4 hrs 2 hrs...
TRANSCRIPT
Features
24/7/365 Global Support
Initial Response SLA 8 Hrs 4 Hrs 2 Hrs
E-Mail / Portal Support
On-Line Chat Support
Telephone Support
Subscription to pfSense Gold
Advance Replacement
Professional Services Consultation
No hidden per-user or per-feature costs
Professional Enterprise Enterprise Plus
Annual support subscriptions for any enterprise need.
2017GLOBAL SUPPORTSUBSCRIPTIONS
GLOBAL SUPPORT
www.netgate.com
Annual Support Subscription Pricing(With Initial Purchase of Netgate Hardware)
Term
One Year
Two Year $936 $3,336
$588 $1,788
$1,044 $4,644 $8,244Three Year
Professional Enterprise Enterprise Plus
Applies to purchase of a pfSense® Security Gateway Appliance from Netgate at the original point of sale.
Volume discounts available for 11+ units sold with support at the point of sale.
Advance replacement on the Enterprise Plus subscription applies only to a pfSense® Security Gateway Appliance purchased from Netgate with an active Enterprise Plus support subscription.
Advance replacement requires reporting and diagnosis be made by 2:00PM Central US time, and only applies to the continental United States.
All prices are on a per-install basis and are valid for the term selected. Systems without an active support subscription are not eligible for support.
Professional Services Consultation is up to two hours of time per customer, per month.
Contact [email protected] for more detail.
GlonalAnnual Support Subscription Pricing
(Non-Netgate Hardware, or Post Initial Purchase of Netgate Hardware)
Term
One Year
Two Year $1,656 $4,056
$948 $2,148
$2,124 $5,724 $9,324Three Year
Professional Enterprise Enterprise Plus
Applies to hardware not originating from Netgate, or hardware from Netgate but beyond the first year of support eligibility.
Volume discounts available for 11+ units sold with support at the point of sale.
Advance replacement on the Enterprise Plus subscription applies only to a pfSense® Security Gateway Appliance purchased from Netgate with an active Enterprise Plus support subscription.
Advance replacement requires reporting and diagnosis be made by 2:00PM Central US time, and only applies to the continental United States.
All prices are on a per-install basis and are valid for the term selected. Systems without an active support subscription are not eligible for support.
Professional Services Consultation is up to two hours of time per customer, per month.
Contact [email protected] for more detail.
Glonal
Focused Affordable
Netgate Global SupportOur buyer promise.
pfSense open source firewalls and security gateways deliver outstanding value.
Combined with Netgate Global Support - it’s an unbeatable solution.
Global Experienced Responsive
Our staff of engineers are strategically located around the globe to
ensure you receive the highest level of support on your pfSense deployment -
any time, day or night, anywhere in the world.
Uptime is critical. Our 24/7 world-wide team of
support engineers are the most qualified to diagnose your issue and resolve it
quickly, from branch office to enterprise, on-premise
or in the cloud.
With three support level choices, you can have an initial response SLA of 2, 4 or 8 hours - depending on
the criticality of your infrastructure. All trouble tickets are immediately assigned to an engineer for maximum efficiency.
When you contact us for support, you get an
engineer that will work with you to solve the
problem. Pick the support subscription that’s best for
you and let’s work together!
Support options ranging from $29 - $249 a month for Netgate customers depending on term and subscription plan. If you
don’t have Netgate hardware, there are great
options for you, too!