succeeding as an ethnic or minority tester

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W11 Personal Excellence 5/7/2014 1:45:00 PM Succeeding as an Ethnic or Minority Tester Presented by: Yousef Harfi Medavie Blue Cross Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ [email protected] ∙ www.sqe.com

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No one wishes to see himself as different or treat other people differently because of his uniqueness. Unfortunately, we are frequently judged and our skills presumed based on our ethnicity, beliefs, politics, appearance, lifestyle, gender, or sexual orientation. Our professional success and our projects’ success can be derailed because of lack of understanding, stereotyping, or fear. Our professional environment includes us all―brown, black, white, tall, short, male, female, straight, gay, extroverts, and introverts. A team’s strength is built on diversity of knowledge and skills, and our differences should be celebrated while managing the realities of human relations. Yousef Harfi shares his unique experiences, tips, and stories―some hilarious―that are certain to entertain, tickle your thoughts, challenge your knowledge, and provoke some self examination. Let’s share, laugh, learn, and build.

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Page 1: Succeeding as an Ethnic or Minority Tester

W11

Personal Excellence

5/7/2014 1:45:00 PM

Succeeding as an Ethnic or

Minority Tester

Presented by:

Yousef Harfi

Medavie Blue Cross

Brought to you by:

340 Corporate Way, Suite 300, Orange Park, FL 32073

888-268-8770 ∙ 904-278-0524 ∙ [email protected] ∙ www.sqe.com

Page 2: Succeeding as an Ethnic or Minority Tester

Yousef Harfi

Medavie Blue Cross

Yousef Harfi is a certified software test and quality assurance professional with twenty years of experience. Before joining Medavie Blue Cross as a quality control lead analyst and as a test lead in 2011, Yousef enjoyed many years working with and leading projects in the mobile testing field with organizations such as Motorola and Blackberry. Yousef’s extensive worldwide travels and his leadership of test teams as diverse as our world give him a unique perspective on diversity and building high performance test teams.

Page 3: Succeeding as an Ethnic or Minority Tester

4/26/2014

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Succeeding as an Ethnic or Succeeding as an Ethnic or Minority TesterMinority Tester

Yousef Harfi,Yousef Harfi,Yousef Harfi,Yousef Harfi,Yousef Harfi,Yousef Harfi,Yousef Harfi,Yousef Harfi,

Medavie Blue Cross,Medavie Blue Cross,Medavie Blue Cross,Medavie Blue Cross,Medavie Blue Cross,Medavie Blue Cross,Medavie Blue Cross,Medavie Blue Cross,

CANADACANADACANADACANADACANADACANADACANADACANADA

• Laughing is allowed and encouraged during this presentation

• Agreeing with everything discussed is insane

• This is a personal view – not an “expert” view

• This is about the most important “tool” – You & Me

• Software test tools & processes might be mentioned by mistake

• “Hopefully” inspiring tales will be shared

• “Somewhat” funny stories will be told

• “Possibly” disgusting stories might be included

• Lessons & takeaways are subjective – yours to ponder

A Few CaveatsA Few Caveats

Page 4: Succeeding as an Ethnic or Minority Tester

4/26/2014

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DefinitionsDefinitions

• Ethnic - associated with or belonging to a

particular race or group of people who have a

culture that is different from the main culture

of a country “Merriam Webster“

• Minority - a part of a population differing

from others in some characteristics and often

subjected to differential treatment “Merriam Webster“

Page 5: Succeeding as an Ethnic or Minority Tester

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• We are pressured to conform

• Children and teenagers are more prone to conform.

• Conformity is needed - services and service personnel

• You are not like us = you are wrong

• But, if you are not prepared to be wrong, you are not likely to

come up with anything original

• Being different for the sake of being different = Negative

Competition = race to the bottom!

Conformity and Society

Wisdom – Worth a Thought

“Insanity:

doing the same

thing over and

over again and

expecting

different results””Albert Einstein ……

Page 6: Succeeding as an Ethnic or Minority Tester

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Everyone on your team and in your organization!

Who would you trust?

Visual Source: Unknown

Same is Not the “Same”!

Page 7: Succeeding as an Ethnic or Minority Tester

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From -- young and innocent To – wounded and victim

Page 8: Succeeding as an Ethnic or Minority Tester

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To -- Hero

Malala speaks at the U.N.

Wisdom Wisdom –– Worth a ThoughtWorth a Thought

“Be the Be the

Change Change

You You WWant to ant to

See in the See in the

World”World”

Ghandi…..

Page 9: Succeeding as an Ethnic or Minority Tester

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Diversity and TestingDiversity and Testing

The impact of diversity on testing

• Diverse and new approaches in testing

• Avoids management’s “Echo Chamber” syndrome

• Increases creativity and problem solving

• Increases the value of the test team

• Creates a satisfied diverse customer base

• Enhances communication skills

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”

Nelson Mandela …….

Page 10: Succeeding as an Ethnic or Minority Tester

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WonhoWonho--Chung, WhoChung, Who??

Politician? Model?

ComedianAn Arab From Jordan!

The “Hippie”

Yes, you can take my picture Now, go away!

Page 11: Succeeding as an Ethnic or Minority Tester

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• Affect not only the organizations’ people and operations internally but

also their customers, suppliers, and other external stakeholders

• Globalization, and the changing faces—in terms of language, culture, and

religion—of both customers and workers will represent an even more

diverse mix

• People living longer and retiring later, resulted in distinct

generations working side by side—each with its own mind-set, work

habits, technology attitudes, and customs

Sahar Andrade – saharconsulting’s Blog…….

Assuming that every member of a

particular gender, race, or ethnicity

does things in the same way or

assuming that a certain group doesn't

possess particular skills or can't do

certain jobs. Assuming such things are

bad enough, practicing them is

against the law.

Page 12: Succeeding as an Ethnic or Minority Tester

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……………… Oh, yes! …………………

A reminder from Mr. & Mrs. Camel