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We accept the challenge! www.andritz.com Success story – Express service on RGP 76 CD-A refiner

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Page 1: Success story Laakirchen story Laakirchen Author ANDRITZ Keywords RGP refiner service, success story, feed equipment Created Date 8/19/2015 2:31:15 PM

We accept the challenge!www.andritz.com

Success story – Express serviceon RGP 76 CD-A refiner

Page 2: Success story Laakirchen story Laakirchen Author ANDRITZ Keywords RGP refiner service, success story, feed equipment Created Date 8/19/2015 2:31:15 PM

Urgent support neededThe Laakirchen Papier AG mill is part of the

international Heinzel Group that ranks among

the largest producers of market pulp in Central

and Eastern Europe.

In late September 2014 a call from Laakirchen

Papier AG arrived on Friday afternoon at the

ANDRITZ service team.

They had experienced a hard plate clash in

one of their RGP 76 CD-A refi ners and needed

to get the refi ner back in production urgently

in order to fulfi ll their customer orders, but

the original equipment manufacturer had

told them that no one would be available to

service the machine for at least four weeks.

Their question: could anyone at ANDRITZ

help them to restore production as soon as

possible?

The challengeHard plate clash in one RGP 76 CD-A refi ner

▲RGP 76 CD-A segmentholder

▲ANDRITZ refi ning - service team

Page 3: Success story Laakirchen story Laakirchen Author ANDRITZ Keywords RGP refiner service, success story, feed equipment Created Date 8/19/2015 2:31:15 PM

Action stationsThe entire service team at ANDRITZ immedi-

ately jumped into action. After clarifying the

situation over the phone, ANDRITZ checked

on the availability of the necessary super-

visors and specialists. A check on items

in stock showed that suitable parts would

be available in case of any bearing failure

or leakage.

Just one hour after receiving the phone call,

ANDRITZ was able to confirm the arrival of

a mechanical specialist and an automation

specialist for the following Monday morning.

So that they could start diagnostic work first

thing on the Monday, an express delivery of

vibration measuring devices was organized.

While Laakirchen Papier AG weren’t expect-

ing an intervention over the weekend, they

were very happy to learn that their issue

would be addressed so quickly.

DiagnosticsThe specialists arrived on site early on the

Monday morning and got to work immedi-

The ANDRITZ solutionExpress service for RGP 76 CD-A refiner

ately, carrying out a visual inspection and

error diagnostics to determine the source

of the problem. Tests showed broken and

extremely worn segments in the conical

zone of the refiner.

Together with the customer, it was decided

to replace the segment holders with the

spare holders and check all the alignments

of the bearing unit, segment holder setting

devices, and the motor. Furthermore, the

refiner and auxiliaries would undergo an

inspection and general service. Segment

holders with broken segments were sent

to the ANDRITZ workshop for inspection

and repair.

The resultThe following day, and in collaboration with

the customer, servicing of the refiner was

started as agreed. By the Thursday, the refiner

was ready for an idle run to check whether

all the issues had been resolved, and the

next day the refiner was back in production.

“We were surprised by ANDRITZ’s service capabi-lities with RGP equipment and very pleased with the prompt assistance.“

Robert OstermannMechanical engineer for pulp mill / TR, Laakirchen Papier AG

▲Laakirchen Papier AG

The achievement: a happy and relieved cus-

tomer and a proud ANDRITZ service team.

With the goal of maintaining high availability

while keeping life-cycle costs to a minimum,

ANDRITZ provides technical support, on-site

services, spare parts, wear components,

and specialized diagnostic tools for all its

production systems as well as for servicing

of third-party systems. These capabilities are

found within a single organization to ensure

minimal interfaces and maximum productivity.

For more information about ANDRITZ’s

services and to talk to a service partner,

please visit www.andritz.com for details.

Page 4: Success story Laakirchen story Laakirchen Author ANDRITZ Keywords RGP refiner service, success story, feed equipment Created Date 8/19/2015 2:31:15 PM

All data, information, statements, photographs and graphic illustrations made in this leaflet are without any obligation and raise no liabilities or form part of any sales contracts of ANDRITZ AG or any affiliates for equipment and/or systems referred to herein. © ANDRITZ AG 2015. All rights reserved. No part of this copyrighted work may be reproduced, modified or distributed in any form or by any means, or stored in any database or retrieval system, without the prior written permission of ANDRITZ AG or its affiliates. Any such unauthorized use for any purpose is a violation of the relevant copyright laws. ANDRITZ AG, Stattegger Strasse 18, 8045 Graz, Austria PKP_HC_success_story_laakirchen_EN_07_2015

ANDRITZ AGStattegger Strasse 188045 Graz, ÖsterreichTel.: +43 (316) 6902 0

[email protected]. andritz.com

ContactANDRITZ refining – service team

ANDRITZ AGVienna, AustriaTel.: +43 (0) 50805 56340

ANDRITZ Kraft and Paper Mill Services are globally organized and work with customers to maximize the availability of their production lines and lift the overall production efficiency of their mills. ANDRITZ provides

solutions, technical and process support, and on-site services for all the major production systems in sawmills, pulp and paper mills, and power islands. Global operation is sup-ported with own facilities in Finland, Sweden,

Austria, Germany, the UK, Russia, France, Portugal, Spain, the US, Canada, Brazil, Chile, Uruguay, New Zealand, and South Africa.