success strategies of 50 fastest growing internet retailers

147
Slides From Yesterday’s + Today’s Presentations Slideshare.com/RolandFrasier For 24 Hours #tca2016 LinkedIn.com/in/RolandFrasier

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This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Slides From Yesterdayrsquos + Todayrsquos Presentations SlidesharecomRolandFrasier

For 24 Hourstca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

tca2016 your_twitter_handle

Source InternetRetailercom

tca2016 your_twitter_handle

Source InternetRetailercom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

tca2016 LinkedIncominRolandFrasier

MEDIA PROPERTY CONTENT

SOCIAL

EMAIL

TRAFFIC

ORGANIC SEARCH

RENTED LISTS

PAID MEDIA

NATIVE COMMERCE

ON-SITE RETARGETING

3rd PARTY ADS

CONTESTS

ON-SITE PROMOS

RETARGETING

RETARGETING

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MEMBERSHIP SITE

SOCIAL

EMAIL

MARKETPLACESTARGETED ADS

TRAFFIC

SEGMENTEDPROMOS

LANDING PAGES

PRODUCT GRID

ORGANIC SEARCH

RENTED LISTS

PAID MEDIAtca2016 LinkedIncominRolandFrasier

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

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2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

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3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

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A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

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Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

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Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

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Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

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Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

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Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

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User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

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Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

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Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

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Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
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  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

tca2016 your_twitter_handle

Source InternetRetailercom

tca2016 your_twitter_handle

Source InternetRetailercom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

tca2016 LinkedIncominRolandFrasier

MEDIA PROPERTY CONTENT

SOCIAL

EMAIL

TRAFFIC

ORGANIC SEARCH

RENTED LISTS

PAID MEDIA

NATIVE COMMERCE

ON-SITE RETARGETING

3rd PARTY ADS

CONTESTS

ON-SITE PROMOS

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

MEMBERSHIP SITE

SOCIAL

EMAIL

MARKETPLACESTARGETED ADS

TRAFFIC

SEGMENTEDPROMOS

LANDING PAGES

PRODUCT GRID

ORGANIC SEARCH

RENTED LISTS

PAID MEDIAtca2016 LinkedIncominRolandFrasier

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

Source InternetRetailercom

tca2016 your_twitter_handle

Source InternetRetailercom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

tca2016 LinkedIncominRolandFrasier

MEDIA PROPERTY CONTENT

SOCIAL

EMAIL

TRAFFIC

ORGANIC SEARCH

RENTED LISTS

PAID MEDIA

NATIVE COMMERCE

ON-SITE RETARGETING

3rd PARTY ADS

CONTESTS

ON-SITE PROMOS

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

MEMBERSHIP SITE

SOCIAL

EMAIL

MARKETPLACESTARGETED ADS

TRAFFIC

SEGMENTEDPROMOS

LANDING PAGES

PRODUCT GRID

ORGANIC SEARCH

RENTED LISTS

PAID MEDIAtca2016 LinkedIncominRolandFrasier

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

Source InternetRetailercom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

tca2016 LinkedIncominRolandFrasier

MEDIA PROPERTY CONTENT

SOCIAL

EMAIL

TRAFFIC

ORGANIC SEARCH

RENTED LISTS

PAID MEDIA

NATIVE COMMERCE

ON-SITE RETARGETING

3rd PARTY ADS

CONTESTS

ON-SITE PROMOS

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

MEMBERSHIP SITE

SOCIAL

EMAIL

MARKETPLACESTARGETED ADS

TRAFFIC

SEGMENTEDPROMOS

LANDING PAGES

PRODUCT GRID

ORGANIC SEARCH

RENTED LISTS

PAID MEDIAtca2016 LinkedIncominRolandFrasier

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

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Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

tca2016 LinkedIncominRolandFrasier

MEDIA PROPERTY CONTENT

SOCIAL

EMAIL

TRAFFIC

ORGANIC SEARCH

RENTED LISTS

PAID MEDIA

NATIVE COMMERCE

ON-SITE RETARGETING

3rd PARTY ADS

CONTESTS

ON-SITE PROMOS

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

MEMBERSHIP SITE

SOCIAL

EMAIL

MARKETPLACESTARGETED ADS

TRAFFIC

SEGMENTEDPROMOS

LANDING PAGES

PRODUCT GRID

ORGANIC SEARCH

RENTED LISTS

PAID MEDIAtca2016 LinkedIncominRolandFrasier

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

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Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

MEMBERSHIP SITE

SOCIAL

EMAIL

MARKETPLACESTARGETED ADS

TRAFFIC

SEGMENTEDPROMOS

LANDING PAGES

PRODUCT GRID

ORGANIC SEARCH

RENTED LISTS

PAID MEDIAtca2016 LinkedIncominRolandFrasier

RETARGETING

RETARGETING

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc1 The Product Grid

tca2016 LinkedIncominRolandFrasier

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 RolandFrasier

Product | Test 1 | Test 2 | Winner

Lead Gen Device$2 Cost$10 Value

Contest Product $500Want But Wonrsquot Buy

Membership Site Assoc Buyerrsquos Club

Core Products + Profit Maximizers

Contest 1Cost $____ CR __

Contest 2Cost $____ CR __

Launch ContestCost $____ CR __

Tripwire 1Cost $____ CR __

Tripwire 2Cost $____ CR __

Launch TripwireCost $____ CR __

Continuity 1Cost $____ CR __

Continuity 2Cost $____ CR __

Launch ContinuityCost $____ CR __

Product Set 1Cost $____ CR __

Product Set 2Cost $____ CR __

Launch Product SetCost $____ CR __

The Product Grid

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

2 Expand Your Product Line To At Least 3 Products

tca2016 LinkedIncominRolandFrasier

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Repeat Customers Generate 41 Of Average Total Revenue

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

But 80 Of Marketing Budget Is Spent Acquiring ldquoShoppersrdquo

Return Purchaser LTV Is Dramatically Higher

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Differences Between Shoppers Returning + Repeat Purchasers

Source Adobe ldquoThe ROI From Marketing To Existing Online Customersrdquo

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

So Sell New Products To Your Existing Customers

tca2016 RolandFrasier

bull Existing customers want to buy more from you

bull Have at least 3 to 5 products to sell them

bull Leverage ldquobought this not thatrdquo retargeting

bull Increase customer reactivation budget to reflect higher

value of return customers and repeat customers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

3 8020 Product Line

tca2016 LinkedIncominRolandFrasier

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Apply Pareto Principal To Your Product Line (270 Products)

tca2016 LinkedIncominRolandFrasier Source Todd Staples

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 RolandFrasier

Native Commerce amp Digital Marketer

Growth Strategies Of The Fastest Growing Internet Retailers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

A Better Model

tca2016 RolandFrasier

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Re-Inventing Models + Marketsbull BlueAproncom Eliminate inconvenience of grocery shopping Cut out middle-men

Subscription meal kits

bull Honestcom Eliminate inconvenience of shopping for hard to find natural baby products Subscription diapers + related products

bull Harryscom DollarShaveClubcom Eliminate inconvenience + expense of drugstore razor shopping Subscription razors + related products

bull PrimaryKidscom Eliminate inconvenience of shopping for kids clothing Ignore fashion trends Focus on evergreen styles Save costs of designers and inventory

tca2016 RolandFrasier

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Is Your Business Model

bull What thing that has ldquoalways been done that wayrdquo could be done differently and better Eg BlueApron pre-measured ingredients WarbyParker glasses LeesaCasper mattresses

bull Can you cut out the middlemen or change the model to save cost and provide better value and prices to your customers Jetcom adopting the Ryan Air model

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Big Mission

tca2016 RolandFrasier

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Big Mission Statementsbull Honestcom Create a non-toxic world that benefits the

next generation

bull NatureBoxcom Be the ldquoNetflix of foodrdquo

bull DollarShaveClub Help guys live a smarter more successful life through grooming

bull WarbyParkercom Offer designer eyewear at a revolutionary price while leading the way for socially conscious business

tca2016 RolandFrasier

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Is Your Bigger Mission

bull What big problem you are solving through your business

bull Who will be impacted by what you are doing

bull When will you accomplish this

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Conversational Commerce + Attack Of The Chat Bots

tca2016 RolandFrasier

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

The Preeminence of Messaging

Source activatecomWJSD Tech + Media Outlook 2016

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Apps built on top of messengers allow users to consume content play games and conduct transactions

Source activatecomWJSD Tech + Media Outlook 2016

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Order Uber Through Messenger

tca2016 RolandFrasier

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Shop For Handbags Through Messaging App

tca2016 RolandFrasier

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

3rd Party Integrations With Google amp Amazon Dot + Alexa

tca2016 RolandFrasier

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Shop For Cosmetics With Snapchat Shoppable Stories

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be Different From Amazon

tca2016 RolandFrasier

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Provide Experiences (And Products) That Amazon Does Not

bull Personal Touch Like StitchFixcom

bull Physical Connection Like NeimanMarcuscom

bull Engaging Social Media Like DollarShaveClubcom

bull Unique Product Selection Like Caspercom + Leesacom

bull Interactive Mobile App Experience Like eSaloncomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Start In A Narrow Niche Then Move To A Broader Market

tca2016 RolandFrasier

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Master One Niche Then Expand Into Related Niches

bull DollarShaveClubcom Razors gt Own The Bathroom Cabinet

bull Honestcom Baby Products gt Cleaning + Personal Care

bull BirchBoxcom Womenrsquos Products gt Menrsquos Products

bull NatureBoxcom Personal Snacks gt Breakfast + Wine Boxes

bull Amazoncom Books gt Conquer The Worldtca2016 RolandFrasier

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

An Example Of How We Do This With Our Companies

Survivalists3 Million

tca2016 RolandFrasier

gt Campers40 Million

gt Outdoor Enthusiasts141 Million

Phase 1 Phase 2 Phase 3

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Fight Margin Compression With Higher House Product Mix

tca2016 RolandFrasier

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Create Source amp Sell Your Own Branded Productsbull BlueAproncom Grower Contracts gt Retail Web

bull Honestcom Manufacturing To Retail WebRetail

bull WarbyParkercom Manufacturing To Retail WebRetail

bull NatureBoxcom Manufacturing To Retail Web

bull DollarShaveClubcom Manufacturing To Retail Webtca2016 RolandFrasier

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Selling Your Own Products Improves Margin Measurably

bull Our average margin on drop-shipped + branded products is 20 - 30

bull Our average margin on products we manufacture is between 50 - 70

bull VI allows data-driven product development + short dev time

tca2016 RolandFrasier

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

How can you use this in your business

bull Own or get exclusives on your raw materials like BlueAproncom

bull Source manufacturing of your products vs drop-shipping like Honestcom + WarbyParkercom

bull Own your own media (site) as well as using marketplaces like Amazoncom

bull Create + own your own brand like Shinolacom + NatureBoxcomtca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Augmented Reality

tca2016 RolandFrasier

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Wayfairrsquos Fair View App

tca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 RolandFrasier

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Personalization

tca2016 RolandFrasier

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Use Personalized Email To Improve Conversions

Choxicom personalizes emails based on page visit click data and aggregated data

Click to view a pair of Ugg boots online but donrsquot buy Then get an email with a link to shopping cart

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Use Personalized Email To Improve Conversions Like Honestcom

bull Emails are personalized based on page visit click data and aggregated data

bull 3x higher conversion rate on 6 email welcome sequence

bull We used BuiltWithcom to figure out that the tool that Honestcom is using for this ishellip

tca2016 RolandFrasier

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

Tool RetentionSciencecom

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Use Dynamic Websites To Improve Engagement Like Zulilycombull Displays millions of different versions of its website

any given time

bull Learns what yoursquore interested in and dynamically tunes itself to you (mom sees kidrsquos clothes chef sees kitchen gadgets)

bull Data analytics + shopping pattern analysis maximize relevance engagement sales and repeat purchasing

tca2016 RolandFrasier

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

ConversantMediacom Creates A Different Site For Each User Based On Data

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Personalized Experience Can You Deliver

bull Survey your market to learn more about them and deliver personalized experiences based on their answers

bull Allow customers to create their own customized version of your product

bull Use on-site behavior buying history or aggregated data to serve the most relevant offers content and experience to your customers

tca2016 RolandFrasier

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Personalized Service Via App

bull BlueAproncom Choose plan food preference delivery day

bull StitchFixcom Personalized stylist for women on the go Mobile app lets users upload pics in clothes they like and personal stylists base selections off those pics

tca2016 RolandFrasier

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Personalized Web Experience

bull Personalized experience through interactive survey on site

bull eSaloncom Custom hair color blended based on user input

Personal stylist + photo upload to assist in color selection

bull Sephoracom Virtual Artist app Try on lipstick instantly

bull AlexAndAnicom Chain station builder Custom jewelrytca2016 RolandFrasier

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Personalized Experience Can You Deliver

Leverage your welcome survey and give the customer the sense that offering their information is key to a better customer experience

tca2016 RolandFrasier

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Pop-up Stores

tca2016 RolandFrasier

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

TheStoreFrontcom

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Competitive Intelligence

tca2016 RolandFrasier

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Traffic Channels Do Your Competitors Use

bull Run a Comparative Analysis With Your Top 4 Competitors

bull Find Out What Channels They Are Getting Traffic From That You

Are Not

bull Then Go Get Those Channels

tca2016 RolandFrasier

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 RolandFrasier

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Run A Social Analysis On SimilarWeb Identify Network Strengths Weaknesses + Untapped Opportunities

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

User Generated Content + Social Commerce

tca2016 RolandFrasier

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

Source InternetRetailercom

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Social Commerce + UGC = Higher Conversions

bull Shoppers who interact with a UGC photo are 2x more

likely to purchase

bull UGC photos increase engagement + amplify your brand

bull UGC photos raise on-site conversion by 12

Source Pixleecom

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Fastest Growing E-Retailers Drive Traffic With Social

bull Zulilycom 7 Of Total Traffic From Facebook

bull WarbyParkercom 9 Of Total Trafic From Facebook

bull Choxicom 10 Of Total Traffic From Facebook

bull NatureBox 21 Of Total Traffic From Facebook

tca2016 RolandFrasier

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source InternetRetailercom

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Remove Friction + Encourage Social Engagementhellip

bull BlueAproncom app encourages customers to post their creations on Facebook Instagram + Twitter

bull Julepcom MavenUnboxing hashtag drove 20 million social users over Christmas Contests + Giveaways drive 900k social followers

bull CharlotteRussecom Uses CharlotteLook hashtag + Curalate + Pixlee

bull WarbyParkercom WarbyHomeTryOn hashtag increased shares 40 Warby comments on those posts increased conversions by 50

tca2016 RolandFrasier

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

CharlotteRussecom drives social commerce with Curalate

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

CharlotteRussecom drives social commerce with Curalate

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

tca2016 your_twitter_handle

AlexAndAnicom Generated 585000 Instagram Shares Using Olapic

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Add Social Commerce To Your Marketing Mix

bull Instagram Add a link from your brandrsquos bio to a shoppable

gallery of your brandrsquos Instagram pictures Use ldquoShop Nowrdquo ads

bull Facebook Create a social storefront page tab to allow users to

access a shoppable gallery of your photos + status updates URLs

bull Twitter Drop in a URL that leads users to your product pages

bull Pinterest Use Buyable Pins and Promoted Video Pins

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Search

tca2016 RolandFrasier

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

The 25 Fastest Growing Retailers Spend 4x More On Paid Search

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

How Do Small Retailers Compete With Top IRrsquos Spend

bull Long-tail research + content amp paid ads SEONickcom

bull Go where they are not (pop-ups print ads trade shows)

bull Create the unique compelling content they are not

bull Focus on your story and sell products they are not

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Recurring Revenue

tca2016 RolandFrasier

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Fastest Growing Companies With Subscription Revenue

bull BlueAproncom FoodRecipe Bundles

bull DollarShaveClubcom Razors + Other Bathroom Products

bull eSaloncom Hair coloring products

bull Honestcom Diapers + Other Bundles

bull NatureBoxcom Snack Boxes Breakfast Wine (coming soon)

bull NakedWinescom Wine boxestca2016 RolandFrasier

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Subscription Revenue

bull Predictable cash flow

bull Predictable inventory needs

bull Higher valuation multiples

bull Biggest Challenge = Churn

Use Welcome Consumption + Win-back Campaigns

tca2016 RolandFrasier

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Is Your Recurring Revenue Plan

bull Do you have a recurring revenue component to your business model

bull What can you do to incorporate recurring revenue and encourage retention to reduce voluntary churn

bull What can you do to reduce churn

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Be On-Trend

tca2016 RolandFrasier

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Are You Riding Current Trends

bull Honestcom Natural products

bull Etailzcom Eco-Responsible products

bull NatureBoxcom Healthy living + snacking

bull BlueApron CookingChef TV Shows + Monthly Boxes

bull Trendwatchingcom Track trendstca2016 RolandFrasier

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source Trendwatchingcom

2016Trends

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source Trendwatchingcom

2016Trends

Status

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source Trendwatchingcom

2016Trends

Youniverse

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Is Your Business Model ldquoOn Trendrdquo

bull What are the major trends are taking place in your current market

bull What major trends apply to your target audience

bull Does your current business model and product lineup match up to one or more of these trends

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Customer Feedback

tca2016 RolandFrasier

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Continually Iterating Data-Driven Products

bull DollarShaveClubcom Shave Butter buyers were best bet to send free samples 100 ROI on these people

bull Grazecom Snack box product learns from your reviews and adjusts snack mix to avoid the types of tastes you donrsquot like

bull SurvivalLifecom Knives sell better than most productstca2016 RolandFrasier

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source RetentionSciencecom

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Honestcom Provide Value + Get Valuable Feedback

bull Challenge Babies are always growing requiring manual account updates for accurate size on diaper + baby bundles

bull Solution Honest Baby App ndash tracks babyrsquos size weight + change frequency Parents can update subscriptions track orders and earn referral credits through the app

bull Provides Valuable Info To Parent baby milestones Dr visits sleep and feeding habits Providing valuable info to Honestcom amp parents

tca2016 RolandFrasier

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

How Is Your Customer Feedback Loopbull Let customers update account info post reviews leave

opinions

bull Offer live chat telephone support and a help-desk

bull Monitoring customer feedback on the web

bull Building customer preferencetaste profiles to personalize the app + web experience

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Mobile First

tca2016 RolandFrasier

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Mobile Traffic + Sales Continue Growing

tca2016 RolandFrasier

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Reduce Mobile Buying Friction

bull Etsycom 58 of traffic from mobile + 41 of sales

bull Grouponcom 50 of sales are mobile 70 of all mobile sales are via app

tca2016 RolandFrasier

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Deep Linking Biometrics + 1-Click Sales

bull JackThreadscom Deep links to product pages in mobile app from emails and from mobile search queries

bull Amazoncom 1-Touch App Sales Via iOS Touch ID Fingerprint

bull BlueAproncom Target Cartwheel App + Grouponcom All offer 1-Click sales through Apple Pay

tca2016 RolandFrasier

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Amazon Payments

Dramatically increase mobile conversions by adding Login amp Pay With Amazon to your products

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Amazon Deep Links

Dramatically increase mobile conversions deep linking to your product in Amazonrsquos Mobile App 30 Million MAUs

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Amazon Deep Links

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Are You Maximizing Mobile Traffic Opportunities

bull All your site and product pages responsive or designed for mobile

bull Do you have a mobile app or chat bot

bull Are you using app-indexing + providing deep links to the products offered in marketing emails and from search

bull Do you offer 1-Click payments through Amazon Apple Pay etc

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Bundling

tca2016 RolandFrasier

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source InternetRetailercom

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source InternetRetailercom

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source InternetRetailercom

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

The Benefits Of Bundlinghellip

bull Personalized customer experience (choose your adventure)

bull Avoid decision fatigue and increase conversion rates

bull Valuable customer data + feedback for future product dev

bull Increase immediate average order value and Lifetime Customer Value by increasing order size + price

tca2016 RolandFrasier

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What product andor service bundles can you create

bull Products that go together like DollarShaveClubcom does with razors and shave butters and gels

bull Products that complement one another like Honestcom does with diapers and baby wipes

bull Increasing quantity + selection like NatureBoxcom does

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Strong Referral Program

tca2016 RolandFrasier

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

BirchBoxcom Holiday Promo Copy 2x Referrals + 2x Referral Saleshellip

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source RetentionSciencecom

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

DollarShaveClubcom On Brand Message 2x Sales

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source RetentionSciencecom

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source RetentionSciencecom

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Referral Programs

bull Drive 5 - 30 of total acquisition

bull Average CPA is $3

bull Display + PPC CPA averages $40

bull Retargeting CPA averages $10

Source FriendBuycom

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Unified Commerce Vs Omni-Channel

tca2016 RolandFrasier

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source Boston Retail Partners

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Free Shipping Speedy Delivery

tca2016 RolandFrasier

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Shipping To Compete

bull Targetcom Free shipping for $50 minimum order $25 outperformed significantly so minimum lowered to $25

bull BlueAproncom + StitchFixcom Free shipping

bull Choxicom Partnered with ShipStationcom ShipWorkscom + SkuVaultcom to offer best shipping options

tca2016 RolandFrasier

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Source Trendwatchingcom

Amazon Dash Echo Prime Now + Lockers

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

O2O

tca2016 RolandFrasier

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

O2O Online To Offline Meets Offline To Online

bull NeimanMarcuscom Site features encourage users to connect with in-store associates Facetime style sessions

bull Nordstromcom Buy onlinepick-up in-store

bull Amazon to launch 100 pop-up stores

bull WarbyParkercom Pop-up Stores Yurts School Bus Stores Retail

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Charitable Commerce

tca2016 RolandFrasier

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Charitable Commerce Mixing Charity + Sales

bull Honestcom Supports GirlsWhoCodecom and others

bull AlexAndAni Dedicated jewelry with sales proceeds to fight AIDS

bull DollarShaveClubcom Colon Cancer Alliance

bull Tomscom Pair of shoes to a child in need for each pair sold

tca2016 RolandFrasier

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Whatrsquos The ROI On Charitable Commerce

Millward-Brown study on market performance of brands

oriented around a noble purpose or ideal showed brands with

lofty purposes outperformed the SampP 500 earning 400 more

profits than those without those higher purposes

tca2016 RolandFrasier

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

Warby Parker Buy A Pair Give A Pair

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

What Good Can Do Through Your Business

bull Donate one of whatever you sell for every sale you make

bull Donate a portion of the proceeds from whatever you sell

bull Find a charity that aligns naturally with your business that

your company can support

tca2016 RolandFrasier

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
  • Slide Number 9
  • Slide Number 10
  • Slide Number 11
  • Slide Number 12
  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
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  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147

This is a sample of bold text on a full color slide This is good for quotes stats dividers etc

Thank you

tca2016 RolandFrasier

  • Slide Number 1
  • Slide Number 2
  • Slide Number 3
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Slide Number 7
  • Slide Number 8
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  • Slide Number 13
  • Slide Number 14
  • So Sell New Products To Your Existing Customers
  • Slide Number 16
  • Slide Number 17
  • Slide Number 18
  • Slide Number 19
  • Re-Inventing Models + Markets
  • What Is Your Business Model
  • Slide Number 22
  • Big Mission Statements
  • What Is Your Bigger Mission
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Order Uber Through Messenger
  • Shop For Handbags Through Messaging App
  • 3rd Party Integrations With Google amp Amazon Dot + Alexa
  • Shop For Cosmetics With Snapchat Shoppable Stories
  • Slide Number 34
  • Provide Experiences (And Products) That Amazon Does Not
  • Slide Number 36
  • Master One Niche Then Expand Into Related Niches
  • An Example Of How We Do This With Our Companies
  • Slide Number 39
  • Create Source amp Sell Your Own Branded Products
  • Selling Your Own Products Improves Margin Measurably
  • How can you use this in your business
  • Slide Number 43
  • Wayfairrsquos Fair View App
  • Slide Number 45
  • Slide Number 46
  • Slide Number 47
  • Slide Number 48
  • Use Personalized Email To Improve Conversions
  • Use Personalized Email To Improve Conversions Like Honestcom
  • Slide Number 51
  • Use Dynamic Websites To Improve Engagement Like Zulilycom
  • Slide Number 53
  • What Personalized Experience Can You Deliver
  • Personalized Service Via App
  • Slide Number 56
  • Slide Number 57
  • Slide Number 58
  • Personalized Web Experience
  • Slide Number 60
  • Slide Number 61
  • Slide Number 62
  • Slide Number 63
  • Slide Number 64
  • What Personalized Experience Can You Deliver
  • Pop-up Stores
  • TheStoreFrontcom
  • Slide Number 68
  • What Traffic Channels Do Your Competitors Use
  • Slide Number 70
  • Slide Number 71
  • Slide Number 72
  • Slide Number 73
  • Social Commerce + UGC = Higher Conversions
  • Fastest Growing E-Retailers Drive Traffic With Social
  • Slide Number 76
  • Remove Friction + Encourage Social Engagementhellip
  • Slide Number 78
  • Slide Number 79
  • Slide Number 80
  • Slide Number 81
  • Slide Number 82
  • Slide Number 83
  • Slide Number 84
  • Slide Number 85
  • Slide Number 86
  • Slide Number 87
  • Add Social Commerce To Your Marketing Mix
  • Slide Number 89
  • The 25 Fastest Growing Retailers Spend 4x More On Paid Search
  • How Do Small Retailers Compete With Top IRrsquos Spend
  • Slide Number 92
  • Slide Number 93
  • Fastest Growing Companies With Subscription Revenue
  • Subscription Revenue
  • Slide Number 96
  • Slide Number 97
  • Slide Number 98
  • What Is Your Recurring Revenue Plan
  • Slide Number 100
  • Are You Riding Current Trends
  • Slide Number 102
  • Slide Number 103
  • Slide Number 104
  • Is Your Business Model ldquoOn Trendrdquo
  • Slide Number 106
  • Continually Iterating Data-Driven Products
  • Slide Number 108
  • Honestcom Provide Value + Get Valuable Feedback
  • Slide Number 110
  • How Is Your Customer Feedback Loop
  • Slide Number 112
  • Mobile Traffic + Sales Continue Growing
  • Reduce Mobile Buying Friction
  • Deep Linking Biometrics + 1-Click Sales
  • Slide Number 116
  • Slide Number 117
  • Slide Number 118
  • Are You Maximizing Mobile Traffic Opportunities
  • Slide Number 120
  • Slide Number 121
  • Slide Number 122
  • Slide Number 123
  • Slide Number 124
  • The Benefits Of Bundlinghellip
  • What product andor service bundles can you create
  • Slide Number 127
  • Slide Number 128
  • Slide Number 129
  • Slide Number 130
  • Slide Number 131
  • Slide Number 132
  • Referral Programs
  • Slide Number 134
  • Slide Number 135
  • Slide Number 136
  • Slide Number 137
  • Shipping To Compete
  • Slide Number 139
  • Slide Number 140
  • O2O Online To Offline Meets Offline To Online
  • Slide Number 142
  • Charitable Commerce Mixing Charity + Sales
  • Whatrsquos The ROI On Charitable Commerce
  • Slide Number 145
  • What Good Can Do Through Your Business
  • Slide Number 147