successful group move management - cartusmoves.com - home · • relocation program / policy...
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Cartus eLearning
Successful Group Move Management
Upcoming eLearning series
Year-End Planning
Wednesday, September 16th
HostSue Latina-Cohen
VP Global Performance Solutions and Consulting, Cartus
PresentersLina Paskevicius & Sarah DeHayes
Managers, Cartus Consulting
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Agenda
• What Constitutes a Group Move?
• What Makes a Group Move Different?
• Group Move Transition Timeline
• Common Challenges
• Key Attributes of a Successful Group Move
• Action Plan
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What Constitutes a Group Move?
Typically when a Company is faced with a:
• Merger and/or acquisition
• Facility closure or expansion
• Workforce consolidation
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What Makes a Group Move Different?
For the employee:• Involves a “move or quit” decision
• Seldom involves a promotion
• Many employees will not have previous relocation experience
• Involves entire family
For the employer:• Often a one-time event
• Existing relocation policies are seldom adequate for issues encountered in a Group Move situation
• Labor laws and regulatory bodies
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• Announcement planning / communications
• Employee needs assessment survey
• Group Move policy guidelines and briefings
• Cultural awareness and self-assessment
• Destination area orientations / familiarization visits
• Education workshops
• Initiation of relocation services
• Policy counselling• Relocation expense
management / reporting• Marketing / home sale
assistance• Home finding assistance• Household goods move• Spouse career assistance
EmployeeRelocation
EmployeeDecision
MoveDecision
MoveAnnouncement
• Rationale for transition• Retention / attrition
goals• Initial cost estimates• Immigration planning• Relocation program /
policy development• Communications strategy• Manager briefings• Destination information
support tools (e.g., Virtual Resource Center)
0-60 Days 60-120 Days 120-150 Days
Typical Group Move Timeline
Pre-Decision: Employee Support
ServicesEmployee RelocationStrategic Planning and
Programme Design
Strategic Planning and
Program Design
Pre-Decision: Employee SupportServices
Employee Relocation
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Typical Transitional Challenges
• Defined goals
• Retention
• Employee productivity
• Cost control and budgeting
• Internal experience
• Middle managers
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Planning the Announcement
Key components of the message:
• Goals of the move
• How the location was chosen
• Role the impacted employees will play
• Support plan to help employees make decision
• Timeline
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Assumptions to Avoid
Business as Usual
• Short distance/address change
• Few are impacted
• Current relocation policy
• Already familiar with the area
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Potential Minefields
Lack of Planning
• Attitude• No budget• Haste• No transition plan
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Potential Minefields
Lack of Communication
• Few details• Assumptions of employees’ needs• Leaks• Gossip• Lack of company vision
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Case Study #1
Situation: Consolidation of two HQ due to corporate merger
Job roles impacted: All job roles and levels impacted; relocation and severance offered; 300 employees asked to move
Challenge: Indecision on the part of the Company; higher cost of living in new location; flat to declining market in old location; employee distrust of Company
Approach:• Project and budget planning
• Policy development/briefings• High-level management briefing• Pre-decision area tours/destination area orientations • On-site resource center
Result: Measured success by ensuring adequate support program and tools provided to employees in pre-decision phase; retention rate 25%
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Potential Minefields
Ineffective Policies and Procedures
• Understanding employees’ needs• Timing of release of relocation policy• Lack of information relative to new location• Cost of living challenges
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Cross-Border Considerations
Key aspects may include:
• Types of relocation
• Compensation package structure
• Pension and benefits
• Immigration planning
• Tax and legal requirements
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Case Study #2 Situation: Relocation of plant operations into corporatelocation (Latin America to Northern US)
Job roles impacted: R&D, ancillary functions and quality control; over 150 employees impacted
Challenge: Cultural and language barriers; higher cost of living in new location; distrust of Company due to start-up of manufacturing site in Latin America 18 months prior.
Approach:• Onsite at time of announcement to provide preliminary
destination overview• Cultural and language training• Project and budget planning• Employee needs assessment• Policy development/policy briefings• Destination area orientations pre-decision area tours (with
Spanish-speaking agents)• Educational sessions conducted in Spanish
Result: More than 35% accepted the move
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Key Attributes of a Successful Group Move
• Extensive advance planning
• Flexibility
• Communications
• Coordinated multi-functional team approach
• Timing
• Supportive policies
• Regular reviews, evaluations and adjustments
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Case Study #3
Situation: Firm decides to relocate operations functions out of New York and London after 9/11
Job roles impacted: Back Office Ops and IT functions; 419 jobs affected; 80 key employees asked to relocate; volunteers also eligible to relocate
Challenges: Security considerations, cross-border move, cultural barriers, critical business implications.
Approach:• Group Move intranet site design• FAQs• Resource center• Manager briefings• Group policy/program sessions• Destination area briefings• Culturally appropriate communications materials
Result: Over 80% acceptance rate
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How to Measure Success
• External expertise• Budget• Location• Attrition• Key talent retention• Long-Term ROI
Invest to meet your Strategic Goals
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Group Move Action Plan
Key Steps• Identify/Assemble cross-functional team• Develop Strategic Plan
Announcement/CommunicationsBudgetPolicy
• Pre-Decision Activities (Needs Assessment, Policy Briefing, Destination Orientation, Pre-Decision Trips)
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Cartus eLearning
andandUpcoming eLearning series
Year-End Planning
Wednesday, September 16th
For more information on Cartus Consulting’sGroup Move Management, please contact
To view this eLearning again or to share it with a colleague, please visit
www.cartusmoves.com\eLearningwebinars
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