Why a Business Process Approach?

Successful SAP Projects

5 November 2015

2

Introductions

§  Hello world, this is me J

3

How do you feel about SAP implementations/upgrades?

4

To implement or upgrade SAP is a process

5

Business Process

Design

Build Test

Train

Design

Build Test

Train

Dramatisation Dramatisation

Why a process centric approach?

6

Agenda

§  Preparation §  Blueprinting §  Realisation §  Final preparation §  Go live support §  Run (business as usual)

Project Preparation

Business Blueprint Realization Final

Preparation Go Live Support Run

7

What do we expect at the end of the preparation phase?

Project Preparation

Business Blueprint Realization Final

Preparation Go Live Support Run

8

Things we do in preparing for a SAP implementation

§  Develop Process Architecture for entire organisation (high level) §  Define process improvement methodology §  Define scope/impact of processes effected by SAP project §  Identify processes that deliver Unique Selling Point (USP) of

company in the market §  Define process vision and gap to current performance for impacted

processes §  Define relevant KPIs for processes in scope §  Define process owner for each process in scope §  Develop process governance §  Select process modelling tool(s) and how they integrate with other

ALM tools §  Develop modelling standards and conventions §  Improve critical processes to deliver the project

9

Methodology example Plan Design Build Test Run

Detailed business process design, review and approval occurs within the ARIS Repository using a single set of modelling conventions and quality standards

Target

The process design in ARIS is synchronised with SAP SolMan to ensure that configuration of the target system aligns with content reviewed by the business

Training Solution

Users can obtain process guidance via ARIS, and describe issues and initiatives in terms of the impact on the business process

Process content is synched from ARIS & SolMan to HP ALM to generate test cases; the same information is used to prepare & deliver training material

Plans and solution architecture options are developed in the ARIS repository – (possibly based on SAP reference content imported via SolMan

1°

2°

10

How do we measure our planning?

§  Better understand scope of project §  Impact on organisation overall

§  Better Communication §  Process Scope diagrams identify all stakeholders involved §  Allows to start Change Management now

§  Better budget planning §  Understand expected business outcome vs. budget §  Detailed budget allocation based on expected business outcome

and customer impact (USP, Innovation) §  Better Project Management

§  Increase success rate by process improvement of required processes for project delivery

§  Test process improvement methodology before project delivery and understand time for change

11

What do we expect at the end of the blueprinting phase?

Project Preparation

Business Blueprint Realization Final

Preparation Go Live Support Run

12

Things we do in the blueprinting phase

§  Document to-be processes incl. process improvements §  Document exception handling for processes §  Document relevant process roles - consider segregation of duties §  Document relevant policies and business rules §  Document relevant business risks and controls §  Identify relevant KPIs §  Document business requirements per process §  Document terms/vocabulary used in Solution §  SAP Consultants to:

§  Assist with scope of BPS content §  Identify areas of customisation needs (RICEFW) §  Add SAP Transactions, reports and link to configuration §  Link documentation to processes

13

Business Process Structure

14

BPS in BPM environment

15

When we sign-off

Walk through processes

•  Go through key scenarios in process model

Show how process execution looks in system (user perspective)

•  Screen mock-ups

•  System Navigation

•  Information available to end user

Reporting, KPIs, Policies

•  Reporting Capability

•  Monitoring of KPIs

•  Business rules management

•  Compliance with policies

16

Validate processes

17

Update BPS

18

SAP Solution Manager ready for build and test

19

How do we measure effective blueprinting?

§  End-User know by the end of design phase what solution could look like

§  Communicate change to be expected to end-user §  Understand how exceptions are handled §  Understand impact on customer facing processes §  Ensure that policies are considered in solution design §  Increased understanding of terms used by solution §  Increased likelihood for completeness of requirements and

business rules §  Allows budget and time allocation review

20

Recap

§  SAP phases are: §  Project preparation where we define methodologies, select tools,

identify stakeholders and specify high level processes, §  During the Blueprinting phase we design to-be processes, optimise

existing processes, perform customisation and prepare for testing and training,

…now let’s build a sheep!

21

What do we expect at the end of the realisation phase?

Project Preparation

Business Blueprint Realization Final

Preparation Go Live Support Run

22

Things we do in the realisation phase

§  SAP systems configured in Development and changes transported to Test areas

§  UAT and End-to-end test case development

§  Update processes where changes between design and build exist

§  Develop detailed processes how to manage change (to SAP Solution, other systems and manual process activities)

23

Requirements at transactional level

24

End-to-end requirements

25

When we sign off

Successful Unit testing

•  Against detailed requirements

Successful test of end-to-end processes

•  Using process models to develop test cases

•  incl. RICEFWs

Final walk through for key users

•  Checked against key requirements

26

Run!

27

What we do during final preparation

§  Process-driven change assessment

§  Documentation/development of work instructions

§  Develop process-centric training

§  Deliver training for existing staff members

§  Develop training for new staff members

§  Develop continuous process improvement process training material

28

Reuse process content in training

29

Go live support and BAU

§  Update process documentation to ‘as implemented’ if required

§  Train and coach staff in Continuous Process Improvement

§  KPI reporting and management

§  Manage Change

30

Finally, how do we measure TCO?

§  Measure process KPIs and compare against measures before implementation

§  Continuous process improvement

§  Monitor unused SAP customisations and eliminate all unnecessary customer programs

§  Replace used custom code programs with standards from new version

§  Manage system changes

31

Anita Halse Senior Consultant Leonardo Consulting t: +61 (0)448 807 706 e: a.halse@leonardo.com.au w: www.leonardo.com.au

32

© Copyright, Leonardo Consulting 2015

All rights reserved.

The contents of this document are subject to copyright. No part of it may be reproduced in any way, by electronic means or otherwise without the written

permission of Leonardo Consulting.