sucess story of sabafon for business intelligence from sap
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TRANSCRIPT
Strategy and Roles5/2/2011
Prepare By:
Mohammed Al-Moayed
SABAFON Success Story
Prepared By :Mohammed Al-MoayedData warehousing & Reporting ManagerSABAFON
SABAFON History with BOE
Why SABAFON decided to move to New BOE version
SABAFON Before New BOE
SABAFON After New BOE
Why the migration from 6.1a to XI 3.1 succeeded
ROI
Obstacles
Conclusion
28/05/2011 2
Objectives
Business Object started with SABAFON in 2004
Version of application was 6.1a
This Application was part of Billing system.
28/05/2011 3
SABAFON History With BOE
Restricted License in old version
New Features
No Support for old Version.
To provide Better Services such as: Scheduling
Bring BI to All Business Users
Creating reports by End users.
Better visualization by using Xcelsius & Explorer
Better Administration for BOE
Utilize Developed Data warehouse
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Why BOE XI 3.1
Restricted features
No scheduling
No Visualization tools available.
Increased work load on DWH engineers for on-demand requests.
Lack of Information about Administrating BOE
Many monthly, daily and weekly reports were generated via Excel files
All reports were developed by IT engineers
No auditing reports such as most used reports ….etc
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SABAFON before Implementation
Limited number of user licenses (For example: service centres users used to share same user)
Long execution time of reports (15 minutes to hours )
Data warehouse was not completed
Average execution time of 50 minutes
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SABAFON before Implementation
Billing SystemLogical Standby
Billing SystemPRD
BOE Repository
28/05/2011
End usersIT Admins.
80% of Reports from Operational61 reports were executed
Old Structure of BOE Before Project.Billing system is main source from Two Databases (BSCS & PRD).
10 Most important
reports were
executed manually
by IT
Small Aggregated DB
20% of reports from aggregated DB
7
Better services due to new features
Generating reports in excel format decreasing to 15%
Future plans decrease to 0%
Load on IT Engineers decreased to 30%
Users licenses were extended
Xcelsius help department administrators to start
developing their own Dashboard
Embed them in BOE
28/05/2011 8
SABAFON after Implementation
Scheduling help end-users to save time and Improve performance ( this also improve network Bandwidth)
Average execution time of reports is now 3 minutes
More information about end-users
Checking most report used
Most used universes
Checking if end users are effective or not (help us to evaluate our services we provide to end users)
Prepaid engineers moved to DWH unit for developing DWH for Prepaid
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SABAFON after Implementation
80%
20%
Source of Reports Before Project
Reports Operational DB
Reports Aggregated DB
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80%
20%
Source of Reports after Project
Reports from DWH
Reports based Operational DB
Statistics
Other Tasks Out of Reports from BOE
Extending data warehousing Development
Implementation of New applications such as Data Integrator & Meta Data
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Statistics
70%
30%
Load in IT Percentage
Other Tasks Out of Reports from BOE
Remaining Tasks belongs to reports out of DWH & BOE
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On Demand Request Status
52
36
51
2617
31
137 6 9
5 4 5 4 5 4 5 4 4 3 3 2 2 1
Jan
-10
Ma
r-1
0
Ma
y-
10 Ju
l-10
Se
p-
10
No
v-
10
Jan
-11
Ma
r-11
Ma
y-
11 Ju
l-11
Se
p-
11
No
v-
11
One Demand request – PostPaid
Part of 2011 & expected number of requests in 2011.
60 55 56
3020 15 10 8 7 5 4 4
Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11
One Demand request – PrepaidPart of 2011 & Expected number of request in 2011
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Sample of auditing reports.
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Sample of Dashboards.
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Sample of Polestar Information Space
28/05/2011
Billing SystemLogical Standby
Billing SystemPRD
h
Dept. Admin.
End usersIT Admins.
BO
E R
EP
.
BO
E A
UD
.
Only 20 % of Reports from Operational80% of Reports from DWH
New Structure of BOE After Implementation.Data warehouse is main source O f Reports.
BOE SERVER Production
BOE SERVER Development
Mobile SERVER
16
Data Warehouse concept
Management Support
DWH Team support
Training our end users, Department Administrator & DWH team
Working with Implementer as one team
Using SAP AGS for solution support
Department Administrator activities & support
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Why the project succeeded
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BOE Licenses.
215
16 20 3412 15 12
160
10 5 10 5 5 1
Web Intelligence Viewing
Web Intelligence Xcelsius Enterprise Xcelsius Viewing Live Office Polestar Mobile
Existing License Status
Existing License Used License
215
16 20 3412 15 12
200
16 16 20 12 12 5
Web Intelligence Viewing
Web Intelligence Xcelsius Enterprise Xcelsius Viewing Live Office Polestar Mobile
Expected used License By End of 2011
Existing License Expected License
New BOE help Saving 30% of staff cost
New BOE help our customers to
Reach information faster
Take faster decisions (Saved 50% of decision makers time)
Within three years I think SABAFON will get the ROI as long as we are in the same progress
This project lead to save 50% of the project overtime spent on extending our Data warehouse
28/05/2011 19
ROI
Many new Tools implemented Web Intelligence
Xcelsius
Live Office
Polestar
Mobile
Change Resistance
Budget Constraints
Decentralized Reporting Biasing
Lack of advance experienced engineers in dashboard development
28/05/2011 20
Obstacles
Bring BI to most Business Users was achieved
Department Administrator are now able to generate most reports from BOE
New benefits for end users:
Fast access to information
Scheduling and other features started to be utilized
Saving staff cost.
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Conclusion
Load in DWH – Engineers to generate reports is decreasing
Change in report execution time:
Fast Report generation
Increased end user satisfaction
28/05/2011 22
Conclusion