2016-17 Year End Report

April 2017

AuthorHelen Farley, the Environment Centre (tEC)

ContentsSummary..................................................................................................................................................3

The Service.......................................................................................................................................3

Contract value .................................................................................................................................3

Achievements...................................................................................................................................3

Advice line, signposting and referrals.......................................................................................................3

Healthy Conversations......................................................................................................................3

Practical Measures...................................................................................................................................3

First-time Central Heating................................................................................................................3

Heating and/or heating system repairs/replacements.....................................................................3

Capital Spend and Match funding.....................................................................................................3

Policy developments.........................................................................................................................3

Training.....................................................................................................................................................3

Communications.......................................................................................................................................3

Case studies......................................................................................................................................3

Social media campaign.....................................................................................................................3

Conclusion................................................................................................................................................3

KPIs...........................................................................................................................................................3

SummaryThe Hitting the Cold Spots project is Hampshire County Council’s response to the Cold Weather Plan for England, the NICE Quality Standard on Preventing excess winter deaths and illness associated with cold homes and the Council’s own Fuel Poverty Strategy. The aim of project is to reduce levels of excess winter death and morbidity due to cold weather, and to reduce the effects of cold housing and fuel poverty on the most vulnerable individuals and families in Hampshire.

The Service Helping Hampshire residents keep warm and well through the provision of practical

information and advice via a dedicated free phone line (staffed Monday to Friday 9am-5pm).

Assistance with switching energy supplier or tariff, accessing Warm Home Discount or Priority Services Register

Provision of face to face support and home visits for those requiring more intensive assistance.

Help to access grants and loans to fund energy efficiency home improvements including boiler repairs and replacements (gas, LPG and oil), first time central heating systems, cavity wall, loft and external wall insulation.

Provision of temporary heating for Hampshire residents with broken heating systems. Access to small grants for utility top-ups Delivering a programme of fuel poverty awareness and training to a network of

statutory and voluntary organisations.

Hitting the Cold Spots is delivered by the Environment Centre (tEC) on behalf of Hampshire County Council. HTCS staff worked with local networks to identify high risk individuals via community outreach and training of local front line staff and volunteers.

This report focuses on project activities from 1st April 2016 to 31st March 2017.

Contract value The contract value for 2016-17 was £120,000 with the following breakdown:

Service delivery (incl. staff time, management, office costs, travel, admin costs): £97,736

Capital budget: £22,264

In addition there was a carry-forward of £66,916 for home energy efficiency improvements from 2015-16 and a further £32,000 was secured from the HCC Rural Development Fund to support vulnerable rural households.

AchievementsIn total, 451 households were assisted during 2016-17. Interventions ranged from advice through to large energy efficiency improvements such as installing first time central heating systems. Key achievements include:

451 Hampshire households assisted through advice line 103 households referred on to HTCS advisors for casework support 239 home visits completed by HTCS Advisors 58 households have received first time central heating 40 households have received repairs or replacement heating or hot water systems Over £206,000 leveraged to help with first time central heating Over £38,605 leveraged to help with heating &/or hot water repairs/replacements 20% households assisted are in rural areas

Advice line, signposting and referralsAs the single point of contact for the project, the advice line acted as a hub for residents, volunteers and front-line staff, allowing for the comprehensive management of the customer’s journey, through call backs and progress updates.

The advice line was staffed by tEC’s experienced and qualified Energy Advisors who were able to dedicate time to research more complex cases and provide verbal and written guidance. This free, impartial and confidential service was designed to work proactively with clients to address their concerns about keeping warm and well.

451 individuals contacted the Hitting the Cold Spots service. Chart 1 shows the breakdown of customers by district or borough council.

The chart 2 highlights the range of enquiries for Hampshire residents. Please note that households may have requested support in one or more areas.

Of the 451 customers who contacted the service 103 were referred to the HTCS (home visiting) Advisors for further advice and support. 239 home visits completed by HTCS Advisors

The role of the Advisors is crucial; either empowering clients to act or acting on their behalf where additional support is necessary. The assistance offered varied from simply being present during appointments with local contractors, to advocating on a client’s behalf with an energy company to arrange more manageable debt repayments.

In addition, HTCS looked to maximise the possible outcomes for each client by offering to signpost or refer them to other organisations and services that may be of benefit (chart 3,

below).

Healthy ConversationsMaking Every Contact Count (MECC) is a new initiative run by Health Education Wessex that enables organisations and individuals to develop and be able to use a different approach to working with people to address their health and wellbeing.

Two tEC staff received MECC Trainer training via a Royal Society for Public Health accredited programme. The trainers then delivered in-house Healthy Conversation training to the remaining staff. tEC staff have engaged with clients on a variety of health and wellbeing topics (chart 4, below) and the philosophies and practices of Making Every Contact Count (MECC) are now firmly embedded within the organisation.

In total, project staff carried out 26 healthy conversations with customers across 19 households. Conversations covered topics including mental health and wellbeing, physical activity, smoking and healthy lifestyle choices. 6 households were signposted for additional information or support (table 1, overleaf).

Table 1. Health and wellbeing signposting

Organisation/service TallyAutism support 1Carer support group 1GP 2Other 2Smoking Quit line 1

Practical Measures

First-time Central Heating Following the successful bid to the Department of Business, Energy and Industrial Strategy (BEIS), the Hitting the Cold Spots team worked to identify vulnerable Hampshire households who would benefit from significant funding towards the cost of first time central heating. In order to be eligible for funding the household/property had to be:

Fuel poor (as determined by the ECO Affordable warmth eligibility or Low Income, High Cost definition);

Have an energy performance rating (or SAP band) of E to G, very low; and Have no form of central heating.

This funding enabled the HTCS team to assist Hampshire households at a greatest risk from fuel poverty and/or the impact of living in a cold home. This work is in-line with central government priorities in terms of ‘a worst first’ approach for addressing fuel poverty and improving the energy efficiency of domestic properties to a minimum energy performance or SAP band rating of E by 2020.

In total 98 households now benefit from first time central heating1. 58 Hampshire households were involved in the Central Heating Fund scheme with all works completed by 28 th February 2017. Of the 58 Hampshire households involved:

15 households were connected to the mains gas network 18% of households are in rural areas

Chart 5, overleaf, shows the district/borough breakdown of households benefitting from first time central heating.

1 The project was delivered in partnership between Hampshire County Council, Portsmouth City Council and Southampton City Council.

The work has resulted in an average:

SAP band change from F to D; SAP score change from 32 to 60; Estimated annual energy bill saving of £731

Individual levels of funding varied but on average the CHF grant covered 55% of the cost of installation, customer contributions were around 10% and the difference was made up from HTCS contributions, gas connection grants, Energy Company Obligation monies and energy/charitable trust funding. Table 2 below shows the funding breakdown.

Table 2. Central Heating Fund capital costs (Hampshire)

Total cost of works £300,620HTCS funding2 £63,365Customer contributions £30,322Total funds leveraged:3 £206,933

Central Heating Fund £164,986 Energy Company Obligation4 £9,767 Gas Connection/Calor £26,367 Charitable Trusts £5,813

2 Includes Winchester City Council and Rural Development Fund monies.3 Funds leveraged equate to more than three times the funding committed by Hitting the Cold Spots to date.4 This value is lower than expected due to the delays in SSE delivering works. ECO has been made available to 11 households.

Heating and/or heating system repairs/replacementsThe Hitting the Cold Spots team have been intensively supporting 46 vulnerable households with practical works including boiler repairs, hot water repairs, gas/LPG boiler replacements, central heating upgrades and storage heater replacements.

As of 31st March 2017:

Works have been completed at 40 households; 6 households are receiving ongoing support from a HTCS Advisor (incl. one household

exploring external wall insulation works); and 2 households have been assisted with bulk fuel purchases.

Table 3, below, shows the funding breakdown of works complete as of 31st March 2017.

Table 3. Heating and/or heating system repair/replacement costs

Total cost of works5 £81,328Hitting the Cold Spots funding6 £36,129Customer contributions £6,595Total funds leveraged incl. ECO, Npower Health Through Warmth, SSAFA, British Gas Energy Trust, Aftaid. £38,605

5 Based on 40 households.6 Includes Winchester City Council and Rural Development Funds monies.

Capital Spend and Match fundingTable 4, below, shows the capital spend during 2016-17 as of 31st March 2017. The working budget (incl. monies committed) will be carried forward for use in 2017-18.

Table 4. Capital spend on energy efficiency home improvements

HTCS Rural Winchester TotalTotal Budget7 £89,180 £62,478 £30,522 £182,180Spend to date £50,569 £23,571 £13,126 £87,266Current Budget £38,611 £38,907 £17,396 £94,914Monies Committed (works scheduled) £1,497 £5,066 £0 £6,563Working budget £37,114 £33,841 £17,396 £88,351

The Hitting the Cold Spots team always endeavour to help residents to access additional funding from a variety of local and national schemes. As a result the HTCS capital budget is able to support many more vulnerable households. During 2016-17 over £258,000 was leveraged towards the cost of:

first time central heating installations (incl. Central Heating Fund) heating system repairs or replacements hot water system repairs or replacements

The range of funding opportunities that are explored are included in table 5 below. Please note the lists in the table above are not exhaustive and can change over time.

Table 5. Match-funding sources (national, local and industry based)

National schemes Local or industry specific funds

Energy Company Obligation (national energy efficiency scheme delivered by Energy Companies and overseen by Ofgem)

Energy Charitable Trusts (e.g. Npower Health Through Warmth or British Gas Energy Trust)

Armed forces/merchant navy charities (SSAFA, Nautilus Welfare Fund, Royal British Legion)

Help to Heat (mains gas connections via Southern Gas Network)

Hampshire Credit Union Parity Trust Loans Local authority minor grants/low

interest loans Industry benevolent funds (Grocery

Aid, The Retail Trust)

Policy developmentsBetween June and August 2016 the Department of Energy and Climate Change (now BEIS) consulted on the future of the Energy Company Obligation (ECO).

7 Includes 2016/17 funding and carry-forward from 2015/16. The ‘Rural’ budget includes an additional £32,000 funding secured in July 2016

ECO funding is provided to individual households or projects and is based on either carbon emissions reduction or cost saving calculations. Levels of funding available vary and in the majority of cases a household contribution is required.

The Government plans for a supplier obligation to run for 5 years from April 2017 at an estimated level of £640m per year; with a transition period from April 2017 to September 2018, working towards a longer term scheme from 2018-2022. The consultation primarily focused on the transition year, with an intention to consult on the longer-term scheme in early 2017.

The overall spend is reducing from £870 million to £640 million, yet increasing the element focused on fuel poverty from £310 million to £450 million, and introducing a series of reforms to both better target the scheme and make it simpler and more cost-effective to deliver.

The reasons for the transition period are to avoid imposing sweeping change in one go, to allow industry enough time to adapt to such wide-ranging changes and to allow continuity in delivery whilst providing more time to develop, test and implement some of the more complex proposed elements of the future scheme.

The key principles for the transition period, but also for the longer-term scheme, are to:

focus on households who are most in need; simplify and remove complexity, improving cost effectiveness; encourage greater involvement of local actors, especially where vulnerability is a

concern; and reduce carbon emissions and make progress towards carbon budgets.

The following figure shows the proposed changes to the ECO scheme:

tEC worked with HCC to interpret the proposals and submit consultation responses (one from each organisation) based on their experience of supporting fuel poor, vulnerable households. The government’s response to the consultation was published in January 2017. tEC circulated a summary of the government’s consultation response to HCC and HEEP (Hampshire Energy Efficiency Partnership) members. tEC and HCC subsequently met to discuss the potential of supporting Hampshire residents under ‘flexible eligibility’ element of the scheme. This work will continue in 2017-18.

As of 1st April 2017 the Energy Company Obligation ‘transition period’ known as ECO2t is in effect. HTCS advisors are aware of the new scheme parameters and will be able to inform, advise and support clients appropriately.

TrainingA key approach for identifying and engaging with those hardest to reach and in greatest need was through awareness raising of fuel poverty amongst frontline staff and volunteers across the county.

tEC updated the Hitting the Cold Spots training presentation which covers a broad range of fuel poverty issues including: the impact of living in a cold home, how to identify those at risk, details of the service, ways that they could become involved (referring and signposting) and outcomes achieved for clients through case studies.

A total of four sessions were delivered reaching 79 staff and volunteers. Groups and organisations involved include:

Community Response Teams (Hampshire County Council) Energy Alton Havant Borough Council (Environmental Health)

The standalone training complements the fuel poverty information contained within the e-learning trigger tool training package which will broaden the reach of the HTCS service and raise awareness of the problems and solutions available.

CommunicationsA wide range of engagement and communications activities were delivered to raise awareness about fuel poverty, the Hitting the Cold Spots service and to reach those most in need:

A HTCS banner has been produced and is being used at community events. Attendances at community group events including Brendoncare Community Club

Tesco, Older Persons Groups (Fareham North West Community Centre & Bourne Valley Practice), Wickham Lunch Cub (with Cllr Stallard), Ropley Women’s Fellowship meeting

tEC attended the ‘Towards a Healthier Hampshire’ event at the Castle to showcase the service. Staff spoke to Members and HCC staff.

Engaging with members of HEEP (Hampshire Energy Efficiency Partnership) to demonstrate ongoing achievements and maintain awareness of the service.

A social media campaign to promote CHF/HTCS offer via tEC & HCC facebook & twitter accounts. HTCS messages also featured in the SupportiveComm twitter feed.

HTCS achievements were promoted during National Fuel Poverty Day Articles promoting the service have featured in Southern Daily Echo, Romsey

Advertiser, Havant Borough Council’s Serving You magazine, HCC’s Health & Wellbeing newsletter (October edition), HCC Your Hampshire e-magazine (November edition),

A press release from HCC Policy and Resources included information about HTCS as additional funding to help rural residents was allocated in October. A Hantsnet news article followed this press release: Funding to keep rural communities warm this winter

Hitting the Cold Spots was mentioned during a Radio Solent interview, 30th November. Tailored messages in Winchester and rural areas to reflect the additional support

available for practical works tEC met with WinACC to ensure effective signposting and referring between the two

organisations to better support Winchester district residents

tEC distributed 1,000 flyers and 90 affordable warmth checklists to local community organisations as well as letter dropping 125 central heating fund leaflets to specific rural households in order to further promote the opportunity to the rural, fuel poor. In addition 330 room thermometer cards and 100 business cards have been distributed to aid conversations around keeping warm and well at home.

tEC obtained consent from HTCS clients to develop powerful case studies and customer quotes which showcase the support provided. These case studies were published on tEC’s website and shared via social media. These have also been shared with HCC Corporate Communications to complement the publicity work led by the council.

Case studiesDorothyDorothy is a widow in her 90s, who lives in rural Hampshire in a park home. She contacted us, after hearing about Hitting the Cold Spots from a Village Agent, because her boiler was unsafe to use and she was unable to afford a new one.http://www.environmentcentre.com/wp-content/uploads/2016/12/tEC-image_boiler-safety-warning.pngAs Dorothy lives in a park home and her boiler is fuelled by LPG bottles, it can often be difficult to find funding for heating work through traditional energy efficiency schemes. However, through recently awarded funding for rural communities, the Hitting the Cold Spots service was able to help.

After an initial visit and assessment, the Hitting the Cold Spots Advisor helped Dorothy make an application for rural funding and referred her for a grant from SSAFA (Soldiers, Sailors, Airmen and Families Association) because her late husband was in the armed forces for over 25 years. The Advisor also helped Dorothy arrange quotes from Buy with Confidence heating engineers for replacing the boiler.

Both funding applications were successful and therefore Dorothy’s replacement boiler was fully funded and installed in time for the cold weather. She said,

“It would have been a struggle to get the new boiler without your help. It warms up quicker and the hot water comes quicker than with the old boiler.”

PeterPeter contacted us for advice when his 35 year old central heating boiler broke down, right at the beginning of the winter. We helped him find a trusted local engineer who came out and got the boiler going again. However, unfortunately he then had to condemn the boiler for safety reasons. Peter was concerned about the cost of a new boiler, and very worried about the effect that spending the winter in the cold would have on his health.

A Hitting the Cold Spots advisor visited Peter to talk him through the different options for funding and help him arrange two competitive quotes for a replacement boiler. The advisor identified that as well as asking for help from the Hitting the Cold Spots fund, he would also be eligible for help from the Gas Safe Charity and from his local council.

Grants were agreed by all three organisations, and Peter was able to make a contribution himself to make up the total cost. Ultimately, a brand new efficient boiler was installed in his home, and Peter is warm and cosy again.

Peter said,

“It’s been very helpful to have someone behind you who knows the way through what is a very difficult time. It’s not just about the money, it’s about the support and guidance that you get.

You knew from the outset what the going rate for a boiler was, but I had no idea. My mum previously paid a lot more for her new boiler.”

“Although the process took some time, coming out the other end with a heating system that works well has given me back enthusiasm for other areas of the house that need attention.”

With the new boiler installed, our advisor pointed Peter in the direction of energy price comparison websites, and he now plans to shop around for a new electricity and gas deal, which could save him money. He has also had help from the local council advisor to find a contractor who can complete some other repairs to his home. Peter now feels like he is back in control of his living conditions, and says that his spirits have been lifted.

FionaFiona from Eastleigh called us with concerns about her rising gas costs. We arranged for one of our advisors to visit to help her to understand her fuel bills and to provide information on savings that could be made through completing an energy price comparison and changing to an alternative fuel tariff.

Fiona had a number of medical conditions which made her more susceptible to feeling the effects of the cold as this had a detrimental effect on the levels of pain that she experienced, together with her ability to undertake many activities of daily living. It was particularly important to her to keep her home warm. Following a recent period of prolonged ill health, it had also been necessary for her to have her heating on for longer than normal. This contributed to her using more gas and experiencing higher costs than she would normally have experienced in this time.

The advisor noticed during the home visit that Fiona’s fuel accounts were based on estimated readings. Before undertaking the price comparison exercise, it was important to be clear about how much fuel Fiona was actually using. The advisor read both meters and confirmed this information to her fuel supplier. Through using this information to compare different tariffs, Fiona learned that she could make significant savings of around £160 over the year by switching to an alternative tariff with the same supplier. At the same time, she was also able to fix her fuel prices for the next two years.

Fiona now feels much more reassured by the fact that her fuel prices over the next two years would remain unchanged and that she would therefore be protected from future price increases that may occur in this time.

Fiona said,

“I am most grateful for you finding a cheaper tariff. The advice provided with changing supplier is likely to save me up to around £160 across the year. I’m so pleased that I’ve now got my fuel tariff

settled for the next two years; it’s taken a worry off my mind.

I was very pleased with the help and attention that I received. My Advisor was very understanding of both my personal circumstances and my situation. I’m absolutely delighted; I’m over the moon!”

DavidDavid was referred for help by his local council who had been supporting him with making some much needed improvements to his home. Amongst the problems in the home was the heating – or lack of heating. With only two old gas heaters on the ground floor, and no heating at all upstairs, David’s home was very cold.

David is registered disabled and suffers from conditions that cause him chronic pain. The prospect of another cold winter in his home was understandably daunting. However, with his only income being his disability benefits, and with extra commitments to meet, it would not have been possible for David to save up for a new heating system himself.

Our Advisor visited David to complete an assessment, and this showed he was eligible for a grant towards the cost of a gas central heating system. A quote was arranged from a local heating firm, the grant value was calculated, and David agreed to pay a contribution to make up the full cost of the work.

David’s house now has a fully functioning gas central heating system, and he can have comfortable all-round warmth at the press of a button. Not only is he more comfortable in his home, but he has already noticed that he is putting less money into his gas meter each week.

He now plans to shop around for a better gas and electricity tariff, and is also making enquiries about having Smart Meters installed so that he can take even more control over his fuel spend.

David said,

“I’m a high functioning autistic person and I am disabled and have to use sticks and a wheelchair. I didn’t know I could get help. I’ve struggled for years with two gas fires, every winter I was just living

downstairs. My council introduced me to tEC and it all went from there.

You’ve changed my life! From having nothing now the whole house is warm. It’s helping my arthritis and pain. Everyone has been so nice, I’ve felt I’ve been asked and not told. I was given good advice,

feel informed and am genuinely so grateful for the help. It’s nice not to sit here shivering.

The heating engineers were fantastic. They were really friendly, gave me plenty of lead time and explained everything. They told me what they would do each day, when they would make noise, kept me informed, gave me choices and cleaned up after themselves. As someone with autism this is really

important to me to keep my stress levels down and I wasn’t stressed at all.

What I thought was going to be a super stressful experience was actually very pleasant!”

Social media campaign

ConclusionWith approximately 40,000 households in Hampshire considered to be in fuel poverty8, the information, advice and assistance provided by Hitting the Cold Spots is key to supporting some of the most vulnerable Hampshire households.

2016-17 has been another successful year for the project with 451 households assisted with 98 households benefitting from important home energy efficiency improvements. Significant funding (£244,605) has been leveraged to support the delivery of energy efficiency improvements valued at £381,948.

Funding for Hitting the Cold Spots enables to partners:

Build upon previous fuel poverty work including developing key skills (Healthy Conversations and technical knowledge)

Foster stronger working relationships with statutory, voluntary and increasingly health-led services across the county

Increase the profile of fuel poverty in the county and help significant numbers of vulnerable Hampshire residents

Thanks to the continued commitment of Hampshire County Council the Hitting the Cold Spots service will run in 2017-18.

8 Department of Energy and Climate Change 2014 sub-regional fuel poverty data: low income high costs indicator strategy for England available from https://www.gov.uk/government/statistics/2014-sub-regional-fuel-poverty-data-low-income-high-costs-indicator accessed 8/3/2017

KPIsOutcome Target (yr 1) ProgressIncrease in wellbeing of service users after home visit from HTCS advisor. A sample of 80% of clients will receive the wellbeing assessment, of which 60% will demonstrate an increase in wellbeing

80% of clients surveyed, 60% demonstrate an improvement in wellbeing per annum

80% of eligible clients surveyed-HTCS clients were asked to complete the NEF wellbeing survey. However the NEF independent evaluation was no longer available. As such the wellbeing improvement cannot be reported.

Households/individuals with a reduced risk of fuel poverty after home visit with HTCS advisors

80% of clients who have been visited by the project will have a reduced risk of fuel poverty

80% of households receiving support from a Hitting the Cold Spots Advisor (in the home) are at a reduced risk for fuel poverty – target of 80% met.

Increased awareness of energy efficiency measures, including the HTCS and CHF projects, in statutory and voluntary organisations in Hampshire

80 participants given information per annum 79 participants (99%) – target of 80 participants partially met.

Output Target (yr 1) Progress (cumulative)

Work with all Local authorities in Hampshire to promote HTCS through a variety of platforms 500,000

100% – target of 500,000 households met.A social media campaign to promote CHF/HTCS offer via tEC & HCC facebook & twitter accounts has continued. These activities have reached approximately 60,000 individuals. 5 Case studies and client feedback from 15 clients have been promoted over the past 6 months.Articles promoting the service have featured in Southern Daily Echo, Romsey Advertiser, Havant Borough Council’s Serving You magazine (Readership of approx. 84,000 individuals). Hitting the Cold Spots was mentioned during a Radio Solent interview (272,000 listeners), 30th November.A HTCS article featured in November edition of Your Hampshire magazine. (3,500 subscribers)

HTCS information and literature distributed5,000 leaflets distributed to contacts per annum

28% leaflets distributed – target of 5,000 partially metMaterials distributed include:

HTCS information and literature distributed5,000 leaflets distributed to contacts per annum

1,000 flyers 100 ‘business cards’ 90 affordable warmth checklist 330 room thermometer cards 125 CHF leaflets

As the HTCS advisors have been at capacity in terms of the number of clients that they can support it was agreed reduce this activity in the short term. If contact and advisor client referrals dropped off during the remaining 2016-17 period this decision would be revised.

Residents assisted via advice line 300 per annum 451 residents assisted - target of 300 exceeded.

Referrals onto other linked HTCS services 100 clients per annum

531 signposts/referrals – target of 100 clients exceeded.Includes 17 households assisted with WHD, tariff switching/energy company switch.

Energy efficiency measures installed (insulation, boiler, C/H repairs/replacements, draught proofing)

50 measures installed per annum

98 measures installed to date – target of 50 exceeded 40 households with heating or hot water system repairs/

replacements installed 58 household with first time central heating installed

4 households receiving ongoing energy efficiency measure support which should result in works at their homes

Home visits by HTCS >75 per annum 192 home visit completed – target of over 75 exceeded

Fuel poverty training developed and delivered (may include e-learning) 80 participants per annum

79 participants (99%) – target of 80 participants partially met.Four sessions have been held with front line staff/volunteers from Energy Alton, Havant Borough Council (Environmental Health) and HCC Community Response TeamsFuel poverty features in the HCC e-learning trigger tool training package. Unfortunately it is not possible to count the number of unique users of the training.

Source match funding/leveraged funding to increase amount available for installation of energy efficiency measures for individuals (based on budget for deliverables). 50%+

£244,605 leveraged to assist with installation of energy efficiency measures – target of 50%+ metLeveraged funding has been secured from a number of organisations including: BEIS (formerly DECC), ECO, Help to Heat (Assisted Connections), SSAFA, Grocery Aid, The Retail Trust and others.