summary water services report -...

Annual & Summary Water Services Report

For the period of: Jan. 1, 2012 – Dec. 31, 2012

For: Guelph Drinking Water System

[Corporation of the City of Guelph] -And-

Gazer Mooney Subdivision Distribution System [Township of Guelph/Eramosa]

Prepared by:

Water Services Planning, Building, Engineering and Environment

Revision Date: Feb. 28, 2013


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Executive Summary The purpose of this report is to provide information to several stakeholders and to satisfy the regulatory requirements of the Safe Drinking Water Act (SDWA) including the Drinking Water Quality Management Standard (DWQMS), and regulatory reporting required under O.Reg. 170/03 (Section 11 and Schedule 22). The report is a compilation of information that helps to demonstrate the ongoing provision of a safe, consistent supply of high quality drinking water to customers located within the City of Guelph and the Gazer Mooney Subdivision (located in the Township of Guelph/Eramosa). Water Services is a municipally-owned and -operated water utility established in 1879. The Guelph Drinking Water System is a Class IV Water Distribution and Supply Subsystem and is composed of water supply and treatment facilities and a water distribution system. The Gazer Mooney Subdivision Distribution System is a Class I distribution system. Both the Guelph Drinking Water System and the Gazer Mooney Subdivision Distribution System are required to comply with the Safe Drinking Water Act (SDWA) and Regulations as well as requirements contained in Permits to Take Water (PTTW), Municipal Dinking Water Licences (MDWL), and Drinking Water Works Permits (DWWP). Having met the quality management system requirements of the SDWA, Guelph Water Services is an accredited Operating Authority with an up-to-date Operational Plan (OP). The OP is available upon request from Guelph Water Services. The source of Guelph’s drinking water is a series of 21 operational groundwater wells and a shallow groundwater collector system consisting primarily of true groundwater sources, with some “groundwater under the direct influence of surface water with effective filtration” (GUDI-WEF) sources (i.e. Carter Well field, Arkell 1 and the Glen Collectors). The City has approximately 40,583 fully metered water service connections, 545 kilometres of underground watermains, and an approximate population of 124,000 within the City of Guelph. The Gazer Mooney Subdivision has approximately 70 fully metered water service connections, 2 kilometres of underground watermains, and an approximate population of 200. As the Operating Authority for both systems, Guelph Water Services is annually inspected by the Ontario Ministry of the Environment (MOE) for compliance with regulatory requirements. In Jun. 2012, both the Guelph Drinking Water System and the Gazer Mooney Subdivision Distribution System were inspected (for the period of Jun. 2011 to Jul. 2012) and received compliance scores of 96.4% and 100% respectively. There was one incident of non-compliance that occurred on June 11, 2012 when a UV treatment failure occurred and was off-line for 6 minutes. Back-up systems functioned normally and chlorine disinfection was not affected. From Jan. 1 to Dec. 31, 2012, Guelph Water Services reported four (4) Adverse Water Quality Incidents (AWQI) in the Guelph Drinking Water System. Three of the four incidents involved the detection of Total Coliform in the distribution system above the regulatory limits. In all these cases, re-sampling did not confirm the presence of Total Coliform. One of the four AWQI’s was a precautionary report resulting from significant repair activities.


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In conjunction with Wellington-Dufferin-Guelph Public Health and the MOE, all appropriate corrective action and reporting were completed. There were no AWQIs in the Gazer Mooney Subdivision Distribution System in 2012. Water Services’ risk assessment updates, emergency response testing and audits help facilitate continual improvement of processes and systems through the implementation of corrective actions. The system is operated to meet daily, seasonal, and other operational demands (fire demands) with various combinations of supplies in operation at any given time. From Jan. 01 to Dec. 31 of 2012, a total of 16,560,328 cubic metres (16.6 billion litres) of water was treated and pumped to the system. The average daily water demand was 45,247 cubic metres (45.2 million litres). The highest daily use of water occurred on July 12, when 58,764 cubic metres (58.8 million litres) of water was pumped. The minimum day production of water was 31,536 cubic metres (31.5 million litres) and occurred on Dec. 25, 2012. All water provided to the Guelph Drinking Water System and the Gazer Mooney Subdivision Distribution System was treated with sodium hypochlorite (for chlorine disinfection) with some sources also using ultraviolet disinfection (UV). All supplied water was tested and met all regulatory standards. The City Guelph Water Services maintained the drinking water system in a fit state of repair and followed best industry practices during the repair and maintenance of the system. Details of ongoing and emerging water quality and supply initiatives are outlined in section j) of this report and include successful programs related to: water conservation, source water protection, and lead reduction. Water Services continues to implement recommendations of the Water Conservation and Efficiency Strategy, is finalizing the Source Protection Plan with the Lake Erie Source Protection Committee, continues to invest in the Arkell Afforestation Project (to protect the Arkell Wellfield’s source water quality), and is successfully implementing its extensive Lead Reduction Plan in accordance with the regulatory relief provisions of the SDWA. The Lead Reduction Plan is partially grant-funded, and from Jan. 1, 2012 to Dec. 31, 2012, there were 68 full or partial replacements of lead service water lines. Water Services’ Operational Testing and Adaptive Management Plan continues to assess the aquifer and pumping conditions to determine a sustainable capacity with respect to environmental conditions in the area. Infrastructure review occurs regularly between Engineering and Water Services to optimize priority projects and minimize common costs. The Water Supply Master Plan is due to be updated in 2013. The City maintained a robust backflow prevention program in 2012 overseeing 2,535 facilities with 5,771 backflow prevention devices installed. There were no reported backflow incidents. The City has completed this Annual & Summary Report to satisfy the regulatory requirements of the Safe Drinking Water Act, O.Reg 170/03 (Section 11 and Schedule 22). For more information please review the online report at guelph.ca or contact Guelph Water Services at (519) 837-5627.


Table of Contents Introduction .......................................................................................................................................................................................................................................................................... 1

Purpose ............................................................................................................................................................................................................................................................................ 1

Scope ................................................................................................................................................................................................................................................................................. 1

Systems Overview ......................................................................................................................................................................................................................................................... 3

Summary Water Services Report .................................................................................................................................................................................................................................... 7

a) Incidents of Regulatory Non-Compliance ................................................................................................................................................................................................ 7

b) Incidents of Adverse Drinking-Water Tests............................................................................................................................................................................................. 7

c) Deviations from Critical Control Point (CCP) Limits and Response Actions .............................................................................................................................. 9

d) The Efficacy of the Risk Assessment Process ......................................................................................................................................................................................... 9

e) Internal and Third-Party Audit Results .................................................................................................................................................................................................... 10

f) Results of Emergency Response Testing................................................................................................................................................................................................. 11

g) Operational Performance and Statistics ................................................................................................................................................................................................... 11

h) Raw and Treated Water Quality – Guelph Drinking Water System ............................................................................................................................................... 17

i) Treated Water Quality – Gazer Mooney Subdivision Distribution System.................................................................................................................................. 29

j) Status of Ongoing and Emerging Water Quality/Supply Initiatives .............................................................................................................................................. 33

k) Expected Future Changes That Could Affect the DWS or the QMS ............................................................................................................................................ 38

l) Consumer Feedback ....................................................................................................................................................................................................................................... 41

m) The Resources Needed to Maintain the QMS ....................................................................................................................................................................................... 41

n) The Results of Infrastructure Review ....................................................................................................................................................................................................... 42

o) Operational Plan Currency, Content and Updates ............................................................................................................................................................................... 43

p) Staff Suggestions ............................................................................................................................................................................................................................................. 44

q) New or Other Business ................................................................................................................................................................................................................................. 45

r) Next Meeting Dates ....................................................................................................................................................................................................................................... 45

Appendix “A” – Summary of Critical Control Points and Critical Control Limits ...................................................................................................................................... 46

Appendix “B” – Treated Water Quality Statistics ................................................................................................................................................................................................... 47

Appendix “C” – Total Water Pumped and Instantaneous Flows ...................................................................................................................................................................... 53

Appendix “D” – Water Conservation & Efficiency Program – 2012 Annual Progress Report ............................................................................................................. 58

Appendix “E” – Lead Reduction Plan – Update Report...................................................................................................................................................................................... 67

Appendix “F” – Index of Acronyms and Initialisms ............................................................................................................................................................................................. 68


List of Figures and Tables

Figure 1: Guelph Drinking Water System Well Facility Locations ...................................................................................................................................................................... 5

Figure 2: Gazer Mooney Subdivision Distribution System .................................................................................................................................................................................... 6

Figure 3: 2012 Totalized Pumpages (Jan. 01 to Dec. 31) ...................................................................................................................................................................................... 12

Figure 4: Guelph Water Production vs. Water Consumption vs. Population ................................................................................................................................................ 13

Figure 5: 2012 Glen Collector Volumes (Jan. 01 to Dec. 31) .............................................................................................................................................................................. 15

Figure 6: Annual Backflow Prevention Device Re-Survey and Testing Letters from Building Services to Customers in 2012 .................................................... 43

Figure 7: Water Conservation and Efficiency Strategy Update: Estimated Annual Savings vs. Annual Program Reduction Targets ....................................... 65

Table 1: Summary of Guelph Drinking Water System Adverse Water Quality Incidents ........................................................................................................................... 8

Table 2: Summary of Gazer Mooney Subdivision Distribution System Adverse Water Quality Incidents............................................................................................ 9

Table 3: Executive Summary of Risk Assessment Outcomes ............................................................................................................................................................................. 10

Table 4: Emergency Response Testing Schedule .................................................................................................................................................................................................... 11

Table 5: Water Services Maintenance Work - Distribution Maintenance Activity ....................................................................................................................................... 16

Table 6: Major Water Services Maintenance Work................................................................................................................................................................................................. 17

Table 7: O. Reg. 170/03 Schedule 7-3, City of Guelph - Distribution Manual Free Chlorine Residual Summary ............................................................................ 18

Table 8: O. Reg. 170/03 Schedule 10-4, City of Guelph - Raw Bacteriological Sampling Summary ..................................................................................................... 19

Table 9: O. Reg. 170/03 Schedule 10-3, 10-2 and 6-3, City of Guelph - Treated Bacteriological Sampling Summary .................................................................... 20

Table 10: O. Reg. 170/03 Schedule 7-3, City of Guelph - Raw Source Turbidity Sampling Summary ................................................................................................. 21

Table 11: O. Reg. 170/03 Schedule 6, “Continuous Monitoring” Results Summary .................................................................................................................................. 22

Table 12: O. Reg. 170/03 Schedule 13-6 and 13-7, City of Guelph - “Three Month” Sampling Results Summary ......................................................................... 23

Table 13: City of Guelph Operational VOC Scan Selected Results Summary .............................................................................................................................................. 24

Table 14: O. Reg. 170/03 Schedule 23, 13-2a, City of Guelph - Annual Schedule 23 Sampling Results Summary .......................................................................... 25

Table 15: O. Reg. 170/03 Schedule 24, 13-4a, City of Guelph - Annual Schedule 24 Sampling Results Summary .......................................................................... 26

Table 16: O. Reg. 170/03 Schedule 13-8 and 13-9, City of Guelph - “Five Year” Sampling Results Summary ................................................................................ 28

Table 17: City of Guelph General Chemistry Selected Results Summary ....................................................................................................................................................... 29

Table 18: O. Reg. 170/03 Schedule 7-2, Gazer Mooney - Distribution Manual Free Chlorine Residual Summary.......................................................................... 30

Table 19: O. Reg. 170/03 Schedule 10-2, Gazer Mooney Treated Bacteriological Sampling Summary ............................................................................................... 31

Table 20: O. Reg. 170/03 Schedule 13-6, Gazer Mooney - “Three Month” Sampling Results Summary ........................................................................................... 32

Table 21: Gazer Mooney General Chemistry Results Summary ........................................................................................................................................................................ 33

Table 22: SDWA Schedule 15.1 Regulatory Lead Sampling – Guelph Drinking Water System 2012a.................................................................................................. 36

Table 23: SDWA Schedule 15.1 Regulatory Lead Sampling – Gazer Mooney Subdivision Distribution System 2012a .................................................................. 37

Table 24: Lead Service Line Replacements 2012..................................................................................................................................................................................................... 38

Table 25: Water Services Staff with Certificates ...................................................................................................................................................................................................... 38

Table 26: Competency of Water Services Employees Directly Affecting Drinking Water........................................................................................................................ 39

Table 27: Legal and Other Requirements Update ................................................................................................................................................................................................... 39

Table 28: 2012 Customer Calls Received ................................................................................................................................................................................................................... 41

Table 29: 2012 Backflow Report - Number of Letters Sent out for Annual Testing and Re-survey ..................................................................................................... 43

Table 30: Improvement Actions Summary ............................................................................................................................................................................................................... 44

Table 31: Index of Acronyms and Initialisms........................................................................................................................................................................................................... 68


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Introduction Purpose The purpose of this report is to provide information to several stakeholders and to satisfy the regulatory requirements of the Safe Drinking Water Act (SDWA) including the Drinking Water Quality Management Standard (DWQMS), and regulatory reporting required under O.Reg. 170/03 (Section 11 and Schedule 22). The report is a compilation of information that helps to demonstrate the ongoing provision of a safe, consistent supply of high quality drinking water to customers located within the City of Guelph and the Gazer Mooney Subdivision (located in the Township of Guelph/Eramosa). Scope This Annual & Summary Water Services Report includes information from both the Guelph Drinking Water System and the Gazer Mooney Subdivision Distribution System for the period of Jan.1, 2012 to Dec. 31, 2012 (unless otherwise noted). This report is a collection of information that was previously found in three separate reports (“Annual and Summary Report”, “Report to Owner” and “Report to Top Management”). The information is required to be reported to the following:

− the Drinking Water System Owners (Guelph City Council, CAO and Executive Director – Planning, Building, Engineering and Environment, and the Township of Guelph Eramosa Council and CAO);

− Top Management members of: Guelph Water Services and Township of Guelph/Eramosa; and − the public and customers.

This report satisfies the requirements of both the Safe Drinking Water Act (SDWA) and Ontario Regulation 170/03: − Section 11, Annual Reports which includes:

− a brief description of the drinking water systems; − a list of water treatment chemicals used; − a summary of the most recent water test results required under O. Reg. 170/03 or an approval,

municipal drinking water licence (MDWL) or order; − a summary of adverse test results and other issues reported to the Ministry including corrective

actions taken; − a description of major expenses incurred to install, repair or replace required equipment; − the locations where this report is available for inspection.

And; − Schedule 22, Summary Report which includes:

o list the requirements of the Safe Drinking Water Act, the regulations, the system’s approval, drinking water works permit (DWWP), municipal drinking water licence (MDWL), and any orders applicable to the system that were not met at any time during the period covered by the report;

o for each requirement that was not met, the duration of the failure and the measures that were taken to correct the failure;


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o a summary of the quantities and flow rates of the water supplied during the period covered by the report, including monthly average and maximum daily flows; and

o a comparison of this information to the rated capacity and flow rates approved in the system’s approval, DWWP and/or MDWL.

This report satisfies applicable requirements for both the Guelph Drinking Water System and the Gazer Mooney Subdivision Distribution System. A copy of this report is available for viewing at: F.M. Woods Reception, 29 Waterworks Place, Guelph; Guelph City Hall, 1 Carden St., Guelph – Service Guelph counter; Township of Guelph/Eramosa, 8348 Wellington Rd. 124, Rockwood; and Online at www.guelph.ca.

Any inquiries can be made by e-mailing [email protected] or by calling 519-837-5627.

NOTICE:

Please note that every reasonable effort is made to ensure the accuracy of this report. This report is published with the best available information at the time of publication. In the event that errors or

omissions occur the online report will be updated. Please refer to the online version of the report for the most current version.

http://www.guelph.ca/�

mailto:[email protected]�


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Systems Overview Guelph Drinking Water System The mission of the City of Guelph Water Services (“Water Services”) is to provide customers and the community with a safe, consistent supply of high quality drinking water while meeting, exceeding, and continually improving on legal, operational, and quality management system requirements. Water Services provides and promotes reliable, cost-effective systems for the safe production and delivery of consistently high quality water. Water Services is a municipally-owned and -operated water utility established in 1879. The Guelph Drinking Water System is a Class IV Water Distribution and Supply Subsystem and is composed of water supply and treatment facilities and a water distribution system. From Jan. 1, 2012 to Dec. 31, 2012, forty water operators and staff were certified to operate and maintain the water systems. In Apr. 2009, Water Services received third-party accreditation that satisfied part of the requirements under the Municipal Drinking Water Licensing Program. Third-party system document audits of Water Services’ Quality Management System were undertaken in 2010. On-site audits by the accreditation body are still pending. The distribution infrastructure (including watermains, valves, fire hydrants, services, and meters) serves approximately 124,000 people within the City of Guelph. All new components meet NSF 61 requirements or approved equivalents and are installed and maintained in accordance with approved industry standards. The system is fully metered. The Guelph Drinking Water System distribution system is comprised of the following infrastructure:

o 6.38 kilometres of 900-1,050 mm diameter water supply aqueduct; o 5 underground storage reservoirs with a combined approximate capacity of 48,000 cubic metres (48

million litres); o 3 water towers with a combined approximate capacity of 11,200 cubic metres (11.2 million litres); o approximately 545 kilometres of buried watermain with a diameter < 900 mm; o approximately 4,015 watermain valves; o approximately 2,660 fire hydrants; and o approximately 40,583 water services and water meters.

The source of Guelph’s drinking water is a series of 21 operational groundwater wells and a shallow groundwater collector system consisting primarily of true groundwater sources, with some “groundwater under the direct influence of surface water with effective filtration” (GUDI-WEF) sources (i.e. Carter Well field, Arkell 1 and the Glen Collectors). The Guelph Drinking Water System uses 12 per cent Sodium Hypochlorite (that is NSF 60 certified) for primary disinfection at 10 locations and for multi-barrier primary disinfection at three locations. At three locations, ultraviolet light is also applied as part of multi-barrier primary disinfection. At two locations, NSF 60-certified sodium silicate is used for aesthetic purposes to sequester dissolved iron and manganese. In total, Water Services operates and maintains 31 facilities for water: sources, supply, treatment, storage or transfer.


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The replacement cost of the entire system (excluding Gazer Mooney Subdivision Distribution System) is estimated to be $541.5 million or approximately $4,400 per capita. The majority of Guelph Drinking Water System operations are funded directly from the sale of water, with some additional funding through government grant programs. From Jan. 01 to Dec. 31 of 2012, a total of 16,560,328 cubic metres (16.6 billion litres) of water was treated and pumped to the system. The average daily water demand was 45,247 cubic metres (45.2 million litres). The highest daily use of water occurred on July 12, when 58,764 cubic metres (58.8 million litres) of water was pumped. The minimum day production of water was 31,536 cubic metres (31.5 million litres) and occurred on Dec. 25, 2012. From Jan. 1, 2012 to Dec. 31, 2012, all regulatory microbiological and chemical quality samples were taken by certified operators and tests performed by accredited, licensed laboratories on water samples collected throughout the drinking water system. These tests include both regulatory and operational testing – in most cases only regulatory reporting is included in this report. In all cases, the drinking water supplied to all customers was confirmed safe and the water was of higher quality than all Ontario and Canadian health-related guidelines. The Guelph Drinking Water System is defined as a large residential system operated under the regulatory requirements of the Safe Drinking Water Act and the Ontario Water Resources Act (accessed at http://www.e-laws.gov.on.ca). The Guelph Drinking Water System operated under Municipal Drinking Water Licence (MDWL) 017-101 (issue numbers 3 and 5) and the Drinking Water Works Permit (DWWP) 017-201 (issue number 3). The MDWL and the DWWP describe system-specific requirements that are supplementary to provincial regulations and act as licenses for water supply and distribution operations. These documents outline specific conditions and requirements regarding operation, maintenance and upgrades that are required by the system and are considered regulatory in nature. These documents are available by request for viewing at 29 Waterworks Place, Guelph.

http://www.e-laws.gov.on.ca/�



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Figure 1 shows the locations of the Guelph Drinking Water System well facilities that were active in 2012.

Figure 1: Guelph Drinking Water System Well Facility Locations


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Gazer Mooney Subdivision Distribution System The Gazer Mooney Subdivision Distribution System is a Class 1 Distribution Subsystem that serves approximately 200 people, and is owned by the Township of Guelph/Eramosa. The system is operated by Water Services by a legal agreement that was last signed by representatives of the City of Guelph and the Township of Guelph/Eramosa on July 30, 2009. All of the water for the Gazer Mooney Subdivision Distribution System is supplied from the Guelph Drinking Water System. All water is treated to provincial standards in the Guelph Drinking Water System and no further treatment chemicals are added to the Gazer Mooney Subdivision Distribution System. All new distribution infrastructure components meet NSF 61 requirements or approved equivalents and are installed and maintained in accordance with approved industry standards. The system is fully metered. The Gazer Mooney Subdivision Distribution System is comprised of the following infrastructure:

o approximately two kilometres of buried watermain with a diameter < 900 mm; o approximately 6 watermain valves; o approximately 6 fire hydrants; and o approximately 72 water services and water meters.

The cost of construction of the Gazer Mooney Subdivision Distribution System was listed as $197,933 in 1980. The Gazer Mooney Subdivision Distribution System is considered a small residential system and is operated under the regulatory requirements of the Safe Drinking Water Act and the Ontario Water Resources Act which may be found at http://www.e-laws.gov.on.ca. The Gazer Mooney Subdivision Distribution System operated under Municipal Drinking Water Licence No. 104-103 (issue number 1), and Drinking Water Works Permit No. 104-203 (issue number 1). These documents are available by request for viewing at 29 Waterworks Place, Guelph and at Township of Guelph/Eramosa, 8348 Wellington Rd. 124, Rockwood. Figure 2 shows the location of the Gazer Mooney Subdivision Distribution System.

Figure 2: Gazer Mooney Subdivision Distribution System



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Summary Water Services Report

a) Incidents of Regulatory Non-Compliance This section describes all incidents of non-compliance (excluding those defined as “Adverse Water Quality Incidents” (AWQI) defined and reported in section b) of this report). AWQI’s are required to be reported to the Ministry of the Environment (MOE) with respect to the following Acts and related regulations: Ontario Water Resources Act (OWRA), Safe Drinking Water Act (SDWA), and the Environmental Protection Act (EPA), and Water Services’ Municipal Drinking Water Licences (MDWL) and Drinking Water Works Permits (DWWP). Guelph Drinking Water System There was one incident of non-compliance associated with the Guelph Drinking Water System in 2012 (Jan. 01 to Dec. 31). − On June 11, 2012, a UV treatment failure related to maintenance occurred and was off-line for 6 minutes.

Back-up systems functioned normally and chlorine disinfection was not affected. Assessment of Compliance The most recent assessment of compliance for the Guelph Drinking Water system as determined by the MOE during the 2012 Annual Inspection (for the period of Jun. 2011 to July 2012) resulted in an assessment score of 96.4 per cent (compliance), which included minor administrative non-compliance.

Gazer Mooney Subdivision Distribution System There were no incidents of non-compliance associated with the Gazer Mooney Subdivision Distribution System in 2012 (Jan. 01 to Dec. 31). Assessment of Compliance The most recent assessment of compliance for the Gazer Mooney Subdivision Distribution System as determined by the MOE during the 2012 Annual Inspection (for the period of Jun. 2011 to July 2012) resulted in an assessment score of 100 per cent (compliance). b) Incidents of Adverse Drinking-Water Tests This section describes all “Adverse Water Quality Incidents” (AWQI). This term refers to any unusual test result from treated water that does not meet a provincial water quality standard or situation where disinfection of the water may be compromised. An adverse water quality incident indicates that on at least one occasion, a water quality standard was not met. The process of water quality sampling and testing can result in false positive results for contaminants; these results can be caused by contaminated sampling containers and equipment, sampling technique, sample handling and transportation, and sample analysis. In almost all cases, mandatory follow-up sampling and analysis confirms that contaminants are not present in the water provided to customers.


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Please note: Any residential tap lead sample results collected as per the Regulatory Lead Sampling Program above 10 µg/L are tracked and reported separately to the Public Health Unit, the Ministry of the Environment and the customer, and will be addressed as per the City’s Lead Reduction Plan. From Jan. 1, 2012 to Dec. 31, 2012, there were 0 regulatory residential lead exceedances. The Regulatory Lead Sampling program has been replaced with the Lead Reduction Plan (LRP); see Section J) for more information. Guelph Drinking Water System From Jan. 1, 2012 – Dec. 31, 2012, there were four adverse water quality incidents (AWQI’s) and summaries are included in Table 1: Summary of Guelph Drinking Water System Adverse Water Quality Incidents.

Table 1: Summary of Guelph Drinking Water System Adverse Water Quality Incidents

# Date AWQI

# Location Description Corrective Action

Resample Results Good

Deviation from Critical

Control Point

1 Jan 31 104912

Fire Hall – 115 Stone

Road (D048)

A value of 1 Total Coliform (TC)

detected from a distribution system

sample.

Wellington-Dufferin-Guelph Public Health (WDGPH), MOE, and Spills

Action Centre (SAC) notified. Chlorine residual increased as precaution. Re-sample results

showed zero counts of TC at D048, upstream and downstream locations.

No further action required.

Yes No

2 Jun. 5 106308

Severn Drive and Grange

Rd (D243)



sample.

WDGPH, MOE, SAC notified. Re-sample results showed zero counts of

TC at D0243, upstream and downstream locations. No further

action required.

Yes No

3 Jun. 7 106332

Sleeman Centre –

50 Woolwich

St.

Watermain break incident from

construction activities and possible entry of

debris from excavation trench.

WDGPH, MOE, SAC notified. System repaired, flushing performed, “Do Not Drink” notice to affected residents. An alternate supply of water was provided until sampling

results indicated that water use could return to normal. No further action

required.

Yes

Potential deviation from preservation of water quality in the distribution

system

4 Dec. 4 109489

Robertson Station Inlet

(D003)



sample.

Wellington-Dufferin-Guelph Public Health (WDGPH), MOE, and Spills

Action Centre (SAC) notified. Chlorine residual increased as precaution. Re-sample results

showed zero counts of TC at D003, upstream and downstream locations.

No further action required.

Yes No

n/a – not applicable WDGPH – Wellington-Dufferin-Guelph Public Health MOE – Ontario Ministry of the Environment Note: Please see section c) of this report for a description of “critical control points”.


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Gazer Mooney Subdivision Distribution System From Jan. 1, 2012 – Dec. 31, 2012 there were no adverse water quality incidents, as can be seen in Table 2: Summary of Gazer Mooney Subdivision Distribution System Adverse Water Quality Incidents.

Table 2: Summary of Gazer Mooney Subdivision Distribution System Adverse Water Quality Incidents

# Date AWQI # Location Description Corrective Action Resample

Results Good

Deviation from Critical

Control Point

n/a n/a n/a n/a n/a n/a n/a n/a

n/a – not applicable Note: Please see section c) of this report for a description of “critical control points”.

c) Deviations from Critical Control Point (CCP) Limits and Response Actions This section describes any deviation from essential steps or points in the drinking water system at which control can be applied to prevent or eliminate a drinking water hazard or to reduce it to an acceptable level. These essential steps or points in the system are known as critical control points (CCP). The CCPs are used to identify control measures that are in place to address hazards and hazardous events. These CCPs are in part stipulated by regulation and in part derived through risk assessment of the Drinking Water System. Water Services’ Critical Control Points include:

- primary disinfection, - secondary disinfection, and - backflow prevention.

Additional information (e.g. critical control limits and response actions) is included in Appendix “A” in the “Summary of Critical Control Points and Critical Control Limits”. Deviations from the CCPs are reported to both the Owners and Top Management, and are summarized in the tables included in section b) of this report. There were no confirmed deviations from CCP Limits in 2012.

d) The Efficacy of the Risk Assessment Process This section confirms the occurrence of reviews of the risk assessment process to determine the effectiveness of the process in identifying and appropriately assessing the risk of hazardous events and hazards, and in identifying the appropriate control measures, critical control points (CCPs) and related critical control limits (CCLs). The thirty-six month risk assessment described in “QMS 08 Risk Assessment Outcomes” was conducted by Water Services’ Continuous Improvement Team Members on Feb. 15, 2012, subsequently approved at a Management Review Meeting on Feb. 22, 2012 and presented in Table 3 (in summary format) within this report.


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The following table includes an Executive Summary of Risk Assessment Outcomes:

Table 3: Executive Summary of Risk Assessment Outcomes RISK IDENTIFICATION

RISK RATING*

EFFECTIVE RISK MANAGEMENT

Process Hazardous Event City

Physical Control

Measures

City Operational

Control Measures

External Control Measures (if applicable)

Water Supply

Source Degradation & Contamination

Private Contamination Sources High Not Within

City Control +

Private Contamination Sources Regulated by Ontario Ministry of the Environment (Ontario Environmental

Protection Act, Source Protection Plans)

City Contamination Sources High

Ontario Environmental Protection Act, Source Protection Plans

Source Water Infrastructure Failures Moderate + -

Treatment (Chlorination at all sites

+ UV disinfection where applicable)

Inadequate Chemical Supply Low NSF Certification of Chemicals

Treatment Infrastructure Failure Low -

Insufficient Disinfection High -

Storage Insufficient Secondary Disinfection Moderate + + -

Storage Infrastructure Failure Low -

Distribution

Distribution Infrastructure Failure Moderate + -

Cross-connection or backflow Moderate + + Ontario Environmental Protection Act, Source Protection Plans

Insufficient Secondary Disinfection Moderate + + -

Security Unauthorized Entry Low + -

Monitoring & Reporting Failure of Monitoring Equipment Low -

Power Power Failure Moderate Mutual Assistance Agreements

*Risk Ratings are based on the risk calculation (likelihood rating x consequence rating), as included in the "QMS 08 Risk Assessment Outcome" document: "Low" risk: 1 to 5; "Moderate" risk: 6 to 11; "High" risk: 12 or higher

Items in the "Effective Risk Management" section of the table with GREEN highlights indicate that Water Services has determined there are sufficient control measures to adequately control the risks. Items highlighted in YELLOW and RED indicate risk areas that are not sufficiently addressed through existing control measures, and require additional work.

+ - Improvement being made e) Internal and Third-Party Audit Results This section describes any of the audit outcomes identified to date that require follow-up actions. Internal auditing and third-party auditing is performed to fulfill the mandatory requirements of the Drinking Water Quality Management Standard (DWQMS). The internal audit is completed using internal staff. The


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purpose of audits is to evaluate the level of conformance of Water Services to the DWQMS. Audits identify both conformance and non-conformance with the Standard as well as opportunities for improvement. The 2012 internal process audits were completed on Jun. 18 – 29 and Sep. 5 – 11, 2012. Internal audit findings identified are related to improving the control of documents and records (QMS 05) and ensuring the regular review of procedures by staff (QMS 10 and QMS 12). Third-party external on-site audits have not yet been completed, but are anticipated in 2013. f) Results of Emergency Response Testing Emergency response testing is regularly completed as a component covered by the Water Services’ Quality Management System (QMS) to ensure that Water Services maintains a reasonable readiness to deal with emergencies. The ability to deal with emergencies is critical in demonstrating that Water Services has taken a diligent approach to operating the Guelph Drinking Water System. Feedback from this testing is incorporated into the Water Services Emergency Plan and /or daily operations. Due to a decrease in staff in summer 2012, the fall emergency response tests have been deferred to 2013. Table 4 includes the Emergency Response Testing Schedule.

Table 4: Emergency Response Testing Schedule ERT Scope 2011 2012 2013

Contamination: Microbial / Chemical May 13, 2011 Oct. 18, 2011

Water Shortage / Water Filling Station Spring 2013 Failure of Power / Control Systems /

Communications / Equipment Sep. 28, 2011 Oct. 29-30, 2012

Damage to Main Supply / Vandalism / Terrorism Winter 2013

Severe Weather Apr. 5, 2012

Medical Emergency Fall 2013 City of Guelph Corporate-Level Test by the

Emergency Operations Control Group Nov. 18, 2011

“Chemical Spill” Dec. 11, 2012 2013

Mmm. dd, yyyy – date completed / S – Scheduled g) Operational Performance and Statistics This section describes the various pieces of information that are used to gauge the performance of the Drinking Water System, including reasoning for changes or observations. The following section describes Operational statistics within Water Services that includes:


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− 2012 Totalized Pumpages (Jan. 01 to Dec. 31) as per the Municipal Drinking Water Licence and Permits to Take Water;

− 2012 Instantaneous Flows (Jan. 01 to Dec. 31) as per Permit to Take Water requirements; − Water Production and Population; − 2012 (Jan. 01 to Dec. 31) Collector Flows; and − Other Operational Performance Data.

2012 Totalized Pumpages and Instantaneous Flows (Jan. 01 to Dec. 31). The Safe Drinking Water Act and the Ontario Water Resources Act each require that operating authorities record and report both water takings as governed by Permits to Take Water, and water being supplied by the City of Guelph. Summaries of total water pumped, instantaneous flows and capacity (flows and volumes compared to rated capacities) by the City of Guelph from Jan. 01 to Dec. 31 can be found in Appendix “C” – Total Water Pumped and Instantaneous Flows. 2012 Totalized Pumpages (Jan. 01 to Dec. 31). Figure 3 below depicts the water pumpage rate in cubic metres per day (m3/day) that is averaged each week.

Figure 3: 2012 Totalized Pumpages (Jan. 01 to Dec. 31)

Water Services processed 16,560,328 cubic metres (16.6 billion litres) of water to the distribution system in 2012 (Jan. 01 to Dec. 31). This represents 0.73 per cent less water being supplied to the distribution system in 2012 as

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compared to the same time period in 2011 and 1.81 per cent more water than in 2010. The average daily water demand was 45,247 cubic metres (45.2 million litres). The maximum day production of water in 2012 was 58,764 cubic metres (58.8 million litres) and occurred on July 12, 2012. The minimum day production of water in the same time period was 31,536 cubic metres (31.5 million litres) and occurred on Dec. 25, 2012. Possible explanations for water use changes include: economic conditions (“an economic downturn”), seasonal variations (sufficient precipitation that is conducive to lower outside water use), and conservation programs outreach and education. Water Production vs. Water Consumption Figure 4: Guelph Water Production vs. Water Consumption vs. Population that follows depicts the maximum pumpages (peak water days), average daily water production, and average daily water consumption rates in cubic metres per day (m3/day) as compared against Guelph’s population.

Figure 4: Guelph Water Production vs. Water Consumption vs. Population


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Collector Flows The Arkell Spring Grounds Collectors (“Collectors”), one Guelph’s many water sources, consist of a gravity-fed under-drain system that collects shallow overburden groundwater. This system has been in use since the early 1900’s and can represent as much as 40 per cent of the total city-wide daily water production. When the output of this source is reduced, Water Services is required to make up the difference from other water supplies. Throughout the year, the production from this water supply varies from an approximate low of 4,000 cubic metres (4 million litres) up to an approximate high of 20,000 cubic metres (20 million litres) per day. The Collectors can also be used as a measurable index of the state of the environment (i.e. very dry to very wet as they respond to rainfall and other environmental conditions). The volume of water that the Collectors produce is one of the benchmarks used in the decision-making process to determine the appropriate level of outside water use for the City. Seasonally, between April 15th and November 15th, the City has a PTTW (permit to take water) that allows water to be pumped from the Eramosa River to a pond and trench-based “Recharge System”. In the Recharge System, the river water is filtered in-situ through the ground and approximately 50% of the flow is captured in the Glen Collector System. The productivity of the Collectors can also be used as a predictive tool. If the production volume from the Collectors is low, then it can be assumed that other water supplies would be needed to make up the difference. This may alter how regular maintenance is performed as well as the urgency with which repairs are made to supplies that unexpectedly go offline as they may be needed to supplement overall production for the City when the collector system is unable to produce a sufficient supply. The Collectors have produced 2,161,664 cubic metres (2.2 billion litres) of water in 2012 (Jan. 01 to Dec. 31). This represents 22.84 per cent less water as compared to the same time period in 2011 and 32.68 per cent less water than in 2010. Part of the discrepancy in the totalized volume comparison between 2012 and the two previous years can be attributed to the fact that the Recharge System is not being utilized in order to accommodate the Arkell OTP/AMP (Operational Testing Plan / Adaptive Management Plan) which is a condition of the Arkell Well Field PTTW (Permit to Take Water). Note: This information should not be used in isolation as a predictive tool. For a visual representation, please refer to Figure 5: 2012 Glen Collector Volumes (Jan. 01 to Dec. 31):


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2012 Glen Collector Volumes (Jan. 01 to Dec. 31). Figure 5 below depicts the Glen Collector flow rate in cubic metres per day (m3/day) that is averaged each week.

Figure 5: 2012 Glen Collector Volumes (Jan. 01 to Dec. 31)

Please note that collector flow was not augmented by the addition of Recharge water from the Eramosa river in 2011 and 2012.

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Other Operational Performance Data The tables that follow summarize Water Services’ maintenance work – for Distribution (Table 5) and for Supply (Table 6). Table 5: Water Services Maintenance Work - Distribution Maintenance Activity

JOB TYPE 2010 2011 2012

Q1&2 Q3&4 TOTAL Q1&2 Q3&4 TOTAL Q1&2 Q3&4 TOTAL Blow Off Install 1 0 1 1 0 1 0 0 0 Dig to find leak 0 0 0 0 0 0 0 3 3 Hi/Low Jumper Install 0 1 1 0 0 0 0 0 0 Hydrant Install (WW) 0 0 0 0 1 1 1 0 1 Hydrant Remove 1 0 1 0 0 0 0 1 1 Hydrant Repair 3 41 44 4 61 65 0 115 115 Hydrant Repair Hit 5 4 9 0 2 2 0 0 0 Hydrant Replace (WW) 8 7 15 18 8 26 10 1 11 Hydrant Replace Hit 5 0 5 0 0 0 1 0 1 Main Break 32 24 56 44 27 71 17 18 35 Other 1 2 3 1 3 4 2 2 4 Re-route Watermain 2 9 11 5 4 9 7 2 9 Sample Station Install 0 3 3 2 1 3 0 1 1 Sample Station Replace 0 0 0 2 1 3 0 0 0 Service Cut Off 1 4 5 1 1 2 1 12 13 Service Lowered 0 0 0 1 0 1 0 0 0 Service New Install 0 0 0 0 0 0 0 0 0 Service Repair 48 34 82 38 32 70 46 47 93 Service Replace Lead 45 54 99 15 35 50 24 20 44 Service Replace Non-Lead 10 18 28 13 23 36 32 29 61 Valve Install (WW) 21 5 26 7 9 16 5 6 11 Valve Remove 0 1 1 1 0 1 1 0 1 Valve Repair 12 10 22 2 8 10 4 5 9 Valve Replace (WW) 14 38 52 16 27 43 14 14 28 Meters New 377 467 844 441 383 824 250 304 554 Meters Exchanged 720 578 1,298 361 262 623 367 276 643 Table 5: Water Services Maintenance Work - Distribution Maintenance Activity

ITEMS REPORTED ANNUALLY 2010 2011 2012

Hydrants new/replaced by Engineering 68 39 37 Total City Hydrants 2,562 2,601 2,660 Valves new/replaced by Engineering 123 67 61 Total City Main Valves 3,806 3,892 4,015 Watermains new/replaced by Engineering (km) 9.9 5.4 5.1 Total Watermains Excluding Aqueduct (km) 531.6 547 544.6 Watermains Cleaned (km) 147 108 171 Watermains Re-lined (m) 450 1,692 160


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Table 6 below includes water-related major maintenance activities (may include programs that have a series of projects) that may exceed $5,000 and/or involves an extensive amount of program and/or project time.

Table 6: Major Water Services Maintenance Work

Major Maintenance Activity Well Site(s)

Backflow Prevention Testing and Repair by outside contractors Various sites Booster Pump (#1) Actuator and Pipe Replacement F.M. Woods Booster Pump Starter Replacement Burkes CL2 Metering Pump Purchase F.M. Woods Dam Rehabilitation Arkell Spring Grounds Dewatering Pump (spare) Purchase F.M. Woods Diesel Inspections by outside Contractors Various sites Diesel Generator Rental for 2012 Burkes Elevated Storage Tank Inspections Various Sites Flow Meter Replacement F.M. Woods Flow Meter Verifications by outside Contractors Various sites Hydro Pole Replacement Arkell Spring Grounds Instrumentation Infrastructure Upgrade Helmar Manual Actuator for POE Valves – Replacement F.M. Woods P.O.E. actuator replacement for 24 “ valve in Woods Chamber 4 F.M. Woods P.O.E. Prop Meter Purchase F.M. Woods Power Monitoring Installation All sites Reliability-Centered Maintenance Program (RCMP) All sites Reservoir Upgrades Calico SCADA to non-SCADA sites Various sites UV train # 1, 24” Valve/Actuator Replacement F.M. Woods Valve Replacement F.M. Woods VFD Replacement Clythe Wash Line (2” Stainless Steel) Replacement Clair Tower Washroom (Mens) Upgrade F.M. Woods Water line (8”) installation for well testing Arkell #15 to river Well Pump Replaced Helmar

h) Raw and Treated Water Quality – Guelph Drinking Water System This section describes the water quality monitoring, both regulatory and operational, that has been collected in 2012 (Jan. 01 to Dec. 31). Water Quality Review – Guelph Drinking Water System Under the Safe Drinking Water Act (SDWA), municipalities are required to monitor both the raw and treated quality of the source water supplied. This monitoring is performed for both regulatory compliance and due diligence and is expected to identify any changes within the treated water as well as in the raw source waters.


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Please note: All regulated chemical parameters where values above the lab’s MDL (minimum detection limit) have been detected in the City of Guelph’s treated water sources are underlined indicating a hyperlink to an Excel Workbook in Guelph’s EDMS (electronic document management system). Note: EDMS is available for internal use only. The workbook contains a definition of the parameter, an Excel worksheet for each treated source where the parameter has been detected with values for all sample results from Jan. 01, 2007 to Dec. 31, 2012. This database is used to closely track the instances of the identified chemical parameters and therefore provide time for planning / budgeting if treatment or an alternative supply is eventually required due to the presence of a given parameter. The database is updated quarterly. The following section summarizes daily Distribution free chlorine residual test results required by O. Reg. 170/03 Schedule 7-3 where “secondary disinfection” is provided for the period of Jan. 01 to Dec. 31, 2012. The Verney Tower sample point is used to represent the water quality provided by the Zone One distribution system pressure zone and the Speedvale Tower sample point represents the water quality provided by Zone Two for the purposes of the regulation. Please note that the City of Guelph takes additional “operational” daily Distribution samples and tests for free chlorine residual in order to better monitor the free residual in the Distribution System and respond accordingly. There was no instance of an adverse result in 2012 (Jan. 01 to Dec. 31): Table 7: O. Reg. 170/03 Schedule 7-3, City of Guelph - Distribution Manual Free Chlorine Residual Summary

(Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

Criteria Total

Analyses

Total Samples

above Detection

Limit

Total Outside ODWQS Criteria

Range Units

Free Chlorine Residual – Zone One 0.05 – 4.0 366 366 0 0.50 – 1.05 mg/L Free Chlorine Residual – Zone Two 0.05 – 4.0 366 366 0 0.46 – 1.03 mg/L Legend: ODWQS – O. Reg. 169/03 Ontario Drinking Water Quality Standards “Above Detection Limit” means the result can be detected using the current level of technology. Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report.


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Table 8 summarizes bacteriological sampling and test results required by O. Reg. 170/03 Schedule 6-3 and 10 for the period of Jan. 01 to Dec. 31, 2012. Table 8: O. Reg. 170/03 Schedule 10-4, City of Guelph - Raw Bacteriological Sampling Summary

(Jan. 01 to Dec. 31, 2012) Raw Bacteriological Sampling Summary

Number of Raw Samples Taken 1045

Number of Raw Analyses 3135

Parameter ODWQS

Criteria Total

Analyses

Total Samples

above Detection

Limit


Range Units

Raw - E. coli n/a 1045 1 n/a 0 - 1 cfu/100 mL

Raw - Total Coliform n/a 1045 38 n/a 0 - 39 cfu/100 mL

Raw - HPC n/a 0 0 n/a n/a cfu/mL

Raw - Background n/a 1045 143 n/a 0 – 320 cfu/100 mL Raw River Source (prior to in situ filtration) - E. coli n/a 0 0 n/a n/a cfu/100 mL

Raw River Source (prior to in situ filtration) - Total Coliform n/a 0 0 n/a n/a cfu/100 mL

Raw River Source (prior to in situ filtration) - HPC n/a 0 0 n/a n/a cfu/mL

Raw River Source (prior to in situ filtration) - Background n/a 0 0 n/a n/a cfu/100 mL

Legend:

“Raw” refers to samples that have not yet received disinfection “E. coli”, indicator bacteria used to determine the presence of fecal contamination “Total Coliform”, indicator bacteria group used to determine presence of contamination “HPC”, Heterotrophic Plate Count, indicator bacteria group used to monitor general water quality (non -regulatory) “Background”, indicator bacteria group used to monitor general water quality (non -regulatory) “Treated” refers to samples that have received disinfection “POE”, point of entry, the point at or near which treated water enters the distribution system “Distribution” refers to samples taken within the distribution system, post primary treatment

“cfu” (colony forming unit) “n/a” (not applicable) “in situ filtration” refers to the filtration achieved as river water migrates through the ground and into the Glen Collector System “ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards A“2,000” is the greatest value which is reported, actual result may be higher “Above Detection Limit” means the result can be detected using the current level of technology.

Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report.


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Table 9: O. Reg. 170/03 Schedule 10-3, 10-2 and 6-3, City of Guelph - Treated Bacteriological Sampling Summary

(Jan. 01 to Dec. 31, 2012) Treated Bacteriological Sampling Summary

Number of POE Samples Taken 574

Number of POE Analyses 2864

Number of Distribution Samples Taken 1710

Number of Distribution Analyses 7666

Parameter ODWQS

Criteria Total

Analyses

Total Samples

above Detection

Limit


Range Units

POE - E. coli 0 574 0 0 n/a cfu /100 mL

POE - Total Coliform 0 574 0 0 n/a cfu /100 mL

POE – HPC n/a 573 33 n/a 0 - 26 cfu /mL

POE – Background n/a 574 3 n/a 0 - 50 cfu /100 mL

POE – Free Chlorine Residual 0.05 to 4.0 569A n/a 0 0.25 – 1.32 mg/L

Distribution - E. coli 0 1710 0 n/a n/a cfu /100 mL

Distribution - Total Coliform 0 1710 3 3 0 - 3 cfu /100 mL

Distribution – HPC n/a 826 60 n/a 0 - 120 cfu /mL

Distribution – Background n/a 1710 14 n/a 0 – 130 cfu /100 mL

Distribution – Free Chlorine Residual 0.05 to 4.0 1710B n/a 0 0.25 – 1.16 mg/L

Legend:

“E. coli”, indicator bacteria used to determine the presence of fecal contamination “Total Coliform”, indicator bacteria group used to determine presence of contamination “HPC”, Heterotrophic Plate Count, indicator bacteria group used to monitor general water quality (non -regulatory) “Background”, indicator bacteria group used to monitor general water quality (non -regulatory) “Treated” refers to samples that have received disinfection “POE”, point of entry, the point at or near which treated water enters the distribution system “Distribution” refers to samples taken within the distribution system, post primary treatment

“cfu” (colony forming unit) “n/a” (not applicable) “ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards ATotal number of samples used specifically to satisfy the requirements of O.Reg. 170/03 Schedule 10-3 and 6-3 (Treated Source samples taken for Operational purposes are not included). BTotal number of samples used specifically to satisfy the requirements of O.Reg. 170/03 Schedule 10-2 and 6-3 (Distribution samples taken for Operational purposes are not included).

*See section b) Incidents of Adverse Water Quality Tests “Above Detection Limit” means the result can be detected using the current level of technology.



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The following section summarizes raw source turbidity sampling and test results required by O. Reg. 170/03 Schedule 7-3 for the period of Jan. 01 to Dec. 31, 2012. Schedule 7-3 requires a “Monthly” sampling schedule, the City of Guelph samples all raw sources and tests for turbidity on a weekly basis to better monitor this aspect of raw water quality. Table 10: O. Reg. 170/03 Schedule 7-3, City of Guelph - Raw Source Turbidity Sampling Summary

(Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

Criteria Total

Analyses

Total Samples

above Detection

Limit

Total Outside ODWQS Criteria Range Units

Raw Source Turbidity n/a 955 955 n/a 0.06– 1.00 ntu Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “n/a” ( not applicable) “ntu” (nepholometric turbidity unit) “Above Detection Limit” means the result can be detected using the current level of technology.

Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report. Microparticulate and Laser Particle Counting Sampling As a part of the Guelph Drinking Water System’s Municipal Drinking Water Licence (MDWL), Guelph Water services is required to assess twice annually Arkell Well #1 and The Arkell Collector Systems which are both groundwater under the influence of surface water with effective in situ filtration (GUDI-WEF). The purpose of the assessment is to ensure that the sources continue to meet the GUDI-WEF source water characteristics as outlined by the MOE. Sampling was performed on these two water sources in the spring and fall of 2012. The sources continue to meet the GUDI-WEF source water characteristics. Treated Water Quality Statistics – O. Reg. 170/03 Schedule 6 - “Continuous Monitoring” Results Summary Water Services utilises over twenty regulatory and operational continuous monitoring devices to measure water quality. Each regulatory device has controls associated with it such that in the event that the device detects that a measured value is outside the acceptable parameters for that location, the device causes an alarm to be sent to an operator for immediate response (24 hours per day seven days per week) and either automatically shuts down the station or activates a second alarm for immediate operator response. Both the minimum allowable levels (if applicable) and the target values for Water Services regulatory continuous monitoring devices are listed below. The target values represent a safety margin to help ensure that regulatory requirements are satisfied at all times. Please note that with the exception of the values reported in the AWQI section of this report (Section B), if applicable, continuous monitoring values all fell within acceptable regulatory standards in 2012 (Jan.01 to Dec. 31).


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Table 11: O. Reg. 170/03 Schedule 6, “Continuous Monitoring” Results Summary (Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

or Regulatory Minimum

Target Range Units

Point of Entry Free Chlorine Residual 0.05 mg/L Greater than 0.4 mg/L UV Dose F.M. Woods Station 24 mJ/cm2 Greater than 40 mJ/cm2 UV Dose Urban Wells 40 mJ/cm2 Greater than 45 mJ/cm2 Legend: “ODWQS” – O. Reg. 169/03Ontario Drinking Water Quality Standards

Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report. Treated Water Quality Statistics – O. Reg. 170/03 Schedule 13-6 and 13-7, “Three Month” Sampling Results Summary In 2012, all operational Treated Sources were sampled and analyzed for Schedule 13-6 and 13-7 parameters as per O. Reg. 170/03. Regulation 170/03, Schedule 13-6 requires a minimum of one distribution sample taken from the Distribution System where THM’s (trihalomethanes) are most likely to develop (points with high retention times). Water Services uses Speedvale Tower and Clair Tower for this purpose in the Guelph Drinking Water System. The Maximum Allowable Concentration (MAC) for THM’s is 0.1 mg/L. However, for this parameter the MAC uses a running annual average of quarterly samples. The results of the running average value for THM’s for all related Distribution System samples in 2012 are below the ½ MAC (half of the maximum allowable concentration). All operational Treated Sources were sampled and analyzed for Nitrates and Nitrites as per Regulation 170/03, Schedule 13-7. The results for 2012 were under the ½ MAC. Raw sampling results are also shown in Table 12 (ODWQS do not apply to these values).


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Table 12: O. Reg. 170/03 Schedule 13-6 and 13-7, City of Guelph - “Three Month” Sampling Results Summary

(Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

MAC

½ MAC Total

Samples

Samples Above MDL

Total Above

ODWQS Criteria

Range (mg/L) Average (mg/L) Min Max

Trihalomethanes 0.100A n/a 8 8 0 0.0261 0.0461 0.0362 Nitrate + Nitrite (as nitrogen)

10 5 60 50 0 < 0.10 2.6 1.134

Nitrate + Nitrite (as nitrogen) – Woods’ Raw Sources (Operational Sampling)

n/a n/a 83 82 n/a < 0.10 7.3 3.631

Nitrate + Nitrite (as nitrogen) – Paisley Raw Source (Operational Sampling)

n/a n/a 4 4 n/a 0.96 1.6 1.265

Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “MAC” - Maximum Allowable Concentration “½ MAC” – half of Maximum Allowable Concentration

“MDL” (Minimum Detection Level) “<”, means less than lower detection limit shown “n/a” (not applicable) AThis standard is expressed as a running annual average


Treated Water Quality Statistics – Operational VOC Scan Results Summary Please note that Schedule 13-6 and Schedule 24 parameters are also part of the “Operational VOC Sampling Regime” and therefore the values in the “Operational VOC Scan Results Summary” in Appendix “B” include a repetition of the relevant data from the Schedule 13-6 and Schedule 24 tables. The “Operational VOC Scan Results Summary” lists the total number of samples analyzed for these parameters in the 2012. Table 13 (below), highlights specific VOC parameters due to their presence / significance within the water supply. There was no instance of an adverse result in 2012.

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Table 13: City of Guelph Operational VOC Scan Selected Results Summary (Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

MAC

½ MAC Total

Samples

Samples Above MDL

Total Above

ODWQS Criteria


Dichloromethane 0.05 0.025 50 0 0 < 0.0005 < 0.0005 n/a Tetrachloroethylene (perchloroethylene) 0.03 0.015 50 8 0 < 0.0001 0.00017 0.00013

Trichloroethylene 0.005 0.0025 52 41 0 < 0.0001 0.00198 0.00113 TrihalomethanesB 0.100A n/a 55 41 0 < 0.0002 0.0261 0.00995

Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “MAC” (Maximum Allowable Concentration) “½ MAC” – half of Maximum Allowable Concentration “MDL” (Minimum Detection Level) “<”, means less than lower detection limit shown

“n/a” (not applicable) “ AO” (Aesthetic Objective) A This standard is expressed as a running annual average B This subset of trihalomethane samples represents sampling from treated sources and does not refer to the previous distribution system sampling

Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report. Treated Water Quality Statistics – O. Reg. 170/03 Schedule 23 Results Summary If sampling for a particular schedule’s parameters (e.g. Schedule 23 and 24) did not occur within the calendar year of the report, then the most recent values are required to be included in the report for reference. In 2010, all “Treated Sources” were sampled and analyzed for Schedule 23 parameters as per O. Reg. 170/03. All of the City of Guelph’s treated ground water sources are on a three year sampling schedule. F.M. Woods’ Station is the exception and is sampled on the annual surface water schedule due to the fact that three of the eight sources that supply F.M. Woods’ are GUDI-WEF sources (the Carter Well field, Arkell 1 and the Arkell Glen Collectors). The results of the Schedule 23 inorganic parameter analysis in 2010 were all under the ½ MAC (half of the maximum allowable concentration) and the majority were under the laboratory’s MDL (minimum detection level). Please refer to the section entitled “O. Reg. 170/03 Schedule 23 Results Summary” included in Appendix “B” for more information. The next scheduled “Three Year” Schedule 23 sampling event takes place in the third quarter of 2013. The results of the Annual Schedule 23 inorganic parameter analysis in 2012 for F.M. Woods’ Station were all under the ½ MAC (half of the maximum allowable concentration) and the majority were under the laboratory’s MDL (minimum detection level).







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Table 14: O. Reg. 170/03 Schedule 23, 13-2a, City of Guelph - Annual Schedule 23 Sampling Results Summary

(Jan. 01 – Dec. 31, 2012)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL

# Above ODWQS Criteria


Antimony 0.014 0.007 1 0 0 < 0.0005 < 0.0005 n/a Arsenic 0.025 0.0125 1 0 0 < 0.001 < 0.001 n/a Barium 1.0 0.5 1 1 0 0.046 0.046 0.046 Boron 5.0 2.5 1 1 0 0.017 0.017 0.017 Cadmium 0.005 0.0025 1 1 0 0.0001 0.0001 0.0001 Chromium 0.05 0.025 1 0 0 < 0.005 < 0.005 n/a Mercury 0.001 0.0005 1 0 0 < 0.0001 < 0.0001 n/a Selenium 0.01 0.005 1 0 0 < 0.002 < 0.002 n/a Uranium 0.02 0.01 1 1 0 0.00077 0.00077 0.00077

Legend: ODWQS – O. Reg. 169/03 Ontario Drinking Water Quality Standards MAC (Maximum Allowable Concentration) MDL (Minimum Detection Level)

< means less than lower detection limit shown n/a (not applicable)

Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report

Treated Water Quality Statistics – O. Reg. 170/03 Schedule 24 Results Summary If sampling for a particular schedule’s parameters (e.g. Schedule 23 and 24) did not occur within the calendar year of the report, then the most recent values are required to be included in the report for reference. In 2010, all “Treated Sources” were sampled and analyzed for Schedule 24 parameters as per O. Reg. 170/03. All of the City of Guelph’s treated ground water sources are on a three year sampling schedule. F.M. Woods’ Station is the exception and is sampled on the annual surface water schedule due to the fact that three of the eight sources that supply F.M. Woods’ are GUDI-WEF sources (the Carter Well field, Arkell 1 and the Glen Collectors). The results of the Schedule 24 organic parameter analysis in 2010 were all under the ½ MAC (half of the maximum allowable concentration) and the majority were under the laboratory’s MDL (minimum detection level). Please refer to the section entitled “O. Reg. 170/03 Schedule 24 Results Summary” included in Appendix “B” for more information. It should be noted that values for TCE (trichloroethylene) at Membro and Emma have on occasion, crested the ½ MAC value of 0.0025 mg/L and as a result Water Services has moved to an “Increased Frequency Sampling Plan” as required by Regulation 170/03 - 13-5 which requires that sampling for this parameter be sampled every “three months” until two consecutive samples receive results below the ½ MAC value. As a precautionary measure, Water Services samples both raw and treated on a monthly schedule at Membro and Water. All other sources (raw and treated are sampled annually (minimally) for VOC’s (Volatile Organic Carbon) through a “Guelph VOC Scan” in








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order to better track parameters such as TCE via more data. Currently, TCE is above the MDL but below the ½ MAC at Membro, Water Street, Park and Paisley* POE. *The TCE at Paisley POE can be attributed to Emma, Membro, Water Street and Park via the Paisley Reservoir low zone fill line as VOC analysis from 2007 to the present on Paisley raw water show values below the lab’s MDL (minimum detection level) for all parameters. The next scheduled “Three Year” Schedule 24 sampling event takes place in the third quarter of 2013. The results of the Annual Schedule 24 organic parameter analysis in 2012 for F.M. Woods’ Station were all under the ½ MAC (half of the maximum allowable concentration) and the laboratory’s MDL (minimum detection level).

Table 15: O. Reg. 170/03 Schedule 24, 13-4a, City of Guelph - Annual Schedule 24 Sampling Results Summary

(Jan. 1 – Dec. 31, 2012)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Sample

s

Samples Above MDL

# Above ODWQ

S Criteria


Alachlor 0.005 0.0025 1 0 0 < 0.0005 < 0.0005 n/a Aldicarb 0.009 0.0045 1 0 0 < 0.005 < 0.005 n/a Aldrin + Dieldrin 0.0007 0.00035 1 0 0 < 0.00001 < 0.00001 n/a Atrazine + N-dealkylated metabolites

0.005 0.0025 1 0 0 < 0.001 < 0.001 n/a

Azinphos-methyl 0.02 0.01 1 0 0 < 0.002 < 0.002 n/a Bendiocarb 0.04 0.02 1 0 0 < 0.002 < 0.002 n/a Benzene 0.005 0.0025 2 0 0 < 0.0001 < 0.0001 n/a Benzo(a)pyearene 0.00001 0.000005 1 0 0 < 0.000009 < 0.000009 n/a Bromoxynil 0.005 0.0025 1 0 0 < 0.0005 < 0.0005 n/a Carbaryl 0.09 0.045 1 0 0 < 0.005 < 0.005 n/a Carbofuran 0.09 0.045 1 0 0 < 0.005 < 0.005 n/a Carbon Tetrachloride 0.005 0.0025 2 0 0 < 0.0001 < 0.0001 n/a Chlordane (Total) 0.007 0.0035 1 0 0 < 0.00001 < 0.00001 n/a Chlorpyearifos 0.09 0.045 1 0 0 < 0.001 < 0.001 n/a Cyanazine 0.01 0.005 1 0 0 < 0.001 < 0.001 n/a Diazinon 0.02 0.01 1 0 0 < 0.001 < 0.001 n/a Dicamba 0.12 0.06 1 0 0 < 0.001 < 0.001 n/a 1,2-Dichlorobenzene 0.2 0.1 2 0 0 < 0.0002 < 0.0002 n/a 1,4-Dichlorobenzene 0.005 0.0025 2 0 0 < 0.0002 < 0.0002 n/a Dichlorodiphenyltrichloroethane (DDT) + metabolites

0.03 0.015 1 0 0 < 0.00002 < 0.00002 n/a

1,2-Dichloroethane 0.005 0.0025 2 0 0 < 0.0002 < 0.0002 n/a 1,1-Dichloroethylene (vinylidene chloride)

0.014 0.007 2 0 0 < 0.0001 < 0.0001 n/a

Dichloromethane 0.05 0.025 2 0 0 < 0.0005 < 0.0005 n/a



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Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Sample

s

Samples Above MDL

# Above ODWQ

S Criteria


2,4-Dichlorophenol 0.9 0.45 1 0 0 < 0.0005 < 0.0005 n/a 2,4-Dichlorophenoxy acetic acid (2,4-D)

0.1 0.05 1 0 0 < 0.001 < 0.001 n/a

Diclofop-methyl 0.009 0.0045 1 0 0 < 0.0009 < 0.0009 n/a Dimethoate 0.02 0.01 1 0 0 < 0.003 < 0.003 n/a Dinoseb 0.01 0.005 1 0 0 < 0.001 < 0.001 n/a Diquat 0.07 0.0035 1 0 0 < 0.007 < 0.007 n/a Diuron 0.15 0.075 1 0 0 < 0.01 < 0.01 n/a Glyphosate 0.28 0.14 1 0 0 < 0.002 < 0.002 n/a Heptachlor + Heptachlor Epoxide

0.003 0.0015 1 0 0 < 0.00001 < 0.00001 n/a

Lindane (Total) 0.004 0.002 1 0 0 < 0.000006 < 0.000006 n/a Malathion 0.19 0.095 1 0 0 < 0.005 < 0.005 n/a Methoxychlor 0.9 0.45 1 0 0 < 0.00002 < 0.00002 n/a Metolachlor 0.05 0.025 1 0 0 < 0.0005 < 0.0005 n/a Metribuzin 0.08 0.04 1 0 0 < 0.005 < 0.005 n/a Monochlorobenzene 0.08 0.04 2 0 0 < 0.0001 < 0.0001 n/a Paraquat 0.01 0.005 1 0 0 < 0.001 < 0.001 n/a Parathion 0.05 0.025 1 0 0 < 0.001 < 0.001 n/a Pentachlorophenol 0.06 0.03 1 0 0 < 0.0005 < 0.0005 n/a Phorate 0.002 0.001 1 0 0 < 0.0005 < 0.0005 n/a Picloram 0.19 0.095 1 0 0 < 0.005 < 0.005 n/a Polychlorinated Biphenyls (PCB) 0.003 0.0015 1 0 0 < 0.00005 < 0.00005 n/a Prometryne 0.001 0.0005 1 0 0 < 0.0003 < 0.0003 n/a Simazine 0.01 0.005 1 0 0 < 0.001 < 0.001 n/a Temephos 0.28 0.14 1 0 0 < 0.01 < 0.01 n/a Terbufos 0.001 0.0005 1 0 0 < 0.0005 < 0.0005 n/a Tetrachloroethylene (perchloroethylene)

0.03 0.015 2 0 0 < 0.0001 < 0.0001 n/a

2,3,4,6-Tetrachlorophenol 0.1 0.05 1 0 0 < 0.0005 < 0.0005 n/a Triallate 0.23 0.115 1 0 0 < 0.001 < 0.001 n/a Trichloroethylene 0.005 0.0025 2 0 0 < 0.0001 < 0.0001 n/a 2,4,6-Trichlorophenol 0.005 0.0025 1 0 0 < 0.0005 < 0.0005 n/a 2,4,5-Trichlorophenoxy acetic acid (2,4,5-T)

0.28 0.14 1 0 0 < 0.001 < 0.001 n/a

Trifluralin 0.045 0.0225 1 0 0 < 0.001 < 0.001 n/a Vinyl Chloride 0.002 0.001 2 0 0 < 0.0002 < 0.0002 n/a








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Treated Water Quality Statistics – O. Reg. 170/03 Schedule 13-8 and 13-9, “Five Year” Sampling Results Summary If sampling for a particular schedule’s parameters (e.g. Schedule 23 and 24) did not occur within the calendar year of the report, then the most recent values are required to be included in the report for reference. The last occurrence of the scheduled “Five Year” sampling event was in 2009. Fluoride is sampled on this schedule. In 2009, Fluoride (naturally present) was detected at all treated sources; the analytical results were all under the ½ MAC (half of the maximum allowable concentration). The values in Table 16 reflect the 2009, Schedule 13-9 sampling regime. Sodium, however, is sampled on a more frequent basis (annually) due to the fact that at every treated source with the exception of F.M. Woods (currently), sodium levels are above the lower reportable limit of 20 mg/L. The increased frequency of sampling provides more data in order to better establish sodium value trends. Sodium results for 2012 can be referenced in “Table 17: City of Guelph General Chemistry Selected Results Summary”. This data is provided to the Wellington-Dufferin-Guelph Public Health Unit. The next scheduled “Five Year” Schedule 13-8 and 13-9 sampling event takes place in the second quarter of 2014. Table 16: O. Reg. 170/03 Schedule 13-8 and 13-9, City of Guelph - “Five Year” Sampling Results Summary

(Jan. 01 to Dec. 31, 2009)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL

Total Above

ODWQS Criteria


Sodium 20 and 200A n/a 14 14 13 15 130 60.786 Fluoride 1.5 and 2.4B 0.75 13 12 0 <0.1 0.70 0.308

Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “MAC” (Maximum Allowable Concentration) “MDL” (Minimum Detection Level) “<”, means less than lower detection limit shown “n/a”, (not applicable) AThe aesthetic objective for sodium in drinking water is 200 mg/L. The local Medical Officer of Health should be notified when the sodium concentration exceeds 20 mg/L so that this information may be communicated to local physicians for their use with patients on sodium restricted diets. BWhere supplies contain naturally occurring fluoride at levels higher than 1.5 mg/L but less than 2.4 mg/L the Ministry of Health and Long Term Care recommends an approach through local boards of health to raise public and professional awareness to control excessive exposure to fluoride from other sources.

Please note that tabulated values are from best available information at the time of table creation. While the values above satisfy the regulatory minimum regulatory requirements, Water Services performs many additional operational tests not listed in this report. Treated Water Quality Statistics – General Chemistry Results Summary Water Services has initiated an “Annual General Chemistry” sampling event through RCAp (Rapid Chemical Analysis Package). This body of data can be used to answer “customer inquiries” as well as inquiries from Water Services staff and consultants in terms of treatment upgrades et cetera.



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Please note that Schedule 23 parameters are also part of the “Annual General Chemistry Sampling Regime” and therefore the values in the “General Chemistry Results Summary” section in Appendix “B” include a repetition of the relevant data from the Schedule 23 Table. The “General Chemistry Results Summary” lists the total number of samples analyzed for these parameters in 2012. In the third quarter of 2012, all “Treated Sources” were sampled and analyzed for general chemistry parameters. Please refer to the “General Chemistry Results Summary” in Appendix “B” for the full list of parameters. Table 17 (below), highlights specific parameters due to their presence / significance within the water supply.

Table 17: City of Guelph General Chemistry Selected Results Summary (Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

MAC

ODWQS

AO

ODWQS OG

Total Samples

Samples Above MDL

Total Above

Criteria


Ammonia-N n/a n/a n/a 12 2 n/a < 0.05 2.8 2.25 Chloride n/a 250 n/a 12 12 0 40 240 127 Hardness (Calculated as CaCO3)

n/a n/a 80-100 12 12 12 330 500 414

Iron n/a 0.3 n/a 12 1 0 < 0.1 0.24 0.24 Lead 0.01 n/a n/a 12 1 0 < 0.0005 0.0011 0.0011 Manganese n/a 0.05 n/a 12 11 0 < 0.002 0.047 0.01063 Sodium n/a 20 and 200 n/a 12 12 12 23 140 68.083 Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “MAC” (Maximum Allowable Concentration) “MDL” (Minimum Detection Level) “<” means less than lower detection limit shown “n/a” (not applicable)

“AO” (Aesthetic Objective) “OG” (Operational Guideline)


i) Treated Water Quality – Gazer Mooney Subdivision Distribution System This section describes the Regulatory water quality monitoring that has been collected in the Gazer Mooney Subdivision Distribution System in 2012 (Jan. 01 to Dec. 31, 2012). For regulatory sampling schedules that do not occur in 2012 related to the Gazer Mooney System, the most recent historical data is listed.








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Water Quality Review - Gazer Mooney Subdivision Distribution System Under the Safe Drinking Water Act (SDWA), municipalities are required to monitor both the raw and treated quality of the source water supplied. This monitoring is performed for both regulatory compliance and due diligence and is expected to identify any changes within the treated water as well as in the raw source waters. Please note: All regulated chemical parameters where values above the lab’s MDL (minimum detection limit) have been detected in the City of Guelph’s treated water sources are underlined indicating a hyperlink to an Excel Workbook in EDMS (electronic data management system). The workbook contains a definition of the parameter, a worksheet for each treated source where the parameter has been detected with values and a bar graph that contain all sample results from Jan. 01, 2007 to Dec. 31, 2012. This database is used to closely track the instances of the identified chemical parameters and therefore provide time for planning /budgeting if treatment or an alternative supply is eventually required due to a given parameter. The database is updated quarterly. The following section summarizes daily Distribution free chlorine residual test results required by O. Reg. 170/03 Schedule 7-2 for the period of Jan. 01 to Dec. 31, 2012. There was no instance of an adverse result in 2012 between Jan. 01 and Dec. 31:

Table 18: O. Reg. 170/03 Schedule 7-2, Gazer Mooney - Distribution Manual Free Chlorine Residual Summary

(Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

Range Total

Samples Total Samples Outside of

ODWQS Criteria Range (mg/L) Average

(mg/L) Units

Min Max Free Chlorine Residual 0.05 – 4.0 366 0 0.31 1.09 0.86 mg/L

Legend: “ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards



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The following section summarizes bacteriological sampling and test results required by O. Reg. 170/03 Schedule 10 for the period of Jan. 01 to Dec.31, 2012. There was no instance of an exceedance for a Regulatory microbiological parameter in 2012 between Jan. 01 and Dec. 31:

Table 19: O. Reg. 170/03 Schedule 10-2, Gazer Mooney Treated Bacteriological Sampling Summary (Jan. 01 to Dec. 31, 2012)

Treated5 Bacteriological Sampling Summary

Number of Distribution Samples Taken 52

Number of Distribution Analyses 260

Parameter ODWQS

Criteria Total

Analyses

Total Samples above

Detection Limit


Range Units

Distribution - E. coli 0 52 0 0 n/a cfu/100 mL

Distribution - Total Coliform 0 52 0 0 n/a cfu/100 mL

Distribution – HPC n/a 52 1 0 0 - 1 cfu/mL

Distribution – Background n/a 52 0 n/a n/a cfu/100 mL

Distribution– Free Chlorine Residual 0.05 – 4.0 52 n/a 0 0.31 – 1.09 mg/L

Legend: “E. coli”, indicator bacteria used to determine the presence of fecal contamination “Total Coliform”, indicator bacteria group used to determine presence of contamination “HPC”, Heterotrophic Plate Count, indicator bacteria group used to monitor general water quality (non -regulatory) “Background”, indicator bacteria group used to monitor general water quality (non -regulatory) “Treated” refers to samples that have received disinfection

“Distribution” refers to samples taken within the distribution system, post primary treatment “POE”, point of entry, the point at or near which treated water enters the distribution system “cfu” (colony forming unit) “n/a” (not applicable) “ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “Above Detection Limit” means the result can be detected using the current level of technology.



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Treated Water Quality Statistics – O. Reg. 170/03 Schedule 13-6, “Three Month” Sampling Results Summary In 2012, Gazer Mooney Subdivision Distribution System was sampled and analyzed for Schedule 13-6 parameters as per O. Reg. 170/03: Regulation 170/03, Schedule 13-6 requires a minimum of one distribution sample taken from the Distribution System where THM’s (trihalomethanes) are most likely to develop (points with high retention times). The MAC for THM’s is 0.1 mg/L. However, for this parameter the MAC uses a running annual average of quarterly samples. The results of the running average for the Gazer Mooney Subdivision Distribution System samples in 2012 are below the ½ MAC (maximum allowable concentration).

Table 20: O. Reg. 170/03 Schedule 13-6, Gazer Mooney - “Three Month” Sampling Results Summary

(Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL



Trihalomethanes 0.100A n/a 4 4 0 0.0135 0.0216 0.0176 Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “MAC” (Maximum Allowable Concentration) “MDL” (Minimum Detection Level)

“<”, means less than lower detection limit shown “n/a” (not applicable) A This standard is expressed as a running annual average




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Treated Water Quality Statistics – General Chemistry Results Summary In addition to the Regulatory sampling and analysis required for the operation of the Gazer Mooney Subdivision. Water Services samples for additional parameters as listed in Table 21 in order to gather additional data and answer common inquiries from the public. Table 21: Gazer Mooney General Chemistry Results Summary

(Jan. 01 to Dec. 31, 2012)

Parameter ODWQS

MAC mg/L ODWQS

AO

½ MAC mg/L

Total Samples

Samples Above MDL

Total Above

ODWQS Criteria


Sodium 20 and 200A n/a n/a 1 1 1 29 29 29 Chloride n/a 250 n/a 1 1 0 46 46 46

Legend:

“ODWQS” – O. Reg. 169/03 Ontario Drinking Water Quality Standards “MAC” (Maximum Allowable Concentration) “MDL” (Minimum Detection Level) “AO” (Aesthetic Objective) “<”, means less than lower detection limit shown “n/a”, (not applicable) AThe aesthetic objective for sodium in drinking water is 200 mg/L. The local Medical Officer of Health should be notified when the sodium concentration exceeds 20 mg/L so that this information may be communicated to local physicians for their use with patients on sodium restricted diets. BFluoride is sampled on a five year operational schedule. CWhere supplies contain naturally occurring fluoride at levels higher than 1.5 mg/L but less than 2.4 mg/L the Ministry of Health and Long Term Care recommends an approach through local boards of health to raise public and professional awareness to control excessive exposure to fluoride from other sources.


j) Status of Ongoing and Emerging Water Quality/Supply Initiatives This includes summaries and updates related to the implementation of the: − Water Conservation and Efficiency Strategy & Water Supply Master Plan; − Source Water Protection Plan; and − Lead Reduction Plan. Water Conservation and Efficiency Strategy & Water Supply Master Plan Updates Water Services continued to implement recommendations of the Water Conservation and Efficiency Strategy. The Water Conservation team produces an annual report on The Water Conservation & Efficiency Program, and the last update, “2012 Annual Progress Report” is included in Appendix “D”. Below is a summary of 2012 aspects of the Water Supply Master Plan that were implemented to support sustainable water resources management:



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− Water Conservation: o Efficient Home Visit (EHV) Pilot Program completed on Mar. 31, 2012. Throughout the pilot phase

of the program 177 households received a customized home water and energy audit, and select water and energy retrofits, from a trained audit advisor. Collectively, these visits resulted in water savings of 2,900 m3/year (2.9 million litres/year), electricity savings of 35,507 kWh/year and natural gas savings of 9,657 m3/year. These savings translate into an average savings of $77/year in utility savings per participant household.

o City of Guelph Water Services received the first ever Canada Water Week Award of Recognition for outstanding efforts in support of Canada Water Week on Mar. 27, 2012. The award recognizes communities that excel at building local energy, support and awareness on water issues during the week. In total, over 10 local water-based events offered in Guelph during Canada Water Week (Mar. 19 -25, 2012) through collaboration with local school boards, industry associations and environmental interest groups.

o City of Guelph Residential Greywater Field Test completed in Apr. 2012. Through field test 25 greywater reuse systems were installed in new and existing local homes with detailed performance monitoring and social feedback completed by City staff and project partners to assess the feasibility of technologies tested. Field Test final report available for reference at www.guelph.ca/greywater.

o The City Outside Water Use Program (OWUP) implemented “Level 1 Yellow” on April 25, 2012 in alignment with local watershed conditions via the Ontario Low Water Response Plan. OWUP level increased to “Level 2 Red” on July 18, 2012 due to continued drought conditions, which implemented ban on outdoor lawn watering and further restrictions on other outside water use activities. Program level was later reduced back to “Level O Blue” on November 1, 2012 due to recovery of watershed surface water conditions, in accordance with level 0 low water declaration of Grand River Low Water Response Committee.

o Detailed engineering design was ongoing throughout 2012 for integration of water reuse and rainwater harvesting within Guelph Transit’s bus wash process. These demand substitution processes is anticipated to reduce water and wash chemical needs per bus washed by 40% with system installation planned for early 2013. Project made possible through grant received from Province of Ontario’s Showcasing Water Innovation Program.

o 2012 Leak Detection Program initiated on October 4, 2012. The program included establishment of City’s first District Metered Area (DMA) located within the University Village Neighbourhood on Stone Rd W as well as the sonic evaluation of 100 km of metallic watermain within “the Ward” neighbourhood as well as all residential and industrial areas north of Speedvale Avenue. In total, 3 watermain breaks and 4 hydrant leaks were identified as a result of the program, possessing a total daily volume 470 m3/day (470,000 litres/day).

o Continued operation and optimization of existing Conservation programs (e.g. Residential Rebate Programs, Blue Built Home, ICI Capacity Buyback Program, etc.)

http://www.guelph.ca/greywater�


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Source Water Protection Plan This section includes summaries on Guelph’s Source Protection Projects, the Development of Source Protection Policy Choices, and Ontario Drinking Water Stewardship Program Grant. Guelph’s Source Protection Projects On Jun. 18, 2012, staff submitted a report on Source Water Protection Policies for consideration by the LESP Committee. The scope of the protection policies includes conditions identified as significant threats, spill prevention, contingency or emergency response plans, transport pathways, and transition policies. Additionally, there is a proposed draft policy for fuel storage and handling as well as the assignment of Risk Management Official/Inspector roles for implementation of the source protection process. The LESP Committee has completed consultation to allow for opportunities to provide input and comments on the Draft Grand River Source Protection Plan, and this Draft Plan includes policies for the City of Guelph. The Draft Protection Plan was released by the Source Protection Committee for public review and comment on Aug 20, 2012 through Oct 3, 2012. In response to the comments received on the Draft Source Water Protection Plan the Source Protection Committee has made revisions and updates to the Plan and released the “Proposed Source Protection Plan” for the Grand River watershed for public comment until Wednesday, Jan. 16, 2013. Up-to-date information on the City’s Source Protection Program has been available to the public on the City’s website at: http://www.guelph.ca/living.cfm?subCatID=2234&smocid=2807. Ontario Drinking Water Stewardship Program Grant The provincial government created the Ontario Drinking Water Stewardship Program (ODWSP). It provided grants to help pay for a variety of projects that protect municipal water supplies from contamination. Water Services received ODWSP grant funding for its Fuel Station Upgrade project. Water Services hired the consulting services of Gamsby & Mannerow (under contract #11-077) and the contractor services of Drexler Construction Ltd. (under contract #11-144) to assist in the achievement of the Fuel Station Upgrade project objectives. The fuel station upgrade was completed Jan. 2012 and the final report as required by the “Grant Funding Agreement under the 2010-2011 Ontario Drinking Water Stewardship Program – Special Projects Early Response (SPER1011-07)” was submitted to the Ontario Ministry of the Environment Source Protection Programs Branch on Mar. 22, 2012. Arkell Afforestation Project The Arkell Spring Grounds cover an area of 804 acres. The area is comprised of old and new forested areas, which makes is necessary for monitoring, maintenance and new planting plans. This objective of the Arkell Afforestation Project is to manage past plantings and prevent losses while monitoring general forest health. Delicate forest stands require continued maintenance and observation to ensure the prevention of any unnecessary and undesired losses. Since 2007, the Community Environmental Leadership Program (CELP, on volunteer basis) has planted 11,500 trees on 15 acres and Bartram Woodlands (on-site contractor) has planted 13,300 trees on another 15 acres.

http://www.guelph.ca/living.cfm?subCatID=2234&smocid=2807�

http://www.guelph.ca/business.cfm?itemid=79454&smocid=1566�

http://www.guelph.ca/business.cfm?itemid=79456&smocid=1566�


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The many benefits of the Arkell Afforestation Project include the creation of a diverse and functioning forest cover, maintenance and re-generation of older forested areas on the property, protection and recharge of underground aquifers, prevention of undesirable surface water runoff and flooding into local waterways, and regulation of the flow of water. The characteristically strong organic matter component of soils within a forest allows for added infiltration and precipitation to recharge the underlying aquifer. The filtration ability of a forest system results in an additional obstacle to filter water. This multiple barrier approach results in the highest possible quality of water to supply Guelph’s drinking water system. Forest systems also extend the longevity of the existing snow pack by stabilizing the temperature of the ground and limiting the impact of the sun. This ensures water resources are re-absorbed into the underlying aquifer where they are needed rather than contributing to damaging runoff and flooding. Lead Reduction Plan This section provides a summary of the following two aspects of the Lead Reduction Plan (LRP)

− Regulatory Lead Sampling − Regulatory Lead Reduction Plan

More information on the “Lead Reduction Plan – Update Report” is included in Appendix “E”. Regulatory Lead Sampling Summary For the period of Jan. 1 to Mar. 20, 2012, sampling was conducted in compliance with reduced sampling requirements as per Schedule D of Guelph’s Municipal Drinking Water Licence. The application for full regulatory relief from the sampling requirements of Schedule 15.1, and a post-implementation monitoring program as part of the City of Guelph’s Lead Reduction Plan (LRP) (in lieu of a Corrosion Control Plan) were submitted in Apr. 2011 and were subsequently fully approved on Mar. 21, 2012. All sampling conducted from Mar. 21 to Dec. 31, 2012 was conducted in compliance with the LRP and will continue to be, in accordance with the approved regulatory relief. The next table presents summary results for regulatory lead sampling in the Guelph Drinking Water System:

Table 22: SDWA Schedule 15.1 Regulatory Lead Sampling – Guelph Drinking Water System 2012a Number

of Locations

Location Type Number

of Samples

Lead Range (mg/L) pH Range Alkalinity

Range (mg/L)

Temperature Range (oC)

5 Distribution 10 0.0000 - 0.0007 n/a n/a n/a 426 Lead Verification 426 0.0000 - 0.065 n/a n/a n/a

Legend: a -includes all samples as required by the MDWL, regulation, regulatory relief sampling or Lead Reduction Programs

d - ten residences exceeded the drinking water standard of 0.010 mg/L of lead


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In the Gazer Mooney Subdivision Distribution System, all samples were below lead detection level.

Table 23: SDWA Schedule 15.1 Regulatory Lead Sampling – Gazer Mooney Subdivision Distribution System 2012a

Number of

Locations Location Type

Number of

Samples Lead Range (mg/L) pH Range

Alkalinity Range (mg/L)

Temperature Range (oC)

2 Distribution 12f Below detection 7.0 - 7.2 260 - 260 9 - 10 Legend: a -includes all samples as required by the MDWL, regulation, regulatory relief sampling or Lead Reduction Programs

f - at each location three (3) samples are taken - one (1) for lead, one (1) for alkalinity and one (1) for pH

Regulatory Lead Reduction Plan For the period of Jan. 1 to Dec. 31, 2012, sampling and lead reduction programs were conducted in compliance with the City of Guelph’s Lead Reduction Plan while application for relief was under review. The application for relief was fully approved on Mar. 21, 2012. The City of Guelph Lead Reduction Update Report for the Period of Jan. 1, 2011 to Dec. 31, 2012 is available online at guelph.ca/water under Publications. The Update Report provides a detailed summary of progress made to date as per the Lead Reduction Plan and post-implementation monitoring. Lead Sampling Lead sampling is conducted to identify the presence of lead service lines (LSL) and to monitor lead levels following a LSL replacement. For the period of Jan. 1 to Dec. 31, 2012, 426 Lead Verification samples were taken. Of these sample results, 7.3% were above 5 µg/L indicating presence of a lead service line. Of all verification samples, 5.4% also exceeded the ODWQS of 10 µg/L. Lead samples are collected before and after a LSL replacement has been undertaken. There were 136 resamples collected in order to monitor lead levels post-replacement. Based on sample results to date, regulatory compliance is expected at individual sites that have undergone a full LSL replacement or where there is no lead remaining in the service line.

Lead Service Line Replacements There were 68 Lead Service Line (LSL) replacements undertaken in the City between Jan. 1 to Dec. 31, 2012. These replacements include the following situations: i) Full LSL Replacement where both the City- and private-side of the LSL is replaced, ii) Partial LSL Replacement where only the City-side of the service is replaced and connected back to lead or a non-lead material on the private-side, and iii) Private LSL Replacement where the private-side of the service is replaced and the City-side is known to be copper. The next table presents a summary of all LSL replacements in the Guelph Drinking Water system for 2012.


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Table 24: Lead Service Line Replacements 2012 Type of Replacement 2012 Total

Full LSL Replacement

Funded under Grant Programa 7

21 Partner with property owner (not eligible for Grant Programa) 12

Undertaken during street reconstructionb 2

Partial LSL Replacement

Lead Free - connected back to non-lead material or subsequently replaced under Grant Programa 19

24 Lead - Connected back to lead on Private side 5

Private LSL Replacement Replacement by private contractor -

23 Funded under Grant Programa 23

TOTAL 68

Legend: a – The LSL Replacement Grant Program provides eligible property owners funding to off-set the cost of replacing an LSL on private property. b – LSLs are replaced when discovered during planned street reconstructed activities k) Expected Future Changes That Could Affect the DWS or the QMS Changes Affecting the Drinking Water System (DWS) / Licence Approvals / Amendments Operational Testing Plan and Adaptive Management Plan (OTP / AMP) – The purpose of the OTP / AMP is to carry-out a detailed assessment of both the aquifer and pumping conditions related to the aquifer to determine a sustainable capacity with respect to environmental considerations in the area. It is anticipated that the OTP / AMP will take place over a minimum of three years. Additional details are available by contacting Water Services. The primary monitoring phase was completed in 2011 and the annual monitoring report was presented in early 2012. The second phase has begun and will be modified according to the results initially observed in phase 1 of the program. Monitoring and data collection / assessment is ongoing, and further extensive monitoring is being performed at Arkell Well #15 to confirm its source water characteristic classification as groundwater. The number of certificates below includes Operators, Top Management Members, and other Technical staff.

Table 25: Water Services Staff with Certificates Certificate Class Number of Employees OIT 5 (includes 1 temp) Class I 3 Class II 10 Class III* 9 Class IV* 11 *Holders of Class III and Class IV certificates are qualified to act as Overall Responsible Operator (ORO). Class III certificate holders can only act as ORO for up to 150 days per 12-month period.


Page 39 of 69

Table 26: Competency of Water Services Employees Directly Affecting Drinking Water

Role Minimum Competency

Required* Competency Achieved Years Experience

General Manager and Overall Responsible Operator (ORO)

Class IV Certificate Class IV Certificate 25+

Supervisor of Distribution Class I Certificate or higher Class IV Certificate 15+

Supervisor of Supply Class I Certificate or higher Class I Certificate, P. Eng. 25+

Distribution Operators-in-Charge Class I Certificate or higher Various Classes

of Certificates

Ranges of Years Experience:

<5 5-9 10-14 15-19 20-24 25+

# of employees : 9 4 3 0 4 1

Supply Operators-in-Charge Class I Certificate or higher Various Classes

of Certificates

Ranges of Years Experience :

<5 5-9 10-14 15-19 20-24 25+

# of employees : 3 4 4 0 1 0

* Minimum competency includes the certification requirements listed here, plus the completion of ongoing training requirements of O. Reg. 128/04.

Table 27: Legal and Other Requirements Update

Date - 2012

Source of Posting / Reference

Title of Legal & Other Requirement Highlights of posting

Action and Status Update

Jan. 18 Environmental

Registry

Proposed Amendments to the Ontario Regulation 73/94 (General) made under the Water Opportunities Act, 2010 would require proposals for environmentally significant regulations to be posted on the Environmental Registry for a minimum of 30 days.

No action required.

Mar. 26 Environmental

Registry

Approval of the Assessment Report for the Central Lake Ontario Source Protection Area. The Assessment Report document has been prepared for the Central Lake Ontario Source Protection Area, in accordance with section 15 of the Clean Water Act, and has been approved by the Director

No action required.

Jun. 4 Drinking

Water Ontario News

Operator Certification Bulletin: Enhancing exam security and procedures, MOE’s website gets refreshed, Introducing WCWC’s advisory committees, Results of OWWCO’s operator customer service survey, Did you know…?, What’s coming up? Reminders

No action required.

Jun. 19 Legislative

Assembly of Ontario

The Ontario Underground Infrastructure Notification System Act, 2012 received royal assent on June 19, 2012. The Act requires that the City of Guelph become a member of Ontario One Call and provide information to it. When a member receives information about a proposed excavation or dig, the member is required to mark the location of its underground infrastructure that may be affected by the excavation or dig, or indicate that its underground infrastructure will not be affected by the excavation or dig. The Act requires excavators to obtain information respecting underground

A Water Services meeting with Ontario One Call was held on December 12th regarding next steps.

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Page 40 of 69

Date - 2012

Source of Posting / Reference

Title of Legal & Other Requirement Highlights of posting

Action and Status Update

infrastructure before beginning an excavation or dig.

Jul. 6 Ontario MOE

News

Lakehead Area First to Finish Plan for Protecting Drinking Water ... the first of 38 source protection areas to deliver a plan to protect local drinking water sources.

No action required.

Aug. 22 Ontario MOE

E-mail

Changes to Watermain Design Criteria For Pre-Authorization in DWWPs - MOE has updated the publication titled “Watermain Design Criteria for Future Alterations Authorized under a Drinking Water Works Permit”, dated March 2009. The revisions should provide greater flexibility to system owners when designing water distribution systems, as additional projects for watermain extensions and alterations may now be included under pre-authorization provisions of the Drinking Water Works Permit.

P. Busatto forwarded the e-mail to Engineering (via D. Kudo) to advise if we need to do anything differently based on this new document.

Aug. 23 Drinking

Water Ontario News

Source protection committees have reached a major milestone in a five-year planning process that began in 2007. 15 of 19 committees have now completed their plans to protect municipal sources of drinking water. The remaining four committees have been granted extensions, and are working hard to complete their plans. This is a significant achievement in which Ontarians should be proud. The plans will now undergo review and approval by the Ministry of the Environment. Source protection planning is the first step in Ontario’s world-class multi-barrier approach to ensure safe drinking water.

No action required.

Nov. 8 Environmental

Registry

Stewardship – Leadership – Accountability. Managing Ontario’s Water Resources for Future Generations. The Great Lakes-St. Lawrence River Basin Sustainable Water Resources Agreement (Agreement) was created to protect and conserve the shared waters of the Great Lakes and St. Lawrence River Basin. Ontario is adopting the Basin-wide water conservation goals and objectives. References Water Opportunities and Water Conservation Act, 2010.

No action required.

Dec. 3 Ontario MOE

E-mail

Residual Chlorine Analyzers Technical Bulletin – The new Residual Chlorine Analyzers Technical Bulletin is applicable to regulated Ontario municipal residential large and small drinking water systems that provide chlorination for primary and secondary disinfection, and for systems using chloramination for secondary disinfection. This technical bulletin clarifies the regulatory requirements of residual chlorine analyzers installed at various locations of municipal residential drinking water systems in Ontario.

P. Busatto forwarded the e-mail to Water Supply Operations for our information. Since this is a clarification document, no action is required.

Dec. 6 Ontario MOE

E-mail

Issue 3 of the Municipal Drinking Water Licensing Program Bulletin is now available on the Drinking Water Ontario website. This bulletin has been created to communicate program updates to municipal drinking water system owners and operators. In this issue: New Accreditation Bodies, Navigating the Ministry Website, Standard of Care, Agreement with Accredited Operating Authority, Financial Plans, Risk Assessment: Identifying Critical Control Points, Common Questions about the DWQMS, Common Questions about the Licence & DWWP, The Accreditation Cycle.

B. Roth forwarded to Top Management & Continuous Improvement Team. No further action required, as all requirements have been or are already scheduled to be addressed.

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Page 41 of 69

Changes Affecting the Quality Management System (QMS) QMS 05 – The City’s Information Services is implementing The Ontario Municipal Records Management System (TOMRMS) to support its Records Retention and Destruction By-law. Under TOMRMS and the Records Retention and Destruction By-law, Water Services is required to ensure that its documents and records are properly retained for the appropriate times. QMS 07/08 – Following the review of QMS 08 Risk Assessment Outcome, Building Services staff responsible for the Backflow Prevention Program have suggested that the risk rating related to cross-connection contamination from inappropriately set-up temporary connections should be higher with a likelihood rating of 4 or 5, increasing the risk rating from 2 to 8 or 10. There is more to be done to control the risk, and as new control measures are implemented, the likelihood rating can be reduced. QMS 09 – Water Services is currently working through an organizational review. Acting Supervisor positions have been appointed temporarily, as required. l) Consumer Feedback The table below represents all customer calls received during office hours and after hours:

Table 28: 2012 Customer Calls Received

Type Number of Calls

2011 2012 Locate calls 1,550 1,320 Mainbreak 78 43 Hydrant 39 18

Water Quality 144 72 Service Line Issues 327 189

Other 61 61 Pressure 65 55

Flushing/Swabbing 51 25 Well Interference Complaints 3 0

m) The Resources Needed to Maintain the QMS Water Services currently has one full-time Quality Assurance Coordinator, who is also the Quality Management System Representative, and access to three Water Services Technicians, the Compliance Coordinator, and a Customer Service Clerk for reporting and documentation requirements of the QMS.


Page 42 of 69

n) The Results of Infrastructure Review The review of infrastructure requirements is achieved by reviewing the needs of existing infrastructure and of new infrastructure requirements. This review is carried out for infrastructure needs of distribution and supply & facilities. Distribution Infrastructure Needs On a regular basis (at monthly meetings), Guelph’s Engineering and Water Services review the condition of supply and distribution infrastructure and review: inventory, age, CAPS (capital asset prioritization system), criticality, soil type and diameter. From this evaluation, Engineering and Water Services develop a list of priority projects that also considers the priorities of wastewater and road reconstruction projects so that these projects can share the costs of excavation and rehabilitation. The priority list is updated (with considerations included) and presented in Annual Operating Budget and the Tri-Annual Capital Budget processes. New linear infrastructure reviews are primarily driven by Engineering Services. Annual summaries of road reconstruction, sewer and watermain projects are identified annually on an infrastructure map that is released early spring each year. An Asset Update Report was prepared to develop a funding strategy and to rate sustainability for various infrastructure programs across the City. Water Services’ sustainability rating is A-. Supply & Facilities Infrastructure Needs In Nov. 2012, Water Services received consultant proposals for the update of the Water Supply Master Plan. It is anticipated that the Water Supply Master Plan will be updated in 2013. The Master Servicing Study is another infrastructure plan that is updated every five years and is used to identify new and replacement infrastructure priorities to include in the budgeting process. The development of a Facility Master Plan is also in progress, along with new initiatives related to property planning for expansions of facilities or to implement new facilities, as required. The Owner (Council & CAO) is updated regarding any deficiencies or gaps. Backflow Prevention Program Preservation of drinking water quality within Guelph’s infrastructure is supported by the City of Guelph’s Building Services and Guelph’s Backflow Prevention Regulations (“By-law”, Number (2008) – 18660). As per the By-law, “Backflow” means the flowing back of or reversal of the normal direction of flow of water. The By-law requires that no connections are made to the City’s water supply without the installation of a backflow prevention device to isolate premises, sources, and zones to prevent cross-connections in every building or structure where a City water supply or other potable water supply exists. On a regular basis, Building Services provides the following “Backflow Report” included in the table below that tracks the number of letters sent out regarding annual testing and re-surveying requirements of the By-law.


Page 43 of 69

The City of Guelph has a total of 2,535 facilities (2,516 active and 19 inactive facilities) that have a total of 5,771 backflow prevention devices installed. Of the total facilities, 1,719 are facilities with premise isolation and 797 are facilities without premise isolation (e.g. residential irrigation systems, plaza facility – plaza owner has premise isolation). New buildings from Jan. 01 to Dec. 31: 22 with premise and 41 without premise isolation.

Table 29: 2012 Backflow Report - Number of Letters Sent out for Annual Testing and Re-survey

Letter Type

JAN

FEB

MA

RC

H

APR

IL

MA

Y

JUN

E

JUL

Y

AU

G

SEP

OC

T

NO

V

DE

C

TO

TA

L

Annual Testing - 1st Letter 88 99 80 121 191 72 84 66 81 95 101 66 1144 Annual Testing - 2nd Letter 44 50 48 48 64 83 37 59 40 39 49 46 607 Annual Testing - 3rd Letter 14 11 14 15 9 7 24 22 37 28 27 8 216 Re-survey & Testing (combined) - 1st Letter 33 35 40 40 29 42 21 2 12 5 25 37 321 Re-survey & Testing (combined) - 2nd Letter 35 28 29 34 38 25 42 19 2 12 7 22 293 Re-survey & Testing (combined) - 3rd Letter 13 11 12 18 12 16 3 0 16 8 5 2 116 Charges & convictions 0 0 0 0 0 0 0 0 0 0 0 0 0

Number of permits for new installations 18 20 22 37 9 20 5 8 6 31 11 9 196 Number of new devices installed 19 25 37 86 9 31 6 8 6 58 15 10 310

Figure 6: Annual Backflow Prevention Device Re-Survey and Testing Letters from Building Services to Customers in 2012

o) Operational Plan Currency, Content and Updates See agenda item “k) Expected Future Changes That Could Affect the DWS or the QMS” for Operational Plan updates.

020406080

100120140160180200

1st Letter - Annual Testing

2nd Letter - Annual Testing

Disconnect Letter - Annual Testing

1st Letter - re-suvey & testing

2nd Letter - re-survey & testing

Disconnect Letter - re-survey & testing


Page 44 of 69

p) Staff Suggestions Staff suggestions are discussed during staff and operational meetings and taken into account during annual budget processes. Table 30 below includes a listing of various improvement items that were implemented by staff and communicated across Water Services in 2012. Hyperlinks to the e-mail messages summarizing improvement actions are included below.

Table 30: Improvement Actions Summary OFI # Suggestion Title Improvement Action Description

12-01 Monthly Nitrate Sampling @ Carter’s

Increased frequency from 1:3mos to monthly to better determine any seasonal variations in nitrate levels in the source water at Carter’s.

12-02 Changes to Monthly VOC Sampling @ Emma and Membro

Changing monthly VOC sampling from monthly to 1:4 weeks at Emma and Membro and taking into account consistency in well operations between samples in order to better compare.

12-03 Scheduling Calibrations / Verifications

Annual verification / calibration of instrumentation at various sites will be scheduled by site and not by equipment type, saving considerable travel time.

12-04 Paisley and Water Screen Improvements

Updates to Paisley and Water Street Screens were made to better access pump controls and alarm setpoints.

12-05 Changes to Regulatory and Operational Sampling Programs

As previously communicated re: Emma and Membro (1:4weeks). Operational / Regulatory raw and treated sampling at all other sites are changing from 3- to 9-month schedules. Removed VOC sampling at sites that never had TCE issues, and added distribution locations to better study TCE. Added QAQC Sampling. All forms and schedules updated.

12-06 Clarification re: Water Quality Monitoring

Clarified that VOC Sampling changes from 3- to 9-month schedules (as described above) does not include F.M. Woods since it is a GUDI-WEF source and requires annual sampling.

12-07 Documentation & Compliance Improvement items on documentation requirements for improved compliance were summarized and include: documenting presence, who is Lead Hand, and proper completion of chains of custody for drinking water samples.

12-08 Water Conservation Program Online Progress Reporting Tool

A new web interface for the City’s Water Conservation Program including a new online public progress report for the program and interactive home-based water efficiency tour.

12-09 Improvements to Well soft start parameters

Well soft start parameters were changed to allow for automatic resets of faults (such as when the power goes out).

12-10 Workflow Software re: SOPs to SCADA in Step-by-Step

Bring SOP’s and other rarely used procedures to SCADA computer screens in a step by step guide format.

12-11 Operational Adjustments with Deterioration of Sodium Hypochlorite

Deteriorating strength of the existing stock of sodium hypochlorite at sites taking longer than normal to use the supply has required operational adjustments to ensure that the dosing for primary disinfection is correct.

12-12 Response to Intrusion Alarms Instructions for responding to after-hours intrusion alarms at critical sites, at less critical sites and remote sites.

12-13 Park Elevated Chlorine Residual Incident

The chlorine residual in Park’s contact chamber was elevated at 7.46 mg/L. Sodium hypochlorite siphoning appeared to occur through the peristaltic pump. In response, the tube was replaced, discharge line was recharged and the siphon eliminated. The injector check valve on the discharge line was cleaned and replaced. The pressure sustaining valve was cleaned and a pressure gauge added so that back pressure can be monitored on the discharge line.


















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Page 45 of 69

OFI # Suggestion Title Improvement Action Description

12-14 Security at F.M. Woods Key pads for arming or disarming areas of Water Services are grouped to minimize nuisance intrusion alarms. This makes it easier on operators to investigate any alarms.

12-15 Updates to Chlorine & Turbidity Setpoints screen in the Teledac Menu

Chlorine & Turbidity Setpoints screen under the Teledac Menu were updated to make it more clear for setpoint values which now have pop-up windows on their respective station screens. Woods reservoir level graphics are also now animated on the Woods Reservoir screen.

12-16 Arkell Glen Collector Improvement

Uncharacteristic microbiological counts in the Glen Collector source water indicated an infiltration source within the Collector System. In response, the sampling program was increased to daily, and as a precaution the collectors were diverted until Manhole 37x has been repaired. Once repaired, the samples that followed confirmed that the source of the microbiological count was mitigated.

12-17 Leak Detection Program – District Metered Area Implementation at Stone Road W.

The Leak Detection Program – District Metered Area was implemented in the area located between Stone Road West and College Road West to monitor water demand and potential recoverable water leakage in the area. More information to follow.

q) New or Other Business This section provides an update on new or other items of business beyond the scope of this report. r) Next Meeting Dates The next Management Review Meeting scheduled to review the updated Annual & Summary Water Services Report is scheduled for September 12, 2013.











Page 46 of 69

Appendix “A” – Summary of Critical Control Points and Critical Control Limits Critical Control

Point (CCP) Hazard Description Critical Control Limit (CCL) Monitoring Process & / or Procedures Response Procedures

Multi-Barrier Primary Disinfection To remove or inactivate pathogens potentially present in the source water.

Low Chlorine Dosage − Chlorination system failure (e.g.

pump, line, fitting, power, PLC, flow meter)

− Failure of analyzers (POE or process) to alarm

− Poor chemical quality Inadequate UV Dosage − UV Treatment system failure (e.g.

UV and Turbidity analyzers, high flow, reactor, PLC, power, flow meters)

Free Chlorine − 0.05-4.0 mg/L (PDDW,

SDWA, O. Reg. 170/03) − 0.2 mg/L (PDDW

recommended optimal) UV dose − at FM Wood: 24 mJ/cm2

(Drinking Water Works Permit, DWWP)

− at Emma and Water Street wells: 40 mJ/cm2 (DWWP)

− Certified and competent operators − Daily operational sampling, testing and

monitoring of control limits, as applicable − Redundancy of system components

(including equipment) & monitoring (operators, instruments), stand-by power

− Monitoring and alarming of control limits − Calibration, maintenance and preventive

maintenance - equipment − Robust communication systems − Receiving process for chemicals –

Certificates of Analysis required for essential chemicals

− Supply Standard Operating Procedures − Water Services Emergency Plan

procedures, including: − Microbial Contamination − Chemical Contamination − Failure of Control Systems,

Disruption of Control System Circuits and/or Disruption of Business or Cellular Telephones

− Equipment Failure

Secondary Disinfection To ensure the maintenance of a disinfectant residual throughout the distribution system

Deterioration of chlorine residual, from: − Reduced water flows − Occurrence of dead ends − Increased water temperature

(causing low chlorine residual)

Free Chlorine − 0.05-4.0 mg/L (PDDW,

SDWA, O. Reg. 170/03) − 0.2 mg/L (PDDW

recommended optimal) pH − 6.5-8.5 (operational criteria) Turbidity − 5 NTU (operational criteria)

− Certified and competent operators − Sampling, testing and monitoring of

control limits, as applicable − Main flushing programs − Installation of blow-offs in dead ends − Regular samples taken and analyzed for

chlorine residual and temperature

− Distribution Standard Operating Procedures

− Response to customer calls − Repair and system rehabilitation − Use of appropriately certified and

competent contractors and suppliers

Backflow Prevention To prevent cross-contamination that can result from the flowing back of or reversal of the normal direction of flow of water.

System contamination from negative or reduced pressure - Lack of backflow prevention device - Main breaks or blow-outs - Large services - Temporary connections - Firefighting drawdown - Depressurization from residential

usage - Pipe failure (deterioration)

System pressure − 275-550 kPa

(industry standard for operating pressure)

Consumer complaints − Related to system pressure or

water characteristics (odour, colour, taste other).

− Backflow Prevention program − Where possible, implementation of

backflow prevention devices and small mains

− Proactive Watermain and substandard service replacement program

− Distribution Standard Operating Procedures

− Response to customer calls − Water Services Emergency Plan

procedures, including: − Microbial Contamination − Chemical Contamination − Equipment Failure

PDDW – Procedure for Disinfection of Drinking Water in Ontario as adopted by reference by O. Reg. 170/03 under the Safe Drinking Water Act.


Page 47 of 69

Appendix “B” – Treated Water Quality Statistics

O. Reg. 170/03 Schedule 23, 13-2b – “Three Year” Results Summary (Jan. 01 – Dec. 31, 2010)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL



Antimony 0.014 0.007 34 18 0 < 0.0005 0.0017 0.0009

Arsenic 0.025 0.0125 34 3 0 < 0.001 0.005 0.004

Barium 1.0 0.5 34 34 0 0.027 0.089 0.059

Boron 5.0 2.5 34 34 0 0.012 0.074 0.035

Cadmium 0.005 0.0025 34 4 0 < 0.0001 0.0002 0.0002 Chromium 0.05 0.025 34 0 0 < 0.005 < 0.005 n/a Mercury 0.001 0.0005 16 0 0 < 0.0001 < 0.0001 n/a

Selenium 0.01 0.005 34 0 0 < 0.002 < 0.002 n/a

Uranium 0.02 0.01 34 32 0 < 0.0001 0.0022 0.0013 Legend:

ODWQS – O. Reg. 169/03 Ontario Drinking Water Quality Standards MAC (Maximum Allowable Concentration) MDL (Minimum Detection Level)










Page 48 of 69

O. Reg. 170/03 Schedule 24, 13-4b – “Three Year” Results Summary (Jan. 1 – Dec. 31, 2010)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL



Alachlor 0.005 0.0025 16 0 0 < 0.0005 < 0.0005 n/a Aldicarb 0.009 0.0045 16 0 0 < 0.005 < 0.005 n/a Aldrin + Dieldrin 0.0007 0.00035 15 0 0 < 0.00001 < 0.00001 n/a Atrazine + N-dealkylated metabolites

0.005 0.0025 16 0 0 < 0.001 < 0.001 n/a

Azinphos-methyl 0.02 0.01 15 0 0 < 0.002 < 0.002 n/a Bendiocarb 0.04 0.02 16 0 0 < 0.002 < 0.002 n/a Benzene 0.005 0.0025 74 0 0 < 0.0001 < 0.0001 n/a Benzo(a)pyearene 0.00001 0.000005 15 0 0 < 0.000009 < 0.000009 n/a Bromoxynil 0.005 0.0025 16 0 0 < 0.0005 < 0.0005 n/a Carbaryl 0.09 0.045 16 0 0 < 0.005 < 0.005 n/a Carbofuran 0.09 0.045 16 0 0 < 0.005 < 0.005 n/a Carbon Tetrachloride 0.005 0.0025 74 0 0 < 0.0001 < 0.0001 n/a Chlordane (Total) 0.007 0.0035 15 0 0 < 0.00001 < 0.00001 n/a Chlorpyearifos 0.09 0.045 16 0 0 < 0.001 < 0.001 n/a Cyanazine 0.01 0.005 16 0 0 < 0.001 < 0.001 n/a Diazinon 0.02 0.01 16 0 0 < 0.001 < 0.001 n/a Dicamba 0.12 0.06 16 0 0 < 0.001 < 0.001 n/a 1,2-Dichlorobenzene 0.2 0.1 74 0 0 < 0.0002 < 0.0002 n/a 1,4-Dichlorobenzene 0.005 0.0025 74 0 0 < 0.0002 < 0.0002 n/a Dichlorodiphenyltrichloroethane (DDT) + metabolites

0.03 0.015 15 0 0 < 0.00002 < 0.00002 n/a

1,2-dichloroethane 0.005 0.0025 16 0 0 < 0.0002 < 0.0002 n/a 1,1-Dichloroethylene (vinylidene chloride)

0.014 0.007 74 0 0 < 0.0001 < 0.0001 n/a

Dichloromethane 0.05 0.025 74 1 0 < 0.0005 0.0005 0.0005 2,4-Dichlorophenol 0.9 0.45 15 0 0 < 0.0005 < 0.0005 n/a 2,4-Dichlorophenoxy acetic acid (2,4-D)

0.1 0.05 16 0 0 < 0.001 < 0.001 n/a

Diclofop-methyl 0.009 0.0045 16 0 0 < 0.0009 < 0.0009 n/a Dimethoate 0.02 0.01 16 0 0 < 0.003 < 0.003 n/a Dinoseb 0.01 0.005 16 0 0 < 0.001 < 0.001 n/a Diquat 0.07 0.0035 15 0 0 < 0.007 < 0.007 n/a Diuron 0.15 0.075 15 0 0 < 0.01 < 0.01 n/a Glyphosate 0.28 0.14 15 0 0 < 0.002 < 0.002 n/a Heptachlor + Heptachlor Epoxide

0.003 0.0015 15 0 0 < 0.00001 < 0.00001 n/a

Lindane (Total) 0.004 0.002 15 0 0 < 0.000006 < 0.000006 n/a Malathion 0.19 0.095 16 0 0 < 0.005 < 0.005 n/a Methoxychlor 0.9 0.45 15 0 0 < 0.00002 < 0.00002 n/a Metolachlor 0.05 0.025 16 0 0 < 0.0005 < 0.0005 n/a Metribuzin 0.08 0.04 16 0 0 < 0.005 < 0.005 n/a Monochlorobenzene 0.08 0.04 74 0 0 < 0.0001 < 0.0001 n/a Paraquat 0.01 0.005 15 0 0 < 0.001 < 0.001 n/a Parathion 0.05 0.025 16 0 0 < 0.001 < 0.001 n/a Pentachlorophenol 0.06 0.03 15 0 0 < 0.0005 < 0.0005 n/a Phorate 0.002 0.001 16 0 0 < 0.0005 < 0.0005 n/a



Page 49 of 69

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL



Picloram 0.19 0.095 16 0 0 < 0.005 < 0.005 n/a Polychlorinated Biphenyls (PCB) 0.003 0.0015 15 0 0 < 0.00005 < 0.00005 n/a Prometryne 0.001 0.0005 16 0 0 < 0.0003 < 0.0003 n/a Simazine 0.01 0.005 16 0 0 < 0.001 < 0.001 n/a Temephos 0.28 0.14 15 0 0 < 0.01 < 0.01 n/a Terbufos 0.001 0.0005 16 0 0 < 0.0005 < 0.0005 n/a Tetrachloroethylene (perchloroethylene)

0.03 0.015 74 1 0 < 0.0001 0.0001 0.0001

2,3,4,6-Tetrachlorophenol 0.1 0.05 15 0 0 < 0.0005 < 0.0005 n/a Triallate 0.23 0.115 16 0 0 < 0.001 < 0.001 n/a Trichloroethylene 0.005 0.0025 74 28 0 < 0.0001 0.0026 0.0010 2,4,6-Trichlorophenol 0.005 0.0025 15 0 0 < 0.0005 < 0.0005 n/a 2,4,5-Trichlorophenoxy acetic acid (2,4,5-T)

0.28 0.14 16 0 0 < 0.001 < 0.001 n/a

Trifluralin 0.045 0.0225 16 0 0 < 0.001 < 0.001 n/a Vinyl Chloride 0.002 0.001 74 0 0 < 0.0002 < 0.0002 n/a








Page 50 of 69

Operational VOC Scan Results Summary (Jan. 01 – Dec. 31, 2012)

Parameter ODWQS

MAC mg/L

½ MAC mg/L

Total Samples

Samples Above MDL



1,1-Dichloroethane n/a n/a 50 0 n/a < 0.0001 < 0.0001 n/a 1,1-Dichloroethylene 0.014 0.007 50 0 0 < 0.0001 < 0.0001 n/a 1,1,1-Trichloroethane n/a n/a 50 0 n/a < 0.0001 < 0.0001 n/a 1,1,2-Trichloroethane n/a n/a 50 0 n/a < 0.0002 < 0.0002 n/a 1,1,2,2-Tetrachloroethane n/a n/a 50 0 n/a < 0.0001 < 0.0001 n/a Ethylene Dibromide n/a n/a 50 0 n/a < 0.0002 < 0.0002 n/a 1,2-Dichlorobenzene 0.2 0.1 50 0 0 < 0.0002 < 0.0002 n/a Cis-1,2-Dichloroethylene n/a n/a 52 44 n/a < 0.0001 < 0.00279 0.00141 Trans-1,2-Dichloroethylene n/a n/a 50 0 n/a < 0.0001 < 0.0001 n/a 1,2-Dichloropropane n/a n/a 50 0 n/a < 0.0001 < 0.0001 n/a 1,3-Dichlorobenzene n/a n/a 50 0 n/a < 0.0002 < 0.0002 n/a 1,4-Dichlorobenzene 0.005 0.0025 50 0 0 < 0.0002 < 0.0002 n/a Acetone n/a n/a 50 0 n/a < 0. 01 < 0. 01 n/a Benzene 0.005 0.0025 50 0 0 < 0.0001 < 0.0001 n/a Bromodichloromethane 0.1 0.05 55 37 0 < 0.0001 0.00824 0.00290 Bromoform 0.1 0.05 55 39 0 < 0.0002 0.00452 0.00146 Carbon Tetrachloride 0.005 0.0025 50 0 0 < 0.0001 < 0.0001 n/a Chloroethane n/a n/a 50 0 n/a < 0.0002 < 0.0002 n/a Chloroform 0.1 0.05 55 53 0 < 0.0001 0.0110 0.00154 Dibromochloromethane 0.1 0.05 55 39 0 < 0.0002 0.0102 0.00408 Dichloromethane 0.05 0.025 50 0 0 < 0.0005 < 0.0005 n/a Ethylbenzene A0.0024 n/a 50 0 0 < 0.0001 < 0.0001 n/a Methyl Ethyl Ketone n/a n/a 50 0 n/a < 0.0005 < 0.0005 n/a Styearene n/a n/a 50 0 n/a < 0.0001 < 0.0001 n/a Tetrachloroethylene (perchloroethylene)

0.03 0.015 50 8 0 < 0.0001 0.00017 0.00013

Tolulene A0.024 n/a 50 0 0 < 0.0002 < 0.0002 n/a Trichloroethylene 0.005 0.0025 52 41 0 < 0.0001 0.00198 0.00113 Trichlorofluoromethane n/a n/a 50 0 0 < 0.0002 < 0.0002 n/a Vinyl Chloride n/a n/a 50 0 0 < 0.0002 < 0.0002 n/a o-Xylene n/a n/a 50 0 0 < 0.0001 < 0.0001 n/a m- + p- Xylene n/a n/a 50 0 0 < 0.0001 < 0.0001 n/a Total Xylene A0.3 n/a 50 0 0 <0.00014 <0.00014 n/a

TrihalomethanesC 0.100B n/a 55 41 0 < 0.0002 0.0261 0.00985

Legend: ODWQS – O. Reg. 169/03 Ontario Drinking Water Quality Standards MAC (Maximum Allowable Concentration) MDL (Minimum Detection Level) < means less than lower detection limit shown n/a (not applicable)

A AO (Aesthetic Objective) B This standard is expressed as a running annual average C This subset of trihalomethane samples represents sampling from treated sources and does not refer to the previous distribution system sampling








Page 51 of 69

General Chemistry Results Summary (Jan. 01 – Dec.31, 2012)

Parameter ODWQS

MAC

ODWQS

AO

ODWQS OG

Total Samples

Samples Above MDL

# Above Criteria


Aluminum n/a n/a 0.1 12 0 0 < 0.005 0.005 n/a Alkalinity (as CaCO3) n/a n/a 30-500 12 12 0 230 310 282 Ammonia-N n/a n/a n/a 12 2 n/a < 0.05 2.8 2.25

Anion Sum n/a n/a n/a 12 12 n/a 8.06A 15.40A 11.603A

Antimony 0.014 n/a n/a 12 5 0 < 0.0005 0.0015 0.00093 Arsenic 0.025 n/a n/a 12 0 0 < 0.001 < 0.001 n/a Barium 1.0 n/a n/a 12 12 0 0.032 0.072 0.05517 Beryllium n/a n/a n/a 12 0 n/a <0.0005 <0.0005 n/a

Boron 5.0 n/a n/a 12 12 0 0.017 0.046 0.02983 Cadmium 0.005 n/a n/a 12 3 0 < 0.0001 0.00022 0.00016 Calcium n/a n/a n/a 12 12 0 87 140 113

Cation Sum n/a n/a n/a 12 12 n/a 7.82A 15.70A 11.329A

Chloride n/a 250 n/a 12 12 0 40 240 127 Chromium 0.05 n/a n/a 12 0 0 < 0.005 < 0.005 n/a Cobalt n/a n/a n/a 12 5 n/a < 0.0005 0.0025 0.00168 Copper n/a 1 n/a 12 7 0 < 0.001 0.025 0.00166 Dissolved Organic Carbon (DOC)

n/a 5 n/a 8 8 0 0.51 2.1 1.233

1,4 Dioxane n/a n/a n/a 6 0 0 <0.0001 <0.0001 n/a Hardness (Calculated as CaCO3)

n/a n/a 80-100 12 12 12 330 500 414

Ion Balance (% difference) n/a n/a n/a 12 12 n/a 0.06B 5.53B 2.783B

Iron n/a 0.3 n/a 12 1 0 < 0.1 0.24 0.24 Langalier’s Index at 4C n/a n/a n/a 12 12 n/a 0.5943 0.8943 0.7623

Langalier’s Index at 20C n/a n/a n/a 12 12 n/a 0.842C 1.14C 1.01C

Lead 0.01 n/a n/a 12 1 0 < 0.0005 0.0011 0.0011 Magnesium n/a n/a n/a 12 12 n/a 28 37 32.167

Manganese n/a 0.05 n/a 12 11 0 < 0.002 0.047 0.01063

Molybdenum n/a n/a n/a 12 11 n/a < 0.001 0.0043 0.00218 Nickel n/a n/a n/a 12 10 n/a < 0.001 0.012 0.00683 o-Phosphate n/a n/a n/a 12 0 n/a <0.01 <0.01 n/a pH n/a n/a 6.5-8.5 12 12 0 7.87 8.23 8.006 Phosphorus n/a n/a n/a 12 0 n/a <0.1 <0.1 n/a Potassium n/a n/a n/a 12 12 n/a 1.4 2.8 2.125 Saturation pH at 4C n/a n/a n/a 12 12 n/a 7.16 7.36 7.244 Saturation pH at 20C n/a n/a n/a 12 12 n/a 6.92 7.11 6.998

Selenium 0.01 n/a n/a 12 0 0 < 0.002 < 0.002 n/a Silicon n/a n/a n/a 12 12 n/a 3.3 7.3 4.367 Silver n/a n/a n/a 12 2 n/a <0.0001 0.00017 0.000165

Sodium n/a 20 and 200A n/a 12 12 12 23 140 68.083

Strontium n/a n/a n/a 12 12 n/a .340 5.20 2.60 Sulphate n/a 550 n/a 12 12 0 52 220 113 Thallium n/a n/a n/a 12 7 n/a <0.00005 0.00017 0.000085 Titanium n/a n/a n/a 12 0 n/a <0.005 <0.005 n/a Total Dissolved Solids n/a n/a n/a 12 12 n/a 438 862 637.667

Uranium 0.02 n/a n/a 12 11 0 < 0.0001 0.0049 0.00167















Page 52 of 69

Parameter ODWQS

MAC

ODWQS

AO

ODWQS OG

Total Samples

Samples Above MDL

# Above Criteria


Vanadium n/a n/a n/a 12 5 n/a <0.0005 0.00078 0.000604 Zinc n/a 5 n/a 12 11 0 <0.005 0.280 0.99182

Legend: ODWQS – O. Reg. 169/03 Ontario Drinking Water Quality Standards MAC (Maximum Allowable Concentration) MDL (Minimum Detection Level) < means less than lower detection limit shown n/a (not applicable)

“AO”, Aesthetic Objective “OG”, Operational Guideline AUnits in mEq/L BUnits in % CUnits in Langalier’s Index



Page 53 of 69

Appendix “C” – Total Water Pumped and Instantaneous Flows Note on Capacity: Capacity is calculated by comparing the average pumped or flow value against the MDWL allowable volume or PTTW flow. Capacity is representative of the conditions of pumping for that year which may be influenced by other testing programs, maintenance or special operational conditions. Additionally, the actual capacity of the source may not be achievable with current infrastructure. Optimization efforts are included as a component of the Water Supply Master Plan with the intent to match the actual capacity of the water source with the appropriate infrastructure.


Page 54 of 69

City of Guelph Water Services – Pumpage to System – Jan. 01 – Dec. 31, 2012

Burke Discharge

Calico Discharge

Dean Discharge

Downey Discharge

Emma Street Discharge

Helmar Discharge

Membro Discharge

Paisley Discharge

Park #1 and #2 Discharge

Queensdale Discharge

University of Guelph

Discharge

Water Street Discharge

F.M. Woods Discharge

Total System Discharge

Units m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3

Regulatory Limit 6,546 5,237 2,300 5,237 3,100 3,273 6,050 13,738 10,300 5,273 5,108 3,400 65,000 n/a

Maximum 5,433 838 0 3,639 2,704 760 3,427 1,138 5,924 0 514 1,130 29,763 47,626

January Average 4,431 819 0 3,602 2,629 661 1,094 14 4,010 0 63 162 26,911 44,395

Total 137,376 25,375 0 111,675 81,496 20,477 33,908 425 124,301 1 1,959 5,010 834,247 1,376,250

Maximum 4,323 799 0 3,646 2,708 723 3,425 1,072 6,297 0 1,406 1,519 28,637 46,122

February Average 3,945 778 0 3,634 2,620 710 2,155 34 3,329 0 58 146 26,270 43,679

Total 114,404 22,566 0 105,381 75,966 20,577 62,498 989 96,548 1 1,683 4,232 761,839 1,266,683

Maximum 4,305 850 0 3,653 2,693 767 3,252 967 6,551 0 241 485 29,793 47,435

March Average 4,136 834 0 3,643 2,633 734 1,873 23 3,986 0 2 59 26,995 44,919

Total 128,219 25,849 0 112,940 81,631 22,757 58,074 716 123,578 1 53 1,836 836,846 1,392,500

April

Maximum 5,276 839 0 3,656 2,698 742 3,156 1,382 7,107 0 465 1,957 28,495 47,578

Average 4,187 821 0 3,608 2,629 726 1,566 33 4,009 0 2 212 26,406 44,200

Total 125,615 24,633 0 108,248 78,864 21,768 46,987 975 120,282 1 62 6,361 792,194 1,325,991

May

Maximum 5,740 843 0 3,668 2,826 759 3,407 1,150 7,982 0 2,229 1,937 31,795 56,961

Average 4,654 832 0 3,609 2,654 459 2,369 11 4,772 0 222 865 27,196 47,643

Total 144,280 25,784 0 111,875 82,288 14,220 73,427 348 147,935 1 6,872 26,826 843,064 1,476,921

June

Maximum 4,520 850 40 3,696 2,871 797 3,283 2,180 6,355 0 2,955 1,838 34,269 56,603

Average 4,029 842 1 3,563 2,714 582 2,374 874 3,074 0 1,185 493 28,232 47,964

Total 120,862 25,268 40 106,898 81,423 17,451 71,226 26,224 92,226 0 35,546 14,785 846,957 1,438,906

July

Maximum 5,596 847 1,372 3,702 2,816 877 3,292 1,954 7,440 0 2,277 1,901 35,033 58,764

Average 3,898 815 843 3,686 2,719 667 1,832 847 2,812 0 461 711 31,635 50,925

Total 120,852 25,264 26,127 114,251 84,275 20,682 56,783 26,246 87,186 0 14,280 22,045 980,697 1,578,689

August

Maximum 3,713 846 1,363 4,435 2,825 839 3,279 1,689 6,375 0 809 1,928 33,987 49,756

Average 2,698 804 368 3,359 2,732 118 1,661 316 2,700 0 16 287 29,438 44,498

Total 83,641 24,938 11,405 104,117 84,698 3,655 51,494 9,798 83,689 0 506 8,905 912,588 1,379,435

September

Maximum 5,095 835 0 3,684 2,781 786 3,721 1,608 7,192 0 2,599 1,853 34,158 50,216

Average 3,687 776 0 3,605 2,691 455 2,307 763 4,510 0 929 531 25,192 45,448

Total 110,622 23,273 0 108,156 80,726 13,659 69,218 22,894 135,304 1 27,882 15,924 755,768 1,363,427

October

Maximum 5,072 821 0 3,653 2,814 801 3,150 1,946 5,593 3 385 1,864 29,340 46,466

Average 3,777 742 0 3,635 2,709 786 2,845 1,061 2,795 0 7 471 25,038 43,867

Total 117,091 23,003 0 112,696 83,965 24,369 88,202 32,901 86,647 4 221 14,613 776,166 1,359,878

November

Maximum 5,057 846 0 3,783 2,842 869 3,279 2,354 7,679 0 367 1,140 27,174 46,180

Average 3,306 775 0 3,642 2,690 813 3,159 997 4,111 0 9 127 24,682 44,311

Total 99,184 23,245 0 109,246 80,704 24,403 94,777 29,919 123,336 2 257 3,798 740,453 1,329,324

December

Maximum 3,409 838 0 3,637 2,802 858 3,364 2,075 6,156 1 534 468 26,127 45,784

Average 3,027 771 0 3,608 2,701 810 1,941 957 2,994 0 -6 48 24,158 41,011

Total 93,842 23,907 0 111,836 83,732 25,125 60,174 29,669 92,812 4 -176 1,495 748,905 1,271,326

Maximum 5,740 850 1,372 4,435 2,871 877 3,721 2,354 7,982 3 2,955 1,957 35,033 58,764

Average 3,814 801 103 3,599 2,677 626 2,095 495 3,590 0 244 344 26,857 45,244

Total 1,395,987 293,105 37,573 1,317,319 979,769 229,143 766,768 181,104 1,313,844 17 89,147 125,830 9,829,724 16,559,330

Average Capacity 58% 15% 5% 69% 86% 19% 35% 4% 35% 0% 7% 10% 41% n/a


Page 55 of 69

City of Guelph Water Services – Permit to Take Water Pumpages – Jan. 01 – Dec. 31, 2012

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Units m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3

Regulatory Limit N/O 3,273 9,600 9,600 9,600 9,600 9,600 26,957 9,092 25,000 6,546 5,237 6,547 N/O 2,300 5,273 N/O 3,100 3,273 6,050 3,200 10,300 5,237 N/O N/O 3,300 3,400

Maximum N/O 17 6,291 6,326 6,385 95 0 18,999 0 6,880 5,397 838 4,853 N/O 0 3,638 N/O 2,704 752 3,366 0 5,758 0 N/O N/O 0 1,130

January Average N/O 1 6,262 6,281 6,310 9 0 18,862 0 6,467 4,371 818 1,461 N/O 0 3,600 N/O 2,629 651 1,070 0 3,932 0 N/O N/O 0 162

Total N/O 29 194,121 194,708 195,618 274 0 584,721 0 200,466 135,514 25,348 45,283 N/O 0 111,589 N/O 81,496 20,196 33,179 0 121,892 0 N/O N/O 0 5,010

Maximum N/O 6 6,542 6,665 6,563 6,610 3,956 26,215 0 6,975 4,251 816 2,676 N/O 0 3,645 N/O 2,708 724 3,351 0 6,228 0 N/O N/O 0 1,519

February Average N/O 0 6,178 6,490 6,496 5,056 260 24,480 0 6,536 3,891 789 240 N/O 0 3,632 N/O 2,620 697 2,104 0 3,273 0 N/O N/O 0 146

Total N/O 12 179,157 188,203 188,374 146,634 7,538 709,906 0 189,554 112,853 22,893 6,965 N/O 0 105,334 N/O 75,966 20,220 61,019 0 94,907 0 N/O N/O 0 4,232

Maximum N/O 3 2,245 6,673 6,646 6,605 6,724 26,470 0 7,702 4,241 870 2,428 N/O 0 3,650 N/O 2,693 764 3,178 0 6,381 0 N/O N/O 0 485

March Average N/O 0 79 6,549 4,044 6,533 6,401 23,606 0 7,113 4,082 838 183 N/O 0 3,641 N/O 2,633 721 1,826 0 3,905 0 N/O N/O 0 59

Total N/O 13 2,451 203,017 125,362 202,516 198,430 731,777 0 220,495 126,542 25,980 5,662 N/O 0 112,860 N/O 81,631 22,345 56,600 0 121,060 0 N/O N/O 0 1,836

Maximum N/O 6 31 6,560 0 6,544 6,467 19,555 0 8,897 5,203 843 1,470 N/O 0 3,654 N/O 2,698 744 3,083 0 7,134 0 N/O N/O 0 1,957

April Average N/O 1 2 6,303 0 6,293 698 13,297 0 7,499 4,126 825 80 N/O 0 3,606 N/O 2,629 713 1,529 0 3,956 0 N/O N/O 0 212

Total N/O 17 70 189,088 0 188,802 20,953 398,912 0 224,962 123,783 24,739 2,387 N/O 0 108,175 N/O 78,864 21,379 45,862 0 118,681 0 N/O N/O 0 6,361

Maximum N/O 986 0 6,294 6,142 6,280 0 18,442 0 7,617 5,653 861 5,540 N/O 0 3,664 N/O 2,826 756 3,322 0 7,983 0 N/O N/O 0 1,937

May Average N/O 223 0 6,057 1,386 6,175 0 13,618 0 7,251 4,581 834 3,743 N/O 0 3,604 N/O 2,654 456 2,308 0 4,704 0 N/O N/O 0 865

Total N/O 6,900 0 187,778 42,966 191,410 0 422,154 0 224,775 142,017 25,865 116,045 N/O 0 111,721 N/O 82,288 14,123 71,536 0 145,831 0 N/O N/O 0 26,826

Maximum N/O 325 6,776 6,856 6,706 6,877 0 26,634 0 6,926 4,437 873 1,806 N/O 39 3,692 N/O 2,871 789 3,201 1,218 6,258 0 N/O N/O 0 1,838

June Average N/O 24 2,837 6,194 6,225 6,287 0 21,544 0 6,634 3,959 855 329 N/O 2 3,563 N/O 2,714 575 2,310 868 3,014 0 N/O N/O 0 493

Total N/O 723 85,125 185,835 186,738 188,617 0 646,314 0 199,024 118,759 25,657 9,872 N/O 62 106,894 N/O 81,423 17,236 69,300 26,052 90,426 0 N/O N/O 0 14,785

July

Maximum N/O 246 6,814 6,763 6,748 6,702 0 26,783 0 6,365 5,557 867 1,601 N/O 1,411 3,700 N/O 2,816 875 3,198 1,072 7,491 0 N/O N/O 0 1,901

Average N/O 11 6,368 6,644 6,555 6,378 0 25,945 0 5,930 3,851 822 185 N/O 843 3,682 N/O 2,719 661 1,783 872 2,761 0 N/O N/O 0 711

Total N/O 332 197,417 205,978 203,200 197,706 0 804,302 0 183,825 119,374 25,488 5,750 N/O 26,148 114,147 N/O 84,275 20,479 55,272 27,026 85,576 0 N/O N/O 0 22,045

August

Maximum N/O 8 6,728 6,732 6,733 6,697 0 26,863 0 5,757 3,674 835 1,088 N/O 1,424 4,432 N/O 2,825 820 3,196 1,041 6,326 0 N/O N/O 0 1,928

Average N/O 1 6,455 6,519 6,563 6,578 0 26,115 0 5,369 2,675 814 196 N/O 369 3,677 N/O 2,732 113 1,613 257 2,640 0 N/O N/O 0 287

Total N/O 25 200,102 202,085 203,441 203,923 0 809,551 0 166,444 82,912 25,225 6,061 N/O 11,443 113,987 N/O 84,698 3,511 50,006 7,959 81,849 0 N/O N/O 0 8,905

September


Average N/O 153 6,345 6,428 2,712 6,265 0 21,751 0 4,886 3,670 733 1,919 N/O 0 3,574 N/O 2,691 455 2,242 834 4,442 0 N/O N/O 0 531

Total N/O 4,589 190,364 192,845 81,369 187,958 0 652,536 0 146,579 110,113 21,983 57,561 N/O 0 107,208 N/O 80,726 13,651 67,262 25,018 133,262 0 N/O N/O 0 15,924

October


Average N/O 223 6,154 6,227 1,049 5,296 11 18,737 0 4,770 3,718 538 2,923 N/O 0 3,634 N/O 2,709 772 2,767 1,068 2,742 0 N/O N/O 0 471

Total N/O 6,903 190,781 193,032 32,514 164,177 341 580,845 1 147,866 115,246 16,670 90,625 N/O 0 112,647 N/O 83,965 23,943 85,762 33,104 84,987 0 N/O N/O 0 14,613


Page 56 of 69

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Units m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3 m3

Regulatory Limit N/O 3,273 9,600 9,600 9,600 9,600 9,600 26,957 9,092 25,000 6,546 5,237 6,547 N/O 2,300 5,273 N/O 3,100 3,273 6,050 3,200 10,300 5,237 N/O N/O 3,300 3,400

November

Maximum N/O 278 6,553 6,538 6,532 6,612 6,251 25,716 0 5,615 4,998 859 3,562 N/O 0 3,780 N/O 2,842 863 3,182 1,087 7,545 0 N/O N/O 0 1,140

Average N/O 34 3,178 6,254 3,170 6,315 3,797 22,713 0 4,429 3,272 772 1,310 N/O 0 3,639 N/O 2,690 797 3,070 1,055 4,032 0 N/O N/O 0 127

Total N/O 1,021 95,332 187,607 95,088 189,443 113,922 681,392 0 132,883 98,146 23,172 39,295 N/O 0 109,178 N/O 80,704 23,900 92,100 31,662 120,963 0 N/O N/O 0 3,798

December

Maximum N/O 589 1,466 6,533 6,530 6,520 6,090 25,660 0 4,294 3,370 853 2,075 N/O 0 3,637 N/O 2,802 843 3,260 1,037 6,018 0 N/O N/O 76 468

Average N/O 31 61 6,407 6,507 6,475 6,074 25,525 0 4,043 2,993 768 860 N/O 0 3,606 N/O 2,701 794 1,885 1,022 2,925 0 N/O N/O 6 48

Total N/O 952 1,896 198,608 201,732 200,731 188,297 791,264 0 125,320 92,796 23,822 26,673 N/O 0 111,796 N/O 83,732 24,614 58,429 31,684 90,670 0 N/O N/O 186 1,495

Maximum N/O 986 6,814 6,856 6,748 6,877 6,724 26,863 1 8,897 5,653 873 5,540 N/O 1,424 4,432 N/O 2,871 875 3,620 1,218 7,983 0 N/O N/O 76 1,957

Average N/O 59 3,653 6,363 4,252 5,634 1,447 21,349 0 5,908 3,765 784 1,126 N/O 103 3,622 N/O 2,677 616 2,039 499 3,525 0 N/O N/O 1 344

Total N/O 21,514 1,336,816 2,328,783 1,556,402 2,062,191 529,482 7,813,673 1 2,162,193 1,378,057 286,842 412,179 N/O 37,654 1,325,536 N/O 979,769 225,597 746,327 182,506 1,290,105 0 N/O N/O 186 125,830

N/O - not operational n/a - not applicable


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City of Guelph Water Services – Instantaneous Flows Summary (PTTW) – Jan. 01 – Dec. 31, 2012

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Regulatory Limit 6.4 37.9 111.0 111.0 111.0 111.0 111.0 n/a 157.8 290.0 75.8 60.6 90.1 n/a 26.6 60.6 n/a 35.8 37.9 70 37 178.8 61 n/a n/a 38 59.03

January Maximum N/O 11.6 73.8 75.0 75.8 78.1 0.0 294.7 0.0 79.6 68.7 12.9 76.0 N/O 0.0 48.5 N/O 32.0 21.6 46 0.0 102 0.0 N/O N/O 22 40

Average N/O 0.0 71.8 72.6 72.4 5.9 0.0 222.5 0.0 74.9 52.6 9.4 16.9 N/O 0.0 42.2 N/O 30.4 7.6 14 0.0 45 0.0 N/O N/O 1 2

February Maximum N/O 11.9 81.0 79.4 78.1 79.2 81.3 315.9 0.0 80.7 68.7 13.1 75.6 N/O 0.0 43.6 N/O 32.5 12.6 45 0.0 91 0.0 N/O N/O 30 40


March Maximum N/O 11.9 79.2 78.0 77.6 77.4 79.4 392.9 0.0 89.1 68.6 12.9 75.5 N/O 0.0 43.7 N/O 31.3 14.4 45 0.0 147 0.0 N/O N/O 18 35

Average N/O 0.0 0.9 75.6 75.3 75.6 74.0 301.4 0.0 82.3 48.9 9.6 2.1 N/O 0.0 42.6 N/O 30.4 8.4 38 0.0 45 0.0 N/O N/O 0.0 1

April Maximum N/O 11.7 79.8 76.9 76.5 76.7 76.0 304.3 0.0 103.0 68.5 20.8 75.8 N/O 0.0 52.4 N/O 31.5 12.4 45 0.0 145 0.0 N/O N/O 17 38

Average N/O 0.0 0.0 72.9 72.9 72.9 8.4 227.1 0.0 86.8 48.8 9.4 0.9 N/O 0.0 42.2 N/O 30.3 8.4 36 0.0 46 0.0 N/O N/O 0.0 3

May Maximum N/O 27.3 75.9 73.6 73.9 74.3 0.0 296.6 0.0 88.2 71.4 12.8 75.7 N/O 0.0 52.8 N/O 32.8 19.8 45 0.0 141 0.0 N/O N/O 29 39


June Maximum N/O 11.2 82.1 82.7 81.1 85.5 0.0 329.4 0.0 80.2 72.1 12.7 66.1 N/O 13.0 52.4 N/O 34.7 20.3 46 16 96 0.0 N/O N/O 30 40

Average N/O 0.3 32.4 71.5 72.1 73.0 0.0 249.4 0.0 76.8 46.5 9.8 3.9 N/O 0.0 41.7 N/O 31.6 6.7 37 10 35 0.0 N/O N/O 14 6

July Maximum N/O 11.7 85.7 84.7 82.4 82.5 0.0 335.3 0.0 73.7 73.8 12.7 66.3 N/O 19.9 44.7 N/O 32.7 22.8 47.2 13.5 93.0 0.0 N/O N/O 29.6 40.0

Average N/O 0.1 73.7 76.2 75.4 73.8 0.0 299.1 0.0 68.6 44.6 9.4 2.1 N/O 9.8 43.1 N/O 31.6 7.7 20.8 10.1 31.9 0.0 N/O N/O 5.5 8.2

August Maximum N/O 11.5 77.9 80.3 78.7 82.4 0.0 319.3 0.0 66.6 69.5 12.6 66.8 N/O 19.6 55.2 N/O 33.3 13.2 46.5 12.2 91.4 0.0 N/O N/O 29.4 38.3


September Maximum N/O 11.0 89.7 79.6 82.6 83.5 0.0 335.4 0.0 59.9 69.7 12.8 66.6 N/O 0.0 55.0 N/O 33.0 22.9 47.5 13.5 88.8 0.0 N/O N/O 30.7 31.2


October Maximum N/O 10.9 74.1 74.5 73.9 74.7 90.7 387.9 0.0 58.3 71.2 23.0 66.7 N/O 0.0 54.0 N/O 32.9 14.2 44.3 13.6 95.8 1.2 N/O N/O 28.5 36.9


November Maximum N/O 10.9 73.6 76.5 76.4 76.5 75.8 378.7 0.0 65.0 68.7 12.9 66.3 N/O 0.0 46.8 N/O 32.1 15.0 43.9 13.8 98.4 0.0 N/O N/O 28.3 36.5


December Maximum N/O 10.9 69.5 76.2 76.4 75.7 71.0 368.8 0.0 49.7 68.7 13.1 66.6 N/O 0.0 48.4 N/O 32.8 16.5 45.7 54.9 96.5 0.0 N/O N/O 28.2 37.5


Avg.Capacity n/a 1% 27% 66% 66% 54% 13% n/a n/a 28% 65% 16% 13% 0% 0% 70% n/a 85% 19% 48% 5% 37% 0% n/a n/a 8% 11%

N/O - not operational n/a - not applicable


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Appendix “D” – Water Conservation & Efficiency Program – 2012 Annual Progress Report Background: The City of Guelph strives to be a leader in water conservation and efficiency. As one of Canada’s largest communities reliant solely on a finite groundwater source, our ability to reclaim precious water capacity through conservation initiatives offers numerous benefits. Furthermore, as the assimilative capacity of the Speed River to accept increasing amounts of treated wastewater effluent is limited, the ability to reduce the volume of wastewater requiring treatment offers ecological benefits to the Grand River Watershed as well as financial benefits to Guelph. Water and wastewater servicing capacity reclaimed through water conservation is the most cost-effective and immediately available source of new water supply and wastewater treatment capacity. Since 1999, when Council approved the first Water Conservation and Efficiency Strategy, 4,820 m3/day of average day water/wastewater capacity has been saved, allowing the City to delay the need for approximately $24 million in additional water and wastewater infrastructure. In addition, since 2001 when the City’s Outside Water Use Program was first implemented, the community has reduced our annual peak day water use (i.e. the highest daily demand for water each year), by over 11,800 m3/day, thus reducing infrastructure required to meet peak demand which is experienced on only a few days each year. Furthermore, water conservation has led to a reduction in the amount of electricity and water treatment chemicals used to treat and convey water and wastewater. This results in an annual operational savings of approximately $315,000 per year, creating a significant financial benefit to our rate payers. As a result of such efforts, the City’s water and wastewater rates remain much lower (within the 50% percentile) than that of many comparable Ontario and local municipalities. In 2006 City Council endorsed the Water Supply Master Plan (WSMP). This detailed Master Plan evaluated the water demand associated with projected growth over a 50 year planning horizon, as well as alternative sources of new water supply. Water conservation was identified as the most cost-effective and immediately available source of new water supply and was ranked as the #1 priority. The WSMP included three reduction targets based on 2006 daily water production volumes:

• Reduction of 10% (5,300 m3/day) in average day water use by 2010; • Reduction of 15% (7,950 m3/day) in average day water use by 2017; and • Reduction of 20% (10,600 m3/day) in average day water use by 2025

Both the 2007 Community Energy Initiative and the 2007 Council Strategic Plan set sustainability performance goals of using “less water and energy per capita than any comparable Canadian city.” These goals continue to guide our current water conservation activities and bring greater emphasis to the relationship between water supply and energy demand. To achieve these targets staff initiated the Water Conservation and Efficiency Strategy (WCES) Update in February of 2008. This award winning 10-year strategy was endorsed by Council in May 2009 and identifies the preferred program, policy and resource recommendations to achieve a further reduction of 8,773 m3/day by 2019, as well as


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to achieve the aggressive reduction targets of the Water Supply Master Plan, Water and Wastewater Master Servicing Study, Wastewater Treatment Master Plan, Community Energy Initiative and Council's Strategic Plan. 2012 Progress Overview The following sections provide an overview of Water Conservation and Efficiency Program activities undertaken in 2012. For more information on individual programs or initiatives please visit: www.guelph.ca/ourstoconserve.

1. Leak Detection Program The City’s leak detection program aims to reduce the amount of water lost between the time of production

and end delivery to customers. In 2012 the program included the evaluation of 100 km of the City’s linear water main infrastructure through use of sounding and correlation technologies. In total 3 watermain breaks and 4 hydrant based leaks were identified through the study with approximately 470 m3/day in water production capacity anticipated to be reclaimed as a result of remediation of the leakage located.

The 2012 Leak Detection Program also saw the introduction of City’s first district metered area (DMA)

within the Woodland Glen neighbourhood located on Stone Rd West. Through this endeavour a permanent underground flow meter and chamber were installed as well as isolation of this area of water distribution system undertaken, so to allow water use in this area to be monitored through a single metered watermain. This approach to leak detection will allow staff to define the normal profile of efficient water delivery for the area as well as provide a baseline to evaluate future demands against so to assess the occurrence of potential leakage within the area. Through resources graciously provided via the Province of Ontario’s Showcasing Water Innovation Program, Guelph Water Services is currently working to design and implement a number of additional DMAs within 2013, with all field flow information to be transmitted back to the City’s SCADA operational system. Through this initiative operational control limits will be set for flow information being captured by SCADA for each area and Water Services staff will be alerted to potential leakage within monitored DMAs based on changes in flow profiles. This approach to water loss management is anticipated to allow for the proactive response to distribution system leaks and retention of water savings already reclaimed from prior leakage restoration.

2. Residential Water Conservation Rebate Programs

Within 2012 a total number of 3126 rebate applications were processed via the City’s residential rebate programs. The majority of rebates offered continue to be based in the City’s Royal Flush Toilet Rebate and Smart Wash Clothes Washer Rebate Programs with a moderate amount through the Home Humidifier Rebate Program and Greywater Reuse Rebate Program. In total, approximately 354.6 m3/day of reclaimed water savings is anticipated as a result of residential rebate program participation in 2012. For more information on the City’s Water Conservation Rebate Programs please visit www.guelph.ca/rebates.

3. ICI Water Capacity Buyback Program Since introduction of the ICI Water Capacity Buyback Program in 2007 the City has reclaimed over 1,100 m3 per day in water/wastewater servicing capacity while assisting local business to reduce their environmental footprint and ongoing operational costs. This program offers financial assistance to local business for the completion of detailed water efficiency process audits and incentives towards capital

http://www.guelph.ca/ourstoconserve�

http://www.guelph.ca/rebates�


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retrofits which reduce water demand. To date many of the City’s top water users have participated in this program, but participation amongst business possessing a smaller water use footprint has been limited due to investment required to undertake process audits and uncertainties of financial efficiencies to be realized as result of participation. In recognition of these challenges, Water Services’ ICI Water Efficiency Specialist continued work in 2012 to engage and support members of the Guelph business community. This resource offered engineering services to the local business community in conducting detailed preliminary water use audits with the intent of realizing potential efficiencies and limiting financial risk to business in participating in the program.

Through use of this resource a total of 9 detailed facility audits were completed in 2012. In addition, water efficiency capital retrofits were also implemented by Guelph General Hospital, Blount Canada and Polycon Industries stemming from previous audit recommendations, accounting for 248 m3/day in observed water use reduction.

4. Civic Facility Water Efficiency Upgrades

With the objective of leading by example through the City’s own operations, water efficiency retrofits of City owned facilities continued throughout 2012. These retrofits included domestic retrofits at the Main Branch Library as well as the second phase of water efficiency improvements to City owned sports field irrigation systems, focused on the introduction of enhanced field monitoring, automation and control technologies. These technologies will help qualify water needs based site specific conditions (such as soil moisture and evapotranspiration) as well as provide the ability to proactively identify system issues through automated prompts and alarms to system operators. Upon full implementation of these upgrades, it is anticipated that water demand associated with sports field irrigation will be reduced by 30% while maintaining the desired turf standards of sports field users. Beyond Civic facility retrofits completed, detailed engineering design for the integration of water reuse and rainwater harvesting processes at the Guelph Transit Bus Wash facility continued throughout 2012. This initiative anticipates water and wash chemical savings of $6,700 per year based on 2013 water and wastewater user rates. Construction of this project is anticipated for completion within the fall of 2013 with approximately $89,000 in funding provided through the Ministry of the Environment’s Showcasing Water Innovation Funding Program for detailed design and implementation of the project.

5. Efficient Home Visit and Retrofit Pilot Program On October 1, 2011 the Efficient Home Visit and Retrofit Pilot Program was introduced by the City of Guelph in partnership with Guelph Hydro, Union Gas and Guelph Environmental Leadership. Through this pilot program, all homeowners in the Hanlon Creek Neighbourhood (HCN) were eligible to receive a complementary 45-minute in-home water and energy audit conducted by a trained home advisor. The aim of the program was to identify potential water and energy efficiencies in each home, carry out a number of retrofits, and provide personalized information to homeowners regarding local resources and rebates/incentives that are available to assist in achieving conservation savings and reducing utility bills.


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In total, 177 Efficient Home Visits were conducted over a 6-month period between October 1, 2011 to March 31, 2012. . Of the 177 audit visits actual savings ranged from $0/year to $499 per household across all participants, with $373/year per household being the highest savings in the targeted neighbourhood (HCN). This pilot program represents the implementation of the final programming recommendation of the Council-approved 2009 Water Conservation and Efficiency Strategy Update. Staff reported to the Planning & Building, Engineering and Environment Committee in the October 26, 2012 report following completion of the pilot program, and formed recommendations regarding the future of the program for Council’s consideration. For more information on the Efficient Home Visit and Retrofit Pilot Program please visit: www.guelphgig.ca.

6. Blue Built Home Water Efficiency Standards and Rebate Program

Endorsed by City Council in November 2010, the Blue Built Home Water Efficiency Standards and Rebate Program is a voluntary construction standard designed to outperform the plumbing and water-using fixture requirements of the Ontario Building Code. This certification program for new homes uses an approved set of high-quality home fixtures and appliances designed and third-party tested to save water and reduce water and wastewater utility bills by 24 to 54 per cent. Blue Built Homes are certified according to three water efficiency standards - Bronze, Silver or Gold – and provides the home buyer with a one-time rebate on their investment. Since launch of the program, a total of 25 new homes have been Blue Built Home certified (23 Bronze, 2 Silver). Of these, 12 Blue Built Bronze homes were certified in 2012. The Blue Built Home standard has been featured as part of 3 local demonstration homes in partnership with local home builders including Reid’s Heritage Homes, Sloot Construction, and TerraView Homes. To evaluate the impact of this building standard water use datalogging is currently ongoing at each Blue Built Home through the use of radio read flexible axis water meters. To date, the evaluation of water use amongst Blue Built Home Bronze in the field have demonstrated an additional savings of 32.9 m3/year compared to that initially anticipated through design of the standard for a family of 3 persons (144 m3/year). Beyond initial success of the program, staff began review of the Blue Built Home Program in late 2012 with the objectives of improving the level of builder participation in the program as well as increasing the affordability and awareness of the program amongst those purchasing new homes. Feedback has been gathered from BBH homeowners and the BBH building partners through an internet survey and discussions. To gain feedback from the local home building community, a Notice of Intent to revise the standard was introduced in December 2012. In alignment with this notice, a summary report on the Program and online questionnaire were made available via the Blue Built Home webpage to seek feedback on proposed amendments to the standard and associated program resources. Further consultant on

http://www.guelphgig.ca/�


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revisions to the standard is anticipated for early 2013 with final notice of amendments of the standard anticipated for summer/fall of 2013. For more information on the Blue Built Home program please visit bluebuilthome.ca.

7. Residential Greywater Field Test The City’s Residential Greywater Field Test concluded in July 2012. This project aimed to evaluate the appropriateness of home based water reuse systems as a water conservation programming alternative through detailed field monitoring and research of social acceptance amongst homeowner participants. Since launch of the program in 2009 a total of 25 greywater systems have been installed. These systems collect water from showers and baths in home, treat the water collected and store the treated greywater water for later use in satisfying toilet flushing needs in the home. To date new and existing homes possessing a greywater reuse system have seen an 10.2% and 26.8% reduction in total household water demand, respectively. However, ongoing water quality results from homes possessing greywater systems did not demonstrated overall compliance with treated greywater guidelines, with overall system performance dependent on the homeowner’s diligence in completing necessary system maintenance requirements. In alignment with the City’s Federation of Canadian Municipalities Green Municipal Fund agreement for this project, staff and project partners published the final Guelph Residential Greywater Reuse Field Test report on June 29, 2012. This report is now available for public reference at www.guelph.ca/greywater.

8. Youth Education The City’s curriculum based, Grade 2 and Grade 8 in-class water conservation programming continues to be a popular resource for local educators in both the Upper Grand District School Board (UGDSB) and the Wellington Catholic District School Board (WCDSB), encompassing 43 interactive school presentations to 1173 students conducted in 2012. Overall since the inception of the program three years ago, the City has provided a total of 123 school presentations to over 3600 students through this water conservation educational initiative. Furthermore, in partnership with the Grand River Conservation Authority Guelph Lake Nature Centre, a total of 700 local grade 7, 8 and high school students participated in guided educational tours of the City’s Water Services facility in 2012. These interactive tours lead students through the processes involved in supplying, treating, and distributing the City’s drinking water, as well as educate participants about the importance of water conservation and source water protection as essential parts of ensuring the sustainability of our City’s water resources. Beyond City lead programming, Water Services is proud to be an ongoing partner and sponsor of the Waterloo Wellington Children’s Groundwater Festival. This long standing festival in its 17th year and annually educates more than 4000 students in grades two through five in Guelph, Wellington County and the Region of Waterloo about the importance of water in their daily lives. Since 1996, over 70,000 students have been participated within the festival, which features fun and interactive activities designed to inform students of the importance of water protection and conservation. In partnership with the Upper Grand

http://www.bluebuilthome.ca/�

http://www.guelph.ca/greywater�


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District and Wellington Catholic School Boards staff have worked to increase local awareness and participation in this resource with upwards of 700 Guelph based students now participating in the event on an annual basis.

9. Canada Water Week

Canada Water Week, a national, week-long celebration of water, is held annually during the third week of March to coincide with World Water Day on March 22. In 2012, Canada Water Week was held March 19 to 25 and had a theme of “Discover your Water Footprint.” The theme was chosen to bring awareness to the water used daily in our homes and the water embedded in common products and services Canadian’s rely upon. In response, Guelph Water Services launched an accessible, engaging and interactive webpage, which included a video progress report to highlight community water conservation successes and future strategies in meeting the long-term water sustainability targets of the Water Conservation and Efficiency Strategy Update. Combined with a social media campaign, the progress report also reminded Guelph residents and businesses how they can use less water to reduce their water footprint. The City’s 2012 Water Conservation Progress Report can be viewed at guelph.ca/ourstoconserve.

In addition to the progress report, a number of City-partnered and independent community events took place during Canada Water Week. Events included a movie screening, the showcasing of efficiency projects and technology by some of Guelph’s water sector industry leaders, and social educational meetings organized by Innovation Guelph, Engineers Without Borders, and Guelph Green Drinks. These events brought local attention to our “water footprint” including water challenges and innovative solutions. More than 60 Grade 2 students at Sir Isaac Brock Public School spent nearly 80 hours painting a water-themed banner and taking the Blue Thumb pledge, in celebration of Canada Water Week, before it was put on public display at Guelph’s City Hall.

The week ended with an open house at Guelph Water Services, which included facility tours, information on wastewater treatment, source protection and water conservation programs. The result of the week’s events: a community-wide discussion around water and the awarding of the first-ever Canada Water Week Certificate of Recognition. The City of Guelph received this prestigious award for its outstanding efforts in building energy, support and awareness on water issues during the Canada Water Week celebration. For more information on Canada Water Week please visit: www.canadawaterweek.com.

10. Peak Season Water Demand Management Reduction of peak season water demands continues to be a primary objective of the City’s Water Conservation programming. The ability to reduce seasonal water use limits impacts on our finite groundwater supply and creates operational efficiencies by reducing energy and chemical needs for treating and pumping additional volumes of water. Since 2001 the City’s Outside Water Use Program has helped to

http://www.guelph.ca/ourstoconserve�


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manage peak season water use via regulatory controls with complementary programs, such as Healthy Landscapes, working to proactively manage potential peak demands by assisting residents and local business in establishing low outdoor water use environments. In 2012 the City’s Outside Water Program started the season in Level 1 – yellow on April 25, and later was elevated to Level 2 – Red on July 18, 2012 in alignment with declarations of the Level 2 conditions within the Eramosa River Sub-watershed by the Grand River Conservation Authority’s Low Water Response Team. This is largely attributed to lack of precipitation, high temperatures and low surface water flows throughout the entire watershed. . Precipitation in the winter of 2012 was 50 % of normal with frequent thaws throughout the winter resulting in limited spring flooding and a very small spring freshet. Like within much of Ontario, the preceding spring/summer months were very dry with precipitation levels for July and August being less than half of local 30 year averages for those months. As a result, stream flows consistently dropped throughout the summer months to trigger level 2 – Red conditions in July, and did not return to normal flow condition until November 2012.

With the need to enact watering restrictions early within the 2012 outside water use season, Water Services received numerous concerns from local stakeholders regarding the current by-law requirements as well as the relevance of some permitted activities in reference to current social norms and practices. In response to local concerns and changing weather patterns, the City’s Outside Water Use by-law will be going through a review process in 2013, with proposed revisions to the by-law stemming from this process to be provided to Guelph City Council for consideration in spring/summer 2013. In working to proactively manage peak season demand, the Healthy Landscapes Program offered various public resources throughout 2012. The annual Healthy Landscapes Workshop/Seminar Series featured numerous complementary talks on time of year appropriate outdoor water conservation topics including water efficient landscape design, plant selection and proactive maintenance best practices to manage the impact of drought and common turf pests.

In addition, a rain barrel truckload sale was organized in April of 2012 with over 600 rain barrels sold as part of the one day event. A native plant sale event was also held with the Wellington Wildflower Society in May 2012 through which residents could also purchase rain barrels. Rain barrels offer homeowners the benefit of capturing free volumes of water for outside use but also assist in managing stormwater impacts on private property. In total, over 700 rain barrels were sold during the 2012 season. The sale of rain barrels are a net zero service to the City as the barrels are sold at the bulk rate attained through an annual rain barrel tender process. Further to the above, the Healthy Landscapes assessment program continues to be a popular resource with 410 visits completed in 2012. This service offers a complementary site based consultation aiming to educate residents on garden design and maintenance practices to significantly curve outdoor demand at their home. Water efficiency studies completed in other Ontario communities have shown a net result of 74 litres per


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day per household during peak season as a result of similar water efficiency based landscape consultant services. For more information on the Healthy Landscapes Program please visit www.guelph.ca/healthylandscapes.

Water Reduction Target Progress In 2006 City Council endorsed the Water Supply Master Plan (WSMP). This detailed Master Plan evaluated the water demand associated with projected growth over a 50 year planning horizon, as well as alternative sources of new water supply. Water conservation was identified as the most cost-effective and immediately available source of new water supply and was ranked as the number one priority. The WSMP included three reduction targets based on 2006 daily water production volumes:

• Reduction of 10% (5,300 m3/day) in average day water use by 2010; • Reduction of 15% (7,950 m3/day) in average day water use by 2017; and • Reduction of 20% (10,600 m3/day) in average day water use by 2025

As of December 31, 2012, total annual average day water production has decreased by 6140 m3/day (12 per cent) since 2006, with an estimated direct savings of 4787 m3/day attributed to community participation in the City’s Water Conservation Program. This observed reduction to date places the City in a competitive position to reach its 2017 water reduction target. Further to the information above, the Figure 1 below shares water savings to date versus the annual conservation program reduction targets of the City’s 2009 Water Conservation Strategy:

Figure 7: Water Conservation and Efficiency Strategy Update: Estimated Annual Savings vs. Annual Program Reduction Targets

-384 -804 -1365-1886

-3703

-4787

-12000

-10000

-8000

-6000

-4000

-2000

0

WCESU Savings Goal (m3/day) Savings to date (m3/day)


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It is to be noted that an update to the City’s 2006 Water Supply Master Plan (WSMP) is planned for 2013. Through update of the WSMP it is anticipated that the City’s water use reduction targets will be evaluated so to establish a new long term community water reduction target (as appropriate). For further information on the 2006 Water Supply Master Plan please visit www.guelph.ca/water > water supply master plan. For more information: For more information or questions regarding this report please contact:

Wayne Galliher | Water Conservation Project Manager Water Services Division | Planning & Building, Engineering and Environment City of Guelph

T 519-822-1260 x 2106 | F 519-822-8837 E [email protected]

http://www.guelph.ca/water�


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Appendix “E” – Lead Reduction Plan – Update Report The City of Guelph’s (the City’s) Lead Reduction Plan (LRP) was developed in lieu of a Corrosion Control Plan (as outlined in Ontario Regulation 170/03 Schedule 15) and was submitted to the Ministry of the Environment (MOE) in April, 2011. The application for full regulatory relief from the lead sampling requirements of Schedule 15.1 and post-implementation monitoring program as part of the City’s LRP was subsequently fully approved on March 21, 2012. The purpose of this report is to provide an updated summary on continuing LRP initiatives and new LRP initiatives since January 2011. Please refer to the Lead Reduction Plan for detailed information on various programs and efforts prior to January 2011. The City has been working proactively to address the presence of lead service lines (LSL) in Guelph since 2007 through the identification and replacement of both the public and private portions of LSLs. Full LSL replacement has demonstrated to be affective in achieving regulatory compliance as well as significantly reduced lead concentrations as measured at the point of the water’s consumption. Partial LSL replacement has demonstrated to be less effective at reducing lead levels for regulatory compliance and reduce lead concentrations at the point of consumption. Since 2007 there have been 583 lead service lines replaced in the City. As a result, 86 percent of these homes are now considered to be ‘lead-free’ service lines (i.e., either a full replacement, a partial replacement connecting back to a non-lead material or a subsequent replacement of a privately-owned LSL by the homeowner). At the beginning of the program, the City conducted an extensive records review identifying approximately 3,750 known or suspected lead services. Through the Verification Sampling Program the number has been reduced to 520 suspected LSLs (as of December 31, 2012). This update report summarizes lead reduction through the identification and replacement of LSLs and subsequent post replacement monitoring. This report includes updated information on the following programs that support the overall Lead Reduction Plan:

− Legislated Lead Sampling under Schedule 15.1 (2011) − Water Service Verification Program results − Lead Service Line Replacement Program results and activities − Lead Water Service Replacement Grant Programs summary − Post-Replacement Sampling Program results − Post-Implementation Monitoring Program results − Water Filter Rebate Program activities − Description of outreach efforts

The full report can be accessed at: guelph.ca/water under Publications.


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Appendix “F” – Index of Acronyms and Initialisms Included below is an index of acronyms and initialisms used throughout this report.

Table 31: Index of Acronyms and Initialisms Acronym or Initialism

Description

µg/L Micrograms per litre = 1 part per billion ½ MAC half of the maximum allowable concentration AMP Adaptive Management Plan AO Aesthetic Objective AWQI Adverse Water Quality Incident BBH Blue Built Home program CAPS Capital Asset Prioritization System cfu colony forming unit CCL Critical Control Limit CCP Critical Control Point CELP Community Environmental Leadership Program DMA District Metered Area DWQMS Drinking Water Quality Management Standard DWS Drinking Water System DWWP Drinking Water Works Permit E. coli Escherichia coli, indicator bacteria used to determine the presence of fecal contamination EDMS Electronic Document Management System EHV Efficient Home Visit EPA Environmental Protection Act GUDI-WEF Groundwater Under the Direct Influence of surface water – With Effective Filtration HPC Heterotrophic Plate Count, indicator bacteria group used to monitor general water quality ICI Industrial, Commercial, Institutional km kilometres LESP Lake Erie Source Protection LRP Lead Reduction Plan LSL Lead Service Lines L/s Litres per second m metres m3 Cubic metres = 1,000 litres water m3/day Cubic metres per day = 1,000 litres per day MAC Maximum Allowable Concentration MDL Minimum Detection Limit MDWL Municipal Drinking Water Licence mg/L Milligrams per litre = 1 part per million MOE Ministry of the Environment n/a Not Applicable NSF 60 NSF/ANSI Standard 60: Drinking Water Treatment Chemicals -- Health Effects NSF 61 NSF/ANSI Standard 61: Drinking Water System Components -- Health Effects


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Acronym or Initialism

Description

ntu nepholometric turbidity unit O. Reg. 170/03 Ontario Regulation 170/03 Drinking Water Systems OA Operating Authority ODWQS O. Reg. 169/03 Ontario Drinking Water Quality Standards ODWSP Ontario Drinking Water Stewardship Program OG Operational Guideline OIC Operator-in-Charge OP Operational Plan ORO Overall Responsible Operator OTP Operational Testing Plan OWRA Ontario Water Resources Act OWUP Outside Water Use Program OWWCO Ontario Water Wastewater Certification Office PDDW Procedure for Disinfection of Drinking Water in Ontario POE Point of Entry, the point at or near which treated water enters the distribution system PTTW Permit to Take Water Q1 Quarter One (aka first quarter), Q2 (second quarter), etc. QMS Quality Management System RCAp Rapid Chemical Analysis Package RCMP Reliability-Centered Maintenance Program SAC Spills Action Centre SCADA Supervisory Control and Data Acquisition SDWA Safe Drinking Water Act, 2002 TC Total Coliform, indicator bacteria group used to determine presence of contamination TCE trichloroethylene THM trihalomethane TOMRMS The Ontario Municipal Records Management System UGDSB Upper Grand District School Board UV Ultraviolet VOC volatile organic compound WCDSB Wellington Catholic District School Board WCES Water Conservation and Efficiency Strategy WCWC Walkerton Clean Water Centre WDGPH Wellington-Dufferin-Guelph Public Health WSMP Water Supply Master Plan WW Waterworks

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