Summer 2016 Newsletter

Dear Customer,

An overused saying I know...but where IS the time going this year?! Since the business ownership transfer in March, I am delighted to report that all is going well, business remains buoyant & all is going to plan.

We are continuing to view the market positively, despite potential Brexit woes landing on the desk by way of numerous currency exchange surcharges. Investment in the business continues by way of new kit, transport, new product development, new staff, new definitive collection web-site and a hugely exciting soon to be launched Keep Warm-Stay Secure -consumer web-site!

The points above are all active business agenda points being worked through everyday we are open for business! We are taking nothing for-granted and we are all doing our best to be the best we can be in the interest of improving your customer experience with Team SWC.

Throughout the newsletter you will find really good updates on a variety of topics that we felt would be helpful for you to know about. We've also attached some good reference information (also available through the web-site).

Susan

Quotations & Order Acknowledgements

Can we please remind you about the importance of checking both your quotations and order acknowledgements to make sure that we have interpreted and processed exactly what you have requested. We aim to delight!

We need your help

In order to maintain and continuously improve the new web-site we need fresh imagery of our installed products. As you know, we have actively been seeking your help to get more images through a message on every quotation and acknowledgement. If you need photography support, customer permissions support etc, please just ask & we will do our very best to assist...

Residence Collection Revolution

R9 still sits at the very top of its class and is proving very popular with many home-owner’s who are demonstrating their confidence in R9’s impressive credentials, as we are seeing through the order book!

We are delighted to be able to let you know that we will be introducing both the R7 (75mm system) & R2 (100mm system) to our manufacturing portfolio in October.

Summer 2016

The all new Definitive Collection Website

Websites & Web presence through social media are an essential part of modern day living, having a strong and professional image is critical to famous brands and the Definitive Collection is no different. We are very pleased to confirm that the all new Definitive Collection website will go live in August 2016. The website has been completely re-built and will sit firmly at the top as a leading brand in the double glazing industry.

As you will be aware, The Definitive Collection brand is growing in popularity especially through its presence on the Internet. These days, nobody can ignore how easy it is to browse at ones leisure for ideas and information using smart phones, tablets and laptops. Although many companies these days have websites, they can sometimes look uninviting and dated, unprofessional, limited in content, and difficult to navigate, all of which can be a turn-off to prospective buyers.

A good website is designed to capture the attention and imagination while creating the desire for further information. We feel all these features have been incorporated into the new Definitive Collection website. Websites must also be inviting, informative and leave a positive impression on any potential customer. To date SWC has invested tens of thousands of pounds to create a strong consumer brand and in The Definitive Collection website we are committed to expanding this further with more information and imagery which are key selling tools. The majority of home-owners now go on-line to explore the options available to them, before making an informed decision.

The new website will clearly state that The Definitive Collection products are only available through approved trade installers.

Trade Web-site

You may have noticed that we refer to the website quite frequently as an archive and valuable source of technical information relating to our comprehensive product range Please remember that we are constantly updating the SWC website with sales and marketing information and technical downloads to assist with the launch of new products.

Summer 2016

Composite Doors

Although our Composite Door department has never been as busy, we acknowledge that a full overhaul of the product range is long overdue. We are pleased to announce that we are very near the finish line having conducted a full review of the market place and the choices on offer. We are confident that the new range will be appealing, contemporary and of course competitively priced. We aim to have this fully launched by the end of September. The new range which will still be under the heading of The Definitive Collection and will include:

● More Door Designs● New Glass Designs● More Coloured slab examples● Stainless Steel Bar Handles and furniture

Composite Door Maintenance

Collectively the double glazing industry offers a 10 – year guarantee on most products including Composite Doors. In order for the 10-year guarantee to be validated, the home-owner must be given instructions on how to use and maintain their new door(s).

To assist, we are now sending out a Customer Care & Maintenance leaflet with every Composite door that explains what the home-owner needs to do to maintain their new door(s). This simple and easy to follow leaflet must be shown and explained to the home-owner by one of your installers and should also be referred to on your invoice / guarantee.

The customer care and maintenance leaflet can be downloaded from the SWC website under the downloads section – technical – composite doors.

Please see Composite Door Maintenance document attached.

* Please note as per our previous communication the Throxenby and Sherburn Composite Door styles are now discontinued due to their unavailability.

Maintenance Guide for Foiled Windows

The increased demand for foiled windows has been highly publicised with Veka claiming over 27% of all profile sales are now foiled. With all products the correct general maintenance is extremely important which is why Renolit have sent out a national mail-shot to remind everyone about how their foils should be cleaned.

Renolit's easy-care foil surfaces do not require any special detergent, just soapy water and a sponge. Please see the attached images which indicates in Red 'Stop' do not use and Green 'Okay' for what should be used.

Summer 2016

Lusso for Eurocell Conservatory Roofs

The Lusso is a 214mm internal PVCu soffit / pelmet (much the same as the K2 Capella) which creates the look of a faux orangery. Perimeter lighting can easily be housed within the Lusso option which can transform the mood on those cold winter nights. The Lusso is easy to install and transforms the look of a normal Conservatory. Although usually used with Edwardian style Roofs this intelligent solution can also be used Victorian and 'P' Shaped styles too.

Skypod Lantern Roofs

Since the introduction of this contemporary solution to a lantern style roofs, sales have quite literally rocketed. Anthracite grey both sides and anthracite grey on white being a very popular choice. Please be careful when constructing the roof opening, the dimensions can be either square or oblong, if they are oblong the width and length must differ by at least 130mm

Please remember, Skypods are measured to the external size of the up-stand as stated on the order forms.

Bi-folding doors & Eurocell Conservatory Roofs

If you installing a bi-folding door underneath the eaves-beam on a Conservatory Roof you should be using adequate support such as a bolster bar to stop any deflection impeding the operation of the Bi-fold. The Eurocell 70mm thermally broken aluminium bolster bar can be supplied by SWC and is generally fitted locally above & around the bi-folding door, giving structural support only where need, creating a 'goal post support system' (This will affect the sight lines as you are reducing the height of your bi-folding door by 70mm against the adjacent windows). This bolster bar comes in three colours to suit white, rosewood and light-oak finishes.

As a general rule of thumb do not exceed 3400mm on the width without speaking to our Conservatory Roof team first who will advise accordingly.

Please note that 500mm frames are required either side of the doors to support the roof

Summer 2016

Welded Cills

Please note: Any welded cills that need splitting for transportation will be done so at ourfor transportation will be done so at our discretion unless this has been clearly markeddiscretion unless this has been clearly marked on the order form.

External PVCu Cill options for S10 & Rustique

We offer a wide range of external cills which come in either clip-on or sit-on variants. To better explain the options available please see the table below.

Please note 200mm external clip-on cill is only available in white and on a special order with a minimum of 2 stock lengths (200mm cill is not available cut to size). Please also note that all foiled stub cill is foiled both sides (this includes all foiled on white options)

Vertical Slider Order Forms - Amended Description for Cill Options

We have now changed the description of the cill options to further clarify what you are choosing. The standard integrated cill is 146mm deep and has a flush front. The 160mm & Stub cill options clip in to the bottom of the standard 146mm integrated cill and also require a 30mm add-on at the back. Please refer to the drawings attached.

Summer 2015Summer 2016

Final Word..

If you would like to contact me direct on any of the articles listed please ring 07802 301488 or e-mail markc@swctradeframes.co.uk and as always, I will do my very best to assist with your enquiry.

Kindest regards,

Mark CatchpoleSales Director

The Return of Celsius Glass

The Celsius Glass range has always been one of the industries leading high performance Conservatory Roof Glass options, and now it has reclaimed it's crown as the outright leader in class. The pace in which our industry is developing and changing is hard to keep up with as R&D departments continue to deliver innovation with product enhancements.

Celsius Elite and Celsius One remain the UK's best high performance glass, specifically designed for use in Conservatories and Orangeries – intended to help create truly 'all-year-round' spaces for home-owners. Celsius Clear, completes the Celsius range and remains the ideal choice for window glazing.

COMING IN SEPTEMBER

Blinds in Glass

The very definition of modern day living is - characteristic of the present “contemporary trends in design” which describes blinds in glass perfectly. There is a growing and significant demand for this product especially in bi-folding doors which are very popular with home-owners.

Blinds in glass are functional for light and privacy and require no cleaning as they are encapsulated within the cavity of the insulated glass unit. You can download a brochure and fact sheet on our website under downloads / brochures / integral blinds.

Advantage Glass is being discontinued

We have decided to withdraw Pilkington 'Advantage' glass from our range. The external surface coating on the glass is proving difficult to clean and this is also difficult to explain at point of sale. Although the Advantage option can improve energy performance this has proved to be a very low user and this coupled with mixed reactions from home-owners has concluded in SWC withdrawing this option from our range.

To prolong the life of the door surface finish, it is recommended that the GRP composite door is cleaned regularly. This should be completed at least once per month but will depend upon the doors location and exposure to contaminants such as dirt and salt etc.

• It is recommended that the door is cleaned with specially formulated door wipes which are available from Distinction Door Solutions. Alternatively, the door surface can be washed with warm soapy water (washing up liquid is suitable) and wipe dry with a soft cloth.• When the door is closed always ensure top and bottom locking points are engaged to assist in the reduction of thermal movement.

Please note; It is recommended that fabricators pass this information to their customers. This is to ensure that they do not invalidate the warranty by the use of abrasive cleaners, prohibited chemicals or temporary adhesives on the surface of the door.

How toCustomer Care & Maintenance

Do Not; • Use aggressive cleaning methods, abrasive cleaners or scouring pads on the surface of the door.• Use high pressure of steam cleaners.• Use any type of bleach, solvent (eg white spirit, methylated spirit, cellulose thinners or acetone/nail varnish remover).• Use adhesives of any type or tack for providing temporary protection, for the temporary fixing of seasonal or other decorations etc.• Use excessive length key chains, please try and avoid contact with these and any other sharp objects you may be carrying.A repair system is available to deal with accidental damage such as dents or scratches. For details please contact Distinction Door Solutions.

How to look after your product Thank you for investing in our products. Your products have been designed, manufactured and

installed to the highest possible standards and are virtually maintenance free. However, to retain their smart appearance and ease of operation a small amount of care and attention is necessary. Please take a few moments to read the guidelines outlined in this Product Maintenance Guide to

ensure you receive many years of trouble free service.

26/01/16 V005

All You need to know about integral Venetian Window Blinds

C System – Cord operated Magnetic Control (most popular and easy to use option)The durable and easy to use cord is always set at 1.0 meter and controls the raising and tilting function.

No Cost Option (pictured in brochure) :Rotational Knob – This option is not designed for lifting and the blinds are pinned for tilt onlyWand – This option is tilt only.

C System - Head rail will match the colour of the blind

S V System (Sliding Venetian) Cleverly designed magnetic slider to control the whole operationSlide Guide & Head-rail only available in 4 colours

White Beige Grey Anthracite

You must specify which vertical side you require the track.

Same price as the 'C' SystemThe side track reduces the glass by approximately 60mm

*Important - Please make sure that the customer will be able to reach the magnetic slide guide on tall windows.

Please note SWC do not supply the optional Motorised 'M' System or the Solar Powered 'F' System

Unit specification Internal Pane – Softcoat External Pane – clear float (low iron glass must be specified) Warm Edge (Black or Grey) Toughened both sides is standard Argon Gas

Page 1of 2July 2016

All You need to know about integral Venetian Window Blinds

Blind Colours:

Standard Colours: S102 – White S157 – Silver S149 – Cream

Optional Colours (these colours carry a small premium) S156 – Yellow S125 – Hay S130 – Sage S142 – Sky S155 – Putty S159 – Anthracite Grey

Please ask customer services for a colour swatch sample (01723 580740)

Suitable for: Windows Doors Bi-fold Doors Patio Doors

Guarantee5 years on the double glazed unit5 years on the integral blind5 year colour-fast guarantee1 year guarantee on all external working parts

Lead-time – 4 weeks

Triple Glazed not available

For more information please download the full brochure in our downloads section of this website.

Page 2 of 2July 2016

Celsius Performance Glass utilises a Low-E and solar control combination coating, with an Argon filled cavity, to control the amount of visible light, UV and heat that pass through the glazed unit. Easy Clean technology has also been added to reduce maintenance requirements.

Celsius Glass improvement

The industry’s leading high performance window and roof glass just got better!

As part of our commitment to continual improvement, and to keep you at the forefront of innovation - we are pleased to introduce improvements to the formulations used in our Celsius One and Celsius Elite glass. Available as an option on our roofs as well as on made-to-measure glass sales, we’ve improved the amount of protection that these glass specifications give against unwanted solar heat build up, as well as cutting down on the glare within a conservatory.

Celsius Elite and Celsius One remain the UK’s best high performance glass, specifically designed for use in conservatories and orangeries - intended to help create truly ‘year-round’ spaces for people’s homes. Celsius Clear, completes the Celsius range and remains the ideal choice for window glazing.

Please be aware the new formulation of Celsius Elite and Celsius One has a slightly different tint to the old, so if ordering replacement units for an existing job, please make this clear on your order to ensure a perfect match.

All Celsius Elite and Celsius One orders delivered on or after Thursday 2nd June, 2016 will be the new improved formulation. The old formulation will only be available for remedial work from that date - please mark orders clearly if this is required.

EASY CLEAN COATINGCELSIUS TOUGHENED GLASSSOLAR CONTROL COATINGLOW E COATING

ARGON GASCLEAR TOUGHENED GLASS

BLUE TINT

www.thedefinitivecollection.co.uk

StandardGlass

Previous Celsius One

Previous Celsius Elite

U-value 2.8 1.0 1.0 0.9 0.9 1.0

Solar factor 75% 22% 17% 22% 17% 42%

Visible light transmission 80% 38% 30% 34% 27% 61%

Heat reflection 25% 78% 83% 78% 83% 58%

UV protection 25% 94% 94% 94% 94% 73%

Solar Factor: The percentage of total energy (heat) from the sun which is able to pass through the glass. Visible Light Transmission: The percentage of visible light which is directly transmitted through the glass. UV Protection: The percentage of damaging UV rays from the sun which is unable to pass through the glass.

bcoward

Typewritten text

Maintenance Graphics for Foiled Windows (supplied by Renolit Foils)

146.5146.5mm Cill forms part of ALL VS Frames

176.5 251.5

Some components not shown for clarity.

Using additional 160mm Drop Nose Cill

60.090.0 90.0

Using additional 85mm Stub Cill