Superior service forpower plants

Trust the industry leader in serviceto protect your investment

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Protect your investment with SMA

SMA is the industry’s leading long-term partner, and your success is our top priority. With more than 35+ years of experience and 75+ GW installed around the world, you can count on the knowledge we’ve gained supporting thousands of commercial, utility and storage projects.

Your PV project needs expert service support from construction to completion, which is why SMA offers a variety of service offerings to backstop every stage in the evolution of a plant’s lifetime. From Grid Emulation™ to comprehensive, plant-wide O&M, we have

your investment covered. SMA also provides more coverage and support to our valued partners by offering an enhanced extended service warranty concept.

Rest assured that our team has the training, certifications, tools and equipment to ensure your investment is secure, so you can focus on revenue-generating activities.

Unmatched plant-wide PVand storage experience

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Risk-sharing scenarios:Service solutions tailored to suit your business model

We understand that not every plant owner and operator have the same service capabilities. SMA’s risk sharing scenarios are alternative options that allow plant owners and operators to choose what level of support they need, including self-performance if desired. This maximizes the unique business models of our customers.

Service agreements can be accommodated anywhere along SMA’s risk sharing spectrum.

MOR SUPPORT, LESS RISK:SMA covers spare parts, repair costs, preventative maintenance and offers an inverter availability option.

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Customers with a greater ability to self-perform can elect

to do so, without a service agreement.

Each risk sharing scenario includes variances in: » Warranty length » Spare parts availability » Repair costs » Preventative maintenance

» Plant-wide operations and maintenance

Grid Emulation™and commissioning

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Accelerate your business, mitigate risk

SMA offers a first-of-its-kind service called Grid Emulation™ that offers its partners the unique ability to significantly pull forward their commercial operation dates.

Through the use of proprietary technology, SMA can simulate the grid prior to actual grid interconnection and fully test and pre-commission the complete power path from DC to the inverter to AC. Proven on the largest plants in the world, Grid Emulation is a game changer in the way large-scale PV plants are tested and brought online.

The benefit of Grid Emulation is obvious—it arms developers and EPCs with the ability to accelerate commissioning, providing a dependable defense against project delays.

Whether it’s to mitigate risk, avoid liquidated damages due to project delays or realize greater profit from project completion ahead of schedule, SMA Grid Emulation can greatly influence project success—increasing profitability in ways other services simply can’t match.

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Before a PV power plant can start earning returns, it needs to produce power. Commissioning, often overlooked or oversimplified, is absolutely critical to maximizing project velocity and project profitability. SMA’s global team of field service engineers—the largest in the PV industry —is available when needed and provides the industry’s most thorough commissioning process. With more than 100 inverter and system checks during the commissioning process, we make sure your SMA inverters are electrically and mechanically sound and ready for optimum performance.

Through unmatched experience, SMA has redefined the commissioning process for large-scale PV plants, which helps our partners finish on time or ahead of required commercial operation dates.

Success begins with the essentials

The SMA Commissioning process is one of the many reasons the world’s largest developers trust SMA for their most critical, time-sensitive projects. No one does it safer, faster or with more precision.

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Vital care to achieve outstanding reliability

With SMA Preventative Maintenance, plant owners benefit from a program that fits seamlessly with plant-level O&M plans. It is based on experienced field service engineers who apply the latest techniques and training to keep the inverters running at optimal levels, often in challenging environments.

During annual service appointments, SMA experts perform a comprehensive 20-point inspection, which includes 17 functional tests. A careful fault history analysis is completed and maintenance is carried out to proactively eliminate a potential reduction

in performance. A detailed report documents the process and provides the operator with an annual device history.

Proactive preventative maintenance is a proven success factor in maximizing a PV plant’s availability, and no one is more capable to perform this essential task on SMA inverters than our field service experts. We aren’t just confident in our team’s ability to maximize your plant’s performance, we guarantee it.

Preventative maintenanceand extended warranty

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take on a varied level of service responsibility. That’s why we offer customizable service contracts where the customer chooses the depth of labor and materials obligations they are willing to take on as well as options for

Building PV power plants is about minimizing risk and maximizing profit. This usually requires guarantees from many parties along the project development value chain—but all guarantees are not equal. SMA offers a comprehensive, flexible extended warranty plan that provides the outstanding assurances needed to secure funding and execute operationally —and it comes from a solutions provider with unmatched experience, excellent financials and a core focus on the PV industry.

The SMA Extended Warranty protects against unforeseen costs from electrical or mechanical issues that may arise over the life of your PV plant. What’s more, SMA understands that every plant operator has a unique business model and is prepared to

Customized options for optimal risk sharing

spare parts agreements. This results in the most cost-effective service strategy for every customer, no matter their size, experience or service capabilities.

Plant-wide operationsand maintenance

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Our team of electrical engineers, solar professionals and critical support staff provide our partners with the strength and experience of our global service organization. This network of service personnel ensures a plant remains in peak shape and produces reliable power during its operational life.

A properly maintained solar plant can increase yield up to 30%, accelerating investment payback.

Even the best technology requires someone to look after it. Executing a successful O&M strategy is paramount to the long-term viability (and profitability) of a PV plant. As the largest servicer of solar inverters, SMA is uniquely positioned to offer expert plant-wide O&M services, including array, racking, balance of system and monitoring services.

Available as one of three plans: Preventative, Proactive or Performance, SMA provides world-class O&M services that will increase performance ratios, protect power production and simplify long-term planning.

Rely on SMA for long-term success

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Our Preventative O&M package includes:• Visual inspection of transformers,

housing, inverters, wiring, racking and more

• Annual inverter preventative maintenance

• Thermal analysis of electrical equipment to identify potential trouble spots

• Removal of intrusive vegetation and debris in electrical areas

• Comprehensive maintenance reports

• Remote system monitoring with 24/7 customer phone support

• Array cleaning• Plant security• Pest management• Plant-wide vegetation control

Our Proactive O&M package includes all of the benefits of Preventative plus:• DC wiring and electrical

equipment maintenance and performance testing

• Array maintenance• Meter troubleshooting and

calibration• Increased reporting frequency• Inspection of alarm events and

minor repair• Emergency response• Spare parts inventory

management• Warranty administration

Our Performance O&M package includes all of the benefits of Preventative and Proactive plus:• Performance guarantees• Advanced performance reports

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A comprehensive suite of services to support your success

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First-level support training is available to select SMA customers who meet prerequisite conditions. Please contact your account representative to discuss how we can support your PV portfolio.

SMA understands our customers’ need to drive down operational costs wherever possible. Our first-level support training is designed to do exactly that, empowering your service personnel to perform maintenance on SMA central inverters. SMA Solar Academy trainers will conduct thorough curriculum over several days covering everything from electrical safety to extensive hands-on exercises.

SMA Solar Academy First-level support training from SMA’s central inverter experts

SMA Solar Monitoring CenterKeeping a pulse on your PV investment

To ensure maximum ROI, it is important to have a watchful and proactive eye on your investment. In addition to our superior inverter technology, at SMA we utilize advanced, real-time remote monitoring capabilities to ensure your system continues to perform as expected, keeping your revenue growth on track.

Manned by the world’s #1 service team, our unique Solar Monitoring Center uses state-of-the-art technology to analyze performance, detect potential issues, and resolve matters remotely or dispatch field service engineers to get your system back on track quickly. With the ability to manage maintenance schedules

as well as track and report on warranty claims and financial information, our Solar Monitoring Center services allow you to spend less time gathering information and more time executing on strategic decisions.

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Inverter Availability GuaranteeOur commitment to your profitability

Repowering SolutionsBreathe new life into distressed PV plants

Contact your sales representative to learn more about our inverter availability guarantees and how SMA can build an agreement that gives you maximum assurance in equipment reliability.

» Substandard installation practices » Insufficient O&M » Panel degradation » Low inverter efficiency in legacy products

» Low availability of replacement components

SMA’s field-proven service strategy has been crafted to maximize the ROI of your PV plant, and we stand behind that pledge. Our inverter availability guarantee provides the next-level of investment security and peace of mind for plant owners by committing to a pre-determined metric for inverter availability.

Owners and operators anticipate their PV power plants will perform as expected for the duration of the plant's lifetime. If they do not, financial returns suffer and can put the health of the investment at risk. Under-performance can be caused by a variety of factors including but not limited to:

Luckily, SMA's Repowering experts can identify and rectify the root causes of poor performance and get your PV plant back on the road to profitability.

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Sales@SMA-America.comwww.SMA-America.com