Supervise Work Routines and Staff Performance

Bill Hamill

What is staff supervision

It is traditional seen as a ‘boss – employee’ relationship.

To be an effective manager in the modern world supervision is more about coaching and mentoring an employee to provide motivation, autonomy, skill acquisition to accomplish the job at hand.

Why is it important?

89% of manager believe that employees leave for more money while 88% of employees leave because of the work environment.

66% of employees do not identify or feel motivated to drive their employees business goals and objectives.

One of the main reasons employees leave is a breakdown in their relationship with their supervisor.

In the USA the cost of employee turnover has been calculated at $187 billion annually.

Role of a supervisor

Create a working environment where an employee can gain the skills, motivation, self autonomy and self awareness to undertake the jobs required in the workplace.

How will this be achieved?

Support professional development.

Unite with the team.

Praise others.

Expect Excellence.

Require Accountability.

Support potential.

Create independent thinking/actions.

Share.

Encourage ownership of actions.

Strengthen relationships.

Professional Development

Undertake skills need analysis.

Provide constructive feedback on performance.

Provide staff with appropriate training.

Unite with the Team

Open door policy

Regular meetings of the team

Regular one on one meetings with constructive feedback

Deal with conflict quickly

Praise Others

Formal and informal recognition systems.

Informal compliments – where deserved.

Expect Excellence

Clear Position Descriptions

Regular feedback

Regular performance reviews

Appropriate training and support

Require Accountability

Create a culture where staff hold each other accountable

Create a culture where staff hold themselves accountable

Encourage staff to own up, but also provide solutions

Support Potential

Provide staff with opportunities to suceed

Have high expectations of employees

Recognition

Instil Independence

Provide appropriate delegation

Encourage staff to take small and acceptable risks

Share

Be an active listener

Share ideas and encourage staff to share ideas

Encourage staff to look for solutions

Encourage Ownership

Involve staff n planning sessions

Encourage staff to put forward ideas on improvement of processes

Strengthen Relationships

Understand the motivation factors of your employees

Create time for employees to share out of work life experiences

Key Points

Communication

Coordination

Effective working relationships

Feedback to staff