supply chain consulting - hcl technologies · them extract maximum value from supply chain...
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SUPPLY CHAIN CONSULTING
www.hcltech.com
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Cost pressures, aging workforce, complex regulations, effects of globalization, and the emergence of millennials are few of the challenges making the supply chain more complex than ever before. It takes a 21CE leader to turn these challenges into opportunities.
Obsolete inventory
Need for real-time visibility
Increasing order
backlog
Need for higher overall compliance
More scope for IT to deliver
value
Can our Systems
Architecture support growth
and global challenges
Too many expedited deliveries
Expensive customer operations
High vendor
risks
Need to manage supply
chain risks
Operating cash
issues
Need to take shipments
across geographies
Inability to commit to requested
date
SLA cost reduction pressures
Need for higher on-time
delivery
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Traditional supply chain practices will not be able to serve demands of the 21st century economy. Leaders are not satisfied with “best practices”, they are demanding “better” and indeed, “better now”. We, at HCL see the next-generation supply chain as must-be-digital that delivers the goals of an interconnected, intelligent and Instrumented supply chain. Moore’s law is accelerating the future. 21st century supply chain is enabled by intelligent machines and devices, advanced computational techniques, differentiating models of creating-consuming-sharing-securing data. This is turn, enables people, processes, products, and infrastructure to seamlessly coordinate, collaborate, make, buy, and sell goods that are more time - and cost-efficient to deliver significantly enhanced value and experience to customers and receive feedback transparently.
For companies to compete and win, there are critical characteristics emerging in supply chain management:
• Nimble – Supply chains do not have to be one or more steps behind trading partners. Companies need the ability to quickly adopt new processes and set up factories or distribution networks in new geographies or operationalize an acquired company faster.
• Demand-driven – It is important to not merely respond, but to be able to sense demand based on various touchpoints in the network and even beyond the supply chain network such as mining social media for customer sentiment.
• Deep Vertical and Cross-Functional Alignment – The ability to orchestrate processes from New Product Introduction through Aftermarket Service and Support, and from the Shop Floor to the Top Floor.
At HCL, we understand the unique challenges faced by companies trying to become 21st Century Enterprises. Our wide and forward-thinking capabilities help us serve our customers and help them extract maximum value from supply chain initiatives. HCL’s Commercial Industries Supply Chain Management Consulting Practice offers consulting services which are focused on key industries including: Discrete Manufacturing, Industrial, Process, Chemical, Automotive, Hi-Tech, Aerospace & Defense, Utilities, and Public Services.
• Intelligent – Leveraging new dimensions of intelligent technologies quickly and securely – be it 3D printing, cognitive computing, IoT, autonomous controls, advanced analytics, augmented reality, blockchain, etc.
• Ecosystem-driven – Supply chains must also focus on capabilities and information outside the enterprise. Information must flow much like how value and material flow through the partner ecosystem.
• Ready for Digital Business – Powerful demographic characteristics of younger ‘born-digital’ generation challenge traditional models of making, buying, and selling. User centricity and digital engagement are key to winning new customers and growing revenues.
Nimble = Lean, Flexible &
Agile
Through Supply Chain – Engineering to Manufacturing
Demand DrivenIntelligent
Supply Chain
Ready for Digital
Business
Manufacture newer products
faster
Collaborative & Process-driven
Systems
From Responding to
Sensing
Technology Adoption and
Supply Chain as a differentiator
Software & Feature Delivery
within Supply Chain
Adopt Business Model Leveraging the
Ecosystem
Late Product Differentiation
Reduce Supply Chain Costs
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OUR OFFERINGSThe CI SCM Consulting Practice consists of senior consultants from relevant industries with significant experience across processes and program knowledge in key areas of expertise. Our solutions and offerings help our customers to derive significant and quantifiable value.
OUR OFFERINGS
Maturity Assessment
Process Consulting
Goal based Roadmap
Business Case Development
Technology Evaluation & Implementation
BENEFITS
Improved Customer SLAs
Higher Collaboration through the Ecosystem
Improved Cost and Competitive position
Removal of legacy constraints and development of the right technology blueprint that can be implemented
SUPPLY CHAIN CONSULTING
Supply Chain Reference Architecture
Integrated Business Planning
Network Optimization
Source to Pay Excellence
Supply Chain Visibility
Order to Cash Improvement
SC Risk Management
Inventory Optimization
Supply Chain Analytics
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CAPABILITIES REQUIRED TO ENABLE A DIGITAL SUPPLY CHAINCompanies can implement new capabilities to increase their digital supply chain maturity. These capabilities can be categorized in Experience, Ecosystem, IT, and Processes. Understanding the associated value and the sequencing of these capabilities is at the core of the CI SCM consulting practice.
OUR APPROACH TO DIGITAL SUPPLY CHAINWe believe that it is important to build the transformation roadmap for digital strategy first and then adopt specific technologies, processes or organization structures.
Online presence focused on product not customer
Isolated applications
Functional silos
Integrated multi-channel distribution
Streamlined process and data flows within the company
Collaboration through the ecosystem
Focused on experience
Risks addressed with partners
Disruptive business models
Manage “journeys”
Self-optimized and fully digitized
STARTERS
INTEGRATORS
COLLABORATORS
LEADERSDigital Supply Chain Maturity
Mat
urit
y
EXPERIENCE – CUSTOMER, SUPPLIER, AND EMPLOYEE
COLLABORATION AND VISIBILITY
SUPPORTING TECHNOLOGIES
EXPERIENCE ENABLEMENT
ECO-SYSTEM ENABLEMENT
IT CAPABILITIES
PROCESS CAPABILITIES
PROCESS
DISRUPTIONSIntegration
Layer
Collaborative Planning
Forecast Computation
Network Visibility
Smart Inventory
PLANNING
PLM
Digital Twin
Late Feature Differentiation
Collaborative Release
DESIGN
Collaboration Platforms
Spend Analytics
Platforms for Sourcing
Risk Management
PROCUREMENT
Predictive Analytics
Networked Production
Onboarding new process
Enhanced Connectivity
PRODUCTION
Automated Warehouse
Network Optimization
On-the fly routing
Smart Pick Pack Deliver
LOGISTICS
Customer Platforms
Demand Driven Value
Intelligent Fills
Experience Driven
SALES/SERVICE
Smart Sales Management
Predictive Diagnostics
Remote Service
Smart Sell-ups
AFTER SALES
Advanced Analytics
Security & Compliance
Post Modern- ERP
Enterprise Information Back-bone
IoT
3D Printing
Cloud
Block chain
Digital RoboticsMaster Data
Management
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THE USE CASE REALIZATION METHODOLOGYAdopting newer strategies, processes, and systems is never easy, there are insecurities arising from the fear of the unknown, the hype, capability to change, and the costs for the same. Use Case Realization methodology helps in simplifying big goals to simpler units and transformation ideas, and then validate feasibility of individual use cases specific to the individual organization. This creates a robust map of interconnected ideas and therefore an implementable roadmap.
RELATING CAPABILITIES TO BUSINESS STRATEGYHCL has extensive experience assisting in business transformation and in resolving supply chain issues. HCL utilizes a Use Case Realization methodology that first documents and understands the Business Goals and As-Is state. Once these are understood and assimilated, transformation ideas are deliberated that are succeeded by targeted Use Cases. These are then aligned into a To-Be solution that serves as a blueprint for process optimization and technology architecture required to enable the future state.
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BUSINESS STRATEGY
GOALS PROCESS AREAS STAKEHOLDERS REQUIRED CAPABILITIES
• Accelerate Profitable Growth
• Emerging Markets
• Innovation & Technology
• Commercial Leadership
• M&A
• Drive Continuous Improvement
• Leadership and Talent Development
• Focus on Execution and Accountability
NimblePlan
Source
Make
Deliver
Return
•Demand Analysis •Business Planning•Product Life Cycle Mgmt.•Supply Planning
•Procure to pay•Strategic Sourcing•Contact Management•Suppler Management
•Make to stock•Make to order•Configure to order•Execution
•Order Management •Service Management•Base Management•Warehousing•Transportation• Inventory Management
•Return to Vendor•Claims & Settlement•Warranty & Spares•RVA & Reverse Logistics
Demand- driven
Velocity to Market
Ready for Digital Business
Customers OEM/Direct
Suppliers and Contract
Manufacturers
Logistics Provider
Employees
Intelligent SupplyChain
Ecosystem-driven
Collaborative Demand Planning
Collaborative Quality Management
Process Integration though IoT
Collaborative R&D and Engineering
Multi Echelon Inventory Optimization
Cross Supply Chain Visibility & Metrics
Integrated Sales & Operations Planning
Supplier Collaboration & Procurement
Risk & Predictive Analytics
Demand Sensing & Shaping
Real time Transportation Visibility
Reverse Logistics Visibility
Unified User Experience
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Digital User Experience
Transform from transactional to intuitive role based user experience
Existing components evolving Newly built componentsLegend:
11 transformations and disruptive technologies to build a more cognitive real-time supply chain driven by cloud first and strong security guidance
Create an agile application location independent architecture
Integration Layer
Optimize through the right balance between consolidation and best of breed.
Post Modern ERP
Advanced Analytics
Enable self service analytics as well as algorithm driven and self learning business
Visibility & Collaboration
Enable end to end visibility for faster and better decision making
Touchless Supply Chain
Drive efficiency through process automation and orchestration
Disruptive technologies
Blockchain, 3D Printing, chip feature late differentiation
Supply Chain Security
Security Risk Analytics applied to supply chain
Establish an Enterprise Information Backbone
Enterprise Information Backbone
Deliver the Right and Relevant Data through an Agile MDM
Master Data Management
Internet of Things
Build a platform to ingest, process, store and consume data from devices across the extended ecosystem.
Productivity & CollaborationReporting & AnalyticsUser Experience
Supply Chain Process: PLAN SOURCE DELIVERRETURNMAKESupply Chain
PLAN
SOU
RC
E
DEL
IVER
RET
UR
N
Supplier Portals Productivity Apps Collaboration Tools
Platforms & Tools
Applications
Enterprise Applications
ERP CRM Manufacturing Product Lifecycle Management
Data Platform Middleware Platform Tools
Human Capital Management
Business Applications (Supply Chain)
Plan Supply Chain
Source Factory Material
Order to Cash Management Source Return
Transportation Management Deliver ReturnDistribution Management
Inventory Management
Master Data
Source Direct
Operating Systems Network ManagementComputation Platforms
Infrastructure
Plan Source Plan Make Plan Deliver
Source Indirect
Source Capital
SC Reports SC Analytics
Analytics
Data IntegrationBPM B2B Integration
EDW
MDM
Data Virtualization ESBAPI Management Event Management
Dev Platforms & Security Tools
Data Lake In-memory Database
Omni Channel Order Management
Common SC App
Not Used for SC
Application Group Legend
Business IT App(Non-SC)
EDW – Enterprise Data WarehouseMDM – Master Data ManagementAPI – Application Portfolio IntegrationESB – Enterprise Service BusBPM – Business Process Management
Supply Chain Process: PLAN SOURCE DELIVERRETURNMAKE
1 Digital User Experience
2 Enterprise Information Backbone
3 Master Data Management
4 Advanced Analytics
5 Visibility & Collaboration
6 Touchless Supply Chain
7 Integration Layer
8 Internet of Things
9 Post Modern ERP
Transformations:
Disruptors:
10 Supply Chain Security
Operating Systems Network ManagementComputation PlatformsInfrastructure
Common SC App Not Used for SCApplication Group Legend: Business IT App(Non-SC)
Harmonized UX Platform
Internal UI Elements
Internal UX Services
Open APISAS UX
Data Platform Intelligence Platform
Tools
Business Applications (Supply Chain)
Enterprise Applications
ERP CRM Manufacturing Product Lifecycle Management Human Capital Management
Development Platform
Advanced Analytics
Analytics WorkbenchSelf-Service BIAd-Hoc Query PAL & Model Catalogue
Master Data Management (MDM) Enterprise Information Backbone (EIB) Internet of Things (IoT) Visibility Business Process
Management (BPM) Application Development Block chain Platform
IntegrationSAP Integration iPaaS B2B Integration Hub
Platforms & Tools
Applications
World
PARTNERS THINGS SOCIAL MEDIA
PLAN
SOURCE DELIVER RETURN
1 1
23
55
554
6 6 6
6
6
7 7 7
9
9
9 9
9
1
External UI Elements
External UX Services
2
10
1
3
3 3 2
Security
Operation Manageability55 5 66 8
Identities & Access GRCLogging & Monitoring Deployment & Administration Security CertificationDiscovery - Inventory 10
1 Blockchain
2 3D Printing
3 Chip Feature Late Differentiation
1. VMI REPLENISHMENT CYCLE REDUCTION When supporting VMI programs, the network inventory client has to invest depends on the inventory visibility client has on the VMI stock.
When a latency exists between the time the customer pulls inventory and the time client is communicated the pull transaction, the inventory investment increases.
Through IoT, client can capture in real-t ime the customer inventory pulls from sensor attached client bins at customer location.
2. SOURCED MATERIAL EFFICACY Improve track and trace of inbound materials (raw and semi- finished
goods) through IoT geo-location during transit.
3. Delivered Material Efficacy Track and trace outbound FG from GI to customer delivery through IoT
geo-location as well as IoT device on the pallet to capture environmental parameters (static electricity, chock, pallet breakage).
4. OEM Performance Gain visibility into workcenter/ binning data of OEM’s manufacturing and
A/T process through IoT.
SOURCE
PLAN
DELIVER RETURNMAKE
Source Direct
Order Management
Source Return
Deliver Return
Plan Supply Chain
Plan Source Plan Make Plan Deliver
Transportation
Inventory Management
DESIGN
Source Indirect
Distribution Management
Non-POSource Capital
12
3
4
Transformation
SUPPLY CHAIN REFERENCE MODEL
IT ARCHITECTURE TRANSFORMATIONS FOR SUPPLY CHAIN
IoT – USE CASES
SUPPLY CHAIN REFERENCE MODEL
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ENABLING CAPABILITIES BEYOND CI SUPPLY CHAIN CONSULTINGSupply Chain Consulting Group has all access to wider capabilities of HCL that can help customers pursue their Digital journey
Our digital solutions approach is aligned to end-to-end digitalization across the value chain which accelerates organizations’ ability to exceed their business objectives and goals. This is enabled through innovation - based transformation of business models, activities, processes, and competencies by fully leveraging changes and opportunities of digital technologies. Our offerings include:
Digital Enterprise
Orchestrating transactional to transformational, meaningful role based user-experience for the entire enterprise through seamless integration of design, technology, and operations
• Personadevelopment
• Journeymapping
• UI/UXCoE
• 123Design
Design Thinking Labs
Enabling human centered problem solving through our proprietary framework based on design, business, and systems thinking to generate new possibilities for digital technology
• Strategicinnovationlabs
• Deeperdiscoverylabs
• Prototypingfactory
• Xperiencelabs
Marketing as a Service
Enabling CMOs with technology at zero moments to enhance their marketing operations through our detailed reference architecture and technology infused operating model.
• Customerinsights
• Customerexperience
• Marketingautomation
• Digitalproductsupport
Analytics as a Service
Orchestrating integrated analytics through data driven processes, behavioral methods, best in class technology and robust infrastructure to provide insights into performance of the digital ecosystem
• Proactivedecisionmaking
• Behaviorallyinformeddynamiccontent
• Intuitivecustomernavigation
• Enterpriseworkflow
Process Digitalization
Orchestrating end-to-end business process redesign through an experience centric model by utilizing our proprietary transactions transformation methodology for all users associated with the process
• Agile,cross-functionalteams(TRIBE)
• Crossborderworkflows
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KEY TECHNOLOGY ALLIANCES AND PARTNERSHIPS
IntheareaofInternetofThings(IoT),HCLhasadedicatedteamofover250+professionalsworking in the area of IOT devices, communications, IOT Platforms and Analytics, to create solutions which address the key challenges faced by our clients.
HCL has developed solutions to address issues by utilizing the emerging technologies of Internet of Things, Mobility, Big Data Analytics, M2M technologies, Virtual Reality/Augmented Reality, and Robotics, and Cognitive Computing
by HCL Technologies
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TM
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