Support for Supervisorsof Apprentices and Trainees in New South Wales

Welcome

Why

Increase the skill and knowledge of workplace supervisors

Obtain higher completion rates for trainees and apprentices

Maximise positive learning experiences Ensure safe work practices for trainees

and apprentices Foster development of productive

relationships in the workplace between supervisor and trainee and apprentice

Outcomes

Know the role and responsibilities of the workplace supervisor and employer

Use an appropriate coaching model Identify the benefit of mentoring Discuss support mechanisms for an

apprentice/trainee Discuss on and off the job

apprenticeship and traineeship regulations and training in NSW

What is an apprenticeship/traineeship?

Jobs that combine work and structured training and assessment

A binding training contract Programs available for all people, all

ages, all educational standards, all abilities

Legislation

Apprenticeship and Traineeship Act 2001

Also Industrial Relations Act 1996 Workplace Relations Act 1996 Occupational Health and Safety Act 2000  Child protection (Prohibited Employment)

Act 1998 Disability Discrimination Act 1992

What problems can occur?

For example- apprentice/job mismatch

The A&T Act allows for a probationary period, transfer of training contract, suspension, mutual cancellation.

For example- apprentice does not achieve all competencies

The A&T Act allows an extension of the training term

What does abiding by the legislation mean? Register the

apprenticeship/traineeship within 28 days

Meet obligations under the Training Contract – both employer and learner

Welfare and safety of apprentice/trainee

Provide appropriate support and supervision for learner to achieve competencies

Seek support when needed

OH&S-young workers

The key role of a supervisor of an apprentice or trainee is to ensure learning occurs in a safe, supportive environment that allows achievement of the Training Plan

The supervisor of an apprentice or trainee should directly supervise the apprentice/trainee while they are doing the work

Some statistics

Top five critical injuries to young workers between 15 and under 25 (in order) Broken bones Severe loss of blood Head injuries Amputation Severe burns or

scalds

Your role as a supervisor

Explain your role Act as mentor and coach Give clear instructions Guide and support Monitor progress of trainee/apprentice Provide feedback Keep records Liaise with relevant parties

Being a Supervisor

Supervisors need the knowledge and skills required to

be effective as a supervisor support and guidance from the

workplace to effectively carry out the role of supervision

to be able to demonstrate the competencies relevant to the vocation the apprentice/trainee is undertaking

Induction

An overview of the business The role of their supervisor Their role as the trainee/apprentice in the

organisation Expectations of all parties Administrative procedures Safety – theirs and others The training plan for their apprenticeship /

traineeship Schedule regular meetings to discuss

progress and training Who to go to if there is a problem

Supervisors knowledge and skills

Competency in the job or access to a specialist who can assist

Understanding of why tasks are performed in a particular way

Understanding of the workplace procedures and operations

Ability to monitor performance Clear communication skills Willingness to share knowledge Time management skills Patience to deal with day to day

problems

What benefit is there for you? Satisfaction of passing on your skills

and knowledge Enjoyment of seeing an

apprentice/trainee develop their skills Developing skills as a mentor and coach Improvement of skills in communication

as you explain work to apprentices/ trainees and answer their questions

As apprentice/trainee gain skills you become free to complete other work

Who else is involved?

Registered Training Organisation NSW Department of Education and

Training Australian Apprenticeships Centre Trainees/apprentices Group Training Organisation

What does an apprentice/ trainee need to learn?

Knowledge and skills to do the job Knowledge and skills to achieve a

nationally recognised qualification Be competent to an industry

standard

What does it mean for a trainee/apprentice to be competent?

The job and competencefor example tools and equipment

Knowledge of procedures for use

Knowledge of safety requirements

Able to follow procedure for clean

up Use tools and equipment

Able to select correct tools and equipment

Able to prepare toolsAble to use tools correctly

What is assessment?

Collecting evidence of the apprentice’s or trainee’s ability to meet the competency standards

Do you have a role in assessment?

Yes - but not to make the assessment decision

You may be asked for evidence of the learner’s skills in the workplace

And your opinion about their ability to do the job

So keep records of progress

Coaching

Used when one person helps another to learn, develop their skills and improve their performance

Coaching includes: motivating others teaching them about the work developing their skills providing them with feedback and recognising their achievements

SIX STEPS TO EFFECTIVE COACHING

Mentoring

Providing a support person Facilitates learning in the workplace Allows sharing of expertise Requires relationship building

Harassment and bullying

Not allowed

What are they?

Harassment is unwelcome conduct that humiliates, offends or intimidates people includes words as well as acts, pictures and images, manifest attitudes and a hostile or threatening atmosphere.

What are they?

Bullying is a form of workplace harassment which includes unfair and excessive criticism, publicly insulting victims, ignoring their point of view, constantly changing or setting unrealistic work targets, undervaluing their efforts at work and culturally insensitivity

Prevention

Where to from here?

Support for you as the supervisor Support for the trainee/apprentice Possible sources of funding

Your further development

TAADEL301B - Provide instruction through demonstration of work skills

TAAASS301B - Contribute to assessment PSPGOV416A - Monitor performance and

provide feedback PSPGOV415A - Provide workplace

coaching PSPGOV414A - Provide workplace

mentoring

Summary

We have looked at:

Support for you

Harassment and bullying

What is an apprenticeship or

traineeship?

Legislative requirements

The six step coaching model

Competence and assessment

Key terms

Your role as a supervisor

Knowledge and skills required by

you

Review

Key messages for you

Attachments