supporting employees with personal challenges, part 1€¦ · 18.06.2019 · challenges, part 2...
TRANSCRIPT
Supporting Employees with
Personal Challenges, Part 1
Blue Cross®Virtual Well-BeingBlue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Employer session
“Life is a song — sing it. Life is a game — play it. Life is a dream — realize it. Life is a sacrifice — offer it. Life is love — enjoy it.”
— Sai Baba
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.The webinar will begin shortly.
“Life’s challenges are not supposed to paralyze you, they’re supposed to help you discover who you are.”
— Bernice Johnson Reagon
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
The webinar will begin momentarily.
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Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Blue Cross®Virtual Well-Being
Welcome to Supporting Employees with Personal Challenges, Part 1
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
The session will begin at 12 p.m.
This is an interactive
session.
Minimize distractions.
There will be a Q&A at the end of the session.
“The biggest challenge is to not be affected by praise because a lot of it is not from the heart. Being true to yourself about your strengths and weaknesses, when everyone out there has a strong opinion and wants to give advice, is another challenge.”
— Tena Desae
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
The webinar will begin shortly.
The webinar will begin shortly.
The webinar will begin shortly.
“Life’s a challenge, but that’s the best part.”
— Venus Williams
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Supporting Employees with
Personal Challenges, Part 1
Blue Cross®Virtual Well-BeingBlue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Employer session
Mark your calendar
Supporting Employees with Personal Challenges, Part 2
• June 18, 2019
• 12 to 12:20 p.m.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Join us for our next weekly meditation session on your computer or mobile device.
Topic: Visualization MeditationWednesday, June 12, 20198 to 8:10 a.m. Eastern timeRegister today.
Today’s presenterDiane Bigler, LCSW, LSCSW, ACSW
Today’s session:
• Understand how employee personal challenges affect performance, productivity and manager relations
• Evaluate one’s own style of supporting employees, and identify at least one area of improvement
• Develop skills and confidence needed to support employees during challenging times
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
The information in this document is intended only as an educational tool and for general informational purposes. It is not intended to, nor shall it, constitute specific medical advice or services.
Perspective
More than half of people who leave their jobs do so because of their relationship with their boss.
Smart companies make certain their managers know how to balance being professional with being human.
- “These are the bosses who celebrate an employee's success, empathize with those going through hard times and challenge people, even when it hurts.”
- Travis Bradberry
(Co-author of Emotional Intelligence 2.0)
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Potential challenges
Mental health issues
Caring for aging parents
Raising children
Relationships, domestic violence
Health problems
Financial challenges
Substance abuse
Others?
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
10 signs of troubled employees
1. Tardiness, excessive or patterned
absenteeism (for example,
Mondays, Fridays)
2. Exaggerated work
accomplishments
3. Pattern absenteeism (Fridays,
Mondays)
4. Changes in coworker
relationships
5. More time on personal calls
6. Outward anxiety or stress
7. Tearfulness
8. Complaints from other workers
9. Safety accidents or infractions
10.Poor judgment, confusion,
carelessness, inability to
concentrate
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
What is support?
•Getting the foundation right is the most important part•Proper support maintains staff
and productivity•Support keeps employees
focused and determined over time•Supported employees do their
jobs more quickly, effectively and comfortably
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Ways to support staff
Train appropriately
Back them up
Reward them for their
work
Supervise properly
Keep morale high
Provide necessary
tools
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Therapist vs. supportive leader• Sometimes managers avoid
listening – “I’m not a therapist!”
• A therapist isn’t a substitute for a caring and attentive supervisor.
• An employee’s interaction with a supervisor may be a significant contributing factor in whether or not that employee seeks outside support.
FEELING UNCOMFORTABLE IS NOT AN EXCUSE FOR INACTION.
Managing Emotional Employees
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Evaluate your supportive style
• Go above and beyond to personally help your employees?
• Relate to them as a human being, not simply a boss?
• Show you care about their personal lives?
• Back them up with coworkers and clients?
• Do things that set you apart in supporting your staff?
• Act authentic and transparent with them?
• Make them aware of the expectations you set?
• Balance logical analysis with emotional flexibility?
Do you…
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
For more information …
• Virtual Well-Being site: bluecrossvirtualwellbeing.com
• Virtual Well-Being email: [email protected] Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Next session: Supporting Employees with Personal
Challenges, Part 2
June 18, 2019
12 to 12:20 p.m.
In this session learn how to:
• Reflect on necessary emotional intelligence skills to support employees
• Set appropriate boundaries with your staff through behavior and language
• Incorporate strategies of supporting employees through clear and compassionate dialogue
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Questions?
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.