supporting functions index - enppi · • the seven steps of highly effective negotiations: - step...
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1
SUPPORTING FUNCTIONS
INDEX
1. Management Skills (MK) P. 2
2. Management Concepts &Techniques (MT) P. 35
3. Project Management (PM) P. 78
4. Project Controls (PC) P. 85
2
MANAGEMENT SKILLS (MK)
3
(MK-01) EFFECTIVE COMMUNICATION SKILLS
OBJECTIVE:
Participants will learn about the communication process; cycle, model, barriers and
blockers. Participant will further be exposed to various communication types and methods
and will develop and improve their communication skills towards better business
relationships.
WHO SHOULD ATTEND:
• Junior Staff
DURATION:
3 Days
TOPICS:
• Introduction to the communication cycle & model
• The Communication Process
• Communication channels
• Communication blockers
• Barriers to successful communication
• Verbal & non-verbal communication
• Effective listening
- Listening versus hearing
- Basic listening modes
• Effective speaking
• Tips on effective communication
4
(MK-02) BODY LANGUAGE & NON VERBAL COMMUNICATION
OBJECTIVE:
Participants will understand the power of body language and non-verbal communication
as means for effective communication. Participants will further learn how to apply and use
the body language to reinforce verbal communication and create positive impact.
WHO SHOULD ATTEND:
• All Company Personnel
DURATION:
3 Days
TOPICS:
• Introduction to the Communication process
• Non-verbal communication & Body Language
- Facial expressions
- Poise and Posture
- Body gestures
- Non-verbal signals and signs
- Voice intonation
• The five roles of non-verbal clues
- Repetition
- Contradiction
- Substitution
- Complementing
- Accenting
• Tips for effective non-verbal communication
5
(MK-03) ADVANCED COMMUNICATION SKILLS
OBJECTIVE:
Participants will learn how to strengthen their people’s skills through enhancing the
communication process which in turn will develop their leadership skills, reduce stress
and create better working environment.
WHO SHOULD ATTEND:
• Line Managers
• Leaders and Supervisors
DURATION:
3 Days
TOPICS:
• Introduction to people’s skills
• Workplace conflict communication and resolution
• Complex challenges tackling and handling
• Effective methods of connecting with others
• How to focus on people and create positive impression
• Methods of memory enhancement
• Building memory skills and enhancing relationships
• Enhancing memory skills
• Communicating with clarity and building self-confidence
- Demonstrate clarity when giving directions
- Present information in a logical sequence
• How to energize communication and make people enthusiastic
- Including action in communication to release nervous energy
- Becoming more animated to energize and engage others
6
(MK-04) EFFECTIVE PRESENTATION SKILLS
OBJECTIVE:
Participants will gain the essential knowledge and skills required for conducting effective
presentations. Participants will learn how to plan, develop and deliver presentations as
well as how to interact effectively with the audience.
WHO SHOULD ATTEND:
• All personnel required to deliver presentations
DURATION:
3 Days
TOPICS:
• Presentation planning: goals and objectives
• Presentation structuring
• Presentation tools and techniques
• Audience motivation and persuasion
- How to sell your ideas?
- How to convey competence and confidence to your audience?
- Effective use of non-verbal communication (voice, poise, gesturing...etc )
• Handling difficult audience
• Effective presentation tips
7
(MK-05) ADVANCED PRESENTATION SKILLS & PUBLIC
SPEAKING
OBJECTIVE:
Participants will understand the power of presentations as an effective tool for selling
ideas and gaining audience confidence and approval. Participants will further learn about
media skills and handing the crowd with emphases on presenters’ common errors and tips
for improvement.
WHO SHOULD ATTEND:
• General Managers/Directors
• Line Managers
DURATION:
3 Days
TOPICS:
• Assess your presentation skills
• Review presentations key elements
• Structuring and designing your presentation
• Media skills
• Selling your presentation
• Maintaining interest of audience
• Effective questioning techniques
• Facilitating interaction and encouraging feedback
• Dealing with difficult audience
• Improving public speaking skills
8
(MK-06) INTERPERSONAL SKILLS
OBJECTIVE:
Participants will learn how to develop a set of mental and communicative algorithms to
apply during social communications and interaction with other business partners.
Participants will further understand the importance of Interpersonal Skills as effective
means for people’s management and relating to other co-workers to achieve
organizational goals and objectives.
WHO SHOULD ATTEND:
• Supervisors/Team Leaders
• Senior Staff
DURATION:
3 Days
TOPICS:
• Introduction to interpersonal skills
• Interpersonal skills assessment questionnaire
• The value of communicating effectively
• Methods of communication
• Interactive skills
• Self-management and behaviors control
• Reaching consensus
• Building assertiveness and resolving conflicts at work
• Giving and receiving criticism
• Ways to improve your interpersonal skills in dealing with others
9
(MK-07) EFFECTIVE PLANNING & TIME MANAGEMENT
OBJECTIVE:
Participants will learn how to plan and organize work activities for better time
management. Participants will further learn how to identify priorities, set smart objectives,
eliminate time wasters and apply various time scheduling and control techniques.
WHO SHOULD ATTEND:
• All Company Staff
DURATION:
3 Days
TOPICS:
• Introduction : overview of time management concepts
• Time management practical thinking
• Time management control methods and techniques:
- Casting your time (make time success)
- Activity log technique
- Small scale planning
- Organizing work style, space and tools
- “ To do “ lists technique
- Developing goal setting (personal, lifetime…etc), techniques, planning and
organizational skills
• Time wasters/stealers
• Time control techniques
• Workshop
10
(MK-08) ADVANCED TIME MANAGEMENT
OBJECTIVE:
Participants will understand and value time management as an important means for
business success. Participants will further learn about tools and techniques to manage their
own time effectively and identify the difference between important verses urgent tasks
WHO SHOULD ATTEND:
• Project Managers
• Department Line Managers
DURATION:
3 Days
TOPICS:
• Understanding the importance of time
• Using /consuming time
• Time management:
- What is time management?
- Value of time management
- Time sections
- Analysis of time
• Managing time:
- Managing principles
- Managing schedules
- Creating the habit mastering the task
- The 5th rule
11
(MK-09) ORGANIZING, PLANNING & FOLLOW-UP
OBJETCIVE:
Participants will gain required knowledge and skills for how to make best use of their time
through better allocation of work and delegation. Participants will also learn about
delegation styles, techniques and models.
WHO SHOULD ATTEND:
• Department Managers
• Project Managers
DURATION:
3 days
TOPICS:
• Making the best of your time through delegation
• Objectives of delegation and empowerment practices
• Common barriers to delegation
• Exploring managers’ insecurities towards delegation
• Organization risk management and delegation solutions
• Delegation styles and techniques
• What to delegate and when? Choosing the tasks and the people
• Managing a delegated assignment through an employee
• Identifying the different types of difficult employees
• Using empowerment and delegation as a coaching tool and vice versa
• Understanding reasons for performance difficulties
• Developing an action plan
12
(MK-10) TECHNICAL REPORT WRITING
OBJECTIVE:
Participants will learn about the best way to compile technical reports. They will learn
about technical report writing steps, styles, methods and techniques.
WHO SHOULD ATTEND:
• Project Engineers
• All personnel required to write technical reports
DURATION:
3 Days
TOPICS:
• Introduction to types of reports
• Purpose for writing technical reports
• Main steps of writing a typical technical report
• Elements of effective technical report writing
• Use of graphics in technical reports
• Report presentation
• Workshop
13
(MK-11) EFFECTIVE BUSINESS WRITING
OBJECTIVE:
Participants will be able to plan business correspondence, choose the appropriate form:
letter, fax, memo, or e-mail. Participants will further understand the purpose and
limitation of each form of correspondence and learn how to write and format business
letters, faxes and memos.
WHO SHOULD ATTEND:
• All Personnel required to write correspondence in a formal business environment
DURATION:
3 Days
TOPICS:
• Introduction to business writing
• Types of readers
• Business writing forms:
- Letters, faxes and memos.
- E-Mails
• Planning business correspondence
• International business language
• Business correspondence writing and formatting
14
(MK-12) EMAIL ETIQUETTE
OBJECTIVE:
Participants will be introduced to the Email Etiquette rules and writing techniques as part
of the formal correspondence widely used and most recently applied in today’s business
environment.
WHO SHOULD ATTEND:
• All personnel required to write emails
DURATION:
3 Days
TOPICS:
• Introduction to email etiquette
- Emails as part of business correspondence
- Email professionalism
- Email efficiency
• Planning steps for writing business messages
• Email etiquette rules
- Subject
- Structure and layout
- Level of formality
• Useful tips for writing emails
• Writers common errors
15
(MK-13) EFFECTIVE NEGOTIATION SKILLS
OBJETCIVE:
Participants will be introduced to the basic knowledge and skills for effective negotiations.
Participants will further learn about types of negotiations, negotiation techniques and
tactics and will become able to reach a win –win relation with their counterparts through
roll-pay and workshops.
WHO SHOULD ATTEND:
• Supervisors and Senior Staff
• Procurement / Proposals & Contacts Specialists
DURATION:
3 Days
TOPICS:
• Introduction to negotiation skills
• Types of negotiators (personality type and culture)
• The negotiation process
• Systematic approach to planning and preparing for negotiation
• Negotiation techniques /tactics
• Conflict modes
• Characteristics of a good negotiator
• workshop
16
(MK-14) ADVANCED NEGOTIATION SKILLS
OBJETCIVE:
This program provides practical support and help professionals grasp the mindset of an
effective negotiator. Participants will understand how values and beliefs affect the
negotiation process and explore the nature of negotiation. Participants will further gain a
toolbox of influencing tips for selling negotiation strategies.
WHO SHOULD ATTEND:
• General Managers / Line Managers
• Professionals who negotiate more effectively
DURATION:
3 Days
TOPICS:
• Introduction to the negotiation process
• Skills and competencies of a good negotiator
• Different types of negotiation situations
• Evaluating the situation
• The seven steps of highly effective negotiations:
- Step 1: Setting goals
- Step 2: Research interests of other parties
- Step 3: Plan strategy
- Step 4: Exchange information
- Step 5: Opening the negotiation
- Step 6: Bargaining to create highest value
- Step 7: Closing the deal with the best situation win/win
• Negotiation strategy and techniques
• Handling yourself in negotiations
• Case study and workshop
17
(MK-15) PROBLEM SOLVING & DECISION MAKING
OBJETCIVE:
Participants will get acquainted with problem solving techniques such as a fishbone
analysis, SWOT analysis & PERT analysis. Participants will further practice how to
extract maximum information from facts and break problem down into manageable parts
to find the core of the problem. During the second part of the course, participants will gain
understanding of the decision-making tools, and learn the difference between the decision
making and the decision making process.
WHO SHOULD ATTEND:
• Project Managers / Leaders
• Middle Level Management
• Supervisors / Section Heads
DURATION:
3 Days
TOPICS:
• Problem Solving:
- Introduction to problem solving techniques
- Appreciation – extracting maximum information from facts
- Drill down – breaking problems down into manageable parts
- System diagrams – understanding how factors affect one another
- SWOT analysis (understanding strengths, weakness, opportunities and threats)
• Decision Making:
- Introduction to the decision-making process
- Decision making or decision taking
- Decision making traps
- Decision making mechanism
- Effective decision-making process & tools
- Decision supporting system
18
(MK-16) MOTIVATING OTHERS
OBJETCIVE:
Participants will learn about the role of motivation in management. Participants will be
introduced to the main principles, methods and theories of motivation with emphasis on
modern trends and best practices.
WHO SHOULD ATTEND:
• Project Managers
• Middle Level Management
• Supervisors / Section Heads
DURATION:
3 Days
TOPICS:
• Introduction to motivation
• Types of individual needs and theories
• Are you a good motivator?
• What does reinforcement play in motivation?
• Motivation and compensation trend
• Main sources of employee satisfaction / dissatisfaction
• How to create an atmosphere of achievement?
19
(MK-17) RUNNING EFFECTIVE MEETINGS
OBJETCIVE:
Participants will acquire necessary knowledge and skills for managing meetings
effectively. Participants will learn how to create “goal-oriented” agendas, promote
interaction by strategically arranging the meeting room and achieve meeting objectives by
setting boundaries for discussion.
WHO SHOULD ATTEND:
• Department Managers
• Project Managers
DURATION:
3 Days
TOPICS:
• Types of meetings & meeting purposes
• Meeting planning and preparation
• Handling and managing meetings:
- The communication process
- Personal styles and approaches in leading meetings
- Presentation skills and aids in meetings
- Handling trouble-makers
- Keeping meeting on agenda
- Meeting summarizing and closeout
20
(MK-18) DELEGATION SKILLS
OBJETCIVE:
Participants will gain required knowledge and skills for how to make best use of their time
through better allocation of work and delegation. Participants will also learn about
delegation styles, techniques and models.
WHO SHOULD ATTEND:
• Department Managers
• Project Managers
DURATION:
3 Days
TOPICS:
• Making the best of your time through delegation
• Objectives of delegation and empowerment practices
• Common barriers to delegation
• Exploring managers’ insecurities towards delegation
• Organization risk management and delegation solutions
• Delegation styles and techniques
• What to delegate and when? Choosing the tasks and the people
• Managing a delegated assignment through an employee
• Identifying the different types of difficult employees
• Using empowerment and delegation as a coaching tool and vice versa
• Understanding reasons for performance difficulties
• Developing an action plan
21
(MK-19) GOOD WORK HABITS
OBJECTIVE:
Participants will be introduced to a variety of useful work habits and specific traits toward
becoming an all-around more efficient, productive, and valuable member of the
workforce. The course is based on Steven Covey best seller “Eight Habits of highly
Effective People” to provide participants with a handful of tools to become an efficient
professional within any business environment.
WHO SHOULD ATTEND:
• Section Heads/Supervisors
• Department Managers
DURATION:
3 Days
TOPICS:
• Introduction to the professional workplace (demands & challenges)
• The importance of good work habits and Self development
• The learning cycle
• Attitudes and values for becoming more productive
• The difference between effective and ineffective people
• The Eight habits of highly effective people
• The Four unique Human talents
• How to change bad work habits to good ones?
22
(MK-20) SUPERVISORY SKILLS
OBJETCIVE:
Participants will gain essential knowledge and skills for effective supervisory
management. Participants will also learn how to effectively use a wide range of modern
tools and techniques for better acquisition of this skill.
WHO SHOULD ATTEND:
• Supervisors / Team Leaders
• Senior Technical Staff
DURTAION:
3 Days
TOPICS:
• Introduction to the role of a supervisor
• Communication and team management
• Motivation : understanding the human behavior
• The performance cycle
• Planning and organizing work activities
• Assigning the work
• Coordination, integration and counseling
• Work supervision and follow-up
• Performance evaluation and appraisal
23
(MK-21) DEALING WITH DIFFICULT PEOPLE
OBJETCIVE:
Participants will learn how to deal with difficult people in various business contexts
through studying personality types and understanding the human behavior.
WHO SHOULD ATTEND:
• Line Managers
• Supervisors / Team Leaders
DURATION:
3 Days
TOPICS:
• Basic agreement : learning to understand and accept the other
• Definition of personality
• Personality types
• Personality characteristics in organizations
• Personality variability and individual differences
• Definition of difficult people
• How are people difficult to deal with?
• Key variables affecting behavior
• Determinants of work attitudes
• Common types of difficult people
• How to deal and manage each type
24
(MK-22) COACHING SKILLS
OBJETCIVE:
Participants will be provided with the effective knowledge and skills required for better
coaching employees and transforming them into high performers. Participants will learn
about the concept of coaching as a relationship building and goal setting process applying
one of the most popular techniques : the GROW Model.
WHO SHOULD ATTEND:
• Supervisors / Team Leaders
• Coaches
DURATION:
3 Days
TOPICS:
• Introduction to coaching:
- The coaching cycle
- Main principles of effective coaching
- Characteristics of a good coach
- The relationship between coach and coachee
• Coaching Skills & Techniques (the GROW model):
- (G) The goal setting process
- (R) Understanding Reality (points of weakness & strength)
- (O) Identifying Obstacles
- (W) Summoning the Will
• Developing Options:
- Identifying Paths for development
- Choosing the best approach
- Developing an action plan
• Building trust techniques
• Follow trust techniques
• Case study
25
(MK-23) COACHING SIMULATION
OBJETCIVE:
Participants will be provided with the psychology of coaching. In addition to that, the
course will discuss the possibility of developing your team and how to handle difficult
types of employees.
WHO SHOULD ATTEND:
• Supervisors / Team Leaders
• Coaches
DURATION:
3 Days
TOPICS:
• Overview about coaching
• The psychology of coaching
• Why employees refuse accepting guidance
• Different steps of feedback session
• Verbal and nonverbal communication while sending the feedback
• Maximizing your ability to develop your team
• Managing difficult types of employees:
- An aggressive employee who reacts in an exaggerated way
- An arrogant employee who has a high sense of superiority
- A stubborn employee who do not listen to your orders believing that he is
right all the time
- A liar employee who never tell the truth
- Low performance employee with below expectations performance
26
(MK-24) LEADING WITH PASSION
OBJETCIVE:
Participants will be exposed to modern leadership methods and means to help todays
leaders in-the-make gain knowledge and practical skills in the areas of leading, motivating
and developing a high performance team; for tiring a climate of creativity and continuous
improvement in the organization.
WHO SHOULD ATTEND:
• Supervisors
• Newly assigned managers
DURATION:
3 Days
TOPICS:
• Introduction to leadership:
- The learning model
- The paradigm shift
- The Pygmalion effect
• Key elements of the role of a leader:
- Identifying key results area
- Prioritizing tasks
- The four quarters techniques
- Pressure and stress
- The CIN Approach
• Leadership theories
• Leadership styles
27
(MK-25) LEADERSHIP & INFLUENCE
OBJETCIVE:
Participants will learn about leadership and the main characteristics of a true leader.
Participants will understand the human behavior, and will further learn about motivation,
communication, goal-setting, decision making, empowerment and other concepts of
leadership and will be able to assess their leadership styles for empowerment.
WHO SHOULD ATTEND:
• Project Managers
• Department Managers
• General Managers
DURATION:
3 Days
TOPICS:
• Introduction and main definition of leadership
• Difference between leadership and management
• Leadership qualities and personality traits of successful leaders
• Types of leaders
• Leadership styles:
- Autocratic (directive) style
- Democratic (participative) style
- Laissez – faire (free rein) style
• Leadership and empowerment
• Leadership and entrepreneurship
• Situational variables in leadership
28
(MK-26) SITUATIONAL LEADERSHIP
OBJETCIVE:
Participants will learn about leadership and the main characteristics of a true leader.
Participants will understand the human behavior, and will further learn about
motivation, communication, goal-setting, decision making, empowerment and other
concepts of leadership and will be able to assess their leadership styles for
empowerment.
WHO SHOULD ATTEND:
• General Managers
DURATION:
3 Days
TOPICS:
• Introduction and main definition of leadership
• Difference between leadership and management
• Leadership qualities and personality traits of successful leaders
• Types of leaders
• Leadership styles:
- Autocratic (directive) style
- Democratic (participative) style
- Laissez – faire (free rein) style
• Leadership and empowerment
• Leadership and entrepreneurship
• Situational variables in leadership
29
(MK-27) ASSERTIVENESS & SELF CONFIDENCE
OBJETCIVE:
Participants will be able to modify their internal representation of past events and convert
them to positive experience, boost their self-esteem when dealing with others, boost their
confidence by reframing and applying Nero Linguistic Programming (NLP) techniques on
their inner voice, distinguish between assertive, aggressive and passive behavior , express
their selves assertively using specific verbal and non-verbal techniques, criticize and
change behavior while staying friends, and disagree with the other person in such a way
that helps them understand their stance on the matter without taking it personally.
WHO SHOULD ATTEND:
• All Personnel
DURATION:
3 Days
TOPICS:
• Self-Awareness
- How does the brain process information?
- How can we shape out Thoughts, Feelings and actions?
- How can you boost your self-esteem?
- How to analyze and balance life to make sure nothing is neglected?
• Self-Management
- What are “positive replacement” phrases and how can they help you?
- Why do we worry?
- How to use positive mentality?
• What do you believe?
- What are perspectives?
- How to reprogram your mind to experience an event differently?
- How to change your feelings about a bad experience in the past?
• How to increase your confidence?
- How to deal with your inner voice?
- How to replace your mental criticism with positive, confidence boosting attitude?
30
(MK-25) ASSERTIVENESS & SELF CONFIDENCE (NEW) (CONT’D)
TOPICS (CONT’D):
• What is assertiveness?
- How does assertiveness differ from aggressive or passive behavior?
- How to avoid appearing aggressive, when you want to be assertive?
- What is passive-aggressive behavior and how to deal with it?
• How to criticize?
- What kinds of criticism are good and what kinds are bad?
- How different types of people react to criticism?
• How to deal with Emotions?
- How to appeal to emotions to get maximum effect?
- How to present your view systematically and assertively?
- How to take advantage of body language to say and get what you want?
• How to request?
- How to ask for what you want?
- How to construct your sentences to get your message across confidently?
• How to disagree?
- How to express your disagreement and stay friends?
- How to say NO?
31
(MK-28) THE FIRST TIME MANAGER
OBJECTIVE:
Participants will be introduced to main characteristics of a successful manager and will be
provided with all required tools and techniques for performing their new managerial
position. A list of Do’s and Don’ts will also be provided through role-pay for better
understanding of the position requirements.
WHO SHOULD ATTEND?
• Team Leaders
• Newly-hired department Management
DURATION:
3 Days
TOPICS:
• Introduction to management: changing the mind set
• Transitioning from team member to team manager:
- The characteristics of an effective leader
- The responsibilities of a manager
- ‘Thinking like a manager’
• The FOUR main management functions
- Planning, Organizing, Leading and Controlling
• Coaching and Development:
- The importance of coaching and feedback
- Employee Engagement
- Dealing with Obstacles
- Action plans for improvement
- Follow Up
• Motivation and performance appraisal
• Prioritizing Work:
- Managing time
- Prioritizing the To-do list
• Learning from Real Life Examples: Dos and Don’ts List
32
(MK-29) CRITICAL THINKING
OBJECTIVE:
Participants will be identified to the nature of Critical Thinking. Moreover, they will be
introduced to the characteristics of critical thinkers and how to analyze the situation along
with finding out the root cause of problems & their solution.
WHO SHOULD ATTEND:
• Project Managers
• Department Management
DURATION:
3 Days
TOPICS:
• The nature of Critical Thinking
• Characteristics of Critical Thinkers
• Analytical Thinking
• The Rational Model of Decision Making
• TOWS Matrix
• Analyzing the Situation
• The reasons why teams get frustrated
• Root Causes of Problems
• Steps in Critical Thinking:
- Formulating your argument
- Deconstructing your Argument
- Clarifying Arguments
- Knowing/Analyzing Sources
- Knowing the Basis for Decisions
• Creating Critical Thinkers
33
(MK-30) DEVELOPING BUSINESS PLANS
OBJECTIVE:
Participants will be introduced to Strategic management as an effective planning tool for
allowing organizations to concentrate their limited resources on the greatest opportunities
to increase sales and achieve a sustainable competitive advantage. Participants will farther
learn in depth about the concept of planning as one of the main five management
functions and the required steps for preparing a professional business plan for the
company including the three main components of effective business plans.
WHO SHOULD ATTEND?
• Department Managers
• Assistant GMs
DURATION:
3 Days
TOPICS:
• Strategic management fundamentals & planning process components
• Types of plans: Short- Medium-and long term
• Definition of vision & mission, goals, strategy, objective and targets
• Define multiple plans (marketing, operational, financial)
• Strategic planning process model (Porter’s 5 Forces Model)
• Planning tools and techniques
• Situational analysis / Setting objectives / Setting Strategies / Tactics / action plan
• Differences between SWOT & TWOS analysis (when & how to use each)
• Perform external scanning / internal audit
• Setting proper Milestones and action plans &Implementation
• Setting proper key performance indicators " KPIs"
• Evaluating and control
• Workshop to set draft business plan
34
(MK-31) ANALYTICAL & CRITICAL SKILLS
FOR DEVELOPING MANAGERS
OBJECTIVE:
Participants will learn about Analytical Thinking as a critical component of visual
thinking for enhancing the ability to solve problems quickly and effectively. Participants
will be exposed to a methodical step-by-step approach to thinking that allows them to
break down complex problems into single and manageable components. Also, they will
learn about the analytical thinking process starting from: gathering relevant information,
identifying key issues related to this information, comparing sets of data from different
sources; identifying possible cause and effect patterns, and draw appropriate conclusions
from these datasets to arrive at appropriate solutions.
WHO SHOULD ATTEND?
• Department Managers
• Assistant General Managers
DURATION:
3 Days
TOPICS:
• What is analytical thinking?
• Cognitive Process Profile benefits
• Individual Techniques for Generating Solutions
• Group Techniques for Generating Solutions
• Questions to encourage Analytical Thinking
• The Rational Model of Decision Making
• Rational Decision-Making Process
• Choosing Among Alternative Solutions
• Implement the Chosen Solution
• Quantitative & Qualitative factors in analytical thinking
• Analytical Thinking in organizations
• Analytical Thinking & Problem Solving
• What is critical thinking?
• How business ideas and linked and what is the importance and relevance of
arguments and ideas.
• Reasoning and logical thinking techniques
• Systematic and consistent Approach for problem solving
35
MANAGEMENT
CONCEPTS &
TECHNIQUES (MT)
36
(MT-01) INTRODUCTION TO MANAGEMENT
OBJECTIVE:
Participants will have a full and thorough prospective of management theories and recent
trends. Participants will be introduced to the four elements of management and will further
learn about the best applied management practices.
WHO SHOULD ATTEND:
• Newly assigned Line Managers
DURATION:
3 Days
TOPICS:
• Introduction to management:
- What is management?
- What do managers’ do?
• The management process:
- Planning
- Organizing
- Controlling
- Directing
• Communication model and management/employee relationship
• Employee motivation
• Developing characteristics of a good manager
37
(MT-02) MODERN MANAGEMENT CONCEPTS
OBJECTIVE:
Participants will learn how to develop their managerial skills in leading, managing and
empowering teams and subordinates. Participants will further be provided with modern
insights necessary to meet the challenges facing management in today’s business world.
WHO SHOULD ATTEND:
• Senior Line Managers
DURATION:
3 Days
TOPICS:
• The philosophy of management
• Main Functions of management
• The changing role of management in organizations
• Developing communication styles
• From management to leadership
- Using the leadership styles effectively
- Participation and productivity
• The managerial / technical split
• Managerial attitudes
• Managing diversity
• Participative management and group decision making
• The challenges facing modern management
38
(MT-03) MANAGING PEOPLE
OBJECTIVE:
Participants will acquire essential skills to help dealing with subordinates, motivate direct
them and create a positive relationship between the subordinate and the manager as well
as the organization.
WHO SHOULD ATTEND:
• Department managers
• Project managers
DURATION:
3 Days
TOPICS:
• Introduction to manager / subordinate relationship
• How to supervise your subordinates work
• Providing feedback
• Motivating subordinates
• Linking motivation to performance
• Delegation
• Performance assessment / appraisal
• Managers versus leaders
• The measuring stick
• Tips on being a good manager
39
(MT-04) PEOPLE SMART
OBJECTIVE:
Participants will learn how to be engaged in the people business featuring the eight
essential skills of interpersonal intelligence. Participants will further be provided with a
powerful plan for becoming more effective in business relationships.
WHO SHOULD ATTEND:
• Managers
• Project Managers
DURATION:
3 Days
TOPICS:
• The eight essential for smart people:
- Skill (1) : Understanding people:
▪ The difference between understanding and labeling people
▪ Listening and understanding
▪ Three ways to interpret puzzling behavior
- Skill (2) : Expressing yourself clearly
- Skill (3) : Assessing your needs
- Skill (4) : Exchanging feedback
- Skill (5) : Influencing others
- Skill (6) : Resolving conflict
- Skill (7) : Being a team player
- Skill (8) : Shifting gears
40
(MT-05) CRISIS MANAGEMENT
OBJECTIVE:
Participants will gain knowledge of the modern methods and techniques of crisis
management including proactive and reactive approaches in order to mitigate crisis and
minimize the impact on corporate business reputations.
WHO SHOULD ATTEND:
• Project Managers
• Department Management
• Crisis Management team
DURATION:
3 Days
TOPICS:
• Introduction to the anatomy of a crisis
• Crisis identification and isolation
• Types and sources of crisis
• Crisis forecasting
• Crisis management plans
• Crisis communication:
- Handling the media
- Press conferences and interviews
• Applying the PREP approach
• Decision making under crisis induced stress
41
(MT-06) CONFLICT MANAGEMENT & RESOLUTION
OBJECTIVE:
Participants will gain a sound understanding of conflict definition and types, conflict
styles and conflict management methods and techniques. Participants will further be able
to negotiate and use their communication skills to reduce conflict and misunderstanding in
the workplace.
WHO SHOULD ATTEND:
• Top/Middle Management Level
DURATION:
3 Days
TOPICS:
• Defining conflict and conflict types
• Reasons for conflict build-up
• Open conflict vs. hidden conflict
• Spontaneous and reflective action
• Stages of conflict
• Conflict resolution vs conflict management
• The role of communication in conflict resolution
- Active listening
- Paraphrasing
- Powerful questions
- Body language
• Cross-cultural conflict
• Facilitating conflict and setting norms
• Making interventions
42
(MT-07) PERFORMANCE MANAGEMENT
OBJECTIVE:
Participants will learn about performance management as one of the most effective
business tool for achieving organizational objectives. Participants will be able to: Identify
and deal with under-performance issues, apply performance methods such as: appraisals,
discipline situations and counseling needs, use tools and techniques to set and measure
productivity standards, and improve productivity through positive performance
monitoring, ownership and engagement.
WHO SHOULD ATTEND:
• General Managers
• Department Managers
DURATION:
3 Days
TOPICS:
• What does “Performance Management” really mean?
• The significance of performance management
• Objectives, goals and productivity measurements
• How often should an employee’s performance be managed?
• The performance review / appraisal
• Simple vs. complex approach to appraising employee performance
• Recognizing and dealing with under-performance
• Counseling: how far should you go to help an employee with his/her problem?
• Feedback principles
• Types of feedback
- Positive feedback
- Constructive feedback
• Improving individual and organization performance
• Ongoing productivity improvement
43
(MT-08) MANAGEMENT BY OBJECTIVES (MBO)
OBJECTIVE:
Participants will be introduced to the main process of defining work objectives so that the
manager and the employees agree to the objectives and understand what they need to do in
order to achieve them. Participants will also develop skills required for goal setting,
choosing course of actions and decision making.
WHO SHOULD ATTEND:
• Department Managers
• Section Heads
DURATION:
3 Days
TOPICS
• Introduction To MBO (Definition and Features)
• The difference between goals, objectives and plans
• Steps for management by objectives planning:
- Reviewing company’s strategic objectives
- Introducing the goal setting process
- Conducting the meeting
- Finalizing the action plan
• Advantages and limitations of MBO
• Essential conditions for successful implementation of MBO
• Steps for making MBO effective
44
(MT-09) STRESS MANAGEMENT
OBJECTIVE:
Participants will be introduced to stress as a major source to tension that can be rather
constructive or destructive depending on the way it is handled. Participants will learn
about causes of stress and the most effective methods and techniques of overcoming
stress.
WHO SHOULD ATTEND:
• Project Managers
• Top /Middle Management Level
DURATION:
3 Days
TOPICS:
• Definition of stress
• Stress causes and determinants
• Positive & negative stress
• People’s reaction to stress
• Understand your own level of stress
• Stress management techniques:
- The firefighting techniques
- The preventive/proactive plan
• Tips for coping with stress
45
(MT-10) CHANGE MANAGEMENT
OBJECTIVE:
Participants will learn about the nature of change; main causes, methods and techniques of
managing change. Participants will understand reasons of organization changes and how
to predict and plan for change.
WHO SHOULD ATTEND:
• Project Managers
• Top /Middle Management Level
DURATION:
3 Days
TOPICS:
• Globalization and business dynamics
• Forces of change
• Two schools for managing change
• Managing organization change
• Strategic competitive advantages and change management
• Contemporary issues in managing change
• Stimulating innovation
• Creativity versus innovation
• Change your organization to become a learning organization
46
(MT-11) STRATEGIC PLANNING & MANAGEMENT
OBJECTIVE:
Participants will be introduced to strategic management as means to set and determine
corporate mission, vision, values, goals, objectives, roles and responsibilities. Participants
will further learn about strategic planning as an effective management tool to produce
fundamental decisions and actions that shape and guide the organization future.
WHO SHOULD ATTEND
• General Managers
• Middle Management
DURATION:
3 Days
TOPICS:
• The concept of strategic management
• The importance of strategic management
• Definition of vision and mission
• The levels of strategy
• Strategic planning:
- The role of competitive analysis in strategy formulation
- Business environmental scanning
- SWOT analysis and porter’s competitive force model
- Strategy formation
- Strategy implementation
- Strategy evaluation and control
47
(MT-12) CREATIVE THINKING & BRAINSTORMING
OBJECTIVE:
Participants will learn about creative thinking tools and techniques and will further
understand the difference between creative thinking and logical thinking. Through
workshop participants will practice brainstorming techniques and will learn how to
generate and explore ideas.
WHO SHOULD ATTEND:
• General Managers
• Middle Management
DURATION:
3 Days
TOPICS:
• What is creative thinking and how is it different from logical thinking?
• How to set a creative action plan for real problems at work
• Creative thinking techniques:
- Brainstorming techniques
- Idea-generating questions
- Block busting analysis
- What if analysis
- Attribute analysis
- Reversal analysis
• De Bono’s six thinking hats
• Workshop
48
(MT-13) MIND-MAPPING
OBJECTIVE:
Participants will be introduced to one of the most recently applied creative thinking
techniques: The mind-mapping. This course will enable participants to better understand
the mechanisms and functions of their minds so as to maximize manifold strengths,
including effective thought organization and whole brain thinking.
WHO SHOULD ATTEND
• General Managers
• Middle Management
DURATION:
3 Days
TOPICS:
• Introduction to mind-mapping techniques
- Tony Buzan: the inventor of mind maps
• The power of the human brain
• The brain: linear or non-linear?
• What is mind mapping?
• The laws of mind mapping
• How to draw effective mind maps
• Benefits and uses of mind maps
• Mind mapping practice session & workshop
49
(MT-14) WORKING IN TEAMS & TEAM WORK
OBJECTIVE:
Participants will be introduced to the most effective methods and techniques of team
building and working inside teams. Participants will further learn about group behavior
and group dynamic and the difference between groups and teams and the main
characteristics of an effective team.
WHO SHOULD ATTEND:
• Business /Project Team Members
DURATION:
3 Days
TOPICS:
• Introduction to teambuilding:
- Main characteristics of a good team
- Types of teams within the organization
- Team roles
• Teams vs groups
• Organizational groups:
- The individual and the group
- Types of groups
- Group behavior / norms
- Group dynamics
• Team formation:
- Individual perception
- Human roles inside the team
• Learning to work in a team:
- Interactive communication
- Interpersonal Skills
50
(MT-15) BUILDING HIGH PERFORMANCE TEAMS (NEW)
OBJECTIVES:
Participants will learn about the importance of team building and the new trends in
management today regarding the role of teams in organizations. Participants will also be
provided with the skills to build and manage effective teams, increase team spirit,
motivate team players and activate the role of team leaders with an aim of improving
performance and achieving organizational objectives
WHO SHOULD ATTEND:
• Assistant General Managers
• General Managers
DURATION:
3 Days
TOPICS:
• Modern approaches for team building.
• Identify skills of effective leader and team manager.
• Improving team effectiveness:
- Analyzing team dynamics
- Communicating effectively
- Monitoring team performance
- Running team meetings
- Sharing information outside a team
- Dealing with problems & conflict resolution
• Create an action plan for effective team improvement
51
(MT-16) EMOTIONAL INTELLEIGENCE
OBJECTIVE:
Participants will learn about the concept of emotional intelligence as an effective tool for
managing oneself as well as others. Though self–assessment and awareness, participants
will develop the knowledge and skills required for dealing effectively with different types
of people.
WHO SHOULD ATTEND:
• Department Managers
• Supervisors
DURATION:
3 Days
TOPICS:
• What is emotional intelligence
• EQ vs. IQ
• The emotional intelligence framework:
- Four factors of emotional intelligence:
1. Well-being
2. Self-control
3. Emotionality
4. Sociability
• Workshop
52
(MT-17) LEADING WITH EMOTIONAL INTELLEIGENCE (NEW)
OBJECTIVES:
Participants will learn about the concept of emotional intelligence as an effective tool for
managing oneself as well as others. Though self–assessment and awareness, participants
will develop the knowledge and skills required for dealing effectively with different types
of people.
WHO SHOULD ATTEND:
• Assistant General Managers
• General Managers
DURATION:
3 Days
TOPICS:
• What is emotional intelligence
• Four factors of emotional intelligence:
- Well-being
- Self-control
- Emotionality
- Sociability
• Emotional intelligence benefits for leaders, teams and organization
• Emotional intelligence and leadership
• Emotional intelligence and daily challenges
• Tips of emotional regulation and control
53
(MT-18) GLOBAL CULTURE, BUSINESS ETHICS AND CODE OF
CONDUCT
OBJECTIVE:
Participants will learn about the organizational culture definitions, goals and concepts.
Participants will learn about job satisfaction, organizational commitment, attitudes and
consistency. The course also tackles human behavior at work and personality types.
WHO SHOULD ATTEND:
• General Managers
• Middle Management
DURATION:
3 Days
TOPICS:
• What is global culture?
• The sources of culture
• How culture affects managers and strategic competitive advantages?
• Work with culture diversity in a global business environment
• Creating an innovation culture spirituality and organization culture
• Defining the effect of external environment on organization culture
• Creating an ethical culture
• Developing business ethics and code of conduct
• Why have a code of ethics/conduct?
• Guidance for writing a code of ethics/conduct
• Integrity in the market place, integrity in government relationship, compliance
with laws, communications and reporting violation of the code
• Improving ethical behavior
• Social responsibility and business ethics
54
(MT-19) BUSINESS ETIQUETTE
OBJECTIVE:
Participants will gain knowledge and skills required for professional dealings and best
business etiquette practices. Participants will learn how to develop business relationships,
maintain a professional appearance and conduct oneself professionally.
WHO SHOULD ATTEND
• All personnel required to maintain professional dealings
DURATION:
3 Days
TOPICS:
• Identifying characteristics of business etiquette
• Identifying the guidelines for developing a professional appearance
• Building Office Relations:
- Conducting business in a cubical
- Conducting business in an office
- Developing positive relations with coworkers
- Resolving a conflict with a coworker
• Conducting yourself Professionally
- Appropriate internet use at work
- Identify loyalty to the organization
- How to differentiate between personal and professional relations
55
(MT-20) ORGANIZATIONAL BEHAVIOR (OB)
OBJECTIVE:
Participants will be introduced to organizational behavior definitions, goals and concepts.
Participants will learn about job satisfaction, organizational commitment, attitudes and
consistency. The course also tackles human behavior at work and personality types.
WHO SHOULD ATTEND:
• General managers
• Middle Managers
DURATION:
3 Days
TOPICS:
• What is organizational behavior?
• Focus of organizational behavior
• Goals of organizational behavior
• Job satisfaction, job involvement and organizational commitment
• Values, attitudes and behaviors
• Personality insights and types in different cultures
• Factors that influence perception
56
(MT-21) HOW TO MANAGE YOUR MANAGER
OBJECTIVES:
Participants will be introduced to different managers working style and common
communication gaps at work. Participants will understand organization hierarchy and how
to balance relationships with each managerial level.
WHO SHOULD ATTEND:
• Junior Staff
DURATION:
3 Days
TOPICS:
• Managers types and working style
• Paradigm, communication principles and barriers
• Common communication gaps at work
• Communication styles
• Work conflicts types of relationships
• Dealing with difficult people
• Handling criticism and receiving feedback
• Developing more positive and constructive performance reviews
• Giving constructive feedback
• Guidelines for key task meetings with managers
• Developing cohesive job objective
57
(MT-22) RESULT FOCUS INITIATIVE
OBJECTIVES:
Participants will learn how to be positive team members and take work initiatives as new
solutions to business problems and to link initiatives to desired results. Participants will
also learn that results can be means to assess initiatives and will be exposed to a handful
of tools and techniques to monitor implementations.
WHO SHOULD ATTEND:
• All personnel required to maintain professional dealings
DURATION:
3 Days
TOPICS:
• Module 1 – Initiative start-up
- What is initiative?
- Why initiative
- Researching situations’ history
- Teamwork as a key factor
• Module 2 – Initiative formulation
- Benchmarking vs. result
- Objectives and expected results set
- Comparing solutions vs. criteria
- Dry run: testing the initiative
• Module 3 – Initiative implementation
- Monitoring the process
- Measures against projected results
- Initiative acceptance
- Planning for implementation
- Action plan
58
(MT-23) MANAGEMENT VS LEADERSHIP
OBJECTIVE:
Participants will learn how to develop their managerial skills in leading, managing and
empowering teams and subordinates. Participants will further be provided with modern
insights necessary to meet the challenges facing managers and leaders in today’s business
world.
WHO SHOULD ATTEND:
• Senior Managers
• Business Leaders
DURATION:
3 Days
TOPICS:
• The philosophy of management Vs Leadership
• The difference between a manager and a leader
• Leadership Styles and world leaders Personality Types
• Main Role or a manger
• The changing role of management in organizations
• Developing communication styles
• From management to leadership
- Using the leadership styles effectively
- Participation and productivity
• The managerial / technical split
• Managerial attitudes
• Participative management and group decision making
• The challenges facing modern managers/leaders
59
(MT-24) ORGANIZATIONAL REENGINEERING
OBJECTIVE:
Participants will be introduced to the Business process re-engineering (BPR) as a business
management strategy focusing on the analysis and design of workflows and business
processes within an organization. Participants will learn how to conduct organizational
analysis in order to restructure their organizations by focusing on the ground-up design of
their business processes. Moreover. They will be introduced to the re-engineering concept
as a holistic focus on business objectives and how processes related to them, encouraging
full-scale recreation of processes rather than iterative optimization of sub-processes.
WHO SHOULD ATTEND:
• Top Management and executives
DURATION:
3 Days
TOPICS:
• Organizational Analysis
• Restructuring your organization
• Realigning the organization’s capabilities
• Aligning with Benefits Management
• Stakeholders interests and concerns
• Assessing the readiness for change
• Address resistance
• Handle resistance
• Process Analysis
• Effect of reducing process time on strategic competitive advantage
• Importance of Developing key performance indicators
• Process improvement is the responsibility of the sector heads
• Documenting your process after reengineering
60
(MT-25) BUSINESS SIMULATION
OBJECTIVE:
Participants will learn about strategic thinking mindset and business planning through
developing a practical toolkit of effective leaders to practices real-life business situations.
Participants will also be exposed to strategic planning and resource management through
roles assignments and collaboration between corporate various functions.
WHO SHOULD ATTEND?
• General Managers
DURATION:
3 Days
TOPICS:
• Strategic Thinking and planning
• Targeting strategic goal and objectives
• The decision making and decision-making process
• Controlling business financing
• Operational Management
• Team management and communication
61
(MT-26) ORCHESTRATING WINNING PERFORMANCE (OWP)
OBJECTIVE:
Participants will learn about performance management as one of the most effective
business tool for achieving organizational objectives. Participants will be able to: Identify
and deal with under-performance issues, apply performance methods such as: appraisals,
discipline situations and counseling needs, use tools and techniques to set and measure
productivity standards, and improve productivity through positive performance monitoring,
ownership and engagement.
WHO SHOULD ATTEND:
• General Managers
DURATION:
3 Days
TOPICS:
• What does “Performance Management” really mean?
• The significance of Winning performance
• Objectives, goals and productivity measurements
• How often should an employee’s performance be managed?
• The performance review / appraisal
• Simple vs. complex approach to appraising employee performance
• Improving individual and organization performance
• Ongoing productivity improvement and overall performance management systems
62
(MT-27) BUILDING LEADERSHIP ESSENTIALS (BLE)
OBJETCIVE:
Participants will learn about leadership and the main characteristics of a true leader.
Participants will understand the human behavior, and will further learn about motivation,
communication, goal-setting, decision making, empowerment and other concepts of
leadership and will be able to assess their leadership styles for empowerment.
WHO SHOULD ATTEND:
• Line/Department Managers
• Assistant General Managers
DURATION:
3 Days
TOPICS:
• Introduction and main definition of leadership
• Difference between leadership and management
• Leadership qualities and personality traits of successful leaders
• Types of leaders
• Leadership and Empowerment
63
(MT-28) THE ONE-MINUTE MANAGER
OBJECTIVE:
This training course is based on a remarkable book about management by Ken Blanchard
and Spencer Johnson. Participants will learn about behavioral sciences such as: what
motivates employees, how do they produce valuable results, and how they deal with others
at the work environment. Participants will be exposed to the best practice and a simple
compilation of the practical knowledge of many wise managers.
WHO SHOULD ATTEND:
• Line/Department Managers
• Assistant General Manager
DURATION:
3 Days
TOPICS:
• Introduction to management theory and functions
• The difference between Autocratic & Democratic Managers
• Main characteristics of an Effective Manager
• How Does One Become "The One Minute Manager"?
• The 3 Secrets of The One Minute Manager:
- The First Secret - One Minute Goal Setting
- The Second Secret - One Minute Praising
- The Third Secret - One Minute Reprimands
64
(MT-29) TRANSFORMATIONAL LEADERSHIP (TL)
OBJETCIVE:
Participants will be introduced to leadership theories, types and main characteristics with
emphasis on the Transformational Leadership Style. Participants will also learn about the
benefits of the Transformational leadership model where a leader works with subordinates
to identify needed change, creating a vision to guide the change through inspiration, and
executing the change within the organization. Participants will understand the important
role of the Transformational leader in motivating others and enhancing performance.
WHO SHOULD ATTEND?
• Top Management & Executives
DURATION:
3 Days
TOPICS:
• Introduction and main definition of leadership
• Leadership qualities and personality traits of successful leaders
• Types of leaders
• Leadership styles:
- Autocratic (directive) style
- Democratic (participative) style
- Laissez – faire (free rein) style
• The Transformational leadership Model
• The main characteristics of a transformational leader
• Situational variables in the Transformational leadership Model
• Introducing change and gaining acceptance
• Transformational leadership VS transactional leadership
65
(MT-30) Building Resilience & Employee Commitment
OBJECTIVES:
Participants will be provided with a detailed roadmap to overcome negatively and build
employee resilience. Participants will be learn about the required tools and techniques that
enable managers to lead their employees through establishing trust and improving
commitment to enhance the overall performance.
WHO SHOULD ATTEND?
• Line/Department Managers
• Assistant General Manager
DURATION:
3 Days
TOPICS:
• What is resilience? How to build confident, resilient and persistent employee through
mid-set changing
• Role clarity and creating a sense of purpose as the foundation of Resilience
• Establish trust between the manager and employees
• Improve employee commitment by understanding their workload and not trying to get
more for less
• How to build confident, resilient and persistent employee through mid-set changing
• Give employees autonomy
• Encourage team spirit to build a resilient coherent team
66
(MT-31) DEVELOPING GREAT MANAGERS
OBJECTIVE:
Participants will have a full and thorough prospective of the management process and main
functions. Participants will be introduced to the four elements of management and will
further learn about the best applied management practices in order to become great
managers of the future.
WHO SHOULD ATTEND?
• Line Managers
• Assistant General Managers
DURATION:
3 Days
TOPICS:
• Introduction to management:
• What is management?
• What do managers’ do?
• The management process:
• Planning
• Organizing
• Controlling
• Directing
• Communication model and management/employee relationship
• Employee motivation
• Developing characteristics of a great managers
67
(MT-32) ASSERTIVENESS & SELF-MANAGEMENT FOR
MANAGERS
OBJETCIVE:
Participants will be able to modify their internal representation of past events and convert
them to positive experience, boost their self-esteem when dealing with subordinates, boost
their confidence by reframing and applying Nero Linguistic Programming (NLP)
techniques on their inner voice, distinguish between assertive, aggressive and passive
behavior, express their selves assertively using specific verbal and non-verbal techniques,
criticize and change behavior while staying friends, and disagree with the other person in
such a way that helps them understand their stance on the matter without taking it
personally.
WHO SHOULD ATTEND?
• Department Managers
• Assistant General Managers
DURATION:
3 Days
TOPICS:
• Self-Awareness:
- How does the brain process information?
- How can we shape out Thoughts, Feelings and actions?
- How can you boost your self-esteem?
- How to analyze and balance life to make sure nothing is neglected?
• Self-Management:
- What are “positive replacement” phrases and how can they help you?
- Why do we worry?
- How to use positive mentality?
• What do you believe?
- What are perspectives?
- How to reprogram your mind to experience an event differently?
- How to change your feelings about a bad experience in the past?
• How to increase your confidence?
• How to replace your mental criticism with positive, confidence boosting attitude?
68
(MT-32) ASSERTIVENESS & SELF-MANAGEMENT FOR
MANAGERS (CONT’D)
TOPICS (Cont’d):
• What is assertiveness?
- How does assertiveness differ from aggressive or passive behavior?
- How to avoid appearing aggressive, when you want to be assertive?
- What is passive-aggressive behavior and how to deal with it?
• How to criticize?
- What kinds of criticism are good and what kinds are bad?
- How different types of people react to criticism?
• How to deal with Emotions?
- How to appeal to emotions to get maximum effect?
- How to present your view systematically and assertively?
- How to take advantage of body language to say and get what you want?
• How to request?
- How to ask for what you want?
- How to construct your sentences to get your message across confidently?
• How to disagree?
- How to express your disagreement and stay friends?
- How to say NO?
69
(MT-33) MANAGING WORKPLACE ANXIETY
OBJECTIVE:
Participants will be introduced to the concept of work anxiety and different types of fears
such as: fear of public speaking, fear of interacting with colleagues and subordinates, and
fears of inadequacy or judgement and decision making. Participants will also learn about
the interconnectivity between workplace anxiety and stress; while most people experience
some levels of stress in the workplace, workplace anxiety differs in that it goes beyond the
body’s natural response to fear. Participants will also learn how to identify their level of
stress which can be rather constructive or destructive depending on the way it is handled.
Participants will gain knowledge of the most effective methods and techniques of
overcoming anxiety.
WHO SHOULD ATTEND?
• Department Managers
• Assistant General Managers
DURATION:
3 Days
TOPICS:
• Definition of Anxiety
• The difference between workplace anxiety and stress
• Major causes and determinants
• Positive & negative stress Vs. Anility
• Types of workplace Anility:
- Fear of public speaking/ speaking up in meetings
- Fear of group management
- Fear of not meeting deadlines in work projects
- Fear of making judgments and taking decisions
- Fear of interacting with high authority figures (Top management)
70
(MT-34) MANAGING INNOVATIONS & CREATING
INNOVATIVE BUSINESS MODELS
OBJECTIVE:
Participants will be introduced to the VOCA world challenges represented in: the rapid
changes in technology and the high global competition. Participants will farther learn that
the success of any organization depends on its ability to implement innovation strategies,
develop innovative products to the market and become a part of the digitization area.
Participants will understand the concept of innovation as the generation of creative, new
ideas.
WHO SHOULD ATTEND?
• Department Managers
• General Managers
DURATION:
3 Days
TOPICS:
• What is Innovation?
• The difference between innovation and creativity
• PORTER’s Generic strategies
• The Business Model Canvas
• Innovation strategies
• The 7 steps of creating successful innovation framework & Using Perceptual Maps
• Innovation and creativity pyramid
• Diffusion of innovation Model
• The FOUR categories of innovation
• Innovation matrix
• The innovation Cycle and continuous improvement
71
(MT-35) THE ART OF PERSUASION: HOW TO INFLUENCE
PEOPLE AND GET THINGS DONE
OBJECTIVE:
Participants will be introduced to the art of persuasion as a main commentary and
managerial tool to influence people and get the required business results. Participants well
also learn how to communicate on a higher level and become more persuasive in selling
their ideas and accordingly improve the by-in process with confidence. They will be able to
identify their own influencing style and develop more effective and creative behaviors for
influencing and persuading others.
WHO SHOULD ATTEND?
• Department Managers
• General Managers
DURATION:
3 Days
TOPICS:
• The Difference Between Influencing and Persuading
- Defining influence and persuasion
- Setting the context for influencing and persuading in your role
• Positive and Assertive Communication
- Your personal communication style
- Communication style, self-analysis/skills audit
- Not saying 'yes' when you know you should be saying 'no'
- Expressing your ideas in an assertive and effective manner
- Contributing at meetings and gaining cooperation from others
• Persuasive and Influential Communication
- Ensuring your communication is clear, concise and easily understood
- Enhancing your questioning and listening skills
- Persuasive communication - gaining others' agreement
- Creating a positive impression when dealing with senior colleagues
• An Introduction to Transactional Analysis (TA)
- An introduction to the TA ego states
- How TA can help us be more persuasive
• Knowing our own ego states, when we are triggered into non-assertive behaviors and by
whom
72
(MT-36) STAKEHOLDERS MANAGEMENT
OBJECTIVES:
Participants will be to effective tools and techniques for Stakeholders Management through
building resilient mindset and developing social intelligence essentials competencies such
as: Conflict resolution, Negotiation, Persuasion, Collaboration to lead/manager core 4
stakeholders (Customer, Team, Peer and Boss). Furthermore, participants will understand
how to think with their stakeholders to Identify alternative solutions, and discover new
opportunities, stay vigilant to reduce conflict, use conflict strategies based on stakeholders’
power attributes. Influence stakeholders with assertiveness, storytelling, selling ideas,
metaphors and clever feedback approach.
WHO SHOULD ATTEND?
• Department Managers
• General Managers
DURATION:
3 Days
TOPICS:
• Introduction to stakeholders’ relationship management.
• Introduction to the 4 social intelligence competencies
• Conflict resolution: Stay vigilant to conflict signs, use conflict strategies based on
stakeholders’ power attributes.
• Persuasion: Influence others with assertiveness, storytelling, selling ideas, metaphor
and clever feedback.
• Negotiation: Understand stakeholders’ negotiation psychology and prepare proper plan
accordingly.
• Collaboration: Identify stakeholders’ values, objectives, strategies, point of views,
personality types and set expectations.
• Customer Magnet Dimension
73
(MT-37) DEVELOPING CORPORATE BEHAVIOR
OBJECTIVES:
By the end of the course, participants will be able to:
• List the essential fundamentals and significance of corporate governance
• Analyze corporate Behavior models and suggest improvements
• Assess the ethical and policy considerations underpinning shareholders, Board of
Directors (BOD), auditors, senior management and executives
• Decide on the corporate Behavior structure that is best suitable for the business model
• Deploy corporate Behavior best practices
• Apply disclosures and transparency requirements issued by IFRS and other authorities
WHO SHOULD ATTEND?
• General Managers
• Assistant Chairman Level
DURATION:
3 Days
TOPICS:
• Overview of Corporate Behavior(CG)
- Definition of corporate governance
- The scope of corporate governance
- Essential corporate Behavior principles
- The macro Behavior picture
- Philosophies affecting corporate governance
- CG code of conduct and global principles
• Models and mechanism of CG
- The Shareholder Wealth Maximization (SWM) model
- The Corporate Wealth Maximization (CWM) model
- International models of corporate governance
- The audit committee
• Stakeholders in corporate governance
- Stakeholders
- Shareholders rights
- Different types of directors
- Directors’ duties and rights
74
(MT-37) DEVELOPING CORPORATE BEHAVIOR (CONT’D)
TOPICS (Cont’d):
- Role of chairman and corporate officers
- Internal auditors and external auditors
- Institutional investors and minority stakeholders
- Organization for Economic Cooperation and Development (OECD) view on
stakeholders
- Deloitte Behavior framework
- Risk based decision making
- The efficient board
• Functions and structures of corporate governance
- Starting from board of directors
- Alternative board structures
- Unitary and two-tier board models
- Independence of the board
- Selection, remuneration and evaluation of the board
- Analyzing current company’s CG system
- Planning and organizing CG objectives and resources
- Communicating and implementing CG principles
• Practical corporate Behavior best practices
• Disclosure and transparency
- Financial and operating results versus company objectives
- Remuneration policy for board members and key executives
- Related party transactions
• Timely, accurate and cost-efficient access to information by users
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(MT-38) EXECUTIVES TOWARDS EXCELLENCE
OBJECTIVES:
By the end of the course, participants will be able to:
• Develop 'goal focus' Strategy
• Manage your time and work through proper prioritization, planning and preparation.
• Become self-motivate with a positive mental attitude and to easily handle your stress
• Inspire others and to create a positive and productive atmosphere around you
• Use practical project planning technique effectively.
• Understand how to discover the risks necessary to meet a constrained delivery date.
• Set SMART goals with clients, managers, and project team members.
WHO SHOULD ATTEND?
• General Managers
• Assistant Chairman Level
DURATION:
3 Days
TOPICS:
• 10 Steps to Plan
- STEP 1: Identify what type of activity you would like to do.
- STEP 2: Determine the goals of the activity and what you would like to accomplish.
- STEP 3: Decide on a date and time for the event or activity.
- STEP 4: Consider locations and types of facilities
- STEP 5: Consider establishing partnerships subordinates to assist with the execution
of the activity. Identify their role when determining key decisions.
- STEP 6 Create an event/program budget.
- STEP 7 Create an event timeline.
- STEP 8 Determine Key Decisions:
- STEP 9 Take into consideration uncertainties & special additions if needed
- STEP 10 You have planned well and are ready to go.
• Project Planning & Management:
- Understanding the Client, their Objectives and Priorities.
- Conducting detailed appraisal of the Project Nature and Characteristics.
- Performing appraisal and management of the Project Risks.
- Proper Selection of a suitable Project Team (Design/Construction).
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(MT-38) EXECUTIVES TOWARDS EXCELLENCE (CONT’D)
TOPICS (Cont’d):
- Having an effective Organization Structure that allows efficient communication
Channel and is capable of adapting to changes.
- Having proper and appropriate Planning.
- Maintaining effective Monitoring and Control Systems capable of identifying and
responding to changes.
- Maintaining proper Information Recording and Retrieval Systems.
- Ability to adapt and Manage Change.
- Emphasis on the importance of good Commercial/Business and HR
• Self-Development
- How do you get the best from yourself and others?
- How to develop goal focus
- The accurate use of language
- Define your most important ideas
- Objective language
- Prepare your message in advance
- Separate reasons from excuses
- When to compromise and when not to
- Understanding 'deadline pressure' and 'value'
- Distinguish between being 'busy' and being 'productive'
- Priorities work according to its value and deadline pressure
- Handling interruptions and distraction
- Positive mental attitude. How it affects tangible results
- The EDISON success formula
- Avoid the failure formula
- The value of 'critical feedback'
• Turning negative situations into positive
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(MT-39) ORGANIZATIONAL AGILITY AS A STRATEGIC
APPROACH
OBJECTIVES:
Participants will be introduced to the concept of agility as a business must and the rapid
need for change in terms of the big data area where all organizations are more connected
and processing more information with greater transparency. Participants will also learn
about agility as a critical factor in business success and growth according to the Project
Management Institute's Organizational Agility Report which introduced the following
equation: greater organizational agility = better performance = improved competitive
advantage.
WHO SHOULD ATTEND?
• General Managers
• Assistant Chairman Level
DURATION:
3 Days
TOPICS:
• What does Agility mean? The power of moving quickly and rapidly
• Globalization and business dynamics: Greater challenges requires quick changers
• Forces of change: the digitization and the big data era
• Managing organization change
• Strategic competitive advantages and change management
- Out-changing the competition
- Anticipating/turned in to coming change
- Both proactive and reactive methods
- Containing minimal disruption
• Scaling Agile to large enterprises and applications
• Managing Distributed Agile Teams
• Deeper dive into a specific Agile method application
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PROJECT MANAGEMENT
(PM)
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(PM-01) EFFECTIVE PROJECT MANAGEMENT
OBJECTIVE:
Participants will be introduced to the main concepts, methods and processes of effective
project Management. Participants will understand project phases and lifecycle, project
staffing and organizing and further learn about projects information and communication
system.
WHO SHOULD ATTEND:
• Project Management Engineers
• Project Planning Engineers
DURATION:
5 Days
TOPICS:
• Introduction to project management concepts
• Project phases and life cycle: (initiation, planning, executing, controlling & closing)
• Project pre-planning steps and feasibility study
• Developing of project plan and project statement of work
• Project selection and initiation
• Planning of project schedule
• Project work breakdown structure (WBS)
• Project organizing and staffing
• Project team and communication system
• Project progress calculations and reporting
• Project monitoring & controlling
• Project management related activities
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(PM-02) PROJECT RISK MANAGEMENT
OBJECTIVE:
Participants will gain knowledge of the nature of risk, opportunity, applied methods and
techniques of risk reduction. The course provides useful insight on the risk Management
process.
WHO SHOULD ATTEND:
• Division Managers
• Project Managers
• Middle Management Level
DURATION:
5 Days
TOPICS:
• Introduction to project management
• General approach and definitions
• Risk management
• Risk definitions
• Risk assessment goals and methodology
• Risk Management planning
• Qualitative and quantitative risk analysis
• Risk response planning & strategies
• Dealing with risk in contracts
• Risk Management roles and responsibilities
• Risk documentation
• Risk resolution and monitoring
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(PM-03) PROJECT MANAGEMENT & TENDER PREPARATION
OBJECTIVE:
Participants will be introduced to the main concepts and definitions of project
Management, tendering strategies and contract documentation. Throughout the training
course, participants will be exposed to all bidding and contract stages: preparation stage,
contract hold/termination, contract closeout…etc.
WHO SHOULD ATTEND:
• Proposal/Contract Managers
• Project Managers
• Procurement Managers
DURATION:
5 Days
TOPICS:
• Introduction to project management definitions
• Bidding cycle and tender documents
• Tendering considerations & cost impact
• Contract Administration / Management:
- Principles and definitions
- Contract types
- Organization & responsibilities
- Contract forming and documentation
- Contractor’s prequalification
- Tender documents and invitation to bid
- Pre-award negotiations
• Contract risk management
• Execution constrains and resolutions
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(PM-04) EFFECTIVE CONTRACT MANAGEMENT
OBJECTIVE:
Participants will be introduced to the main principles of contract Management. Participants
will further, learn about steps of contract development: planning/ contracting process,
contract’s contents, schedule and terms & conditions. Through workshop, participants will
be able to perform contract records control, work achievement monitoring, and contract
acceptance & closeout.
WHO SHOULD ATTEND:
• Procurement Engineers
• Proposal Engineers/Administrators
• Project Management Engineers
DURATION:
5 Days
TOPICS:
• Overview of Contract Management:
- Introduction to contract management
- Contract management terminology
- Contract classification
- Contract parties-relationship
• Contract Development:
- Planning
- Contracting process
- Scheduling development
- Contents and essential components
• Contract Management:
- Administration/management
- Deliverable/records control
- Monitoring work achievement
- Change management
- Sub-contracts
- Contracts acceptance and closeout
• Workshop
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(PM-05) BIDDING & PRICING STRATEGIES
OBJECTIVE:
Participants will get acquainted with project cost tendering and bidding. Participants will
also be introduced to the philosophy, objectives, and procedures needed for successful
preparation of project cost and how to become a successful competitive bidder.
WHO SHOULD ATTEND:
• Project/Proposals Managers
• Financial Managers/Specialists
• Cost Engineers
DURATION:
5 Days
TOPICS:
• Introduction to bidding and pricing techniques
• Cost engineering definitions
• Bidding cycle
• Bid/tender document
• Tendering conditions and cost impact
• How to reach the competitive bidding?
• Tendering/bidding pitfalls
• Cash flow forecasting with spreadsheets: forecasting the viability of a financial decision
and investigating the impact of changing factors
• Risk analysis
• Case study
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(PM-06) PMP PREPARATORY COURSE
OBJECTIVE:
Participants will understand the Project Management concept and practically apply those
concepts through interactive workshops for Scope Management, Cost Management, Time
Management, and Risk Management. Participants will also understand the new concept of
Project Management created by PMI.
WHO SHOULD ATTEND:
• Senior Executives
• Project Managers
• Members of a Project Management Teams
DURATION:
5 Days
TOPICS:
• Introduction to project management
• Organizational influences and project life cycle
• Project communication management
• Project risk management
• Project procurement management
• Project stakeholder management
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PROJECT CONTROLS (PC)
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(PC-01) BASICS OF PROJECT CONTROL
OBJECTIVE:
Participants will gain basic knowledge about the philosophy, definitions and objectives
needed for successful application of established project controls, principles and procedures.
WHO SHOULD ATTEND:
• Project Engineers
• Planning and Cost Engineers
• All Technical Engineers
DURATION:
5 Days
TOPICS:
• Introduction to project management & control
• Contract development & control
• Project organization
• Planning & scheduling
• Progress calculation & reporting
• Cost estimation & control
• Use of computers in project controls
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(PC-02) PROJECT PLANNING & SCHEDULING USING PRIMAVERA
OBJECTIVE:
Participants will have a general overview on planning and scheduling activities utilizing
the most common software in this field “Primavera”
WHO SHOULD ATTEND:
• Project/Construction Managers & Engineers
• Site Engineers
• Project Planning Engineers
• Procurement Specialists
DURATION:
5 Days
TOPICS:
• Introduction to planning & scheduling:
Definition of project
What is project Management?
What is a deliverable?
Project life cycle stages
What is project controls?
Planning & scheduling definitions • Schedule development:
Define activities
Sequence activities
Estimate activity resources
Estimate activity duration
Develop schedule
• Planning methods & techniques:
Work breakdown structure
Bar chart (GANTT charts)
PERT chart
Critical path method (CPM)
Resources Management
• Planning of EPC projects:
Planning of Engineering phase
Planning of Procurement phase
Planning of Construction phase
Progress measurement, reporting & performance analysis:
Progress measurement
Progress calculation
Progress reporting
• Primavera Case Study
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(PC-03) BASICS OF COST ESTIMATION
OBJECTIVE:
Participants will become acquainted with the concepts of cost estimation, estimate types,
elements of capital cost estimate and methodology of preparation.
WHO SHOULD ATTEND:
• Planning & Cost Managers
• Cost Estimators
• Project Managers/Engineers
• Proposals/Contracts Specialists
• Plant Managers
DURATION:
5 Days
TOPICS:
• Main Definitions
• Cost estimation importance, types & elements
• Estimating methods & techniques
• Retrofit, design studies & prototype estimates
• Estimating operating cost elements
• Sources of cost estimation data
• Interrelation with cost accounting
• Computer application of cost estimation
89
(PC-04) PROJECT COST CONTROL & REPORTING
OBJECTIVE:
Participants will learn about the planning objectives, and procedures needed for successful
application of project cost control.
WHO SHOULD ATTEND:
• Project/Construction Managers
• Project Engineers
• Proposal/Contract Specialists
• Planning and Cost Engineers
DURATION:
5 Days
TOPICS:
• Introduction:
Cost control terminology
Variance examples
Change order examples
Who controls cost
Cost control phases
• Defining project scope for cost control:
Project objectives of the owner
Content of project scope
Control estimate
Cost control through scope control
• Applied cost control:
The cost control team
Elements of control
The role of the cost Engineer
Cost planning
Working packaging
Computerization
Performance measurement
Analysis & forecasting
Corrective action, feedback
• Cost control reporting:
Frequency of reports
Report distribution
• Case study
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(PC-05) ADVANCED PROJECT SCHEDULING
OBJECTIVE:
Participants will gain in-depth knowledge of the techniques applied for the development of
valuable project schedules, as applied in major EPC projects utilizing the most common
software in this field.
WHO SHOULD ATTEND:
• Project Senior Schedulers
• Project Managers/Engineers
• Site Construction Managers/Engineers
(Course prerequisite: 3 years of experience in the field of scheduling & CPM software
application)
DURATION:
5 Days
TOPICS:
• Building projects schedules:
Gathering information
Scope & resources identification
Establishing project WBS
Coding activities & resources
Project/contract milestone identification
Activity listing & duration
• Schedule/logic review
• Scheduling testing & validation
• Schedule analysis:
Critical path & activities
Float analysis
Resources leveling
• Schedule publishing:
Master schedules
Look ahead schedules
• Schedule updating
• Project Planning Case Study
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(PC-06) FEASIBILITY STUDIES FOR INDUSTRIAL PROJECTS
OBJECTIVE:
Participants will be introduced to project lifecycle and the feasibility study phase starting
from: market study and analysis, Site selection, technology & technical evaluation.
Participants will further understand how to conduct the Environmental Health & Safety
study, financial and economic analysis and risk assessment.
WHO SHOULD ATTEND:
• Project Managers/Engineers
• Planning Engineers
DURATION:
5 days
TOPICS:
• Feasibility studies:
- Introduction to Project Life Cycle
- Project Evaluation Background
• Market Study:
- Marketing Principles
- Market Assessment
- Feed Stock Assessment
• Site Selection Study:
- Site Evaluation Characteristics
- Site Analysis Results
• Technology and Technical Evaluation:
- Basis of Evaluation
- Kepner Tregoe Analysis
• Environmental, Health and Safety Study:
- General Characteristics: Air / Water and Soil Quality
- Environmental Impacts: Gaseous Emission, Waste Water, Solid
- Health and Safety
• Financial and Economic Analysis
• National Profit Ability
• Risk Assessment and Mitigation