Supporting People Programme

Review and Contract Monitoring

Aims and Objectives of the Day

• Aim “To consult with Providers on the proposed Supporting People Review and Contract Monitoring process 2006”

• Objectives– Formation of Review Process– Overview of draft Review Process including

Quality and Performance verification– Workshops and resulting feedback on

process– Please ask questions as they occur to you

Retrospective Role of Review 2003 - 06

• Getting to know you• Quality• Standards• ODPM Guidance and targets

April 2006 – March 2008

• ODPM state that there is no obligation to continue with a review program per se

• Providers keen to keep QAF Standards• Some early Reviews measured against 4

standards not 6.• Working practice showed more monitoring of

service delivery needed.• KPI Validation• Outcome monitoring

Key Elements of Process• Two year process

• Annual Reviews (Contractual) – One Validation, One Desktop

• Proposed timetable –

• 4-stage process –

• Financial Validation -

QAF 2006 Annual Submission• QAF sent to Providers a month prior to the

quarter in which the Review will take place• Approximately 4 weeks for submission• Some changes but essentially the same – no

tick boxes• Keep QAF file with evidence – update as

necessary

Key Performance Indicators

• No change

• Outcomes Measures will be introduced as a KPI when pilots complete

• Validation visits incorporated into Review process

• Spot validations whenever returns give cause for concern

Review Tool 2006-08

• Review Workbook

• Contains the familiar elements of the former Review Report with additional Performance and Contract Monitoring data