supportnet, licensing and platform roadmap celug presentation april 11, 2007

CELUG, April 2007 1

SupportNet, Licensing and Platform Roadmap

CELUG Presentation

April 11, 2007

CELUG, April 2007 2

Agenda

• The New SupportNet & License Reports

• Licensing Q&A and Roadmap • Platform Roadmap

The new SupportNet& License Reports

Melinda PyrchProduct Marketing ManagerCustomer Support DivisionMentor Graphics

CELUG, April 2007 4

Why Customers Use SupportNet

“Success” means customer stated their goal for the visit was met.

2006 Q4 SupportNet survey data

Reason for Visit Success RateTroubleshoot tech problem 409 30.64% 67%Download update/patch/service pack 283 21.20% 86%Access user manuals/doc 185 13.86% 72%Open Service Request 147 11.01% 82%Search product info 83 6.22% 71%Other 105 7.87% 73%Find Authorization Code 47 3.52% 74%SupportPro newsletter link 41 3.07% 85%Review status of previous SR 35 2.62% 74%Find info on MGC - 0.00% 0%

1,335 75%

Responses

CELUG, April 2007 5

Make it fast & easy to find answers

Select the products you use most often and SupportNet remembers

Get technical information centered on the specific products you use

Your most important tasks (troubleshooting, downloading, researching) are easy to do

You can…...

What’s On Target About the New SupportNet?

CELUG, April 2007 6

Your First Visit: Login or Signup

CELUG, April 2007 7

Your First Visit Continued: Choose Your Product

•Products are pre-populated from SRs, SupportPro

•Keep product list manage-able (<10)

•Products are pre-populated from SRs, SupportPro

•Keep product list manage-able (<10)

CELUG, April 2007 8

Overview: All About Your Product

•Simple navigation

•Product-specific search

•New SR lookup

•Simple navigation

•Product-specific search

•New SR lookup

CELUG, April 2007 9

Troubleshoot

CELUG, April 2007 10

Downloads


Reference

Browse:

•~300 How-Tos & Tutorials

•30,000 TechNotes

•300,000 pages documentation

Browse:

•~300 How-Tos & Tutorials

•30,000 TechNotes

•300,000 pages documentation


Service Requests

•Open a New Service Request

•Search SR History

•Open a New Service Request

•Search SR History


Open A Service Request: Step 1

Step 1 = Describe the problem & search for possible solutions

Step 1 = Describe the problem & search for possible solutions


Open SR – Step 1 (cont’d)


Open SR - Step 2

Step 2 = Complete Service Request

Step 2 = Complete Service Request


Service Request History

•Quick Filters:•Product•Site •Company

•Quick Filters:•Product•Site •Company



•Display options•Open/closed•With DRs•Activity in last 30 days

•Export to Excel

•Variable SRs / page (up to 100)

•Display options•Open/closed•With DRs•Activity in last 30 days

•Export to Excel

•Variable SRs / page (up to 100)


System Administration

•Product Admin = product specific

•General Admin = not product specific

•Product Admin = product specific

•General Admin = not product specific


Search


Advanced Search


Resources


Resources: About Support


My Account

Request changes for email address, site ID, etc.

Request changes for email address, site ID, etc.


My Account – Licenses

1.

2.

3.

4.


1. Current Authorization Codes

•Copy or download authcodes

•New License Content Section

•Copy or download authcodes

•New License Content Section


2. License Reports

•License Report = Part #s mapped to features

•Site Config = Just the part #s

•License Report = Part #s mapped to features

•Site Config = Just the part #s


2. License Report


2. License Rept - Site Config


3. License Feature & P/N Lookup


4. View Order History


InfoHub – Support & Training Tab

•Inside Application

•One-click access to SupportNet and Training

•Send feedback on documentation

•Inside Application

•One-click access to SupportNet and Training

•Send feedback on documentation


Let SupportNet Help!

• New SupportNet becomes a compelling event

• Introduce your designers to new SupportNet– Ask them to register

• http://www.mentor.com/supportnet/quickaccess/SelfReg.do

– Log in and set up product profile– Provide training

• Mentor Graphics SupportNet training slides available• For groups, Mentor Graphics will deliver training via Webex

– Link to SupportNet from your intranet

Questions?

Licensing Q&A and Roadmap

Guy WettsteinCorporate Applications EngineerCustomer Support DivisionMentor Graphics


FLEXnet v11 Update

• Originally, “FLEXnet v11” was synonymous with “Trusted Storage / Activation” paradigm– Would break compatibility with SAMreport v3.6– Big implications for customers being forced to buy FLEXnet

Manager

• Now, “FLEXnet v11” is just another version– Trusted Storage / Activation is an optional module– SAMreport v3.6 certified by MV to work with v11 if Trusted

Storage / Activation not used– Trusted Storage / Activation paradigm would require major

changes to order fulfillment systems and customer license management, so won’t happen very soon (if ever)

– Continuing to monitor the cost/benefit of migration


License Borrowing Update

• Statement of record (TechNote mg20966)

Dear Valued Mentor Graphics Customer,

As you may be aware, License Borrowing is the FLEXlm feature that allows a floating license

to be used off the network for a specified period of time. We understand the value of this

concept, and have investigated the "LM_BORROW" technology currently offered by Macrovision.

Unfortunately, there are security problems and ease of use issues with the current

implementation of LM_BORROW. This makes it unacceptable for use by Mentor applications.

Macrovision has told us they recognize the shortcomings of LM_BORROW, and are looking at

ways to improve the situation. We will continue monitoring Macrovision's progress in this

area, and will consider incorporating the capability in a future Mentor licensing release

once it meets Mentor and customer requirements.

• Update– Macrovision has indicated that FLEXnet v11’s Trusted Storage /

Activation is the going-forward “secure borrowing” technology for license portability

– Trusted Storage / Activation paradigm would require major changes for Mentor and customers

– Continuing to monitor the cost/benefit of migration– In meantime, portable licensing solutions available today


Licensing Consumption Models

• Product groups are free to choose from three basic consumption models.– Checked out licenses are re-used by subsequent

sessions.– Subsequent sessions require an additional license.– Licenses are consumed on a per-job basis.

• Licensing simply provides a means to consume a license based on these models.

• Product groups choose the model that best fits their needs.

• More details in Design Environment SIG meeting


TRL Update (Long-format Licenses)

• Deploy TRL-Ready License Server (mgcld)– Started April 2006

• Distribute TRL Licenses to Customers– Started October 2006– With new purchases and at annual renewals

• New versions of applications that will require TRL Licenses to run– First product no sooner than mid-2007– Release timing is up to individual product groups– Will be mid-2008 before bulk of products use TRL


TRL License File Changes

Current License File:

SERVER unnamed_12345678 12345678 1700DAEMON mgcld path_to_mgcldINCREMENT designarch mgcld 2005.060 11-jun-2005 1 3D325A413F56CECEAD9B \VENDOR_STRING=3954FE92 SN=4235445

TRL license adds the SIGN2 field to each licensed feature:

SIGN2="1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB"

INCREMENT falconfw_s mgcld 2006.070 14-jul-2006 1 4D348ACFA8CDAB5D03CD \ VENDOR_STRING=3A654685 SN=4403768 SIGN2="153F 93F6 C093 6447 E234 B130 \ E40D C1FB A86E FD44 5943 CA7E 897C 751A FF21 0AA9 66C4 AC76 9451 68F1 \ 81F3 68AA 34CA 16E0 BF88 D8E5 F849 BD0F A311 B55B"


Alternative Licensing Vendors

• We recognize there is Mentor customer interest in Reprise’s RLM

• We’ve met with Reprise– No compelling benefit to justify huge

switching costs, even if RLM achieves parity with FLEXnet

– We will continue to monitor the situation

• Would like to hear why some customers want RLM– May be ways to provide without switching


LSF License Scheduler Update

• Via EDA Consortium (EDAC), Mentor, Cadence and Synopsys have agreed:– Software publishers need control on a per-

license, per-FEATURE basis, for proper risk management and business model flexibility

– Software publisher must be able to control whether or not LSF License Scheduler can take away licenses from a running application

• Also needs product group sponsorship, corporate approval


Vista Support for Licensing/Install

• Vista not officially supported by FLEXnet until v10.8.5.0– Mentor currently shipping FLEXnet v10.8.0.6– We are currently evaluating options and

schedules– Would like to hear customers’ Vista schedules

• Mentor Standard Install supports same platforms as Licensing– Will be ready when Licensing officially supports

Vista


Licensing Q&A/Roadmap

Questions?

Platform Roadmap

Bill PowersTechnical Marketing EngineerInformation Technology DivisionMentor Graphics


EDA Platform Trends

• Customer Environments– Linux and Windows installs growing– Unix installs shrinking

• Continued MGC support – Solaris– Red Hat Enterprise Linux– Novell/SUSE Enterprise Linux– Windows

• Moving away from HPUX and PA-RISC• Will begin adding Windows Vista support


Upcoming Platform Events

• Microsoft– Windows Vista SP1 – July 2007– End of Windows XP pre-loads – January 2008– MGC application support for Vista – Unknown – expect 1H2008

• SUN– MGC application support for Solaris 10 x86 begins– 2H2007

• HP / PA-RISC– SDD – no new enhancements delivered on HPUX after June 30, 2007– Calibre – no new enhancements delivered on HPUX after February,

2008– Last HPUX workstation shipment – January 2008– HP workstation customers moving to Linux or Windows on x86-64

• Red Hat– RHEL 5 generally available – March 2007– MGC application support for RHEL5 – Unknown – expect 2H2007

• Novell/SUSE – SLES11 generally available– 1H2009

• Mentor Supported Configurations Page – http://www.mentor.com/supportnet/spt_configs/


Platform Roadmap

Questions?

supportnet, licensing and platform roadmap celug presentation april 11, 2007

Documents

supportnet help

service request historycelug

service requestsopen

signup celug

open sr step

open sr step

license reportcelug

new supportnetask