suprawin technologies ltd an iso/ iec 27001: 27005 certified company litigation support services...

SUPRAWIN TECHNOLOGIES LTDAn ISO/ IEC 27001: 27005 Certified Company

LITIGATION SUPPORT SERVICES PRESENTATION

Nurturing and Growing Customer Relationships

Suprawin Technologies Ltd#364, 19th Main, 1st Block,Rajajinagar, Bangalore - 560010IndiaTel: +91 80 23520229/30/31Fax: +91 80 23429119

E-mail: [email protected]

www.suprawin.com

Agenda

Contents1. STL

i. Overviewii. Vision and Valuesiii. About STL Litigation Servicesiv. Litigation Support services and EDD

Legal Document DeterminationSubjective CodingObjective CodingIn text CodingElectronic Data Discovery

v. Training and Production Process

2. Infrastructure3. Differentiators


STL OVERVIEW


Company Profile

Global provider of end-to-end IT and ITeS solutions

Corporate headquarters in Bangalore India

Inception in 1989

Investors- Intrust Global and Suprajit Engineering Ltd

The facility of over 150 seats spread over a 10,000 sq. ft. area is completely secured.

8+ years of industry experience in BPO.

20+ years of industry experience in managed services Experience in working with Fortune 500 companies

STL has clients from the Retail, Manufacturing, Legal, Financial services and Healthcare Industry verticals.

An ISO/ IEC 27001: 27005 Certified Company

Vision

Values

To be a trusted global partner for knowledge based services consistently delivering value to our customers and stakeholders


Customer Satisfaction

Team Work

Integrity and Transparency

About STL Litigation Services STL litigation support services are designed to provide quality, professional service

with focus on Electronic Data Discovery, Litigation Coding. STL litigation services are specially tailored to meet the requirements of:

Litigation support vendors Attorneys and Solicitors Counselors and Barristers Law firms Legal Practitioners

Offers a comprehensive array of services for legal information management. We have recently crossed processing millions of documents in Unitization and

Coding services. All our services are offered with industry standard practices of Confidentiality, Security, and Compliance.

Our proven and time-tested methodology facilitates us to manage voluminous work proficiently and competently in order to deliver preferred outcomes, on time.


Litigation Support Service offerings at STL

Litigation Support services and EDD Logical Document Determination Bibliographic Coding Subjective Coding Objective Coding In text Coding Electronic Data Discovery


Logical Document Determination


Logical determination (LDD): Logically distinguished documents from each other and define attachment relationships among the documents (i.e., parent-child). Unitization enables database users to search and retrieve documents by a particular date, author, or other coded field even when those documents were buried as report attachments in the original, physically bound collection.All the documents are well analyzed and at this phase field determination is identified.

Following are the some of the determination fields.

Beginning Bates: Document Starting Point. Ending Bates: Document Ending Point. Beginning Attachment: Parent Document Starting Point. Ending Attachment: Child Document Ending Point.

Bibliographic Coding


Bibliographic Coding- Locating important facts about a document’s origin can be time consuming and frustrating. Litigation Outsource uses bibliographic coding techniques to help expedite your sort and review process. We capture the creation date, author, recipients, document type, document title, signature and organization of origin. Based on your needs, fields can be added or deleted. We can also customize your database with codes that apply specifically to your case.

Subjective Coding


For subjective data that involves decision making and interpreting information (for example recognizing documents types from hundreds of possibilities, or reading and identifying the parties to a title transfer as the grantor or grantee) we create unique coding manuals and training programs for each project.

Subjective Coding– Coding documents based on subjective interpretation, rather than the verbatim capture of words or terms. The subjects may be represented in shorthand “code” form to facilitate searching, sorting and reporting.

Is a more comprehensive service that provides a database with bibliographic information and relevant data extrapolated from searching line-by-line review of each page of each document coding with the requested words or names into a database record that is associated with the document that the word or name was found in.

Objective Coding


For objective data (such as social security numbers, check numbers, preprinted invoice numbers, etc.) the indexer is trained to find the correct data and enter it accurately into the appropriate field, with the necessary validation followed by verifying to ensure accuracy

In- Text Coding In-Text coding is the process of capturing the data elements within the body of

a document. Coding information referenced in the individual document such

as names, locations, important numbers and dates etc.

General Coding Fields: Document Type Document Date Document Title Document Authors Document Recipients Copies & Blind Copies Document Characteristic


Electronic Data Discovery ( EDD)


EDD: It includes loading the data onto an EDD platform, extracting and “Flattening ” attachment and embedded files, converting the data to a readable format, reducing volume of the data by culling it down based on the key word filters, de-duping and then creating a load file to enable the data to be loaded into an electronic review software.

Processes involved:

File Inventory/Selection

Culling and De-duplication

Full Text

Data fields

Training and Production Process Flow Diagram


Start

Orientation of Manual with Images

Trained?

Receipt of Instruction / Images

Project Training

Live

Unitization

required?

Generate data files

Unitization / batching

Quality Control

Coding

Corporate QA

Coding QC

End

Consolidation / Cleanup

Final export file

Project Planning / Batching

Yes No

Screen Shots - Process


•Each and every operator in Suprawin is given a unique user name and password.

•The unique identity help in tracking the individuals production, utilization, productivity and quality

• Any person without a valid username password can not login in to Lancer for production

Screen Shots - Process ( LDD Project Creation)


•The downloaded images from the customer site are uploaded to our LANCER platform.

•This is done through automated tools.

• The LANCER is a generic & a user friendly platform which helps easy creation of project tools with effective validations.

Screen Shots - Process ( LDD Allocation Screen)


•The split LANCER batches are allocated to the team members for doing the LDD process.

• The allocated batches are processed by trained members

Screen Shots - Process ( LDD Process Screen)


LDD process is being done. Following are fields that are determined during this process

•Beg Bates•End Bates•Beg Attachment•End Attachment

After completion of LDD, the batch is 100% QC’d by trained LDD QC team members

Screen Shots - Process ( Index Process Screen)


Fields other than the Document Type, Attachment Missing (Characteristics) are captured during the Index process. (Coding)

Following are fields that are coded during this process

•Date•Est. Date•Title•Est. Title•Author•Recipient•CC/BCC•Names-in-Text•Characteristics• PO_Status

Indexed batches are crosschecked during the QC process.

Screen Shots - Process ( QA Process Screen)


During this process a team of experienced Quality Analysts review the consolidated list of documents through a sampling methodology and check for the Quality of the output files.

Feedback is given to concern team members when errors are found.

Incase of major errors the batch is rejected for reprocessing.

Screen Shots - Process ( Consolidation and Final Clean up)


During this process the consistency checks are done on the Names fields ( Author, Recipient, CC/BCC & names in text ). Duplicates are removed.

Title consistency is also checked for during this process

Automated options are present to in this process for easier & error free consolidation.

Up on completion a spell check is run on the Title field

Screen Shots - Process ( Consolidation and Final Clean up –options to view images)


During the final consistency checks the tool has options to view the images in case the QA is not sure of which title is correct.

Helps to give faster and accurate output data

Restricted characters are validated and not allowed to be entered – e.g. “(double quotes) in the Title field


Tricker – A status review tool, helps the Team Leaders have a control of the production & helps in planning.


Summary


Date Field:

The date format should be MMDDYYYY or customer specified format.

Only valid months, dates in the month and years according to calendar are allowed. No future years are allowed.

Date should not be greater than 28 for the month of February (except leap year)Date should not be greater than 31 for the months of Jan, Mar, May, Jul, Aug, Oct, Dec.Date should not be greater than 30 for the months of Apr, Jun, Sep, Nov. Month Value should not be greater than 12.

Year restrictions: the tool does not accept lesser than 1901 and greater than the current year.

Tool does not allow Alpha values in the date field, unless specified by the customer.

Summary


Title Field: If the customer requests to capture the title field only with Title Case, the tool automatically puts in title case for the field irrespective of the capture. This helps to improve quality and productivity. Tool validates for the multiple entries and automatically generate in specified formats.

Features Included


Menu Based entries for all pre-defined fields like Doc. Type, Doc. Characteristicsetc. No manual entry is allowed for such fields

Easy customization for project specific requirements. Rules for each field are setfor each project and validated as per the customer requirement

Tool does not accept Enter (hard-return) character, double spaces in-betweenwords and other non-permissible characters within the output

Tool does not allow keying the field separators, text qualifiers such as Pipe, CaratSymbols within the field entries as specified by clients

Tool automatically generates the output based on the Capitalization rules definedby customer such as Title case, All CAPS, lower-case etc.

Validates for GAPS in sequence numbering of bates and generate a log forcustomer review.

Output exporting feature for any customer defined layouts

INFRASTRUCTURE

Infrastructure


Facilities to seat over 150 people in Bangalore, expandable at short notice.

State- of-the art, scalable infrastructure for 365 X 24 service levels

Excellent resource pool with average 5 years of experience.

Intellectual Property (IP) protection norms

Licensed copies of all software tools and packages

Full capacity power back-up.

VOIP connectivity from multiple vendors for reliability and easy communication

Security, Privacy & Confidentiality Measures at STL


Confidentiality agreements

Firewalls & Antivirus software

Password protected systems

Training on security

Absence of external drives

Limited access to data

Encrypted data

Electronic devices are not allowed

Paper/printed documents are not allowed

Restricted print permissions

Strict administrative procedures

Security measures to prevent vandalism

Random checks

Smoke alarms & fire extinguishers

24X7 video surveillance and guarded facility.

Access cards are provided to all employees.

Internet gateway filters

Well defined data back-up procedure

Patch management

Internet connectivity : 10 mbps bandwidth

DifferentiatorsProcess

Online secure access and data sharing

Secure document handling

Betterment of process for error identification and recovery.

Built-in advanced validations during coding

Data converted into searchable, full text indexing

Deployment of leading-edge technology in processes

Comprehensive document summaries

Processed output in multiple media formats

Accelerated capture and processing of critical litigation information

Accelerated delivery of data and documents to litigation support systems


Differentiators


Service

We transform manual and paper intensive forms servicing operations into a fully automated and efficient process utilizing state-of-the-art litigation coding services and solutions.

Advanced technology deployment and data security management

High accuracy levels of 99.5% or more

Short turnaround time

Scanned images can be integrated with the customers document management system

Workflow based exceptions

Flexible Capacity

Successful implementation through proven process migration, methodology & domain expertise.

DifferentiatorsPeople Cost Savings and reduction of in-

house support and training

Lower Financial and Human Resource Processing costs

Highly skilled human-resources ensures accuracy

Capacity of programmers, process and data engineers to meet your non-planned requests.

Cost Lower Cost Solutions

Over 60% cost savings

Zero cost of ownership on software and hardware


Thank YouFor Your Valuable Time

The elusive key to a successful Offshore Outsourcing venture resides in a twelve-letter word - relationship.


suprawin technologies ltd an iso/ iec 27001: 27005 certified company litigation support services...

Documents

financial services

coding services

stl suprawin technologies

managed services experience

attachment relationships

knowledge based services

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distinguished documents