US

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DC

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CM

AC

ID:A

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Your computer may vary from illustrationPower adaptermay vary from illustration

22

Q u i c k R e f e r e n c e G u i d e

11TMTM

SURFboard

CableModem

SURFboard

CableModem

USBDriv

ers

Installatio

n Assistant

User Guide

Uninstall USBDriv

er

Contact Informatio

nUSB

Drivers

Installatio

n Assistant

User Guide

Uninstall USBDriv

er

Contact Informatio

nUSB

Drivers

User Guide

Uninstall USBDriv

er

Contact Informatio

n

Installatio

n Assistant

USBDriv

ers

User Guide

Uninstall USBDriv

er

Contact Informatio

n

Installatio

n Assistant

SB5100 Series SURFboard

CableModem

Installatio

n CD-ROM®

SB5100 Series SURFboard

CableModem

Installatio

n CD-ROM®

MOTOROLA and the Stylized M

Logo areregistered in

the

US Patent & TrademarkOffic

e. All other product or

service names arethe property

of their respective owners.

2002

© Motorola, Inc.

MOTOROLA and the Stylized M

Logo areregistered in

the

US Patent & TrademarkOffic

e. All other product or

service names arethe property

of their respective owners.

2002

© Motorola, Inc.

502238-001

502238-001

33

44Etherne t

or

U S B

Etherne t

or

U S B

66

SURFboard Cable ModemR

Insert the CD-ROM only if you aregoing to make a USB connectionor to read the SB5100 User Guide.

55

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging

and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

Check that the power adapter is plugged in. Power adapter may vary from illustration.Green POWER light

is OFF

Cannot receive or

send data

Try pressing the Standby button.

If you have cable TV, check that your TV is working and the picture is clear.

If you cannot receive your regular TV channels, your data service will not function.

Try pressing the Standby button if the Standby light is ON.

Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.

Check that the USB or Ethernet cable is properly connected to the cable modem

and your computer.

Check the IP address by following the steps in “Verifying the IP Address in Windows® 95, 98,

or Windows Me®”or “Verifying the IP Address in Windows® 2000 or Windows XP™” in the

User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader

installed before opening the User Guide. Call your cable provider if you need an IP address.

Check the lights on the front panel. Note the first light from top to bottom that

is off. This light indicates where the error occurred as described in

“Front-Panel Lights and Error Conditions” in the User Guide (on the CD-ROM).

Standby

Standby

The ProblemThe Problem The Solut ionThe Solut ion

501653-001MGBI

Tr o u b l e s h o o t i n g

SURFboard Cable Modem User Guide

Installation and Configuration Overview

Troubleshooting

Contact Us

Frequently Asked Questions

Before You Begin

Introduction

Cable Modem

R

SB5100SURFboard®

CableM

odem

SURFboard Cable ModemR