susan bock solutions 2007 communication what is communication? communication styles communication...

Susan Bock Solutions 2007

Communication

What is Communication?

Communication Styles

Communication Spectrum


Components of Communication

Communication The exchange of thoughts, messages or information by

speech, signals, writing or behaviors Hearing

The physical ability to accept and transmit sound waves from the eardrum to the brain

Listening The ability to put meaning to the transmission

Understanding The ability to integrate the meaning of the message


What is communication?

Why do we engage in communication?

What do we communicate?

How do we communicate?


Why do we communicate?

Information

Relation

Persuasion

Action


What do we communicate?

OpinionsBeliefs/Values/Convictions

KnowledgeFeelings

Perspective


Methods of communication

Written formatLetters, email, notes, newspaper,

journals, magazines Verbal

Face to face, phone/voice mail Expressions and gestures


Communication





Self Assessment

Communicating well is the key to success.



Body Language

Speaking Style

Expectations

Focus


BODY LANGUAGEKinesics

Gestures Facial Expressions Movement Sitting Body Angles Posture Energy and Enthusiasm Breathing Eye Contact


Expressions and Gestures



Body Language

Speaking Style

Expectations

Focus


VOICE QUALITYVocal Paralanguage

Pitch Speed Tone Accent Inflection Enunciation Pronunciation Volume Grammar and Vocabulary Indications with the Listener Emotional Sate Energy and Enthusiasm



3 second

or

10 second



Body Language

Speaking Style

Expectations

Focus


The Unspoken Thoughts



Body Language

Speaking Style

Expectations

Focus


Communication Roles

Speaker

Listener

Observer


Competition for Focus

Numerous studies have validated: 7% is the actual words

38% is voice 55% is body

Average person’s speech/dialogue pattern is 120-145 words per minute.

On average, we comprehend 165 words per minute The average brain “thinks” at 1,200 word per minute Average person understands approximately 200,000 words On average we use less than 2,000 words


Listening is Affected by

Selective Attention – what we decide to focus on

Selective interpretation – our meaning or spin on what's being said

Selective Retention – determining what I should retain - WIIFM


Does it look like this?


Or this?


Communication





Group Exercise

Prevailing forces

Countervailing forces


Communicating is ongoing

We cannot NOT communicate Whenever contact is made, communication occurs Meanings are in people, not in words Meanings cannot be transferred from one mind to

another…only words can be transferred All communications are received…70% - 90% are

screened out or changed by the receiver


Survey says….

Requested input on 6/15 from 22 people Due date “by 6/30” By 6/30, received 3 responses (13%) On 6/30, received 6 responses (27%) After due date, received 4 more (18%)

Total received 58%


Action

Is this a typical response for you? How could the results have been improved? If you were the sender of this group

message, what additional steps, if any, would you have taken?

susan bock solutions 2007 communication what is communication? communication styles communication...

Documents