SUMMER INTERNSHIP PROJECT REPORTON

An Analytical Study Of “Effectiveness Of I.T. Department” In

NTPC

UNDER THE SUPERVISION OF: SUBMITTED BY:MR. RISHIPAL SUSHIL KR. GUPTASR. ENGINEER OF I.T. DEPARTMENT Roll No.- 48NTPC Tanda MBA (EB) 3rd Sem

2009-2011

Objective Of Study• The system of IT held by the company and to know the various

techniques used by the company, related with operation of company.

• To find out the various expectations of the employees from the IT Department.

• How does IT helps in securing the Information and personal data’s of company.

• To analyze the level of IT systems used by NTPC.• To understand the working of different sections of IT department.• To study and analyze the policies and practices adopted by IT

department.• To observe the effectiveness of company’s IT management system.

Software Application Used By IT Department

• ERP System Software• Hospital Management System• PAIGAM (SMS Software)• IT Complaint System• Online Suggestion• E-Forum

Hardware Application

• WEB Server• ALPHA Server• Mail Server• FTP/HTTP Server• ADS Server

RESEARCH METHODOLOGY

• Data Collection Methods• Survey Methods• Methodology 1. Primary Data Questionnaire 2. Secondary data Books, Journals,etc.• Data Analysis • Finding• Limitation Of Survey• Suggestions

1. When the respondents were asked are you satisfied by communication system i.e. SMS & E-mail system.

PARTICULAR NO. OF RESPONDENTS

HIGHLY SATISFIED 130

SATISFIED 30

MODERATE 28

DISSATISFIED 12

Highly satisfied Satisfied Moderate Dissatisfied0

20

40

60

80

100

120

140130

30 28

12

NO. OF RESPONDENTS

2. When the respondent asked that they are satisfied by payroll system with the help of IT.

PARTICULAR NO. OF RESPONDENTS

HIGHLY SATISFIED 172

SATISFIED 20

MODERATE 8

DISSATISFIED 00

Highly satisfied Satisfied Moderate Dissatisfied0

20

40

60

80

100

120

140

160

180

200

172

208

0

NO. OF RESPONDENTS

3. When the respondents were asked are you satisfied by the security provided by the IT department.

PARTICULAR NO. OF RESPONDENTS

YES 165

NO 22

CAN’T SAY 13 Yes No Can't say

020406080

100120140160180 165

2213

0

NO. OF RESPONDENTS

4. How do you rate our IT department in dealing with you?

PARTICULAR NO. OF RESPONDENTS

EXCELLENT 170

GOOD 18

SATISFACTORY 12

POOR 00 EXCELLENT GOOD SATISFACTORY POOR0

20

40

60

80

100

120

140

160

180170

1812

0

NO. OF RESPONDENTS

5. When the respondent asked that they are satisfied by payroll system with the help of IT.

PARTICULAR NO. OF RESPONDENTS

HIGHLY SATISFIED 172

SATISFIED 20

MODERATE 8

DISSATISFIED 00 Highly satisfied Satisfied Moderate Dissatisfied0

20

40

60

80

100

120

140

160

180

200

172

208

0

NO. OF RESPONDENTS

FINDINGS

• Majority of users were satisfied with the responsiveness of NTPC. • Very large no. of users rated the technical support as good and excellent.• Hospital management system is quite efficient application for the

employees health database.• Employees can easily share their feelings and suggestions to the company.• The security system provided by the I.T. deptt. to the employees are quite

good.• Use of ERP system in Organization helps it to use the company’s resources

in efficient way.

LIMITATIONS• The study was restricted to NTPC, Tanda region so it is difficult to generalize

the interpretation made out of the findings. • This research is dependent on the information provided by the respondents

and sometimes the respondents are very reluctant in providing right information and often provide it carelessly and the result drawn out by only this information, so sometimes all efforts might not find direction and results.

• This conclusion and recommendations made are based on a very less

experience of researcher in this field. • Time was the biggest constraints as the study was limited for a period of 45

days only as per the curriculum of researcher, which means that any relevant market phenomenon before and after this duration of time might have been skipped in the study

• Many respondents did not reply and didn’t gave accurate answer.

SUGGESTIONS

• There is need to improve their payroll system.• There is need of better Networking Devices. • There communication system is not up to the mark, so

they have to use better telecommunication channel. • They may use more updated software to make their

work more effective & efficient, we have to use regularly suggestions provided by the softwares vendors.