SUSPENSION WARRANTY, REFUND & RETURNS POLICY.CREDIT & WARRANTY RETURNSTerrain Tamer’s Warranty, Refund & Returns Policy provides additional benefits to those under Australian Consumer Law.Goods for credit or exchange, for reasons other than warranty, must be returned to the stockist or dealer location that they were purchased or collected from within fourteen (14) days of invoice date, accompanied by a completed Returns Form and proof of purchase. Goods returned for the purpose of a Warranty Claim must also be accompanied by a completed Returns Form and proof of purchase.Claims will undergo a two-step inspection process. The initial inspection will be carried out by the stockist or dealer location that the goods were originally purchased from. If further inspection is required, the parts will be returned to Terrain Tamer Head Office. Charges associated with returning items will be the responsibility of the purchaser, except in the instance of incorrect parts supply as a result of an error by Terrain Tamer, its employees or its authorized representatives.Please note that 15% of the total value of the returned goods will be charged in the event that repackaging is required.

WARRANTY PERIODSG Series Slimline Shock Absorbers

3 Year/100,000km

TGS Expanded Body Shock Absorbers

3 Year/100,000km

Assembled Coil Over Struts

3 Year/100,000km

Expanded Body Adjustable Pro Shock Absorbers

3 Year/100,000km

Leaf Springs 12 months

Coil Springs (Linear/Standard)

Owners Lifetime

Coil Springs (Smart Coils) Owners Lifetime

WARRANTY EXCLUSIONS█ Parts that have been incorrectly installed█ Interference between shock absorber and other

suspension components█ Parts that have been involved in a motor vehicle

accident or have been bent or physically damaged by impact of any kind

█ Parts showing evidence of improper tightening of the mounting bolts causing parts to wear or bend

█ Gripping tool marks (vice grips or multi grips) or any other tool made mark on the polished chrome section of the shock absorber shaft

█ All parts subjected to abuse█ All parts used in Off-road or other racing events

or activities.Please Note: Any parts or components built to a special order or specification outside of the Terrain Tamer catalogue listing are not covered by warranty.This is because the manufacturer is unable to design components to withstand stresses in applications the R&D has not approved.

PROOF OF PURCHASEA Copy of proof of purchase by the retail customer must be attached to the claim including the kilometre reading at the time of fitment (if applicable).

Each 4WD Suspension fitted must have a fitting sheet completed and kept on file by either the vehicle owner or the fitment centre performing the work.

Failure to produce the fitting sheet may affect the warranty of the product.

WARRANTY LIMITSTerrain Tamer’s product warranty is limited to the replacement or repair of defective or faulty parts and does not include any costs incurred in labour for the removal or re-fitment of parts or damage incurred as a result of the product’s fitment.

CONTACTFor any enquiries regarding your product or warranty, please contact Terrain Tamer enquiries@terraintamer.com