Sustainability through Cost Containment

Defining Sustainability

eople

lanet

rofit

P

P

P

Less energy Consumption

Day-light use

Save Water

Reduce workforce

Reduced pay-check

More use of technology

Paperless office

Enough for Long Term?

The Focus…

xcost cutting

cost efficiency

Solution?

Adoption of …

Lean Management

The Dilemma...

Customize lean tools according to the organization needs

Install a continuous improvement viewpoint

View Lean as a long term journey

Establish numerous cultural changes embracing employee empowerment

Sponsor Lean principles throughout the entire value chain.

Is lean suitable for

service?

Does it apply to bank?

How can EBL benefit from this?

Establish A Lean Foundation1PHASE

Identify the primary processes

Identify secondary processes supporting the primary processes

Evaluate processes based on their importance from a customer perspective

Identify the bottlenecks

Standardize processes

Stabilize & People Improvement2PHASE

A good standard comes from a sound bottom-up questioning culture, ever seeking a better and more secure way to execute the service activities.

Centers on employee development and empowerment.

Continuous Improvement3PHASE

Encouraging the process of continuous improvement through Kaizen

The target is zero defect by following the essence of six sigma

Zero Defect

Continuous Improvement

reduction in its off-shored IT support costs

£11.7M

Productivity improvement through Team problem solving with

Reduction of time wasted equivalent in salary cost

18% 800less errors per

month

$67600-$208000

per month

reduction in unnecessary client follow ups40%

SUCCESS STORIES

Israt Mustafa