sustainable development r e p o r t 2009 - … the demanding standards of the ... of sustainable...

S U S T A I N A B L EDEVE LOPMENTR E P O R T2009

2

ContentsCommitment from the Board ......................................................................................................................................................................... 4Groupe ONET in 2009 ...................................................................................................................................................................................... 6Organising and steering our Sustainable Development policy ................................................................................................................. 10Scope and method for drawing up this report ............................................................................................................................................. 111 - Risks and opportunities of Groupe ONET's Corporate Social Responsibility ........................................................................................ 12

1.1 - Groupe ONET policy ........................................................................................................................................................................... 141.2 - Groupe ONET's practices and actions ............................................................................................................................................. 16

2 - Financial commitment2.1 - Ensuring financial performance ........................................................................................................................................................ 202.2 - Being a part of the local economic network .................................................................................................................................. 212.3 - Combining social, technical and environmental skills in order to provide a responsible offer ............................................................. 222.4 - Satisfying customers .......................................................................................................................................................................... 23

3 - Social commitment 3.1 - Developing employment whilst taking diversity into account ...................................................................................................... 29

3.1.1 - Number of employees in 2009 ............................................................................................................................................... 293.1.2 - Overtime .................................................................................................................................................................................. 293.1.3 - Diversity Charter ...................................................................................................................................................................... 303.1.4 - Disabled worker inclusion policy ........................................................................................................................................... 34

3.2 - Developing skills through training ..................................................................................................................................................... 363.3 - Promoting employee health and safety .......................................................................................................................................... 40

3.3.1 - Priority Actions ......................................................................................................................................................................... 403.3.2 - Training in job safety ................................................................................................................................................................ 423.3.3 - Training in job safety ................................................................................................................................................................ 423.3.4 - Certifications ............................................................................................................................................................................ 443.3.5 - Monitoring exposure to ionising radiation ............................................................................................................................ 45

3

4 - Environmental commitment 4.1 - Incorporating environmental and social criteria into purchasing policy .......................................................................................... 484.2 - Improving control over consumption .................................................................................................................................................... 50

4.2.1 - Reducing greenhouse gas emissions ........................................................................................................................................ 514.2.2 - Monitoring potentially polluting sites and Classified Installations for the Protection of the Environment ........................... 52

4.3 - Promoting innovation projects ............................................................................................................................................................... 524.4 - Environmental actions by Business Division ........................................................................................................................................... 53

4.4.1 - Functional organisation .............................................................................................................................................................. 534.4.2 - Certifications ................................................................................................................................................................................ 54

5 - Commitment to society 5.1 - Contractual parties ................................................................................................................................................................................. 58

5.1.1 - Employees .................................................................................................................................................................................... 585.1.2 - Social partners .............................................................................................................................................................................. 595.1.3 - Shareholders ................................................................................................................................................................................. 595.1.4 - Clients ............................................................................................................................................................................................ 605.1.5 - Suppliers and subcontractors ..................................................................................................................................................... 60

5.2 - Non-contractual parties ......................................................................................................................................................................... 605.2.1 - Associations .................................................................................................................................................................................. 605.2.2 - Think tanks ..................................................................................................................................................................................... 615.2.3 - Professional associations ............................................................................................................................................................. 625.2.4 - Technical committees ................................................................................................................................................................. 625.2.5 - Educational establishments ........................................................................................................................................................ 625.2.6 - Public authorities .......................................................................................................................................................................... 63

4

In 2009 the Group did extremely well despite a harsh economic crisis. Againstthis difficult backdrop, our teams were able, thanks to attentive customer serviceand the close relationships that they have forged with our clients, to offercontinued support and solutions. They have shown tenacity, responsivenessand professionalism and we commend them on their achievements.2010 will be another difficult year, but our financial, social and environmentalcommitments will go beyond the expectations of the market and the otherparties concerned. These commitments remain consistent with the values thatwe have been defending since 1860. Groupe ONET does not have a SustainableDevelopment policy, but instead makes responsible development the centraltheme to its strategy as a whole.As regards its social policy, in addition to all of the procedures already put inplace for our 55,000 employees, we have decided to help prevent psychosocialrisk by creating a psychological assistance unit which since 2008 has beensupporting executives and managers. In 2010, in order to help our teams throughdifficult economic times, this service will be extended to all our employees.

As regards the environment, in 2009 we launched a project to assess greenhousegas emissions (Bilan Carbone®) across the whole Group. In 2010, the Group willalso continue to invest with a view to promoting and ensuring respect for theprinciples of the Global Compact initiative and its Caring for Climatecommitment. The launch of training programmes for agency directors illustratesthe investmentthat ONET is making to speed up the evolution of managerial practices in termsof responsible development. Every day our teams ensure consistency betweenour values and how they are put into practice. Our goal is to consolidate ourplace as market leader by affirming our identity. In this way we can start buildingthe future, today.

The Board of Directors

Commitment from the Board of DirectorsMax MASSAAlain BROUSSEDominique MOUILLOT

Commitment from the Board

5

In 2009, as regards the environment, we wanted to better manage and reduceour emissions and environmental impact, in particular by making employeesaware of good practice and by implementing a more detailed and reliablereporting process that involves employees on a day-to-day basis. One of ourspecific actions was to provide training in fuel-efficient driving and road risks.This has had significant social, financial and environmental implications for ONET,which has 55,000 employees and a float of more than 6,000 vehicles.We have continued our social policy action plans, in particular the programmeto encourage the recruitment of younger workers and the long-termunemployed. The Group has also set up a senior workers plan aimed atanticipating retirement reforms. Training remains one of the Group's major focusareas. In 2009, there was a marked increase in the number of employees takinga professional writing course.

Our Group has continued to invest in the Global Compact initiative, promotingits principles and ensuring compliance.Our employees are also preparing for the future by contributing to our newbusiness plan entitled "O3: Try ONET Together". The aim of this plan is to make usrefocus on our values. It will give the Group a stature worthy of its ambition: ONET,energy and resources to support you in a more sound and reliable world.

Elisabeth COQUET-REINIER

Elisabeth COQUET-REINIERChairwoman of REINIER HOLDING

6

CleaningAssociated ServicesAirport Assistance

Logistics & HandlingWaste Management€851.8 million turnover

+ 2.25 % turnover (2009/2008)44,675 employees as at

31 December 2009180 agencies

Expertise & EngineeringNuclear Reactor

MaintenanceNuclear Fuel

Industrial OperatorDecontamination &

DismantlingWaste Management

Training€204 million turnover

+ 20 % turnover (2009/2008)2,200 employees as at31 December 2009

13 agencies and subsidiaries

Human SafetySafety at Events

Front-DeskEngineering & Training

Electronic SafetySurveillance

€184.7 million turnover+ 8.7 % turnover (2009/2008)

4,850 employees as at31 December 2009

26 agencies

The Groupe ONET is committed

Groupe ONET in 2009

7

Temporary Work & RecruitmentEvents

TrainingHome Care Services€112.5 million turnover

- 16.3 % turnover (2009/2008)3,102 employees as at31 December 2009

61 agencies

€37.3 million turnover+ 10.2 % turnover (2009/2008)

124 employees as at31 December 2009

7 agencies

The future begins today

8


Groupe ONET

We are a family-run company that hasbeen established in Marseilles for morethan 150 years.

Since 2002, ONET has been incorporatingthe principles of Sustainable Developmentinto its strategy which is structured aroundfour Business Divisions: ONET PROPRETE-MULTISERVICES, ONET TECHNOLOGIES,ONET SECURITE, AXXIS RESSOURCES andPRODIM.In 2009, Groupe ONET turned over €1.35 billion and had more than 55,000employees.ONET is present in France and throughoutthe whole of Europe, thanks to its subsi-diaries and partnerships.

ONET PROPRETE-MULTISERVICES

Despite the economic crisis, ONET PROPRETE-MULTISERVICES again recordedan increase in turnover for 2009and confirmed its leading positionon the French cleaning services market.

Its outstanding performance illustrates its ability to adapt and its proven desire to establish long-termrelationships with its clients byproviding them ever greater addedvalue.

ONET TECHNOLOGIES

For more than 30 years, ONET TECHNO-LOGIES' mission has been to help nuclear reactors runsmoothly so that electricity is availa-ble at all times, to protect peopleand their environment from anyradiological hazard and to processnuclear waste in order to protectfuture generations.Our international growth is supported by our network of subsidiaries: ONETTECHNOLOGIES BULGARIA, ONETTECHNOLOGIES ROMANIA, ONETTECHNOLOGIES ITALIA and ONETTECHNOLOGIES UK-GRAVATOM inEngland.

ONET TECHNOLOGIES is currently anundisputed player in the civilnuclear industry.

9


ONET SECURITE

In a market that saw just 2% growth in2009, ONET SECURITE continued toexpand at a rate of 8.7% overthe year.

It bases its growth on its ability to manageall aspects of safety directly thanks to itscomprehensive and uniquesolutions.

AXXIS RESSOURCES

In harsh economic conditions,AXXISRESSOURCES, which specialises in humanresource management, recorded a loss inbusiness volume but one which wassmaller than the rest of the temporaryemployment sector.

Its “Home Care Services”businessline is, on the contrary, experiencinggrowth.

PRODIM

2009 was a year of moving for-ward for PRODIM which has placedSustainable Development atthe heart of its strategy.Our Research and Developmentdepartment continues to collaborateclosely with our manufacturers in orderto design and develop innovativecleaning solutions and tools. Thanks to ourTechnological Monitoring department weare an influential voice in the sector,identifying equipment and products thatmeet the demanding standards of thecleaning market of tomorrow.

Organising and steering our Sustainable Development policyThe Quality & Sustainable Development Departmentreports to the Chairman of the Groupe ONET Boardof Directors. The Sustainable Development Steering Committee,which was created in 2002, is chaired by ElisabethCoquet-Reinier, Chairwoman of REINIER HOLDINGand also of the Supervisory Board. It coverscross-cutting and operational divisions. All of theGroup's Business Divisions are represented on theCommittee, with different profiles depending onthe issues concerned (environmental or social). Itis coordinated by Laurence Acerbo, the Group'sQuality & Sustainable Development Director andmember of the Executive Committee.

Its action plans are monitored by the SustainableDevelopment Coordinator, Anne-Sophie Crespin-Augier.Our contractual parties - employees, clients, unions,shareholders and suppliers - are regularly involvedin actions carried out as part of our "The FutureBegins Today" initiative. Non-contractual partiesshould refer to section 5.2 - Non-contractual parties(p. 60).

10

3 - Sets newtargets

SteeringCommittee

1 - Defineswhat

commitments,targets andactions areneeded

2 - Monitors andassesses them andcomes up with

corrective actions


Anne-Sophie CRESPIN-AUGIERSustainable Development CoordinatorWhat have you achieved after eight yearsof Sustainable Development policy?Our business is governed by four guidingconcerns: financial, social, environmentaland societal.The latter is in particular a key focus for2010. We have identified and recordedthe expectations of several of the partiesconcerned, in particular contractualparties, but we need to go further still inorder to match up these expectationswith the challenges that we have listed.Our agencies are in need of sustainableinnovations in order to ensure thecontinuation of existing contracts and towin new ones.We are able to produce such sustainableinnovation on a recurring basis thanks toongoing investment in human resourcessince 2002 and which we hope tostrengthen even further in the years tocome.

Scope and method for drawing up this reportUnless stated otherwise, this report covers all of the Group's companies in France except six (DSN, TELEM TELESURVEILLANCE, TELEM, AXXIS

EVENEMENTIEL, AXXIS A DOMICILE and temporaryworkers at AXXIS RESSOURCES), since the data forthese companies have not been consolidated

in the HR's centralised IT system.

Unless stated otherwise, results are for the 2009 calendar year.

Total Group employeesExcluded companies

Reporting

200750,471

7,942 people 15,73%

200955,137

7,436 people 13,49%

200855,047

9,324 people 16,94%

IndicatorsAction plans are designed in accordance with our "The future begins today" initiative and based on anassessment of the challenges and risks faced at our operating sites. Indicators are used to measure howwell these plans are being implemented. The report indicators comply as closely as possible with Decree2002-221 of 20 February 2002, the reference text used for this report.Preparation and distributionThis report was written by the members of the Steering Committee, coordinated by the Quality & SustainableDevelopment Department. Any questions or comments may be sent to [email protected]. This report is fordistribution to all of the Group's agencies and employee representatives. Employees may access/downloadit via the intranet. A copy has been made available for interested parties athttp://www.groupeonet.com/fr/groupe/dd/promouvoir.php

11


Groupe ONET is made up of morethan 55,000 men and women inFrance and at the Group's foreignsubsidiaries who, working in arange of sectors, are committedto building the future today, so

that every one of us can live in asound and safe environment.Our financial, social, environmen-tal and societal commitmentshave also led us, in 2009, to move

to a new head office whose faci-lities include an HQE day-carecentre, a sports room and manynearby services.

The Groupe ONEThead office

1 - Risks and opportunities of Groupe ONET's Corporate Social ResponsibilitySince 2004, the Group has been helping promote and defend the principles of the Global Compact initiative.Global Compact is a worldwide strategic policy set up by the United Nations to encourage companies to ensure responsible business practices.

Principle 1Support, promote, respect and ensurerespect for Human Rights within our area

of influence

Human Rights

Principle 6Eliminate discrimination in respect of

employment and occupation

Principle 2Ensure that the Group's companies andsubcontractors and suppliers are notcomplicit in Human Rights abuses

Principle 3Uphold the freedom of association and recognise the right to collective

bargaining

Principle 4Eliminate all forms of forced and compulsory

labour

Principle 5Abolish child labour

Principle 10Work against corruption in all its forms,

including extortion

Principle 9Encourage the Group's companies,

subcontractors and suppliers to developand diffuse environmentally friendly

technologies

Principle 8Promote greater environmental

responsibility

Principle 7Support a precautionary approach

to environmental challenges

12


LabourEnvironmentAnti-Corruption

The ways in which the Group is implementing theseprinciples covered in each of the various chapters- financial, social, environmental and societal - ofthe "The future begins today" report.

In order to confirm its commitment to preventingclimate change, the Group is also supporting theCaring for Climate initiative, a voluntary underta-king for companies wishing to stand at the forefrontof the fight against global warming.

Following an analysis of the main risks and opportu-nities facing Groupe ONET, we have identified certainissues in terms of anti-corruption, labour conditionsand relationships, human rights, good business prac-tices, client relationships and social and environmentalcommitments, all as part of a holistic approach consis-tent with the requirements of ISO 26 000.

Commitmentto society

HumanRights

Labour conditions andrelationships

EnvironmentGood business

practices

Client-related issues

Diagram taken from: ISO/DIS 26 000

Holistic approach

Interdependency

Group

governance

13


In order to deal with these issues, the GROUPE ONET has beencommitted to the principle of Sustainable Development since 2002.

• To ensure the financial performanceof the company founded in 1860

• To be a part of the local economicnetwork

• To combine skills in order to provide a comprehensive offer• To satisfy customers

• To develop employment whilsttaking diversity into account

• To develop skills through training• To promote employee health

and safety

14

Financialcommitment

Socialcommitment

1.1 - Groupe ONET policy


• To incorporate environmental and social policies into purchasing

policy• To promote innovation• To improve controlover consumption

• To raise awareness of environmentalissues

• To contribute to SustainableDevelopment think tanks• To help change attitudes

in this area

15

Environmentalcommitment

Commitmentto society

1.2 - Groupe ONET's practices and actions

16


PracticeTo ensure financialperformance

To be a part of the local economicnetwork

To combine skills in order to providea comprehensive offer

To satisfy customers

To develop employment whilst taking diversity into account

To develop skills through training

To promote employee health and safety

Action Correlate financial performance, social equality and protection of the environment

Participate in social integrationCollaborate with external parties to implement the agreements signedwith AGEFIPH and Pôle Emploi

Promote cross-division environmental and social actions between Group companies

Promote an integrated Quality, Safety and Environment system

Encourage social integration

Improve the integration and recruitment process

Provide skills to improve employability by training employees

Encourage social integration

Improve working conditions by raising awareness of safety issues, reducing chemical risks and exposing employees as little as possible to ionising radiation

IndicatorHorizon label (p. 20)

GEIQ (p. 21)Monitoring the employment of disabled workers(p. 34)

Pilot agencies (p. 25)

Monitoring certification (p. 24)

Monitoring the "Hope for the Suburbs" plan and the Diversity Charter (p. 21 & 30)Monitoring the employment of young persons and the disabled (p. 29, 32 & 34)Monitoring training (p. 36)

Monitoring professional writing courses (p. 38)

Monitoring safety-certified bodies (p. 44)Monitoring at-risk persons (p. 45)

17


PracticeTo incorporate environmental and social policies into purchasing policy

To promote innovation

To improve control over consumption

To raise awareness of environmental issues

To contribute toSustainable Developmentthink tanks

To help change attitudes in this area

Action Reduce electricity consumption and use renewable energiesHelp conserve water sources and limit chemical pollutants by installingproducts and techniques aimed at reducing water use and by usingeco-labelled productsHelp conserve resources by increasing the use of recycled and recyclablepaper

Reduce the amount of low- and medium-activity effluents

Improve waste management by reducing packagingReduce greenhouse gas emissions by managing fuel consumption andstreamlining equipment and product deliveries

Inform all of the Group's employees about the challenges faced and thesolutions to use

Consult all parties involved in order to find common solutions

Coordinate think tanks among chambers of business lines in which theGroup is involved

IndicatorProportion of renewable energy used (p. 50)Monitor purchases of microfibres, steam equipment, eco-labelled products (p. 49)

Monitor use of recycled paper (p. 50)

Monitor R&D programmes (p. 52)

Monitor concentrated products (p. 49)Monitor consumption (p. 49)

Monitor communication campaigns (p. 58)

Monitor external communication with the Responsible Management Network (p. 61)

Actions of professional associations (p. 62)

19

• To ensure the financial performanceof the company founded in 1860

• To be a part of the local economic network• To combine skills in order to provide

a comprehensive offer• To satisfy customers

Finan

cial co

mmitm

ent

Groupe ONET has identified specific anti-corruption issues and has a duty to ensure itsmanagement practices are transparent andapplied by all, in order to ensure consistencybetween its commitment to responsible growth,its management practices and how they areput into action.

Since 2006, ONET PROPRETE-MULTISERVICES has been awarding agency performance,especially in the field of corporate responsibility,with the Horizon Label. Managerial staff areencouraged to improve performance basedon non-financial criteria.

The factors on which client satisfaction is based(availability and responsiveness) are also one ofthe selection criteria.

20

Financial commitment

2007

+ 6.82%+ 7.16% + 3.25%

3.7

3 %

Groupe ONET's turnover

in thousands of euros

Profitability

1,2

22,9

12

1,3

10,4

30

1,3

45,4

03

3.8

7 %

3.9

7 %

2008 2009

2 - Financial commitment2.1 - Ensuring financial performanceSince 1860, the Group's leading commitment has been to ensure long-term financial performance.

2.2 - Being a part of the localeconomic networkGroupe ONET has 430 sites in France (414 in2008, 386 in 2007), and thousands of clients inFrance and the rest of Europe.Every one of these companies forges links withlocal parties. The Group's agencies contributeto local development, in particular byrecruiting from the areas closest to the clientsites. This helps reduce the problems ofabsenteeism and the difficulties caused by theneed to commute. The agencies all collaborate with the PoleEmploi (French job centre). Following themerger of ASSEDIC and ANPE (two Frenchunemployment services), the PACA RegionalConvention that was signed in 2008 has beenshelved. In 2010, the Department of SocialAffairs set itself the target of signing a nationalPole Emploi agreement for all of the Group'scompanies.A contract was signed by MAIN SECURITE,ONET SECURITE and the regional division of PoleEmploi for the Ile-de-France region. (see part 3.Social commitment).ONET PROPRETE-MULTISERVICES is one ofseveral companies taking part in the "Passportto Work" initiative which was launched at the end of 2003 by the Prefecture ofBouches-du-Rhône, in association with the Departmental Olympics and SportsCommittee. This project forms part of thepartnership component of the town's policy ofequal opportunity and fighting employmentdiscrimination, and is in line with one of thepriority directions set by the Government and

its institutional partners as part of the SocialIntegration Plan. It mobilises companies andemployment institutions with a view to assistingyoung people who are having difficulties findingemployment and making it easier for them tojoin the world of work. There are two sides to theproject - interview simulation and finding work.ONET PROPRETE-MULTISERVICES is especiallyinvolved with GEIQs (Employer Groups forIntegration and Qualification) in the cleaningsector. These groups are designed to promoteemployment and integration (www.geiq.net).Groupe ONET employees have volunteered tochair five of the twelve Cleaning GEIQs.

21

Louis PASSIRegional Sales Manager for ONETPROPRETE-MULTISERVICES Rhône-Alps,Chairman of the Cleaning Sector GEIQfor Lyon and St EtienneWhat types of people use the GEIQ?People eligible for GEIQ assistance arelevel 5 school leavers, the long-termunemployed, disabled persons and thosewho have served a custodial sentence.For these people, the GEIQ represents an opportunity to find work for up to 12months, full-time, with 25% of this timespent training at an approved centre sothat they can obtain a qualification whichcomes with a certificate of professionalqualification.This comes with an almost definiteguarantee of being hired by one of thecompanies belonging to the CleaningGEIQ. A trainee can choose from amongthe companies available and whichhave followed his progress. The GEIQ monitors its trainees throughout.In particular it helps them with certainadministrative issues (accommodation,driving licence etc.) in its role as mentor. Some of the Passport to Work steeringcommittee, together with Marie-JosèphePerdereau, Deputy Prefect for EqualOpportunities, and Dominique Abadie,Chairman of the Departmental Olympicsand Sports Committee.

Some of the Passport to Work steering committee, together with Marie-Josèphe Perdereau, Deputy Prefect for Equal Oppor-tunities, and DominiqueAbadie, Chairman of the DepartmentalOlympics and SportsCommittee.

Finan

cial co

mmitm

ent


2.3 - Combining social, technical andenvironmental skills in order to providea responsible offerAs a responsible services provider, Groupe ONET looks at itsbusinesses in an overall sense. Services must for examplebe provided with ever greater employee protection as wellas by using techniques that affect the environment as littleas possible. It is the wide range of skills represented withinthe company that makes it able to guarantee SustainableDevelopment as regards the expectations of its clients andother parties concerned.

Emilie COQUET-REINIERStrategy Executive Director,O3 Project ManagerHow has Sustainable Development been incorporated into the Group's strategy?Successful social management requires real skill at a Group that has more than 55,000employees. Our added value as a services provider comes from our human approach.In addition, environmental concerns are always at the forefront of our approach,guiding all of the services that the GROUPE ONET offers, from cleaning todecontamination, from nuclear engineering to waste management to WEEE processingfor safety-related activities. It is not about providing an offer that has been hallmarkedwith "sustainable development", but about ensuring daily respect for people and forthe environment as we render our services. This is why we launched our business plan"O3: Try ONET Together". We hope to build our growth on the same values by whichwe operate: Attentiveness, Respect, Boldness. The 90 members of the O3 projectworkshops were given the task, in September 2009, of holding cross-division discussionson the Group's coherent and responsible growth. Since 2006, several ONETPROPRETE-MULTISERVICES agencies have been acting as pilot agencies for thecompany's Corporate Responsibility programmes. In order to give the project everychance of success, training in change management will be provided in 2010.

22

23

2.4 - Satisfying customersFor more than twenty years Groupe ONET hasbeen conducting quality controls in order tomonitor its activities whilst at the same timeimproving client satisfaction.However, satisfaction is a concept that hasgreatly changed over the years and for eachbusiness unit, and so the resources used havehad to evolve in line with these changes.Quality management within each of thevarious business lines takes the form of officialrecognition (certification, qualifications etc.)of either management practices (ISO 9001) or

specific aspects of the business (QUALIPROPRE,NF Services, CEFRI etc.).In addition to these certifications, research isongoing into possible methods and tools forbetter understanding our clients' perceptions.Some good examples are the client extranetfor dialoguing with our clients over a dedicatedinternet platform, the electronic logbook,satisfaction surveys and "mystery customer"assessments.

Laurence ACERBOQuality & Sustainable Development DirectorWhat does "client satisfaction" mean fora service provider?The concept of client satisfaction is oneof our Group's core values. HippolyteReinier, who took over the running of thecompany in 1924, stated that "havingmany clients is our wish, but serving themis our aim".Year on year, our service units developtheir client satisfaction assessments toinclude the concepts of perceivedquality, responsiveness, availability,innovation and information. Assessing these factors comes as part ofa self-improvement policy, in line withISO 9001 V2008 and other businessstandards, aimed not only at meetingclient demands and winning clientloyalty, but also at anticipating the needsand expectations of the market.

Finan

cial co

mmitm

ent


24

Our monitoring of internal and external quality/safety/environment management systems

resulted in 342 audit days in 2009 (339 in 2008,313 in 2007). In 2009, the Group's quality systems

were approved with either an extension orcontinuation of its certifications.

Quality standards 2009: certifications, qualifications

France

EuropeONET SUISSE(SA) ONET BELGIUM ONET LUXEMBOURGONET ESPAÑA

France

EuropeONET TECHNOLOGIES ITALIAONET TECHNOLOGIES UK

France

France

ISO 9001 certificationQualipropre certification (certificate issued by the Accreditation Office for Companies in the Cleaning andAssociated Services Sector) ISO 9001 certificationCombined triple certification ISO 9001, 14001 and OHSAS 18001

ISO 9001 certificationClient standards EDF-COGEMA-AECAsbestos standards (AFAQ-ASCERT certificate)CEFRI E and F (qualification and monitoring of workers exposed to ionising radiation)

ISO 9001 certification (certification combined with ISO 14001 and OHSAS 18001)

NF X 50-777 certification for MAIN SECURITEAPSAD certification for TELEMISO 9001 certification for SOCIETE EUROPEENNE DE SURVEILLANCE

ISO 9001 certification for SERI TTCEFRI I (qualification and monitoring of temporary workers exposed to ionising radiation) for ONEPI

25

The client portal "onet-client.com" is going fromstrength to strength at ONET PROPRETE-MULTI-SERVICES (1040 national and regional clientscompared to 795 in 2008), demonstrating ourwish to communicate with our clients regularlyand in a structured way.The network of pilot agencies was not veryactive in 2009.It will be reorganised and expanded in 2010.

Finan

cial co

mmitm

ent

27

• To develop employment whilst takingdiversity into account

• To develop skills through training• To promote employee health

and safety

Socia

l comm

itmen

t

Sylvie BRUNETSocial Affairs DirectorWhat were the key areas of focus in 2009?In 2009 and faced with a world economiccrisis, Groupe ONET wished to reinforcethe core values of its social model byfocussing on three areas:

- To develop employment whilst takingdiversity into account- To develop skills through training- The occupational health and safetyof our employees

28

Increasing internal communication

(employee dialogue,sharing best

practices etc.)

Prevention ofjob-related

psychosocial risks

Increasingemployability throughthe acquisition of skills

Prevention of road risks

Preventionof occupational

accidents and illness

Encouragingsocial integration(communicationand trainingsin professionalwriting etc.)

Social commitment

3 - Social commitmentThe main challenges we face are common to all our business lines

29

3.1 - Developing employment whilst taking diversity into account3.1.1 - Company employees in 2009 (figures for the whole of Groupe ONET)

3.1.2 - OvertimeGroupe ONET has had less need for additionaltime and overtime due to a considerable fallin activity in the sectors that usually require suchwork.There have been no redundancies due to thegood Groupe stability and good managementof the working day structure and hours(compared to 0.11% in 2008).

The average Group workforce in 2009 was54,524 (including temporary employees).ONET TECHNOLOGIES continues to grow thanksto its high added-value activities and hasincreased its workforce recruiting a largenumber of engineers.

Given the economic climate in 2009, the numberof temporary workers at AXXIS RESSOURCES fellsignificantly.The number of permanent workers increasedhowever due to the expansion of the AXXIS ADOMICILE (home-care services) business line.

ONET SECURITE saw a marked fall in employeenumbers due to the closure of certain agenciesfollowing a transfer of contracts, especially inthe airport sector.

1.0

2 %

Average annual

additional time hoursAverage annual

overtime hours

1.0

6 %

0.8

8 %

0.9

1 %

2008 2009

ONET PROPRETE-MULTISERVICESONET TECHNOLOGIES

ONET SECURITEAXXIS RESSOURCES (permanent employees)AXXIS RESSOURCES (temporary employees)

EUROPEOTHERTOTAL

TOTAL not including temporary employees

Employees as at 31/12/200840,0041,9555,220530

2,7002,710347

55,04750,766

Employees as at 31/12/200942,0132,1494,850706

2,3962,662361

55,13752,741

Change+ 5.02 %+10.38 %- 7.08 %

+ 11.88 %- 11.25 %- 1.77 %+ 4.03 %+ 0.16 %+ 3.89 %

Socia

l comm

itmen

t

Stéphanie DIPAOLAAgency Manager, AXXIS INTERIM ET RECRUTEMENT VitrollesWhat is AXXIS RESSOURCES doing topromote diversity?This policy has manifested itself in the formof various actions.We have for example conducted anassessment of mature employee numberswithin each company. All action plans andagreements include an overall recruitmenttarget or employee retention target.Actions are being taken in areas such asrecruitment, training, career developmentetc. with quantitative targets and follow-upindicators for each.As regards the employment of disabledworkers, we have taken part in eventsand demonstrations, in particular duringthe employment for disabled workersweek, such as Handicafé, forum.Information on this topic was released in2009 together with new job descriptionsheets and communications specific toAXXIS RESSOURCES. Our actions to raiseawareness of our disabled worker policyhave also been published in the internalcompany newsletter, FIL BLEU.

30

3.1.3 - Diversity Charter Signed in 2006, the Diversity Charter commits the Group to continuing to implement actions aimed atrespecting the principle of non-discrimination and reflecting diversity in all its forms.This chapter describes the various programmes that have been put into action.Employees by level of qualification

* European subsidiaries of ONET TECHNOLOGIES which do notuse the same socio-professional categories (project managers,experts etc.).

The significant rise in the number of executive level workers in 2009 was due to the large number ofengineers hired by ONET TECHNOLOGIES for posts that require extensive expertise and added value.On the other hand, the fall in the number of people at ONET SECURITE can partly explain the reductionin the number of supervisory personnel and salaried staff, which has also fallen since many employeesin this category are temporary workers among the temporary employees in AXXIS RESSOURCES.

20092008

Workers Employees Managers Executives OT Europe*

+ 0.24 %

- 4.25 %- 5.19 % + 4.95 %

49

,22

3

49

,34

3

2,2

81

2,1

84

2,3

11

2,1

91

1,2

32

1,2

93

12

6

Social commitment

31

Gender splitThe percentage of female executives hashardly changed, at 24.61% in 2009 comparedto 25% in 2008.

In 2009, the Group continued to supportactions encouraging the employment ofwomen, both in technical roles with thedevelopment of activities by the Actu'elles

network at ONET TECHNOLOGIES, and in seniormanagement by means of partnerships withassociations such as FORCE FEMMES.

Men 37.78 %

Women 62.22 %

Women 64.5 %

Men 35.5 %

2008

2009

Socia

l comm

itmen

t

32

Age split

Executives Employees managers Workers

≤ 18 years

0 0 0 10

8

55 26

6

11

9

4,4

82

30

0

26

3

48

6

35

9

19

8 61

1

7,6

08

12

3

66 21

2

5,9

83

16

6

81 21

9

7,8

20

88

40 11

3

4,0

96

27

8 21

1,0

88

12

,69

5

19-25 years 26-35 years 36-45 years 46-49 years 50-55 years 56-60 years > 60 years

Employing younger workersIn 2008, ONET PROPRETE-MULTISERVICES signedup to the Hope for the Suburbs project whichwas then deployed locally, especially inMarseille, working in partnership with the Prefectfor Equal Opportunities.Our commitment to employing young workers isillustrated by several recruitments in 2009 from theunder-26 age-group in the form of apprenticeshipsand professional training contracts.In total, the Group employed 458 young workersunder 26 on a work/study contract as at 31December 2009 (compared to 455 in 2008).

The projects that are being carried out alongsideMEDEF (Movement of French Enterprises) withinthe Provence-Alps-Côte d'Azur (PACA) region topromote access to traineeships together withother companies through the Provence-stagesinternet portal have a similar system for work/studycontracts.The partnership agreements that the Group hassigned with schools and universities such asEUROMED in Marseille, IAE in Aix-en-Provence, INSA Lyon and ENSAM have strengthened andimproved the policy for employing and integratingyoung graduates.

Elsewhere, Groupe ONET continues to expand itsemployment of young people on a traineeshipas part of their studies. In 2009, 320 young workerscompleted a traineeship at one of the Group'scompanies.

Social commitment

Breakdown of employees by age group

33

The Empl'itude label has been used to rewardthe Group's commitment to employing peoplewith difficulties and to preventing discrimination.This label, which is referenced by AFNOR, iscurrently the only national label to supportemployment and is granted based on thefollowing criteria:

- Promotes access to work for thelong-term unemployed

- Promotes assistance for new employeesat the company- Encourages the corporate responsibility ofother companies as regards employment.

Employing mature workersThe percentage of mature workers in theGroup in France (not including temporaryworkers, AXXIS A DOMICILE and Europe) had

increased to 28.86% as at 31 December 2009.All of the Group's companies undertooknegotiations or actions in 2009 resulting in 52company agreements or action plans. Theseagreements and plants set forth specificmeasures for maintaining mature workers inemployment (skills assessments and tutoredtraining).

Workers

Women aged 50+

Employees Managers Executives Total

Men aged 50+

31

98 22

7

12

6

3,1

68

9,8

36

3,6

43

10

,12

4

21

7

64

Distribution of mature workers by social-professional category

Socia

l comm

itmen

t

Olivier DEREYMEZDirector of Human Resources, GIE ASSISTANCE SERVICESWhat does disabled worker inclusionactually mean?Within the Group in 2009 we hired morethan 170 disabled workers on permanentand fixed-term contracts lasting longerthan six months, as well as 120 temporaryworkers. We have also been raisingawareness among employees andinforming them about disabilities(intranet, physical sessions etc). Inaddition we have been raising theawareness of our social partners asregards our company's policy. Theseactions are assisted primarily by adedicated HR company. The creation oflocal partnerships, such as the one thatONET SECURITE has forged with CAPEMPLOI, forms part of this policy. We havealso been able to retain certain workersin employment, with or without a changeof position. Some of these cases involvedmature workers, thereby implementing aglobal Human Resources policy.

34

3.1.4 - Disabled worker inclusion policy

Percentage of full-time equivalent employees at Groupe ONET classed as disabled workers or similar:- 2008: 4.71 % (1,375 out of a total reference workforce of 29,180)- 2009: 5.13 % (1,528 out of a total reference workforce of 29,790)

Reference workforce = workforce managed recorded in HRAccess


ONET TECHNOLOGIES

ONET SECURITE

AXXIS RESSOURCES

Non Business Division

Groupe ONET

2007 2008 2009 2007 2008 2009 2008 2009 2008 2009 2008 2009 2008 2009

6.4

5 %

5.9

%

5.9

1 %

2.9

6 %

2.2

4 %

3.2

0 %

2.3

1 %

2.0

2 %

4.1

1 %

5.7

3 %

2.1

3 %

4.7

1 %

5.1

3 %

1.6

7 %

Consolidated rates of employment of disabled workers

Social commitment

35

In order to achieve these results, and as partof our agreements with AGEFIPH, we have runseveral information campaigns (GIE intranet incollaboration with employee representatives,Group newsletter, participation in forums,participation of several companies in the"Another day, Another profession" events,posters, emails etc.), in addition to our usual HRmanagement actions.

Sponsorship activities with ADAPT (associationfor the social and professional integration ofdisabled persons) have allowed us to developinitiatives such as the employment week.Several training sessions and assistance pro-jects have been organised in order to improveemployment rates in certain regions. "Retai-ning in Employment" training sessions havebeen designed for the HR Department of ONETCLEANING-MULTISERVICES, ONET TECHNOLO-

GIES, AXXIS RESSOURCES and the GIE Assis-tance Services (head office).Employee Representatives and the Works Com-mittees from all of the ONET TECHNOLOGIEScompanies, as well as the Works Committeesfrom MAIN SECURITE and the ONET SECURITEbusiness division have been trained in aware-ness of this issue by an external company.

Socia

l comm

itmen

t

Christophe PONSManager of FORMATION SERVICESWhat were the key focus areas of the General Training Policy for 2009?Our training policy for 2009 was ambitious and proactive despite the harsh economicconditions.Our proactive approach meant that, faced with temporary downturns in the businessof certain clients, the Group put several measures in place to retain certain people inemployment by means of training. Courses, some of which were awarded with acertificate, were therefore organised with the aim of providing job security. This gavesome people the opportunity to consolidate their basic professional skills, includingliteracy (writing and speaking). Our ambitious approach was in response to the newtraining law passed in 2009. This affected the way in which we managed our trainingplans, by creating a joint job security fund. This fund received 13% of our trainingallowance, automatically reducing our financial budget. However, our commitmentsdid not suffer, and we continued expanding our management and executive trainingstreams and increasing the number of training hours.The Group's training policy remains sturdily built around two principles - professionali-sation and career development - whilst at the same time promoting the human valuesthat bring it to life.

36

3.2 - Developing skills through trainingEvery year, the Groupe ONET Board of Directors draws upa General Training Plan. This plan sets out the Group'sstrategy in terms of how much needs to be invested intraining in order to ensure consistency between thecompany's growth targets and its skills management. Thetraining policy is therefore aimed at developing a systemof anticipating and accompanying short- and medium-term changes, taking into account the company'seconomic forecasts, changes in its organisational structure,technical advances and the individual and joint needs ofthe employees.

Social commitment

37

Training plan 2009Each Business Division has considered itsspecific requirements in order to create atraining plan suited to its own environment.

The plan is characterised by several professionaltraining courses, the lengths of which varydepending on the Business Division; thesecourses cover all socio-professional categories.

The professional training period provides astructured response to the need for skills createdby changes in our business lines and in customerdemands.

Number of training hours by Business Division

Number of trainees by Business Division

996

140,725

3,88021,467

46,108

30,773

126,463

2,371

28,433

65,015

40,892

2008

2009

5,443

1431,033

2,413

4,232

105

1,402

1,993

1,130

2008

2009


ONET TECHNOLOGIES

ONET SECURITE

AXXIS RESSOURCES

NEGOCE & SIEGE

Enga

geme

nt soc

ial

Suzanne SIARRIMaintenance Agent ONET SERVICESRoanne What did you get out of the professionalwriting course?When I was given the chance to do theprofessional writing course, I acceptedimmediately because I am not very goodat spelling. The course helped me witheveryday spelling, how to write a letter,help my daughter write reports andabove all it taught me how to expressmyself easily when speaking to otherpeople. The instructor showed us a bitabout computers and I am extremelygrateful to him for everything he taughtme. The lessons were very interesting witha lot of variety. Like most other people onthe course, every day I try to put what Ihave learnt into practice. I hope theyplan a new course at our agency inRoanne for other service agents.

ONET PROPRETE-MULTISERVICESGiven the difficult economic climate this year,investment in training during the first six monthswas directed mainly at service agents for thesafety and trades activities, and at providingliteracy training. Training was prioritised in order toavoid any future periods of partial unemployment.The programme for the second half of the yearwas revised in order again to prioritise thesetraining areas, whilst at the same time keepingto a reduced budget.In order to encourage CQP (ProfessionalQualification Certificates, created and awardedby the Business Divisions in order to allowemployees to obtain a recognised operationalqualification) and "Cleaning Renovation andMaintenance Agent" training, an action andmobilisation plan has been put in place for theselonger-term training courses leading to aprofessional certificate. A significant increase inCQP has therefore been recorded this year,totalling 186 employees trained in 2009 receivinga total of 15,981 training hours.As regards Transport Regulations, specific traininghas been developed for management personnel.Subsidiary investment has increased this year, inparticular the national subsidiaries which sawtheir "Responsibility Centre Management" (MCR)and "Perfecting Operational Management"(PMO) classes double.

- Regional subsidiaries:- two training cycles have beencompleted - SOUTH-WEST and WEST-ATLANTIC regions- a cycle has been started in the CENTRALRegion and due for completion in 2010

- National subsidiary:Four courses started during the last quarter:

- two MCR courses (two classes fortwelve and seven trainees)- two PMO courses (two classes forsixteen trainees each)

A pilot OASIS (Optimising and Anticipating theRecruitment and Integration of Employees)training course aimed at managers has beenlaunched at four agencies in order to supportour commitment in the area of diversity.Each year, professional writing courses allowemployees to acquire basic skills in French oraland written communication and in readingFrench business vocabulary, whatever theirlinguistic or professional level.This will help them in their day-to-day roles asregards understanding instructions, complyingwith rules, communicating with clients, managersand colleagues.These core skills will make it possible for them tofurther improve their abilities, social integrationand job security. They are the starting point ofany employee's career.In 2009, 24,229 training hours were dedicated toprofessional writing.

38

Social commitment

39

ONET TECHNOLOGIESIn addition to nuclear safety and preventiontraining for working at plants, long-term courseshave been organised on the topic of nuclearfacility deconstruction (TECHMAN INDUSTRIE).Our training efforts for this year have focusedparticularly on middle management, but alsoon increasing the skills of project managers atCOMEX NUCLEAR, ONECTRA and SPIRALINGENIERIE, with in particular a course speciallydesigned for this group.ONET TECHNOLOGIES has spent far more thanits basic legal obligation on training, which isproof of the division's dynamism.

+ 32.8 %training hours in 2009

ONET SECURITEThe training provided at ONET SECURITE hasremained largely based on traditional coursessuch as First Aid Officer training, First Aid Officerretraining and First Response Team training, aswell as CQP courses either providing initialtraining or as part of the VAE (Work ExperienceValidation) scheme. High demand has beenrecorded for these CQP courses due to the

fact that they are compulsory for retaining (orobtaining) a position.The ONET SECURITE training programmeculminated in the award of diplomas to tentrainees who received custom training allowingthem to develop their managerial skills. In orderto ensure the continued success of this initiative,a new class of ten trainees started in November.

+ 41 %training hours in 2009

AXXIS RESSOURCESAXXIS RESSOURCES has concentrated its effortson reinforcing the skills of its employees,especially in the following areas:- At airports: several courses have been givenon loading management, runway safety,passenger and luggage check-in systems etc.Likewise, a major campaign to raise awarenessof the principles of airport safety has beenlaunched, especially at Roissy airport.- For permanent staff: a management compo-nent was designed with a module on "assessingbehaviour and conduct in professional situa-tions", created in particular for management,operational and head office staff.

A commercial component including a BTP(Buildings and Public Works) module waslaunched for the companies of AXXISRESSOURCES (for temporary workers only).For AXXIS A DOMICILE, management andprospect training was given throughout 2009.The specific activities of SERI TT and SERIAUTOMATISMES meant a significant amount oftraining was given on level 1 chemical risk andelectrical clearance.In order to promote integration at AXXISRESSOURCES, sales, technical and HR trainingfor permanent staff has been organised for allAMC companies.

+ 32 %training hours in 2009

Socia

l comm

itmen

t

40

3.3 - Promoting employee healthand safety

3.3.1 - Priority ActionsIn line with the 2009-2012 National CoordinatedAction Plan established by the occupationalhazard branch of Assurance Maladie, whichfocuses on four priority risks - musculo-skeletal

disorders (MSD), occupational cancer, road risksand psychosocial risk and on sector-basedactions, Groupe ONET has continued orlaunched initiatives aimed at reducing theprobability and severity of these risks, based onan assessment for each particular business line.

Social commitment

National CoordinatedAction Plan priority riskMusculo-skeletal disorders

Road risks

Occupational cancer

Psychosocial risk

Sector-based actions:temporary employment

Scope of actions

Prioritarily ONET PROPRETE-MULTISERVICES

All Business Divisions

Prioritarily, PRODIM, ONETPROPRETE-MULTISERVICESand ONET TECHNOLOGIESAll Business Divisions

AXXIS RESSOURCES

Key actions for 2009

Participation in the National Committee Association of Cleaning and Related Services Companies -Helped prepare a guidebook for clients and a guidebook on "Preventing MSD: Selecting suitableequipment".At ONET PROPRETE MULTISERVICES: An initial diagnosis of target agents - support and monitoring for theaction plan - confirming the effectiveness of the action plan - training, workshops…Continuation of actions started since 2007: in the Provence-Alps-Côte d'Azur region, signing of a regionaloccupational road risk charter with the relevant Caisse Nationale d'Assurance Maladie. Specifictraining/awareness actions relating to road risks and fuel-efficient driving have been carried out at allof the Group's Business Divisions (use of a driving simulator, awareness days etc.).PRODIM-ONET PROPRETE MULTISERVICES: continuation of action plans to remove carcinogenic,mutagenic and reprotoxic products and substances and to replace hazardous products.ONET TECHNOLOGIES: renewal of CEFRI and asbestos certifications.At the end of the year, signature of method agreements for ONET SERVICES/SAFEN/REINIER HOLDING/TECHMAN INDUSTRIE/COMEX NUCLEAIRE.Provision of 24/7 telephone support for all employeesActions to provide information and raise awareness of occupational stress management for membersof the steering committees and other managers, according to demand.Training for supervisory staff in how to prevent psychosocial risk: training provided by FORMATION SERVICESDEPARTEMENT SANTE.Prevention Improvement Partnership agreement signed with the Caisse d’Assurance Retraite et de laSanté au Travail, focussing on safety facilities and understanding of posts.

Prevention of road riskThe steps we have taken to prevent road risks havehad significant social, economic and environmentalimplications for a company such as ONET, which has55,000 employees and a float of more than 6,000vehicles. There has been a reduction in occupationalaccidents and a fall in fuel consumption andgreen-house gas emissions. To date, 280 ONETemployees from the PACA region have alreadyreceived individual training in these basic rules. Thistraining is now going to be rolled out at national level. In addition, a major road risk awareness campaignwas organised in December 2009 aimed at 400 headoffice employees, who took part in workshops andevents put on by the mobile road safety unit.

Managing occupational stress

Marie PIETTEPsychologistWhat does managing occupational stress mean at a company like ONET?I have worked as an independent psychologist for Groupe ONET since the end of 2008.By suggesting that Groupe ONET set up a system aimed at promoting and protectingthe well-being of its employees at work, I saw that the Group was already highly awareof the importance of prevention in this area, even prior to the recent media coverageof psychosocial risks.Since January 2009, a telephone scheme is progressively being set up for employeesto benefit, if needed and at crucial times, from professional, neutral and confidential(professional secrecy) advice to help them solve their problems.The first phase of presenting this innovative service gave us the chance to meetemployees and forge links with them. The company has therefore gradually built upa relationship of trust with many of the employees that I have met on site during variousvisits regarding the telephone support system. These visits have been for reasons suchas audits (status reports) and assessments of the working environment, which haveallowed employees to provide constructive criticism and help their company develop,mediation sessions for resolving relationships at an impasse, individual support (staffcoaching/development) and even emotional debriefings (psychology unit). The progressive setting-up of the 24/7 support scheme, of which unions andmanagement are a part, is now a comprehensive element of the Group's overallpsychosocial risk prevention programme and provides an essential early warning ofsuch risks so that effective and early help can be given right when it is needed.

41

Crash test

Driving simulator

Socia

l comm

itmen

t

42

3.3.2 - Training in job safetyThe number of courses directly related to prevention and job safety has increased (36% in 2009 vs. 34%in 2008), thereby contributing to the achievement of the Group's job safety improvement targets.

3.3.3 - Levels of frequency and severityConsolidated statistics (the scope of thecentralised payroll system) show, compared to2008:

• A clear fall in the frequency of accidents, 36.50in 2009 compared to 40.60 in 2008, due to a fallin the number at ONET PRORETE-MULTISERVICES,ONET SECURITE and especially AXXISRESSOURCES.

• A increase in the severity of accidents, 2.24 in2009 vs. 2.06 in 2008, to which all divisions havecontributed except AXXIS RESSOURCES, whoseseverity score has improved.

Social commitment

44 %

3 %

34 %

1 %

18 %

45 %

1 %

36 %

1 %

17 %

2008 2009

Safety & Prevention

IT Systems Management

Operating Techniques

Management/Communication/HR

Sales

Number of safety-related courses compared to other training

43

GROUPE ONETONET PROPRETE-MULTISERVICES

ONET TECHNOLOGIES

SAS ONET TECHNOLOGIESONET TECHNOLOGIES GRANDS PROJETSSPIRAL INGENIERIETECHMAN SOGEDECONECTRACOMEX NUCLEAIRE

ONET SECURITE

AXXIS RESSOURCES

Frequency2007-

51.9

-

0

3143.4015.38

20.84

58.37

Severity2007-

1.80

-

0

1.631.070

0.20

0.60

1.76

Frequency200840.6044.8

6.06

0

2.925

3.148.84

15.8

59.76

Severity20082.062,33

0.33

0

0.070.60.030.41

0.85

2.83

Frequency2009*36.5043.25

9.49

0

8.7318.44 2.497.80

14.35

40.19

Severity2009*2.242.55

1.02

0

0.281.50.070.08

1.04

2.76

* Estimated figures.

Socia

l comm

itmen

t

44

ONET PROPRETE-MULTISERVICES and ONET SECURITEThe expansion of the MASE/UIC schemes hasstarted to bear fruit since our accident rate hasbeen falling for three years. The duration ofstoppage time caused by accidents is on theother hand proving harder to control and needsparticular attention in 2010.ONET TECHNOLOGIESAll rates have fallen, in particular for SOGEDEC.Measures have been taken as regardsemployee training and agency organisation.

AXXIS RESSOURCESFor 2009 there was a marked fall in the rate ofoccupational accidents at AXXIS RESSOURCES(not including AXXIS A DOMICILE).Agencies have a better understanding of theirposts and are aware of safety issues. Additionalefforts are planned for 2010 following the signingof an Improving Accident Prevention Partnershipwith Caisses Régionales d’Assurance Maladie.A major prevention campaign will be launchedat AXXIS A DOMICILE, which suffers too manystoppage days due to occupational accidentsand a severity rate of around 4%.

3.3.4 - CertificationsAll MASE and UIC certifications have beenrenewed and have had their scope extendedto cover more of ONET PROPRETE-MULTISERVICESand ONET SECURITE's agencies. ONETTECHNOLOGIES and ONET ESPAÑA had theirOHSAS 18001 certification successfully renewedfor 2009.

Social commitment

FRANCE

n° 2006041560B


European subsidiaries of ONET PROPRETE-MULTISERVICESONET TECHNOLOGIES

ONET SECURITE

AXXIS RESSOURCES

MASEGEHSE (Accreditation benchmark for the oil industry)DT 78 UICISO OHSAS 18001 n SpainVCA verification in Belgium (Certification of contractors' Health, Safety and Environment systems)MASEOHSAS 18001DT 78- UICMASEMASE

3.3.5 - Monitoring exposure to ionisingradiation

Collective statistics over twelve rolling months toJanuary 2009, measured in millisieverts for apopulation of 1,652 Category A and B employees.

It is important to remember that these expo-sure levels are well below the legal thresholdof 20 mSv/year (NB. this dose is relative com-pared to daily exposure risk: radioactivity scale(Source AEC) millisieverts received per person

per year: 3.6 from natural exposure at 1,500 maltitude over a year, and 0.7 received from onechest x-ray).As regards TECHMAN INDUSTRIE and SOGEDEC,despite a significant workload in 2009, exposure

management has been improved. The versati-lity of agents means that exposure risk can bedistributed between them.

45

Company

ONECTRA

SPIRAL INGENIERIE

SOGEDEC SUDSOGEDEC NORD

TECHMAN INDUSTRIE OUESTTECHMAN INDUSTRIE EST

COMEX NUCLEAIRE

TOTAL ONET TECHNOLOGIES

Average agents with non-zero dose January 2007

0.27

-

1.96-

2.98

2,86

2.01


0.37

-

3.250.83

2.98

3,02

2.09


0.21

0.04

0.98

0.762.73

2.41

1.18

Socia

l comm

itmen

t

47

• To incorporate environmentaland social policies into purchasing

policy• To promote innovation

• To improve controlover consumption

Enviro

nmen

tal co

mmitm

ent

48

Reduce volumesof waste

generated(packaging,WEEE etc.)

Participation in ways to

optimise wastemanagement

Conservenatural resources

Reducegreenhouse gasemissions frombusiness travel

Direct andindirect exposureto chemical risk

Manage pollutionrisk (effluents,gases, solids)

In order to better manage their risks and impacton the environment and improve their gover-nance, ONET TECHNOLOGIES and somecompanies from the ONET PROPRETE-MULTISER-VICES Division have been granted ISO 14001certification (see section 4.4 Environmentalactions (p. 53)).The Group's responses to these challenges canbe seen in its business practices.

4.1 - Incorporating environmentaland social criteria into purchasingpolicyIn order to respond to the Group's environmentalchallenges, PRODIM, one of the Group'ssubsidiaries specialising in the sale of cleaningproducts and materials, has recorded a list ofthe most environmentally and human-friendlytechniques and products.

Environmental commitment

4 - Environmental commitmentEnvironmental challenges common to several business lines

49

Luciano MICHELUTTIOperations Director PRODIMWhat does a commitment to responsibledevelopment mean?PRODIM has been committed toSustainable Development ever since itwas founded. This means researchingnew materials and products as well ascleaning technologies that reducepollution, risk and operating costs. This iswhat responsible development means.PRODIM has also been rewarded for itscommitment by other sales directors inFrance, who gave it the Jean LefranceAward for Sustainable Development.

Use of environmentally-friendly products and equipment

There has been a fall in the sale of uncertifiedconcentrated products compared to equi-valent products bearing an Eco-label. Wehope that in 2010, 50% of all sales will be Eco-label products compared to equivalent

uncertified products. The fall in steam equip-ment sales can be explained by the fact thata lot of the ONET PROPRETE-MULTISERVICESagencies already have this equipment.

Number of Twister "Silencio"vacuum cleaners soldNumber of vacuum cleanerssold (annual Group dryvacuum cleaner sales)Litres of eco-label detergentsoldRatio Eco-label product salesvs. equivalent productsLitres of concentratedproducts soldSales of steam equipmentNumber of microfibres soldPercentage of microfibressold compared to totalcleaning cloths

2007303

8,0273.7%

3,112

1.25%

199,667

187133,980

30%

2008212

7,6462.8%

26,190

8.04 %

194,086

84189,412

36%

2009212

5,5273.8%

51,818

20.85%

172,110

35198,830

38%

Enviro

nmen

tal co

mmitm

ent

50


Group paper use

Although all paper purchased is recycled oreco-efficient, our 5% consumption reductiontarget was not met since purchases increasedby 4% in volume (for an increase in turnover of3.25%).New awareness campaigns will be run in2010.4.2 - Improving control overconsumptionEmployees at all of the Group's companies areregularly informed of good ways to protect theenvironment via emails, the intranet andawareness campaigns.The contract that we have had with EDF since2007 comprises 30% energy from renewablesources (solar, wind, hydraulic).

Water consumption at agencies is not a goodindicator for the Group since water is mainlyconsumed at the client sites. In order to reducethe amount of water used at client sites, severalsystems have been put in place such as the useof microfibres, water-efficient and product-efficient equipment (see indicator table (p. 16)).

The Group's activities do not generate any odourpollution. The use of Eco-label products meansless pollution of inside air.

Purchase of paper (in reams)

Purchase of recycled and eco-efficient* A4 white paper (in reams)

Recycled paper as a percentage of all purchases

2007

59,709

51,40086%

20.6%

2008

59,690

59,67099.97%

21.33%

2009

62,141

62,141100%

30.50%

* Eco-efficient: lower grammage. Manufactured using 18%wood, 14% water, 23% energy and generates 6% residue.

Eco 36

51

4.2.1 - Reducing greenhouse gasemissionsIn 2009, the Group underwent a Bilan Car-bone® carbon assessment for all its businesslines. The methodology used was that develo-ped by ADEME. The head office was assessedfirst since it represents around 460 people. Theinitial results show that the main source ofgreenhouse gas emissions is business travel andgoods brought in. The head office's total emissions in 2009 repre-sented 985,638 kg equivalent carbon, or 2,190kg equivalent carbon per employee.In 2010, twelve sites representative of theGroup's business lines will be audited in orderto calculate emissions by business line.This sampling method has been approved byADEME.

Fuel consumption, all vehicles combined(LCVs, official cars and HGVs)

Vehicles on a long-term lease are chosen fortheir low emission rating. All agencies havebeen made aware of the reasons why theymust select the least polluting vehicles. CO2 emissions of LCVs, official cars and HGVs:

- 2007: 14,360 tonnes*- 2008: 15,560 tonnes*- 2009: 15,911 tonnes*

Representing an increase of 2%.For the first time since 2004, per vehicle fuelconsumption has increased faster than busi-ness growth. The Group is consuming more andemitting more greenhouse gas.

The Business Travel Plan, launched in 2008,remains in force. The agreement signed withthe Marseilles transport authority has made itpossible to increase the number of local publictransport subscriptions. A dedicated car-sha-ring site allows employees to regulate theirtravel. PRODIM sells electric vehicles for all of its Groupand non-Group clients. Number of electric vehicles sold by PRODIM:

- 2007: 11- 2008: 12- 2009: 14

Products

brought in 22 %

Energy 6 %

Property 16 %

Direct waste 9 %

Travel 46 %

* For ease of comparison:- For ease of comparison: 1,289,000 tonnes CO2 (TOTAL Feyzin - 69)- Annual cement work emissions: 150,000 tonnes CO2 (CALCIA Cruas - 69)- Annual emissions of an average city: 113,000 tonnes CO2 (Chambery - 73)

Electric cars

Proportion of emissions by energy typeGroupe ONET Bilan Carbone

2007

2008

2009

6,366,436 litres / 3,324 cards (ave/year)6,915,724 litres / 3919 cards (ave/year)7,080,916 litres / 3,436 cards (ave/year)

1,915litres/vehicle1,765litres/vehicle2,061litres/vehicle

Enviro

nmen

tal co

mmitm

ent

52


4.2.2 - Monitoring potentially pollutingsites and Classified Installations for theProtection of the EnvironmentSOGEDEC's Classified Installations for theProtection of the Environment (ICPE) (Codes1710 (preparation and packaging of radioactivematerial), 1711 (storage), 2799 (nuclear facilitywaste)) all comply with regulations. Theinspections carried out in 2009 comply withapplicable regulations in terms of transport andradiological zoning at the facility. The eligibilitycriteria used by SOGEDEC are stricter than thoseimposed by regulations in order to avoid any riskof non-compliance.

In 2009, Groupe ONET was not sentenced in anyenvironment-related court rulings and was notrequired to pay any fines.

4.3 - Promoting innovation projectsEvery year, ONET TECHNOLOGIES allocates partof its Research & Development budget to waysof reducing or better managing its waste. This year the budget was €430,000 (€323,246 in2008).ONET PROPRETE-MULTISERVICES has placedinnovation at the heart of its developmentstrategy.In 2010 it will open a Research & Developmentdepartment. Guillaume de MONTESSUS

Head of the Research & DevelopmentDepartment at ONET PROPRETE-MULTISERVICES What innovative management tech-niques do you use at ONET PROPRETE-MULTISERVICES?In 2010, with the creation of its Research& Development Department, ONET PROPRETE-MULTISERVICES has placedinnovation at the heart of its develop-ment strategy and is focusing on threeareas:

- Improving working conditions toreduce the risk of MSDs. Assessingexisting production processes andinstalling innovative equipmentand working methods.- Offering cleaning services that use innovative equipment andproducts that are in line with its ownSustainable Development policyand that of ONET.- Improving the productivity andefficiency of its services using newand better products and materials.

53

4.4 - Environmental actions by Business Division

ONET has not had to pay any fines relating tothe environment. Therefore it has accumula-ted a provision of €3,004,670 since 2007(compulsory allocations imposed by Decree2002-221 of 20 February 2002, passed in appli-

cation of Article L.224-102-1 of the Commer-cial Code and modifying Decree 67-236 of23 March 1967 on commercial companies).

In 2009, ONET PROPRETE-MULTISERVICES deci-ded to focus on two major areas: compliancewith REACH, and improving environmentalsolutions.As regards the European REACH regulation(Registration, Evaluation, Authorisation andrestriction of CHemical substances) adoptedon 18 December 2006, ONET PROPRETE-MULTISERVICES, as a downstream user ofchemical products, is not directly required topre-register or register the chemical substancescontained in its products. Nevertheless, ONET

PROPRETE-MULTISERVICES, fully aware of itsvarious obligations under this regulation, has aduty to ensure the continuity of the services itoffers clients by guaranteeing availability ofthe products required.Therefore it cooperates closely with each oneof its listed suppliers in order to ensure that theyall comply with the REACH regulation for theproducts that they sell. ONET PROPRETE-MULTISERVICES is therefore able to provide itsclients with the REACH compliance certificatesfor all of its listed suppliers.

In order to simplify and promote the environ-mental efforts of its agencies, ONET PROPRETE-MULTISERVICES favours suppliers that specialisein the environment and that work at nationallevel. This means it can more accurately moni-tor the management of the hazardous wasteproduced at its agencies and come up withmade-to-measure solutions for preventing pol-lution and improving the safety of its staff.

ONET PROPRETE-MULTISERVICESPascale DELOUCHE

ONET TECHNOLOGIESAnne LE FLOCH

ONET SECURITEAdrien PACINI

AXXIS RESSOURCESAnne-Caroline CAILLOUX

Quality & Sustainable Development DirectorLaurence ACERBO

Enviro

nmen

tal co

mmitm

ent

4.4.1 - Functional organisation Hierarchical structure of Quality, Safety & Environment functions

54


4.4.2 - Certifications

In 2009, ONET PROPRETE-MULTISERVICES maintai-ned the same scope of certification. It plans toexpand this scope for 2010.

Several schemes to raise employee awarenessof environmentally-friendly practices have beenput into action in order to help achieve environ-mental targets related to the consumption of rawmaterials (paper and fuel).In order to manage its environmental risks as bestpossible, ONET TECHNOLOGIES has received ISO 14001 certification and conducts in-depthreporting across its whole range of activities.

Christophe VANHOVEDirector of ONET SERVICES INDUSTRIENordWhat are the benefits of ISO 14001certification?When I became director of ONET SERVICESINDUSTRIE Nord in 2005, I saw a need toreorganise the company and motivate ouremployees.After a competitive analysis, we felt it was advisable to apply for ISO 14001certification.In fact, none of our direct competitorshad been certified for this branch ofactivity. We therefore decided to embarkon this process and thereby consolidateour position as market leader.It was also a way to unite our employeesaround a company project, a newchallenge. Success meant that we couldimprove our sales team and make ouremployees proud of the quality servicewe provide. Certification also allowed usto identify significant areas where savingscould be made (fuel-efficient driving,electronic documents rather than papercopies, recycling of waste etc.).The ISO 14001 standard creates a structurearound which to work and has helpedimprove our client relations.

ISO1400

1

FRANCE

n° 2006041560C

Awarenesscampaign

ONET PROPRETE-MULTISERVICESONET ESPAÑA S.AONET SUISSE (SA)ONET LUXEMBOURG

ONET TECHNOLOGIES

ISO 14001ISO 14001ISO 14001Primeiert Label certification (approved by the Luxembourg Ministerfor the Environment)ISO 14001

55

Environmental servicesONET PROPRETE-MULTISERVICES markets wastemanagement solutions with platforms forlandfilling paper and board. The decision torecycle this type of waste is one of our clients'environmental criteria when contractingcleaning services in the tertiary sector.

In 2009, the two Classified Installations for theProtection of the Environment (ICPE) belongingto ONET TECHNOLOGIES started to recycle andprocess waste on behalf of its clients.Throughout 2009, SOGEDEC's Nuclear ICPEoperated its recycling centre by breaking itdown into different stages: dismantling ELUIIIand FLUCIS generators, blocking pulp andhydroxides, dismantling containers, sorting andidentifying waste...SOGEDEC's Chemical ICPE (Code 2565:Cleaning class D filters) has increased its annualproduction compared to 2008.SOGEDEC ICPE (Code 2565: Cleaning class Dfilters)

Since 2008, ONET TECHNOLOGIES has beendeveloping an expert solar-power productoffering. ONET TECHNOLOGIES ENERGIES canmeet all demand for solar-powered electricityproduction and offers custom systems thatprovide the best combination of yield, safetyand longevity.

Bruno LAURENTEnvironmental Department Director, ONETPROPRETE-MULTISERVICESWhat selected waste sorting solutions doyou offer your clients?Paper/board makes up approximately80% of the waste produced by thetertiary sector. We currently have twopaper/board transit centres, one in theParis area and the other in Lyon. However our activities are not limited topaper/board transit platforms. In fact, ouraim is to become "recycling facilitators"by providing our clients a comprehensiverange of solutions for dealing with theirwaste. In order to do so we have beendeveloping internal waste collectionsystems specific to each company by which we separate the differentcategories of waste (paper, batteries,WEEE, board etc.), and we manage the process from collection to finaldestruction, using recycling whenpossible. This allows us to be the sole pointof contact for our clients and to work withthem to implement the best solutionbased on their expectations and limits.

Waste sorting centre

20072008

2009

Wine filters Wine filters OtherTotalWine filters

2,5062,9193033,2224,217

Enviro

nmen

tal co

mmitm

ent

57

• To raise awareness of environmental issues

• To contribute to SustainableDevelopment think tanks

• To help changeattitudes in this area

Comm

itmen

t to so

ciety

58

Contributing tolocal economic

growth

Imagemanagement(impact onreputation)

Dialogue andcollaboration with NGOs

and/or associations(environmental and social)

Respect for Human Rights(international

growth, choosingsuppliers andpartners etc.)

Customer relationship

management

Workingconditions andrelationships

5.1 - Contractual parties5.1.1 - Employees Employees are regularly updated on actionsbeing carried out as part of the Future BeginsToday initiative in the form of internalcommunications (Sustainable Developmentnotices, Fil Bleu, Flash Info, Flash Social). Our newsletter "Outlook on Sustainable Deve-lopment" informs employees of progress atnational and international level and lists goodpractices. The Sustainable Development Week 2009 gaveus a chance to reiterate these good practices.A drawing competition was held for employees'children on the topic of the Earth and Waste,with the best pictures winning games that help raise awareness of the need to protect theenvironment.

Commitment to society

5 - Commitment to societyOur main challenges as regards our commitment to society

59

Internal networksNOUV’OT

This network was created in order to help newemployees integrate at ONET TECHNOLOGIES.New recruits from all of the ONET TECHNOLO-GIES companies have been working togetherto come up with an "Ideal Route to Integration"that can be used to welcome new employeesinto the company. These workshops have beenused to determine what procedures shouldpreferably be used when new employees jointhe company (integration day, team-building,joining Nouv'OT etc.).

ACTU’ELLES

The Actu'elles network was created to give eachwoman working at ONET TECHNOLOGIES thechance to get involved beyond her usualprofessional responsibilities and contributetowards the development and recognition of jobs in the nuclear sector. The scheme issponsored by Elisabeth Coquet-Reinier. Membersare bound by the Actu'elles charter to:

- Promote jobs in the nuclear sectorthrough communication actions, raisingpublic awareness of our activitiesespecially among young women andproviding information about the diversityof our work.- Share experiences and skills by creatingtools for the network, arranging meetingsfor members and events related to ourjobs and discussing our experiences.- Encouraging the employment of womenby promoting careers for women in thenuclear sector, increasing opportunitiesfor women and promoting managerialpractices and behaviour that respectstheir careers.

5.1.2 - Social partners Fifty two company agreements were signed in2009 (compared to 28 in 2008), most of whichconcerned mature workers.Various aspects of corporate responsibility andthe Group's commitment to society have beendiscussed with our social partners during centralworks committees, individual company workscommittees and annual negotiations.Employee representative bodies are regularlyupdated of our actions.

5.1.3 - ShareholdersThe majority shareholder is behind the Group'sThe Future Begins Today initiative. ElisabethCoquet-Reinier, Chairwoman of REINIER HOL-DING, also chairs the Sustainable DevelopmentSteering Committee.

Comm

itmen

t to so

ciety

60


Olivier CLAUZELPurchasing Director at SANOFI-AVENTISHow is the SANOFI-AVENTIS ResponsibleDevelopment Charter going to change?We always set ourselves the target ofgoing one step further, both internally(SANOFI-AVENTIS employees) and withour suppliers! Our aim is to embark on ajoint approach to our responsibilities inorder to move forward together, tochallenge ourselves, to reposition ourdemands in an informed manner and tolearn from experience. In the medium-to-long term (3-5 years), ONET is set tobecome a driving force in the field ofSustainable Development, in terms ofinnovation, organisation... Our responsiblepurchasing and supplier relationshipmanagement strategies are aninvestment that should culminate in adynamic and fruitful collaboration.

5.1.4 - ClientsClients have been discussed in sections 2.3 -Combining skills in order to promote acomprehensive offer, and 2.4 - Satisfyingcustomers.

5.1.5 - Suppliers and subcontractors All suppliers and subcontractors listed by thePurchasing Department and PRODIM are askedto apply the Global Compact principles. Theyreceive a questionnaire on their environmentaland social practices together with documentsexplaining the Global Compact principles andthe Group's policy (annual report).If they wish to become one of the Group'spartners, they must agree to respect and ensurerespect for these principles in the areas of humanrights, labour, the environment and anti-corruption.In order to go one step further and providegreater assistance for our suppliers in 2010, we will be setting out a responsible purchasingpolicy with a more educational and supportivevocation.All suppliers listed by the Groupe ONETPurchasing Department have responded to theSustainable Development questionnaire (2007,2008 and 2009).All of PRODIM's listed suppliers have nowanswered the questionnaire (vs. 90% in 2007).

5.2 - Non-contractual partiesANPE/POLE EMPLOIThe continuation of our agreement with theformer ANPE (Job Centre) has been discussedin section 2.2. Being a part of the local economicnetwork (p. 21).

5.2.1 - AssociationsAGEFIPHIn addition to the agreements signed withAGEFIPH, the Group's companies collaborateon a daily basis with the offices of POLE EMPLOI,local recruitment centres, Aid through Workcentres, occupational doctors and ergonomistsin order to encourage recruitment and avoiddismissals due to lack of skills. The main points ofcontact are the Human Resources managersand agency recruiters: directors, administrativeassistants and supervisory agents.

SURFRIDER FOUNDATIONIn March 2009, the SURFRIDER FOUNDATIONorganised a Clean Beaches programme as partof the Ocean Initiatives.Employees from all Business Divisions and thehead office took part.

Operation "Clean Beach"

61

FFNEGroupe ONET was no longer a partner of theenvironmental promotion and protection asso-ciation Fonds Français pour la Nature etl’Environnement in 2009.

WIN France and the Fem’Energia AwardSince 2006, Dominique Mouillot, Chairwomanof ONET TECHNOLOGIES, has also been Chair-woman of the Women in Nuclear Franceassociation (WIN France). WIN France, whichwas founded in 1993, is a network of womenworking in all fields of application for nuclearscience and technology. In 2009, EDF and WINFrance launched the Fem'Energia Award, des-igned to promote the place of women in thenuclear industry.

MEDEFThe actions being carried out alongside theMEDEF (Movement of French Enterprises) withinthe Provence-Alps-Côte d'Azur region topromote access to traineeships with othercompanies through the Provence-stagesinternet portal are still ongoing. At regional level, many of our companies haveplayed an active role within the local branchesof MEDEF and Chambers of Commerce andIndustry.

PACA Pour DemainThe Group is an administrative member of thisvoluntary association (Law 1901) whose aim isto promote Sustainable Development in theProvence-Alps-Côte d'Azur region. Its focus for2009/2010 is on:

- Strengthening links between PACA PourDemain and other parties working in theregion.- Supporting innovative SustainableDevelopment projects or players.- Increasing the Sustainable Develop-ment expertise of its members.- Adding value to the actions run byPACA Pour Demain.

FORCE FEMMESThis association is aimed at helping womenaged 45 and over who have been out of workfor less than three years return to work or set upa business. The Marseilles branch, which hasthe support of Marie-Josèphe Perdereau,Deputy Prefect for Policy for the city and forEqual Opportunity for the PACA region, iscurrently chaired by Sylvie Brunet, Social AffairsDirector of Groupe ONET, in line with theGroup's social commitment to employingmature workers and to non-discrimination. Theassociation has a network of 160 volunteersand about fifteen regional branches.

PatronageThe Group provided patronage in a numberof fields in 2009 for a total value of €65,670(figures published previously were incorrectsince they did not includeall validated figures).

5.2.2 - Think tanksResponsible Management NetworkSince October 2007, the Group has been invol-ved, alongside the EUROMED MANAGEMENTschool in Marseilles and eleven other compa-nies and Non-Governmental Organisations(NGOs), in the Responsible Management Network.The aim of this network is to discuss companymanagement methods that ensure greaterrespect for people and the environment.Information about the network's actions andits publications can be obtained fromhttp://www.managers-responsables.com/.

WIN France trophy

Comm

itmen

t to so

ciety

62


5.2.3 - Professional associationsManagers at Groupe ONET are involved in thedevelopment of their business lines and havetaken on positions of responsibility on the boardsof directors of professional associations such asthe Fédération des Entreprises de Propreté etservices associés (FEP) and its regional chambers,the Syndicat des Entreprises de TravailTemporaire (PRISME) and the Syndicat Nationaldes entreprises de Sécurité (SNES). We are alsostill active within the Comité Professionnel desSociétés d'Assainissement Radioactif (COPSAR)and the Groupement Intersyndical desEntreprises du Nucléaire (GIIN). Laurence Acerbois Chairwoman of the National SustainableDevelopment Committee and sits on the FEP'sComité Parties Prenantes. Anne-Sophie Crespin-Augier chairs theSustainable Development Working Group atSPENRA (Professional Union of CleaningCompanies for the Rhône Alps region)

5.2.4 - Technical committees Representatives from ONET TECHNOLOGIES andAXXIS RESSOURCES sit on the French committeethat issues company certification regarding thetraining and monitoring of employees exposedto ionising radiation (CEFRI). ONET TECHNOLOGIES participates in the SFEN(French Nuclear Energy Society) whose aim is to promote advances in nuclear science and technologies and to provide all forms ofinformation about this form of energy.Laurence Acerbo is Vice Chairwoman ofQualipropre, the office for certifying cleaningcompanies, whose priorities for 2009 were todetermine which environmental policies wereneeded to complete the office's social policiesand certification aims.

5.2.5 - Educational establishmentsPartnerships forged by ONET TECHNOLOGIESThe year 2009 saw the continuation anddevelopment of partnerships especially withJoseph Fourier University in Grenoble. ONETTECHNOLOGIES provides apprenticeships forand recruits approximately 30% of students fromthe GEDERA, ADIN and Nuclear Safety mastersdegrees.New partnership agreements have also beensigned with INSA in Lyon and the IUT inAix-en-Provence. These partnerships are aimedat helping young people find work in the nuclearindustry, at making this sector of activity moreattractive and at ensuring that the teachingprovided is in line with recruitment needs.Partnerships with other Business DivisionsAll Business Divisions actively participate inawareness and information forums held atbusiness schools as well as at apprenticeshiptraining centres and vocational secondaryeducation establishments. These actions aresupported by the participation of agencies inlocal events.

63

5.2.6 - Public authoritiesRespect for Human RightsThe Group respects all applicable regulations.Groupe ONET is present in France and abroadthrough its network of subsidiaries andpartnerships (See map below).Ministry for Ecology, Energy, SustainableDevelopment and the Seas (MEEDDM)Groupe ONET's Sustainable DevelopmentWeek 2009 was one of the recommendedevents.

Club des 50Christine Lagarde, Minister for the Economy,Industry and Employment, has set up ahigh-level think tank comprised of Frenchbusiness leaders with significant presence intheir respective regions. Max Massa is a member of this group, that theMinister values as a network of allies with rootsin the actual economy. They will also be askedto act as "guinea-pigs" for various subjects, fromprofessional tax to training.

Having met for the first time in November 2009,these company directors - only a dozen of WHOM run CAC 40 companies - created three working groups to study several topicsthroughout the year.

Comm

itmen

t to so

ciety

36, boulevard de l'Océan - CS 2028013258 Marseille Cedex 09 - France

Tel. : +33 (0) 4 91 23 22 21 - Fax : +33 (0) 4 91 23 22 91www.groupeonet.com

Groupe ONET is committed


Create

d by t

he G

roupe

ONET

Comm

unica

tions

Depa

rtmen

t, - ON

ET S.A

. with

a sha

re ca

pital

ot €15,

700,00

0 - En

tered

in the

Mars

eilles

Comp

anies

Regsi

ter un

der B

059 8

01 324

- Print

edon

recy

cled p

aper.

sustainable development r e p o r t 2009 - … the demanding standards of the ... of sustainable...

Documents