swafe bpm · highlights, portfolio , key projects our esteemed relationship with ibm ... shcil...
TRANSCRIPT
Integrated Facility Management Services for Critical Infrastructure
June 2014
For
IBM In Singapore
1
SWAFE BPM
AGENDA
Introduction to Swafe
Highlights, portfolio , Key projects
Our esteemed relationship with IBM
Understanding of current system of needs
Impediments and drivers to I -FMS
Our proposal
Value Proposition
Way forward
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 2
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SWAFE BPM is an ISO 9001 and 140001 certified company
established in 2007
Poised at INR 25 cr for FY 1-13 with Strong Organic Growth
plans in India @ 300% yoy.
1200+ resources having multi-vendor , multi technology, multigeography expertise
Managing more than 1,700 sites with and 15000 asset units
spread
Presence in 28 states in India and Global presence with
office sin Singapore, US , planned in Thailand
supporting 10,000 business locations that drive more than
Rs 3.5 Lac Cr in business transactions yearly.
A trusted partners to companies having mission critical applications/ transaction
Swafes Integrated
FMS interest enabling
facility and
equipment to operate
24 x 7 x 365 risk-free – while reducing costs.
Highlights
Global Presence Africa: South Africa
Nigeria
Guinea Conakry
Mauritius Americas: US : Cincinati
South Asia India: Bengaluru , Mumbai . Delhi hissar Chennai Hyderabad Kolkatta
Asia–Pacific: Singapore
Thailand
Present
Planned
ME : Dubai , KSA
International presence includes USA, Singapore, planned offices in Thailand
India: 29 states and 650 districts
Our esteemed relationship
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IBM And Swafe have worked for over 5 years deploying more than 300 people and serving
more than 50 esteemed customers few current projects include the Central and the
Regulatory bank of India
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Project Name Location Type of Facility
RBI Belapur Mumbai Hard (Technical)
RBI Nagpur Nagpur Hard (Technical)
CBI Belapur Mumbai Hard (Technical)
CBI Hydrabad Hydrabad Hard (Technical)
Bajaj Allianz Hydrabad Hard (Technical)
SSTL Chennai Hard (Technical)
KVB Chennai Hard (Technical)
SHCIL Mumbai Hard (Technical)
TTSL Mumbai Hard (Technical)
Current relationship in place
Understanding of current practices
Existing system in place
Experienced management board
More flexible & better utilised workspaces
Greater outsourcing in a bundled service provisions▪
Greater building and asset knowledge
Greater focus on larger, leaner FM drivers delivering
cost reduction strategies
Professionally recognised approaches
Collaďoratiǀ e WorkiŶg ͟ staŶdards
JoiŶt ͞IŶŶo ǀatioŶ “trategies
Only Price based procurement
Short term contracts
Lack of partnership/collaboration
Resistance to change
Lack of internal support for FM at Senior/
Board Level
Being afraid to take risks establish trust
Multiple OEM platform
Integration between control systems in
building itowards better optimisation
Leverage Build
Challenges Enable
Our enagement will work to
Understanding of current system
of needs
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Facility Management
Place
People
Process
A profession that encompasses multiple disciplines to ensure functionality of the
built environment by integrating people , place process and technology
Technol ogy
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I-FMS Key Services
Technical FMS
IT FMS Services
Repair and maintenance
Audit
Design & Consulting
Project mgmt
Ancillary and Soft services
Estate management
Annual Maintenance Contracts for cooling, UPS , Fire-Security Systems
Mahindra & Mahindra Ltd 10
Integrated
Facility
Management
First level Maintenance Trouble shooting and resolution
of L1 , L2 Problems Predictive and Preventive
Maintenance SLA Management RCA Analysis and trending (
equipment wise)
SRM Services like basic civil, electric
repairs Inventory tracking House keeping services /Janitorial
, landscaping Estate Management such as
Access Management ( 3rd party) Diesel Filling management Electricity Bill payment coordination
management Rental management Coordination
Data center design IT/ Server design Infra redesign 3rd party audits – energy , quality
& facility
Incident management Energy consumption tracking Equipment Performance Work force management
Annual Maintenance Contracts for Multivendor UPS AMC Multivendor Cooling equipment
Technical & IT
FMS
Design &
Consulting
Ancillary
Services
Monitoring &
Analysis AMCs
SWAFE’s Integrated FMS offers customers services through out the life cycle of their Infrastructure and serves
its customers across various geographies and across technology platforms and thus becoming an One Stop Solution
Technical FMS
Services & Delivery Approach
Mahindra & Mahindra Ltd 12
Integrated Facility Management Services For Datacenters
Why Managing NCPI needs as much focus as IT?
Custoŵer Iŵperatiǀ es …
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Fulfilling carbon commitments
Social Responsibility Reducing data
Incentives
Controlling Energy Costs
center overheating
Releasing power and
cooling capacity
Regulations
Power & Cooling #1 issue for CIOs
• 70% of respondents recently
said power and/or cooling
issues are now their single
largest problem facing their datacenters
• Projections are 48% of IT
budget spent on energy, up
from 8%
Source: Gartner CIO Survey, UA 2012
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Roadmap to efficiency improvement
Setting a new area for ongoing strategy
Setting numeric targets for data centre performance No benchmark data available
Poor understanding of current conditions
Depends on IT model (Mixed, Heavy storage, etc)
Depends on redundancy
Depends on geographic location
Focus on process capability improvement Internal vs industry metrics
Makes investments more efficient
The smartest thing to do is get yourself on a track for improvement, rather
than set arbitrary goals vs industry averages
Data Center Energy Efficiency
Source: Green Grid
Facility Power DCiE IT Power
3
For the optimized IT infrastructure, re-optimize the supporting facilities
infrastructure
1
For existing IT infrastructure, optimize
the supporting facilities infrastructure
With the optimized facilities
infrastructure, optimize the IT
infrastructure 2
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Reduce your operation costs by utilizing measurement, benchmarking, modeling, and analysis to improve your Data
Center's energy efficiency. PUE = Total Facility Power / IT Equipment Power DCiE = IT Equipment Power / Total Facility Power
A Typical data center consumption pattern
PUE DCiE Level of Efficiency
3.0 33% Very Inefficient
2.5 40% Inefficient
2.0 50% Average
1.5 67% Efficient
1.2 83% Very Efficient
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 20
Basic Calculation
Total IT Load Total
Facility Load
94kW
200kW
PUE
DCiE
2.13
47%
Detailed Calculation
Total IT Load Cooling Infrastructure
Power System Load
Lighting Load Total Facility Load
94kW 80kW 24kW 2kW
200kW
PUE DCiE
2.13 47%
TherŵodyŶaŵiĐs iŶ ĐoŵputiŶg…
Tried & Tested Methods
• Location Driven energy efficiency: Right location can drive energy
consumption lower
• Structured cable management
• 3D inventory and asset management
• Hot and cold aisle configuration
• Dynamic cooling adjustments
• Virtualization ,Roofing ,Rain water harvesting, server/storage alignment
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 22
FMS for other Critical Infrastructure
– Critical facilities
• Data Centers
• R&D centers & labs
• Hospital
• Airports
• MSCs,
– Large building infrastructure
• Corporate offices and tech Parks
• Malls
• High end residential complex
– Prestigious Residential
– like schools, hospitals , commercial buildings , Sports complex, townships
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Elements in Scope
Computing and Office
• Servers
• Desktops
• Printers
• Copiers
• Scanners
Non computing / Support Infrastructure
• Electrical – Air Conditioners
– HVAC/ Chillers
– Gensets
– UPS
– Electrical Infrastructure • LT panel
• Transformers
• Security and monitoring
– CCTV
– Fire extinguishers systems, FM 200 systems
– BMS
• Others
• Lifts
• Civil and other building infra (c) SWAFE Business Process Management Pvt Ltd : Confidential and F 24
Delivery Approach
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Key Performance Indicators Efficient management of all technical services - Electrical, UPS, PAC, Lighting, Air
Conditioning and Water
To ensure that the building management provides uninterrupted power supply 24X7
operation by routine coordination and liaison with the Building/ Estate Manager
Planned Preventive Maintenance
Critical services continuity Help Desk Response time for electrical & plumbing issue
during normal office hours
Help Desk Response time for electrical & plumbing issue during normal office hours
Full functionality of Fire Detection/ Monitoring/ Protection System
Statutory Compliance
Energy Conservation and savings
Inventory management
MaŶageŵeŶt of WarraŶties/ DLPs/ AMC ’s
Asset management, tracking and record
Life cycle costing and capital Planning for replacement
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Legacy FMS Service Delivery
Service Delivery
People On Site
Project Management
High
attrition Limited
Skills
High Vendor Dependency
Only Monitoring
27 (c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information
SWAFE FMS Approach
Quality People
Productivity Tools ( Play Books)
Process & Policies Adherence
Product Experts
Business
Continuity
Plan
Program
Management
Reporting &
Analysis
Audits &
Mock Drills
HR &
Training
Off Site
Function for Green DC
Energy Efficiency
High
Availability On Site On Site
28 (c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information
Skill Set Mix
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 29
Skill set mix
2% 2% 1%
16% 4%
5%
5%
Technician HVAC
19%
46%
SME UPS
SME BMS
SME Cooling
Technician UPS
Technician DG
Multi technician
Activities 1. swafe resource ramp up 2. Site Access formalities 3. Site Takeover 4. Documents Handover 5. Knowledge transfer 6. Training 7. 3rd Party interfacing 8. 3rd Party agreements
Activities 1. Ensure transition activities are
completed 2. Review preparedness 3. Close gaps, if any 4. Extend / End transition/
stabilisation period 5. Start of SLA based performance
Site Take over/ transition
Time
Project
LOI Contract
(Transition
Begins)
(4-6 weeks) (4 week)
Transition
Review
Transition
ends
Activities 1. Initial team setup 2. Due Diligence 3. Interface mechanism 4. Resource Planning 5. Process Mapping 6. Responsibility Matrix 7. Transition plan 8. Report formats
existing
swafe
Complete
sites handover
(2 weeks)
IT FMS
Services & Delivery Approach
Mahindra & Mahindra Ltd 31
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Call Logging Process
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Transition Objectives
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Swafe Capabilities
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Swafe Technical Support Services
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Swafe
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Support Process Integration
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CoDesk - Summary
Annual Maintenance Contracts
Cooling , UPS, Fire and Security
Systems
Mahindra & Mahindra Ltd 39
Annual Maintenance Contracts-
AMCS of UPS, Electrical Infra, cooling and Networking
– Provide unified view to a multi location multi brand multi vendor UPS
installations
– To improved availability and energy efficiency of such installations.
– Providing Unified view to 100 plus customer ’s AMC (Annual maintenance contract)
– Managing over 15000 units of assets and 50000 plus sites
– Inhouse Techincal Repair Centers for component level repair up to 20 KVA and card level up to 100KVA
– Currently servicing APC, Emerson, Hita, Titronics, DB Power, Numeric
and other local brands across country
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AMC Reach and Service Delivery AMC Delivery Methodology
• Plan with customer to – Cover uncovered locations
– Committed manpower to support them
– Committed 3% critical spare parts
– Committed 2% standby units
• Plan for resolution time with customer
• Preventive Maintenance an integral part of service delivery
• Dedicated call supervisor for large projects
• Consistent improvement through day to day learning
• Transparent update through ERP
• Automated reports for informed decisions
With our client login access to trouble ticket system (TTS) you can view the status of activities like open maintenance
tickets, schedules for upcoming activities (Preventive Maintenance), and the state of individual components under repair at TRC.
Designed to deliver maximum flexibility and control at your tips
Typical Engagement model
• Will ensure Operations and maintenance through deploying a FMS team
– This will be SLA based , the SLA will be updates time to time
– With the aim of maintaining a cent percent availability of the infrastructure
with timely reports as required
• An improvement plan in efficiency covering various aspects after 6 months
of operation
• Include technical that is building electrical , mechanical and Repair and
maintenance and exclude security
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 42
Benefits of outsourcing
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 43
Improved Focus
Risk Sharing
Improved efficiency
Opex control
Scalability
Innovation
Continuous improvement
Making your non – core , core
SLA based performance
Standardization of processes and across locations
Predictable costs
Ease of expansion / consolidation
Best practices from within and across industries
Internal metric
Effective Outsourcing Enablers
Cost Vs Benefits
Matured player
Measurable outputs
Effective governance model
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Value Proposition
(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 45
Disciplined Process Approach built with Lean Six Sigma methodology that emphasize consistency and repeatability in delivery.
SWAFE proprietary software enables the capture, reporting, communications and analysis of data from your operations. Also it is cloud based
Embedded consultancy This ranges from an analysis of the cost effectiveness of maintaining old equipment vs replacement to Single Point of Failure Analysis to comprehensive Green electricity efficiency improvements
Three tier Organization Staff, Training and Support Team/Tools to operate a customer facility with minimal risk 24 x 7 x 365.
Transparent and Visible Operations : “WAFE’s proprietary “-RAS® software tracks, reports and analyzes the SWAFE operations is a customer facility. Customer access to S-RAS® provides to all data on a real time basis
Green Index® SWAFE lowers the amount of electricity demand for a facility through improvements in the use of cooling and lighting, and phase balancing the electrical load.
SRAS Edge Web based monitoring system which allows a visible operation
Inventory management and aging report of inventory for better budgeting
Electrical trending for load Balancing and improved operation /reduced risk
DG Fuel tracking and trending for better decision making
Energy saving through effective energy usage monitoring & PUE improvement.
Online reports , analysis and corrective actions decision making
Incident reporting and closure
Vendor AMC trigger and online follow ups
Asset management & analysis for management decision making.
Trending across many parameters like time, vendors, consumables, inventory, electrical load balancing, cooler temps, rack temps and many others.
Green Initiatives : SWAFE uses our proprietary Facility Efficiency Index (S-FEI®) to measure the amount
of power used in functions that generate value for a customer vs the ͞oǀ erhead poǁ er ͟ for uses suĐh as ĐooliŶg, the Ŷuŵďer oŶe ŶoŶ-value add consumer of power.
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