swift training catalog

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SWIFT Training

Course catalogue 2005-2006

— Increase your operational performanceand reduce your costsHelp to increase your operationalperformance, drive your costs down,and reduce the risk of errors by learninghow to use SWIFT’s products andservices accurately and effectively.

— A worldwide SWIFT Training networkWith a worldwide network ofexperienced instructors, we can saveyou time and money by providingcourses in your area.

— A wide range of training solutions tosuit all your requirementsFrom classroom courses to our e-learning tools, you can be sure thatwe have a high-value training solutionthat’s right for your particular businessneed.

— Tailored trainingAs part of our On-site service, we alsoprovide training solutions tailored toyour specific needs that are deliveredon your premises.

— Training that’s up-to-dateFeel confident that your SWIFTinstructor provides you with the correctand latest information.

— Multiple languagesWith up to 15 languages covered, feelcomfortable in following the trainingprogrammes in your own language.

— Quality that you can trustWe design, develop and deliver ourtraining programmes ourselves so thatyou can be assured that we provide the level of quality that you have cometo expect from SWIFT.

— Course materials using real-lifebusiness scenariosOur course materials include casestudies and exercises that are based on typical business scenarios. Thisensures you can immediately applywhat you have learned in your ownwork environment.

– Increase your operationalperformance and reduce costs

– Worldwide network

– Wide range of training solutions

– Quality and up-to-date training,tailored to your needs

– Multiple languages

– Real-life business scenarios

Training when you want it,where you want it

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Classroom training

— In-depth training on SWIFT’s productsand services

— High interactivity between instructorand participants

— Available in a variety of languages and locations

— Duration: 1 to 3 days

e-learning

On-site training

— Customised training on the subject ofyour choice

— Interactive sessions adapted to yourown environment

— Available on your premises— Duration: as many days as needed

e-learning

— Condensed modules coveringintroductory or specific topics

— Learn at your own pace— Downloadable from the Internet or

available on CD-ROM— Duration: 3 hours maximum

For the very latest information on coursesand e-learning products, or to register forour monthly email newsletter, visit ourwebsite at www.swift.com/training.

Questions and comments can be sentby email to [email protected].

“Our diversified product portfolio gives you maximum flexibility.You choose the media that best suits your needs.”

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Course programme

General knowledgeBasics - Your passport to SWIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Quick Start - Introduction to SWIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8New Introduction to banking and the financial markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9New Understanding SWIFTStandards XML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Payments marketCustomer credit transfers and cash management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14SWIFT and international payment systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15SWIFTSolutions for banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Ruble Payments on SWIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16New Quick Start - SWIFT customer payment messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Quick Start - STP for Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Securities marketSecurities trade initiation and confirmation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Securities settlement and reconciliation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Securities corporate action messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24SWIFT messages for investment funds distribution (ISO 15022) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25New The SWIFTNet Funds solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26New The SWIFTNet Funds messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SWIFT in the securities markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28How to communicate with ICSDs via SWIFT: Securities settlement messages to/from Clearstream Banking Luxembourg . . . . . 29Quick Start - SWIFT securities messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Treasury marketForex and money market . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34SWIFTNet Accord workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Trade services marketCollections and documentary credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Quick Start - SWIFT trade finance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

SWIFTNet and InterfacesIntroduction to FIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Managing your SWIFT connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Introduction to USE - basic steps to SLS and BKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43New Understanding SWIFTNet services and security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

PKI for SWIFTNet security officers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44New Implementing SWIFTNet services and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Operating SWIFTAlliance Access and Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Managing SWIFTAlliance Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Managing SWIFTAlliance Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47SWIFTAlliance Access technical for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48SWIFTAlliance Access technical for UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49New SWIFTAlliance Access 5.9 and SWIFTAlliance Messenger 2.0 release seminar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Managing MQSA for SWIFTAlliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Managing SWIFTAlliance Starter Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Managing SWIFTAlliance Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52New Troubleshooting your SWIFT environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Managing your SWIFTNet Resilience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54New Disaster recovery for SWIFTAlliance Access and Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Your SWIFTNet Resilience toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56New Health check - Optimising your SWIFT infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Quick Start - Bilateral Key Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

AuditSWIFT Audit guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Registration contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

“As I was new in my job, the SWIFT training course was really helpful to understandand perform in the huge SWIFT universe. The dynamic of the course was reallyappreciated, so I hope to attend other SWIFT training courses in the future.”

Béatrice GentinyBNP Paribas

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General Knowledge

The ideal preparation course for userswho plan to attend any other SWIFTcourse, or for anyone who would likea basic introduction to SWIFT.

Duration: one day

– A fast and simple way to obtain anoverview of SWIFT’s products andservices

– You acquire the background knowledgeneeded to be able to follow moreadvanced SWIFT courses

Who should attend?— Current and new users who need a

general overview of SWIFT— Anyone who is interested in SWIFT.

Prior knowledgeNo prior knowledge of SWIFT is required.

Course contentThis course covers:— SWIFT and its customers

— What is SWIFT and what are theservices and products it offers to itsusers

— Who are the users of SWIFT — What are the components of the

SWIFT network— Security controls on the network— SWIFT messages

— Categories of SWIFT messages — Structure of a SWIFT message — Message flow and references

— Documentation and support.

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SWIFT Training — General Knowledge

Basics - Your passport to SWIFT

This Quick Start module is a must for everyone who plans to attend any otherSWIFT training or who would like to get a good understanding about SWIFT.

– A user-friendly and easy way to learnabout the basics of SWIFT

– Training can be done in the comfort ofyour own office

– Practical examples increase yourlearning retention

– Test what you’ve learned throughexercises

– Acquire the background knowledgeneeded to be able to follow moreadvanced training modules

Prior knowledgeNo prior knowledge of SWIFT is required.

Who is this module designed for?– Current and new users who need a

general overview of SWIFT– Anyone who is interested in SWIFT.

Module content– Introduction to SWIFT– The SWIFT users– SWIFT messages– A daily work session– Operating capabilities and security– Other sources of information– Test yourself

Quick Start - Introduction to SWIFT e-learning

For the latest Training information check our website atwww.swift.com/training

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Introduction to banking and the financial markets NNeeww!!

This course helps your staff understand the fundamentals of banking and provides detailed information on the players and financial instruments in the financial markets: payments, trade services, forex and money market and securities.

Duration: two days

– Get a full insight into the origins ofbanking and the role of financialinstitutions

– Explore the instruments in the differentfinancial markets

Who should attend?The course is aimed at all banking staff -within or outside the SWIFT area - whoneed an overview on banking and thefinancial markets.

Prior knowledgeNo prior knowledge is required.

Course contentThe course aims at introducinginternational banking and financialmarkets.It covers:– Background

History of money and banking, basicfunctions of a bank, different types offinancial institutions, etc.

– PaymentsCommercial banking, retail banking,wholesale banking, bank lending,methods of payments, domestic andinternational payments, etc.

– Trade servicesInstruments and players, internationaltrade transactions, clean settlement,documentary settlement, etc.

– Foreign exchange and money market – Foreign exchange: instruments and

players, spot transactions, forwardtransactions, swap transactions, etc.

– Money market: instruments andplayers, interest rate, loan/depositcontracts, money marketinstruments, derivatives, etc.

– Securities market Instruments and players, equity andbond markets, stock exchanges.

SWIFT's new XML-based standards areeminently suited to automate today's complex message flows. In this course you will acquire fundamental knowledge about SWIFTStandards XML.

Duration: one day

– Learn how the new standards meettoday's business needs

– Acquire a working knowledge about theSWIFTStandards XML approach

– Build a good foundation for specialisedsolution-specific SWIFTStandards XMLtraining

– Learn how to use the SWIFTStandardsXML documentation to specify theelements of a business scenario

– Access detailed reference informationprovided as handouts

Who should attend?Anyone who needs a good overview ofSWIFTStandards XML: e.g., businessanalysts, SWIFT administrators, managersevaluating the new SWIFTNet businesssolutions, etc.

Prior knowledgeNo previous SWIFT knowledge is required.

Course contentThis course covers the following topics:— SWIFTStandards concepts

— Variants— Versions— Naming— Roll out schedule— Coexistence and convergence

— SWIFTStandards XML messages— Syntax— Schema— Message structure, including

headers— Validation

— How to use the tools— SWIFTStandards User Handbook— Financial Dictionary

— SWIFTStandards portfolio andSWIFTSolutions including exercises onbusiness scenario specifications andimplementation.

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SWIFT Training — General Knowledge

Understanding SWIFTStandards XML NNeeww!!

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Paymentsmarket

“I thought the session ‘SWIFT and International Payment Systems’ made a welcome change as it gave information that would benefit its users and an overall understanding without too much technical details that would be forgotten at a later date.”

Ashley BrooksMizuho Corporate Bank

This comprehensive two-day course shows you how to create the Customercredit transfer (MT 103) message depending on various market practices. It also covers how to create financial institution transfers and how to manage liquidity using SWIFT messages. The course highlights the rules to follow to improve the straight-through processing (STP) of your payment messages.

Duration: two days

– An easy to follow course on how togenerate and interpret SWIFT customerand bank payment messages - alsocovering market practices

– Make less mistakes in the data input inyour payment messages to achievehigher STP rates

– Generate cost savings by implementingthe MT 103+

– Learn how to find the correctinformation fast by knowing where tolook in the SWIFTStandards

– Learn more by going through practicalexercises and examples

Who should attend?— This course is targeted at back-office

staff from payments departments whoneed to learn the fundamentals aboutSWIFT payments e.g., transactionpreparation, handling and reconciliationof customer and bank payments

— Business analysts— IT staff (developers, ...).

Prior knowledgeIt is recommended to have some priorknowledge of the SWIFT system.Participants should preferably havefollowed the ‘Basics - Your passport toSWIFT’ course or should have completedour e-learning training package ‘QuickStart - Introduction to SWIFT’.

Course contentDuring this course, various case studiesand exercises illustrating market practiceswill guide you through the followingmessages:— Single Customer credit transfer

(MT 103) and related messages (MT 202, MT 205) using the Serialmethod or the Cover method, includinginformation on the processing ofcharges and on the MT 103+

— Overview of SWIFTNet Bulk Payments— Nostro Reconciliation and Referencing

(MT 900, 910, 950) with an overview ofthe SWIFTNet Cash Reportingbusiness solution

— Financial institution transfers (MT 202,MT 203, MT 210) and Financialinstitution transfers for own account(MT 200, 201)

— Charges (MT n90, n91)— Investigations (MT n92, n95, n96)— Straight-through processing (STP).

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SWIFT Training — Payments market

Customer credit transfers and cash management


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SWIFT and international payment systems

This special interest session helps explaining the role of SWIFT in international payment systems andprovides detailed information on themajor payment systems worldwide.

Duration: one day

– Get to understand what happens to thepayment messages you send overmajor payment systems

– Get to know the role of SWIFT inpayment systems

Who should attend?The course is aimed at anyone who isinterested in knowing more oninternational payment systems and moreparticularly at back-office staff andmanagers from payments departments,business analysts and product managers.

Prior knowledgeA basic knowledge of the paymentsenvironment is required.

Session contentThis one day covers:— Introduction - latest developments and

trends in the payments industry— SWIFT's role in international payment

systems:— FIN and FIN Copy— T-Copy, Y-Copy— SWIFTNet functionalities

— Information on each of the followingsystems to get a better understandingon their overall functioning:— TARGET— EBA: EURO1, STEP1 and STEP2— CLS— Fedwire and CHIPS.

In this special interest session, you will discover the solutions - in the banking and payments area - that are accessible through your existing SWIFTNet connection.

Duration: half day

– Learn how to reuse your SWIFTNetconnection beyond the FIN migration

– Grasp the benefits of these solutionsthrough case studies

– Build a good foundation for the morespecialised sessions on theSWIFTSolutions

– Receive useful information on theSWIFTSolutions gathered in half a day

Who should attend?Anyone in the payments and treasuryareas who would like to understand theSWIFTSolutions and more specifically:— Business analysts— Back-office staff and managers— Middle management— Business and Service Partners.

Prior knowledgeA basic knowledge of the SWIFTNetconcept is desirable.

Course contentThis session covers:— SWIFTSolutions for payments clearing— SWIFTNet Cash Reporting— SWIFTNet Bulk Payments and other file

transfer applications— SWIFTNet Exceptions and

Investigations— SWIFTSolutions for corporates— SWIFTNet CLS Third Party

Services/SWIFTNet Accord— SWIFTNet Trade Services Utility.

SWIFTSolutions for banking Updated

This course has been designed specificallyfor all institutions involved in the domestictransfer of ruble payments on the SWIFTnetwork.

Duration: one day

– An easy to understand course on howto generate and interpret SWIFTcustomer and bank payment messagesin rubles

– User friendly approach on searching forinformation in the SWIFTStandards

– Quality course material is provided inRussian, which include exercises andpractical examples adapted to the localbusiness practices

Who should attend?— Back-office staff from Russian

domestic payments departments whoneed to learn the fundamentals aboutSWIFT payments, e.g., transactionpreparation, handling and reconciliationof ruble payments

— Business analysts— IT staff (developers, etc.)

Prior knowledgeNo specific prior knowledge of SWIFT isrequired, although some understanding ofruble payments is an asset.

Course contentThis course provides an excellentoverview of SWIFT. It also covers thespecific rules for formatting a domesticruble payment message.

Through the extensive use of casestudies, you learn how to use thefollowing SWIFT messages:— Single customer credit transfer

(MT 103)— General financial institution transfer

(MT 202)— Confirmation of debit (MT 900)— Confirmation of credit (MT 910)— Statement message (MT 950)— Investigations and cancellations

(MTs n95, n96 and n92).

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Ruble payments on SWIFT


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Quick Start - SWIFT customer payment messages e-learning NNeeww!!

This training module is ideal for anyone who needs to learn and understand the basics of SWIFT customer and bank payment messages. It focuses on the message for Single customer credit transfer (MT 103) and on the Request for transfer (MT 101). The related cash management messages (MT 920, MT 940 and MT 941) are also seen.

It is highly recommended as a starting module for anyone who is planning to attend a SWIFT classroom course(s) covering payments, treasury or trade services.

– A user-friendly and easy way to learnhow to create SWIFT customerpayment messages using interactivebusiness cases

– Get a better idea of the role of SWIFTin the payments market


– Practical examples to increase yourlearning retention

– Test what you have learnt throughexercises

Who is this module designed for?— This module is targeted at back-office

staff from payment departments whowould like to have an overview ofSWIFT payments e.g., transactionpreparation, handling and reconciliationof customer and bank payments.

— Business analysts— IT staff (developers).

Module content— SWIFT in the payments market — Single customer credit transfer - MT

103, using the serial and the covermethod, including the MT 103+ andexercises

— Request for transfer - MT 101: casestudies, which allow you to interpretmessages and identify the specific datarequired for each field

— A library with useful documents foryour future operations

— Message format icons provide acomplete overview of the format, fieldspecifications and network validatedrules of the MT 103 and MT 101.

This Quick Start module is designed toprovide you with guidelines to improvestraight-through processing (STP).

– Learn the rules to improve the qualityof your SWIFT payment messages

– Test your knowledge with our exercisesection

– Discover STP initiatives in the marketand international organisations wherestandards are discussed

This training program is built around fourareas where the majority of problemspreventing straight-through processingoccur:— the choice of the message types, i.e.,

the difference between the differentmethods to execute a payment, coverand serial

— identifying the beneficiary— identifying correspondents— use of narrative instructions.

This module also contains all UserHandbook information concerning the MT 103 payment message into one self-contained reference guide.

You can also test your understanding ofthe STP rules by going through ourexercise section.

In addition, a section on STP initiatives inpayments will lead you to some standardsinitiatives and external Internet sites.

Finally, this module provides a country-specific section with country-specificrules, regulations and conventions asprovided to the SWIFT Trainingdepartment by the User Group Chairpersons who responded to our request.

Who is this module designed for?The module is targeted at all the back-office staff directly involved in thepreparation or in the processing of SWIFTpayment messages as well as at IT staff(developers).

Prior knowledgeA basic knowledge of SWIFT paymentmessages is required.

Module content— How to do payment transactions— Initiatives in the payments market— Correct use of fields— Exercises— Country-specific information.

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Quick Start - STP for payments e-learning

“We used to rely on other people’s templates without knowing what the ISO 15022messages meant. Now we feel more confident about developing these messagesourselves. The instructor’s explanations were very easy to understand.”

Yoshiyuki SeingoNihon Unisys Software K.K.

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Securitiesmarket

Focusing on different businessscenarios, this course provides anexcellent overview of the series oftrading messages sent between a clientand a financial institution.

Duration: one day

– Focus on your business as investmentmanager or broker-dealer

– Understand the principles of ISO 15022and the message structure

– Learn how the generic field conceptcan help improve transactionautomation

– Find out how to link businessinformation to different parts of themessage

– Gain the necessary knowledge to takefull advantage of all the features andvalues the messages cater for

Who should attend?Business analysts, IT staff (developers,etc.), back-office managers and staff frominstitutions such as fund managers,broker-dealers and universal banks.

Prior knowledge— A good knowledge of the securities

business— A basic knowledge of SWIFT.

Course contentThis course covers:— The securities transaction flows: from

the business process to the SWIFTmessages

— Understanding the principles of ISO 15022: what is the Data Dictionaryand how data is grouped in logicalblocks

— The generic field concept: howbusiness data is grouped in genericfields and how qualifiers give a specificbusiness purpose to the generic field

— Case studies and examples of SWIFTsecurities messages covering the tradecycle of a security:— Trade initiation and confirmation:

order to buy or sell, trade allocationsand confirmations: MT 502, 513,514, 515, 517

— Status requests and reports: MT 509, 549, 576

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SWIFT Training — Securities market

Securities trade initiation and confirmation messages


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Securities settlement and reconciliation messages

If you want to take full advantage of thefunctionality offered by the ISO 15022securities settlement and statementmessages, this two-day course is perfectly adapted to your training needs.

Duration: two days

– Study and discuss how the messagefunctionality caters for different types oftransactions

– Understand the new message structureand how this can help improvetransaction automation

– Find out how to link businessinformation to different parts of themessage

– Practise using messages in an actualbusiness context

– Gain the necessary knowledge to takefull advantage of all the features andvalues the messages can cater for

Who should attend?Business analysts, IT staff (developers,etc.), back-office managers and staff frominstitutions such as custodians, clearinginstitutions, broker-dealers, fundmanagers and universal banks.



Course contentThis two-day course focuses on thefeatures and benefits of the messagesavailable for settlement and reconciliation.It covers:— The securities settlement and

reconciliation transaction flows and therelated SWIFT messages

— The principles of ISO 15022: the DataDictionary and the logical blocks of themessages

— The generic field concept and overviewof the most commonly used fields andqualifiers

— Case studies and examples of SWIFTsecurities messages covering thesettlement, reconciliation andmonitoring of a security trade:— Settlement messages, covering

instructions to receive and deliverfree or against payment and therelated confirmations: MT 540, 541,542, 543, 544, 545, 546 and 547

— Statement and status messages: MT 549, 535, 536, 537, 548 and 578

— You will study a number of messagefunctionalities during the course suchas: — better identification of parties in the

settlement chain— different types of transactions

(turnaround, own account transfer) — linkage of messages and

transactions (e.g., back-to-back)— cancellation— standard settlement instructions— partial settlement— bridge.

A lot of emphasis is put on the securitiesmarket practices throughout the course.Different markets are covered such asFrance, Germany, Japan, TheNetherlands, Switzerland, UnitedKingdom, United States, etc.

If you are in the custody business and youplan to use the SWIFT corporate action messages, this course provides the essential training.

Duration: one day

– Understand how to use the corporateaction messages to notify, instruct andconfirm a corporate action

– Practise creating and interpreting theISO 15022 messages in actualcorporate action scenarios

– Learn about the structure of thesecurities messages and how this canhelp improve transaction automation

– Gain the necessary knowledge to takefull advantage of all the features andvalues the messages can cater for

Who should attend?Business analysts, IT staff, back-officemanagers and staff from institutions suchas custodians, clearing institutions anduniversal banks.



Course contentThis course focuses on the five messagesused for corporate actions. You will studythrough case studies and examples ofscenarios how the corporate actionmessages are used to:— convey information about an event to

the shareholder— enable the shareholder to provide

instructions on how to proceed with acorporate event

— confirm to the shareholder that thecorporate action has been processedto the account

— enable to exchange narrative details— enable the account servicer to provide

the status of an event or the status ofinstructions.

The course covers:— The corporate action chronology of

events and the related SWIFTmessages

— Market practices— SWIFTNet Data Distribution— Understanding the principles of ISO

15022: what is the Data Dictionary andhow data is grouped in logical blocks

— The generic field concept and overviewof the most commonly used fields andqualifiers

— Case studies and examples ofscenarios involving the message typesused for corporate action events suchas dividend payments, exercise ofwarrants, bond redemption, cashdividend, interest payments and annualgeneral meeting.

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Securities corporate action messages Updated


25

SWIFT messages for investment funds distribution (ISO 15022)

This course is designed for transfer agents and fund management companies who would like to take advantage of the SWIFTISO 15022 FIN message templates to automate their investment fund order processing business. Included with the course is an e-learning module ‘SWIFTmessages for the funds industry’. Back in the office, you will find this module useful to complete your training and consultreference material.

Duration: one day

– Understand how the templates caterfor subscription and redemption orders,switches, cancellations and statementof holdings for investment funds

– Study the structure of the fourmessage types and the specific formatfor the templates

– Practise creating and interpreting themessage templates as well as therelated payment messages in realbusiness scenarios

– Use the information contained in theself-paced module as referencematerial

Who should attend?The course is mainly aimed at peopleworking in the offshore/cross-bordermutual funds market.

Prior knowledgeA good knowledge of the investmentfunds distribution business isrecommended.

Course contentThis course focuses on the ISO 15022 FINmessage templates for investment fundsorder initiation, order confirmation, orderstatus and balance reporting.

The course covers:— Introduction to SWIFT and overview of

its offering for the funds industry— Understanding the principles of

ISO 15022: — How data is grouped in logical

blocks in the MT 502 Order tosubscribe

— The generic field concept andoverview of the fields and qualifierscommonly used in the investmentfund templates

— Case studies where you will learn howto create and interpret the followingmessages:— The MT 502 (Order to buy and sell)

for fund subscription, redemptionand switch

— The MT 515 (Client confirmation) forconfirmation of the fund redemption

— The MT 509 (Order status) for statusupdate on orders

— The MT 535 (Statement of holdings)for fund balances reconciliation

— Payment and statement messages:MT 210 Notice to receive, MT 202General financial institution transfer,MT 910 Confirmation of credit, MT 940 Customer statement.

If you are active in investment fundsdistribution and you want to communicate with your counterparties using the SWIFTNet Funds solution, this course is for you.

Duration: one day

– Understand the scope and benefits ofthe SWIFTSolution to automateprocessing in the investment fundsdistribution industry

– Study and discuss how the new XMLbased messages cater for your variousbusiness flows

– See how SWIFTNet Fundscomplements the otherSWIFTSolutions to help your financialinstitution gain operational efficiencies,reduce risks and costs and gainimprovements in STP

– Gain the necessary knowledge to puttogether your project plan for theimplementation of the SWIFTNet Fundssolution

Who should attend?Business analysts, back-office managersand staff from institutions such asdistributors, transfer agents, fundadministrators, portfolio managers, fundmanagement companies, investor'sintermediaries and trustees.

Prior knowledgeNo prior knowledge is required.

Course contentThe course covers the following topics:— Introduction to SWIFT— Overview of the SWIFTNet Funds

solution:— Scope— Messaging service— Rulebook— Interface options— Industry Partners— Benefits

— Communication flows that the differenttypes of players can exchange in theframe of SWIFTNet Funds

— Overview of the ISO 20022 standardsmessages:— Message name— Technical overview of the messages— Overview of formats of the

messages: orders, status, cash flowand price reports and statements

— Project planning.

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The SWIFTNet Funds solution NNeeww!!


27

The SWIFTNet Funds messages NNeeww!!

If you are active in investment funds distribution and you want to implement the messages of the SWIFTNet Funds solution, this one-day course is for you.

Duration: one day

– Understand how the new XML basedmessages cater for your variousbusiness flows

– Study the structure of the messagesand the specific format of orders,transfers, cash flow reports, pricereports and status messages

– Practise creating and interpreting theISO 20022 standards messages in realbusiness scenarios

– Learn how to navigate in theSWIFTStandards Handbook to find theinformation you need to properlyimplement the messages

Who should attend?Application providers, vendors and IT staff(developers, etc.) from institutions such asdistributors, transfer agents, fundadministrators, portfolio managers, fundmanagement companies, investor'sintermediaries and trustees.

Prior knowledgeA working knowledge of SWIFTStandardsXML is required, as taught in the SWIFTTraining course 'UnderstandingSWIFTStandards XML'.

Course contentThe SWIFTNet Funds solution implementsa wide range of new ISO 20022messages, covering the keycommunication flows between players.The new messages are all defined in XMLsyntax.The course covers:— Overview of the SWIFTNet Funds

solution operated by SWIFT— Communication flows that the different

types of players can exchange in theframe of SWIFTNet Funds

— The XML messages:— XML overview— Structure of the message— Formats: orders, transfers, cash flow

reports, price reports, statusmessages

— Case studies where you will learnhow to create and interpretmessages in various marketcontexts

— Mapping exercises from the ISO15022 FIN message templates tothe XML messages.

This special interest session provides existing and potential users of SWIFT with a complete overview of SWIFT’s products and service offering for the Securities industry.

Duration: half day

– Receive suggestions to ways in whichyour financial institutions can useSWIFT to gain operational efficiencies,reduce risks and costs, and ultimatelygain improvements in straight-through-processing (STP)

– Understand how SWIFT facilitatesstandardised communications andprocessing at all levels of the lifecycleof equities, fixed income and listedoptions and investment fundstransactions - from trade order throughto settlement and custody services

– Get an overview of the securitiesmarket infrastructures in which SWIFTplays a role

– Build a good foundation for the morespecialised training sessions onSWIFT’s products and services in thesecurities markets

Who should attend?Investment managers, broker-dealers,custodians, securities depositories,clearing organisations, exchanges, centralcounterparties, virtual matching utilities,electronic trade providers, proxy votingservice providers, distributors, transferagents and fund administrators whowould like to understand how they canrely on SWIFT to reduce the complexity,risk and cost of their domestic andinternational transactions.

Prior knowledgeA prior knowledge of the securitiesenvironment is required.

Course contentThis special interest session will addressthe following topics:— Securities markets (ISO 15022) -

Category 5 on FIN— Securities Market Practice Group— SWIFTNet FIX— SWIFTNet Funds— SWIFTNet FileAct— New intitiatives: market data provider

initiative, securities reporting initiative— Securities market infrastructures.

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SWIFT in the securities markets


29

How to communicate with ICSDs via SWIFT Securities settlement messages to/from Clearstream Banking Luxembourg

Formatting instructions correctly tocomply with your ICSD’s requirementsis not always obvious. This is why wehave developed a course that teachesyou how to format the ISO 15022 securities settlement instructions toconform to the rules of ClearstreamBanking Luxembourg (CBL).

Duration: one day

– Study the formats and procedures forsending settlement instructions to CBLvia SWIFT

– Gain the necessary knowledge tosuccessfully interpret incoming clearingand settlement reports

– Practise using the documentationprovided by CBL to correctly formatsettlement instructions for domesticmarkets

– Complement the knowledge youacquired in the ‘Securities settlementand reconciliation messages’ course

Who should attend?This course is addressed to the customersof Clearstream Banking Luxembourg:business analysts, IT staff (developers,etc.), back-office managers and staff frominstitutions sending securities settlementinstructions to CBL via SWIFT messages.

Prior knowledge— A good knowledge of the ISO 15022

securities settlement messages (MT 54x)

— A good knowledge of the securitiesbusiness

To fully benefit from this course,participants should have followed the‘Securities settlement and reconciliationmessages’ course. It covers the ISO15022 message functionality in detail.

Course contentThis course explains the formats andprocedures for sending settlementinstructions to CBL via SWIFT MT 54xmessages (that is, MT 540, 541, 542 andMT 543) and analyses the incomingclearing and settlement messages. It covers:— The scope and usage of ISO 15022

securities settlement messages and therelated CBL instructions

— Overview of the most commonly usedgeneric fields and qualifiers

— Formats and procedures for sendingsettlement instructions to CBL usingthe MT 540-543 messages

— Interpretation of the settlementconfirmations sent by CBL using theMT 544-547, the instruction statusreported via MT 548 and the settlementallegements reported via MT 578

— Case studies and examples of how tocommunicate with CBL using SWIFTsecurities messages for the followingtransactions:— Internal/bridge transactions— External transactions— Clearing and settlement reports— Two case studies based on the

specific settlement rules for Franceand the United States

— Functions such as priorities, canceland confirm.

If you are not familiar with the ISO 15022standard and your institution is sendingand receiving a limited number of securities messages manually, this QuickStart module is perfectly adapted to yourtraining needs.

– Understand what the ISO 15022standard is and why it was developed

– Study how to build the ISO 15022messages

– Test your knowledge by creating yourown messages using templates

– Discover how to implement the ISO15022 messages and the assistanceavailable

‘Quick start - SWIFT Securities messages’gives practical information and training onhow to create ISO 15022 messages in afast and simple way. For instance, thesimulation templates allow you to createmessages using your own data.

Who is this module designed for?The module is targeted at businessanalysts, IT staff (developers, etc.), back-office managers and staff.

Module content— The securities industry and ISO 15022

messages— The ISO 15022 standard: what is it,

why was it developed?— How to build ISO 15022 messages:

from the structure of messages throughto business scenarios and practicalexamples of messages

— Implementation perspective: what arethe implementation options and how to approach the implementation step-by-step

— Templates: create your own messagesin the message simulation templates.

30

SWIFT Training — Securities Market

Quick Start - SWIFT securities messages e-learning

33

Treasury market

This course provides comprehensive information on the forex and money market business and on the SWIFT messages sent and received in relation to forex deals and fixed loan/deposit contracts.

Duration: one day

– Receive information on how toaccurately create most used SWIFTCategory 3 messages through variouscase studies and examples

– Get an insight on the forex and moneymarket business and market practices

Who should attend?The course is aimed at the back-officestaff administering the forex and moneymarket confirmations as well as the ITstaff (developers) that write applications togenerate these messages automatically.

Prior knowledgeA basic knowledge of the SWIFTenvironment is recommended.

Course contentThis one day covers several case studiesthat will illustrate various aspects of the forex and money market business and how to create most used SWIFTCategory 3 messages.

The following forex and money marketmessages will be covered in details:— MT 300 - Foreign exchange

confirmation— MT 303 - Forex/Currency option

allocation instruction— MT 304 - Advice/Instruction of a third

party deal— MT 320 - Fixed loan/deposit

confirmation— MT 330 - Call/Notice loan/deposit

confirmation— MT 350 - Advice of loan/deposit

interest payment

As well as some payments messages:— MT 202 - General financial institution

transfer — MT 205 - Financial institution execution

transfer— MT 210 - Notice to receive

These messages will be illustrated in — a spot forex deal— a forward forex deal with an

intermediary— a currency swap with a split settlement— a forex deal in the context of CLS— a fixed loan/deposit with rollover— a call/notice loan/deposit— a forex/currency option allocation.

In addition, the course also contains asection on the SWIFTNet Accord service.

34

SWIFT Training — Treasury market

Forex and money market


35

SWIFTNet Accord workshop

This workshop will help you to start usingthe SWIFTNet Accord Service GUI.

Duration: one day

– Gain an overview of how SWIFTNetAccord works

– Benefit from hands-on training at aSWIFTNet Accord terminal. Youcomplete a number of increasinglymore complex exercises using themenus and commands to cover theusual aspects of the day-to-dayconfirmation matching

– Verify your comprehension by doingpractical ‘real-life’ exercises to test yourknowledge

Who should attend?Back-office operators and supervisors who are familiar with Accord FIN reportingand requests (with or withoutAccordWorkstation), and want to startusing SWIFTNet Accord.

Prior knowledgeA good knowledge of the Accordmatching functionality is required.

Course contentThis course covers the following topics:— Accord overview— SWIFTNet Accord introduction— Overview of the SWIFTNet Accord

settings— Overview of the SWIFTNet Accord

tasks for confirmations— Overview of the monitoring of tasks for

confirmations— Identification and handling of common

matching problems— Overview of the SWIFTNet Accord

roles.

37

Trade servicesmarket

If you are interested in using the SWIFTnetwork for your trade service business,this course is for you!

Duration: two days

– Acquire the latest and in-depthknowledge on how to complete SWIFTtrade services messages (Categories 4and 7)

– Learn how to find the correctinformation fast by knowing where tolook in the SWIFTStandards

– Improve security and enhance yourcustomer service offering by usingSWIFT messages for your collectionand documentary credits business

Who should attend?— All back-office staff and managers who

handle collections, cash letters anddocumentary credits

— Business analysts — IT staff (developers, etc.).

Prior knowledge— A basic knowledge of SWIFT and an

understanding of the trade financemarket are an asset

— We also recommend that participantsare familiar with SWIFT paymentmessages.

Course contentThis course provides detailed explanationsand case studies on the following:— Collections (MT 400, 410, 412, 420,

422, 430) — Cash letters (MT 450, 455, 456) — Documentary credits (MT 700, 701,

705, 707, 710, 711, 720, 721, 730, 732,734, 740, 742, 747, 750, 752, 754, 756)

— Guarantees (MT 760, 767, 768, 769) — Where to find information in the

SWIFTStandards to help you completeCategory 4 and 7 messages

— Advice on how to formulate the relatedpayment order, MT 202, to execute thetransfer of funds

— How to create common groupmessages (MT 791, 795, 796, 799).

38

SWIFT Training — Trade services market

Collections and documentary credits


39

Quick Start - SWIFT trade finance messages e-learning

This Quick Start module is especiallyadapted for anyone who needs to learnand understand the fundamentals of howSWIFT messages are used in the Tradeservices market. It covers the mostcommonly used message types of category 4 (collections and cash letters)and category 7 (documentary credits andguarantees).

– A user-friendly and easy way to learnabout the basics of SWIFT Tradeservices messages

– Practical examples increase yourlearning retention

– Test what you have learnt throughexercises

Who is this module designed for?— Current and new users who need a

general overview of SWIFT Tradeservices messages

— Anyone who is interested in SWIFTTrade services messages.

Module content— SWIFT in the SWIFT trade market— Issue of a documentary credit and

related message— Issue of a documentary credit with a

reimbursing bank— Issue of a collection instruction— The following message types are

covered:— Issue of a documentary credit

(MT 700)— Amendment of a documentary credit

(MT 707)— Acknowledgement (MT 730)— Authorisation to reimburse (MT 740)— Reimbursement claim (MT 742)— Advice of payment/acceptance/

negotiation (MT 754)— Advice of reimbursement or

payment (MT 756) — Advice of payment (MT 400)— Acknowledgement (MT 410)— Advice of acceptance (MT 412)— Tracer (MT 420)— Advice of fate and request for

instructions (MT 422)— Exercises.

“The instructor was able to illustrate the SWIFTNet overview with experiences fromdifferent market infrastructures and payment systems. The course gave colleagues an excellent understanding of SWIFTNet, especially to those that were new to the subject.”

Steve NikerAbbey National PLC

41

SWIFTNet andinterfaces

This course is ideal if you need practical,in-depth information on all aspects thatrelate to FIN.

Duration: two days

– Receive a very good understanding ofthe operational aspects of SWIFT

– Learn how to perform day-to-day tasksto manage your FIN system

– Understand the basic features andtasks related to User SecurityEnhancement (USE)

– Get the necessary backgroundknowledge to be able to successfullyexchange authenticator keys

Who should attend?Interface administrators, back-office staffand managers, security officers andauditors.

Prior knowledgeIt is an advantage to have some basicknowledge about SWIFT.

Course contentThis course covers:— Overview of SWIFTNet FIN — Detailed description of the structure of

FIN messages— Monitoring the message flow, daily

reports and network notifications— Retrieval of previously sent or received

messages— Broadcasts— Test and Training facilities— USE equipment and accessories— How to customise Integrated Circuit

Cards (ICCs)— Occasional operations such as

activating a new set, changing thewhitelist flag, etc.

— Connecting to the SWIFT network— Pre-agreements, Secure Transmission

Key (STK), RSA keys and Certificate (CV)— Bilateral Key Exchange theory— SWIFT documentation and support.

42

SWIFT Training — SWIFTNet and interfaces

Introduction to FIN


43

Managing your SWIFT connection

This course is ideal if you need practical,in-depth information on all aspects thatrelate to connecting to SWIFT.

Duration: two days

– Receive a very good understanding ofthe operational aspects of SWIFT

– Learn how to perform day-to-day tasksto manage your SWIFT connection

Who should attend?Interface administrators, back-office staffand managers, security officers andauditors.

Prior knowledgeIt is an advantage to have some basicknowledge about SWIFT.

Course contentThis two-day course covers:— Overview of the SWIFT network, the

different types of lines, encryption andlogical access

— Detailed description of the structure ofSWIFT messages

— Monitoring the message flow, dailyreports and network notifications

— Retrieval of previously sent or receivedmessages

— Broadcasts— Test and Training facilities— Short overview of USE (User Security

Enhancement)— SWIFT documentation and support.

An ideal course for anyone who managesSWIFT card readers and Integrated CircuitCards (ICCs), or for anyone who needs toknow how authenticator keys are exchanged with correspondents.

Duration: one day

– Understand the basic features andtasks related to User SecurityEnhancement (USE)

– Get the necessary backgroundknowledge to be able to successfullyexchange authenticator keys

Who should attend?Security officers, interface administrators,back-office staff and auditors.

Prior knowledgeWe recommend that you first attend the‘Managing your SWIFT connection’ course.

Course contentThis one-day course covers:— USE equipment and accessories— Receiving the cards and card readers— How to customise Integrated Circuit

Cards (ICCs)— Occasional operations such as

activating a new set, changing the whitelist flag, etc.

— Connecting to the SWIFT network— Pre-agreements— Secure Transmission Key (STK)— How to generate public and secret

RSA keys— Certificate (CV)— Bilateral Key Exchange theory.

Introduction to USE - Basic steps to SLS and BKE

Your SWIFTNet migration has enabled your access to the FIN service over SWIFTNet. Next to using SWIFTNet FIN, SWIFTNet offers several other possibilities to optimise your investment and re-use your SWIFT infrastructure. This course brings you up to speed on SWIFTNet services, products and security in just one day.

Duration: one day

– Acquire a working knowledge ofSWIFTNet services, products andsecurity

– Prepare for SWIFTNet-related projectsand discussions in your institution

– Prepare for more specific SWIFTNet-related technical courses


Who should attend?— Anyone requiring a good understanding

of SWIFTNet services, products,security and features

— Anyone who needs fundamentalSWIFTNet knowledge that is requiredfor more specific technical coursessuch as 'Managing SWIFTAllianceGateway', ‘Managing SWIFTAllianceStarter Set’ and 'Managing yourSWIFTNet resilience'.

Prior knowledgeThis is an intermediate-level technicalcourse, requiring an understanding of ITfundamentals.

Course contentThis course covers the following:— Introduction: SWIFTNet at a glance— The Secure IP Network, including

resilient network access options— The core SWIFTNet messaging

services and their features: SWIFTNetInterAct, SWIFTNet FileAct, SWIFTNetBrowse

— SWIFTNet interfaces: SWIFTNet Link,SWIFTAlliance Gateway, SWIFTAllianceWebStation, SWIFTAlliance Messenger,SWIFTAlliance Starter Set

— SWIFTStandards XML— SWIFTNet security: layered security,

PKI and SWIFTNet security officers.

44


Understanding SWIFTNet services and security NNeeww!!

Designed to teach SWIFTNet securityofficers how to carry out their tasks successfully.

Duration: one day

– Get to know the responsibilities andactions required of a SWIFTNetsecurity officer

– Understand the principles of Public KeyInfrastructure (PKI), the registration andcertification process and the certificatedirectory

– Understand how an institutionsubscribes to SWIFTNet PKI

– Know and understand all the actionsyou have to carry out as a SWIFTNetsecurity officer

– Access detailed reference informationprovided as hand-outs

Who should attend?Security officers, back-office managers,security staff and IT management.

Prior knowledgeWe recommend that security officers firstfollow the ‘Understanding SWIFTNetservices and security’ course.

Course contentThis course covers the following topics:— SWIFTNet security layers— Public Key Infrastructure theory— Setting up the SWIFTNet Public Key

Infrastructure— Certificate types and classes— SWIFTNet directory and naming

guidelines— Online certificate management — Web certificates— Role based access control— Case studies.

Public Key Infrastructure (PKI) for SWIFTNet security officers


45

Implementing SWIFTNet services and solutions NNeeww!!

SWIFT provides a complete range of end-to-end solutions covering every aspect of financial services processing. In addition to SWIFTNet FIN messaging, new solutions for bulk payments, real-time cash reporting and investment funds distribution etc. are available.‘Implementing SWIFTNet services and solutions’ is a comprehensive course for the preparation of your infrastructure upgrade or new connection to SWIFTNet.

Duration: one day

– Helps you to determine the correctinfrastructure configuration for yourspecific SWIFTNet usage thatcorresponds to your throughput andresilience requirements

– Enables you to smoothly implementSWIFTNet services and solutions inyour Institution

– Design your infrastructure to bescalable towards usage of moreSWIFTNet services and solutions

Who should attend?Staff involved with your implementationproject: project leaders, networkadministrators, interface administrators, ITand telecommunication infrastructureteams, etc.

Prior knowledgeWe strongly recommend that you firstfollow the ‘Understanding SWIFTNetservices and security’ course. In addition,a good understanding of IT andnetworking fundamentals is required.

Course contentThis technical course follows the best-practice approach for a smoothimplementation:— Project initiation and design:

bandwidth, resilience, interfaceplatform requirements, etc.

— Ordering and provisioning withemphasis on specific technical detailsin the order forms

— Implementation: connectivity, NAT, firewalls, interface software,integration, etc.

— Testing and going live— Upgrading your infrastructure.

This introductory hands-on course covers the operating aspects of both SWIFTAlliance Access and SWIFTAlliance Entry. It also includes BKE on SWIFTAlliance.

Duration: two days

– Practise the manual creation ofmessages on SWIFTAlliance Access orEntry

– Clearly understand the creation,verification, authorisation andmodification process

– Learn how to make system queries andperform other day-to-day tasks

– Learn both by listening to the instructorand by doing practical exercises on theSWIFTAlliance interface

Who should attend?Interface administrators, back-office staffand managers and security officers.

Prior knowledge— We recommend that you first attend the

‘Introduction to FIN’ course— A good general knowledge of User

Security Enhancement (USE), includingSecure Login and Select (SLS) and Bilateral Key Exchange (BKE) is necessary

— A basic knowledge of Windows orexperience with a Windows-basedapplication is recommended.

Course contentThis two-day course covers:— An introduction to SWIFTAlliance— Manual message manipulation from

creation to release— Connection to the SWIFT network (SLS) — Setting up the authentication

environment (BKE) — Using SWIFTAlliance functions to

configure cards (ICCs)— Message File inquiries— Basic Event Journal inquiries— Monitoring the system for general status

inquiries.

46


Operating SWIFTAlliance Access and Entry


47

Managing SWIFTAlliance Entry

If you are responsible for configuring and maintaining your SWIFTAlliance Entrysystem, then this hands-on course will help you get the most out of your interface.

Duration: two days

– Learn how to set-up and run theSWIFTAlliance Entry interface

– Understand the general house-keepingrequirements to manage your interfaceefficiently

– Understand how to connect to externalor back-office applications

– Learn both by listening to the instructorand by doing practical exercises on aSWIFTAlliance Workstation

Who should attend?IT staff (developers, etc.) and managers,interface administrators and back-officemanagers.

Prior knowledgeWe recommend that you first attend the‘Operating SWIFTAlliance Access andEntry’ course.

Course contentThis course covers:— Installation of patches, Message Syntax

Tables and BIC files— System management and system

administration applications— Archive and backup procedures— Advanced searches in the Message File

and Event Journal— Security definition application: profiles,

users and passwords— Message Partners and routing:

connectivity of SWIFTAlliance Entry withexternal applications and printers

— Monitoring the system for general statusinquiries

— SWIFTNet configuration.

If you are responsible for configuring andmaintaining your SWIFTAlliance Accesssystem, then this hands-on course will help you get the most out of your interface.

Duration: two days

– Learn how to maintain and configurethe SWIFTAlliance Access interface

– Understand the general house-keepingrequirements to manage your interfaceefficiently

– Understand how to connect to externalor back-office applications via filetransfer

– Learn both by listening to the instructorand by doing practical exercises onSWIFTAlliance Access

Who should attend?Back-office managers, IT staff (developers,etc.) and managers and interfaceadministrators.

Prior knowledgeWe recommend that you first attend the ‘Operating SWIFTAlliance Access and Entry’ course.

Course contentThis course covers:— Overview of installation of patches,

Message Syntax Tables and BIC files — Security definition application: profiles,

users and passwords— Archive and backup procedures— System Management application: how

to change parameters and how toactivate or de-activate alarms

— Routing application: defining the routingrules

— Overview of Message Partners:connectivity of SWIFTAlliance Accesswith its external applications andprinters

— Scheduling automatic operations— Advanced searches in the Message File— SWIFTNet configuration.

Managing SWIFTAlliance Access

This advanced hands-on module covers the technical aspects of SWIFTAllianceAccess running on a Windows 2000platform.

Duration: three days

– Learn how to install, upgrade, configureand manage your SWIFTAllianceAccess interface

– Improve your understanding of theSWIFTAlliance Access interface to beable to answer queries and solveproblems without assistance


Who should attend?Interface administrators, IT staff andmanagers and back-office managersresponsible for SWIFTAlliance Access on Windows 2000.

Prior knowledge— It is absolutely necessary to have a

good general knowledge ofSWIFTAlliance Access. This can beachieved by attending the ‘ManagingSWIFTAlliance Access’ course

— A good basic knowledge of Windows2000 is necessary.

Course contentThis three-day course covers:— The SWIFTAlliance Access environment— Installation of the SWIFTAlliance

Access and SWIFTAlliance Workstationsoftware

— The SWIFTAlliance folder and filestructure

— System integrity and recovery— SWIFT connection problems— Advanced routing— Linking to SWIFTAlliance— Formats of files from back-office

applications and validation of thesefiles by SWIFTAlliance

— Archive, backup and restore from aWindows 2000 point of view

— Failure and recovery— Firewalls and fixed port allocation for

the SWIFTAlliance Access environment— Support tools, troubleshooting and tips

and tricks.

48


SWIFTAlliance Access technical on Windows 2000


49

SWIFTAlliance Access technical on UNIX

This advanced hands-on three days course covers the technical aspects of SWIFTAlliance Access running on a UNIX platform.

Duration: three days

– Learn how to install, upgrade, configureand manage your SWIFTAllianceAccess interface

– Improve your understanding of theSWIFTAlliance Access interface to beable to answer queries and solveproblems without assistance


Who should attend?Interface administrators, IT staff andmanagers and back-office managersresponsible for SWIFTAlliance Access onUNIX.

Prior knowledge— It is absolutely necessary to have a good

general knowledge of SWIFTAllianceAccess. This can be achieved byattending the ‘Managing SWIFTAllianceAccess’ course

— A good basic knowledge of UNIXsystems management is necessary.

Course contentThis course covers:— The SWIFTAlliance Access environment— Installation of the SWIFTAlliance

Access and SWIFTAlliance Workstationsoftware

— The SWIFTAlliance folder and filestructure

— System integrity and recovery— SWIFT connection problems— Advanced routing— Linking to SWIFTAlliance— Formats of files from back-office

applications and validation of thesefiles by SWIFTAlliance

— Archive, backup and restore from aWindows 2000 point of view

— Failure and recovery— Firewalls and fixed port allocation for

the SWIFTAlliance Access environment— Support tools, troubleshooting and tips

and tricks— Troubleshooting.

Attending this course will enable you to route, store and process SWIFTStandards XML messages via SWIFTAlliance Access 5.9 (through a SWIFTAlliance Gateway or SWIFTAlliance Starter Set).

The course also includes information on how to configure and use the browser-based GUI interface for FIN and SWIFTStandards XML messages, called SWIFTAlliance Messenger 2.0.

Duration: one day

– Gain a clear understanding of the newXML format support and functionality inSWIFTAlliance Access 5.9

– Get the necessary knowledge onSWIFTAlliance Messenger 2.0 and howto implement it

Who should attend?All SWIFTAlliance Access interfacesupervisors and system administrators

Prior knowledgeWe recommend that you first haveattended the 'Operating SWIFTAllianceAccess and Entry' and 'ManagingSWIFTAlliance Access' courses. A goodSWIFTNet and XML knowledge isrecommended, as taught in the courses'Understanding SWIFTNet services andsecurity' and 'UnderstandingSWIFTStandards XML'.

Course contentThis one-day technical course covers:— Introduction— XML concept and support for XML in

SWIFTAlliance Access 5.9— Connectivity to the SWIFTNet network— Connectivity to your back-office— Concept of SWIFTAlliance

Messenger 2.0— SWIFTAlliance Messenger 2.0 set-up

and configuration— SWIFTAlliance Messenger 2.0

workspace— XML and FIN message flow via

SWIFTAlliance Messenger 2.0— System requirements.

50


SWIFTAlliance Access 5.9 and SWIFTAlliance Messenger 2.0 release seminar NNeeww!!


51

Managing MQSA for SWIFTAlliance

Did you know that MQSA has many advanced features such as reconciliation of SWIFT messages with acknowledgements, delivery reports and non-delivery warnings, and even allows sending information regarding Bilateral Key problems to your back-office?

Duration: one day

– This course helps you in getting themost out of your MQSAimplementation, with lessadministrative overhead and manualinterventions as a result

– Guided by an experienced instructor,you will receive hands-on exercises onconfiguring and managing MQSA

Prior knowledge— We recommend that you first attend the

‘Operating SWIFTAlliance Access andEntry’ and ‘Managing SWIFTAllianceAccess’ course

— A good knowledge of the current releaseof SWIFTAlliance Access 5.5 andWebSphere 5.3 are required. Especiallymaintenance and administering.

Who should attend?Back-office managers, IT staff (developers,etc.) and managers and interfaceadministrators.

Course contentThis hands-on course covers:— The installation process including

upgrades and patch installation— Backup and restore scenarios— Configuration of parameters and queue

details— Routing of input and output messages

using application routing codes; theDAC trailer

— Reconciliation of ACK/NAKs anddelivery reports, local reconciliationusing MQ reports

— Hands-on exercises and case studies.

This hands-on course will help you to implement, configure and manage SWIFTAlliance Starter Set in your infrastructure. After having attended this one-day training course, you should be well prepared and able to deploy SWIFTAlliance Starter Set successfully.

Duration: one day

– Gain the necessary knowledge on howto implement and manage theSWIFTAlliance Starter Set

Who should attend?IT staff (developers, etc.) and managers,security officers, interface administratorsand back-office managers.

Prior knowledgeIf you are new to SWIFTNet, then westrongly recommend that you first followthe course ‘Understanding SWIFTNetservices and security’. If yourresponsibilities include securitymanagement, then we recommend thatyou also follow the course ‘Public KeyInfrastructure for SWIFTNet securityofficers’.A good knowledge of SWIFTAllianceAccess/Entry is higly recommended.

Course contentThis course covers:— SWIFTAlliance Starter Set architecture— Installation of the SWIFTAlliance Starter

Set, SWIFTAlliance WebStation andAdmin GUI

— Post- installation activities— Configuring the SWIFTAlliance Starter

Set:— SWIFTNet users and certificates— Event handling and monitoring— Advanced configuration tasks and

commands— SWIFTAlliance WebStation:

— Introduction to FileAct— Sending and getting a file.

Managing SWIFTAlliance Starter Set

This hands-on course will help you configure and manage SWIFTAlliance Gateway. After having attended this two-day training programme you should be wel prepared and able to deploy SWIFTAlliance Gateway successfully.

Duration: two days

– Experience hands-on how to manageand configure your SWIFTAllianceGateway

– Understand how to connect yourSWIFTAlliance Gateway to back officesystems

Who should attend?SWIFTAlliance Gateway administrators, ITinfrastructure and implementation teams.

Prior knowledgeAs this is a technical course, a goodunderstanding of system administration isrequired. If you are new to SWIFTNet, westrongly recommend that you first followthe course ‘Understanding SWIFTNetservices and security’. If yourresponsibilities include securitymanagement, we recommend that youalso follow the course ‘PKI for SWIFTNetsecurity officers’.

Course contentThis two-day technical course covers thefollowing topics:— SWIFTAlliance Gateway architecture

— SWIFTAlliance Gateway as aconcentrator

— Internal architecture— Operators and SWIFTNet Users

— The SAG Admin GUI— SAG Operators— SWIFTNet Users

— Operating and monitoringSWIFTAlliance Gateway— System control— The Event Journal— Backup and restore

— Connecting applications— Connecting via Remote API (RA)— Connecting via WebSphere MQ— SWIFTNet Browse— Securing your connections

— Using File Transfer— Introduction to FileAct— File Transfer Agent (FTA)— File Transfer Integrated (FTI)— Manual file transfer from

WebStation (FTGUI).

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Managing SWIFTAlliance Gateway


53

Troubleshooting your SWIFT environment NNeeww!!

This course will help you to analyse and troubleshoot your SWIFT infrastructure more efficiently. It includes troubleshooting on SWIFTNet Link, SWIFTAlliance Gateway or SWIFTAlliance Starter Set, SWIFTAlliance WebStation and FIN.

Please note that if you are using a SWIFTNet Link - SWIFTAlliance Access/ Entry infrastructure, you will benefit more from attending the (upcoming) troubleshooting course focusing on this specific configuration: ‘Troubleshooting SWIFTNet Link- SWIFTAlliance Access/Entry’.

Duration: one day

– Gain the necessary knowledge on howto collect information and to analyse it

– Gain the knowledge of tools andcommands to test and troubleshoot

– Learn about the art of troubleshootingyour SWIFT infrastructure

– Solve your problems quicker by firstanalysing them yourself

Who should attend?SWIFT support staff within a bank, systemadministrators and network people.

Prior knowledgeIf you are new to SWIFTNet, we stronglyrecommend that you first follow thecourses 'Understanding SWIFTNetservices and security' and 'ManagingSWIFTAlliance Gateway'.

A good knowledge of SWIFTNet Link,SWIFTAlliance Gateway, SWIFTAllianceWebStation and your FIN interface ishighly recommended.

Course contentThis technical course covers the followingtopics:— The SWIFT environment in a nutshell— Troubleshooting:

— SWIFTNet Link— SWIFTAlliance Gateway— Remote API— SWIFTAlliance WebStation— FIN interface

For each of the above topics, we will have a look at how to investigate and analyse problems. Per component, the following will be explained:— Tools or commands— Logs to collect information— Analyse information— Error messages— Time outs— Certificates issues— Problem/solution scenarios

— Case study - You experience a lot oftroubles with an existing configuration:which tools and logs should you use tofind out what the problem is?

Can you ensure operational continuity when disaster strikes? Are you still ableto guarantee a satisfactory service level to your customers? This course is your guide to a resilient SWIFTNet messaging infrastructure.

Duration: one day

– Understand the various resilienceconfigurations available for yourSWIFTNet infrastructure

– Understand the technicalities ofSWIFTNet disaster recoveryprocedures (e.g., certificatemanagement)


– An ideal complement to the moreproject- and audit-oriented ‘YourSWIFTNet Resilience Toolkit’ e-learningmodule

Who should attend?SWIFTAlliance Access, SWIFTAllianceEntry and SWIFTAlliance Gatewayadministrators, IT infrastructure andimplementation teams, business continuitymanagers with a technical background.

Prior knowledgeAs this is a technical course, a goodunderstanding of system administration isrequired. You will need knowledge ofSWIFTNet PKI, such as delivered in thecourses ‘Understanding SWIFTNetservices and security’ or ‘Public KeyInfrastructure for SWIFTNet securityofficers’. If you use SWIFTAllianceGateway or SWIFTAlliance Access/Entry,you must have experience in managingthese interfaces, as taught in the courses‘Managing SWIFTAlliance Gateway’,‘Managing SWIFTAlliance Access’ and‘Managing SWIFTAlliance Entry’.

Course contentThis technical course covers the followingtopics:— Technical introduction

— The SWIFTNet socket concept— Redundancy inside a socket -

concentrators— Redundancy inside a socket - SIPN

access— Disaster recovery for business

applications running on a localSWIFTNet Link or WebStation— Technical introduction: messaging

application and SWIFTNet Link onthe same host

— Case study: recovery ofSWIFTAlliance Access on same hostas SWIFTNet Link

— Case study: recovery of standaloneSWIFTAlliance WebStation

— Disaster recovery for businessapplications running through aconcentrator/socket— Technical introduction messaging

application and connecting throughSWIFTAlliance Gateway

— Recovery procedures— Multiple sites

— Case study: cold backup - switch alloperations to disaster site

— Case study: active /inactive socket -switch to socket on disaster site

— Case study: dual active socket -configure dual active sockets acrosstwo sites

— Best practices.

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Managing your SWIFTNet Resilience


55

Disaster recovery for SWIFTAlliance Access and Entry NNeeww!!

As a financial institution, your SWIFT operations department is a critical nerve centre that deserves special attention. A technical failure can easily result in service disruption. To minimise the impact of failure to your business, you should be prepared for any disaster that might happen. This course gives you best practice guidelines for business continuity planning and enables you to manage the disaster recovery processes for your SWIFTAlliance Access/Entry configuration.

Duration: one day

– Understand how to do businesscontinuity planning using best practiceguidelines

– Understand the technicalities ofSWIFTNet disaster recoveryprocedures (e.g., certificatemanagement), applied to yourSWIFTAlliance Access or Entryinterface


– An ideal complement to the moreproject- and audit-oriented 'YourSWIFTNet Resilience Toolkit' e-learningmodule

Who should attend?SWIFTAlliance Access/Entryadministrators, business continuitymanagers with a technical background,etc.

Prior knowledgeAs this is a technical course, a goodunderstanding of system administration isrequired. You will need knowledge ofSWIFTNet PKI, such as delivered in thecourses 'Understanding SWIFTNetservices and security' or 'PKI forSWIFTNet security officers'. You musthave experience in managing theSWIFTAlliance Access or Entry interfaces,as taught in the courses 'ManagingSWIFTAlliance Access' and 'ManagingSWIFTAlliance Entry'.

Course contentThis one-day technical course covers thefollowing topics:— Business continuity planning: best

practice guidelines— Principles of disaster recovery for

SWIFTNet applications— Geographical resilience— SWIFTNet Link and certificate

management— Useful commands

— Case study: recovery for SWIFTAllianceAccess— Synchronising your live, local and

remote back-up systems— PKI certificates and security profiles

management— Resuming messaging— Tips and tricks

— SIPN access resilience.

‘Disaster recovery for SWIFTAllianceAccess and Entry’ or ‘Managing yourSWIFTNet resilience’?'Disaster recovery for SWIFTAllianceAccess and Entry' focuses on theresilience technicalities of the SWIFTNetFIN interfaces SWIFTAlliance Access/Entrywith a direct connection to SWIFTNet. If you use or plan to use a concentratorarchitecture with SWIFTAlliance Gateway,we recommend the course 'Managingyour SWIFTNet Resilience', whichprovides an overview of SWIFTNetResilience at a higher level.

This toolkit will give you best practice guidelines on creating a comprehensive business continuity plan. You will learnhow to apply these guidelines to your SWIFT environment. It also informs you about resilience configurations for your SWIFTNet infrastructure and on how to integrate these elements into your resilience strategy and business continuity plan. In a world of uncertainty, preparationis everything!

– Get best practice guidelines on buildinga business continuity plan

– Understand which and how SWIFTNetelements should be integrated in yourresilience strategy

– Includes technical referenceinformation for system and networkadministrators

– An ideal complement to the technicalcourses ‘Managing your SWIFTNetResilience’ or ‘Disaster recovery forSWIFTAlliance Access and Entry’

– Immediately available as a training andreference tool on your PC

Who is this module designed for?Business continuity project managers,auditors, SWIFT administrators.

Prior knowledgeNo previous SWIFT knowledge isnecessary for the best practice guidelines.

Module contentThis module covers the following topics:— Section 1 - Introduction

— What is a business continuity plan— Initiation— Current situation review— Identification of critical elements— Risk analysis— Business impact analysis

— Section 2 - Building your businesscontinuity plan— Personnel— Technology components including

SWIFTNet Resilience elements— Facilities and disaster site strategies— Backup, storage and recovery

strategy— Communication

— Section 3 - Implementing your plan— Testing your plan— Conducting trainings— Maintaining your plan— Distributing your plan.

System requirementsThe toolkit runs under Windows ME,Windows 2000 or Windows XP. Pentium300 MHz, 128 MB RAM, 65.000 colours at800x600 resolution, CD-ROM. Asoundcard is strongly recommended.Other configurations may worksatisfactorily but have not been tested.

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Your SWIFTNet Resilience toolkit e-learning


57

Health check - Optimising your SWIFT infrastructure NNeeww!!

Health checks performed in a number of institutions have proved that there is in many cases a gap between the ideal situation of your SWIFT infrastructure and the current situation in your institution. In some cases, different functionalities which make your live easier are not being used. By implementing the correct components, surveying the correct parameters and using the SWIFTNet infrastructure in a correct way, you will be able to benefit more from your investment in SWIFT: decrease the operational costs of your financial traffic and guarantee an error free service level to your customers.

Duration: depending on your requirements

– Learn where your single points offailure are

– Is your SWIFT environment as secureas you think it is?

– Recommendations from a neutral thirdparty to improve resiliency and disasterrecovery

– Analyse procedures and processes andsuggest improvements if necessary

– Segregation of duty check

If you would like to be sure that you aregetting the most out of your SWIFTinvestment, but lack the time, theresources or the knowledge, contact theSWIFT Training team in your region to setup a Health check in your institution. Anexperienced instructor will first analyseyour current SWIFT infrastructure andbased on this analysis make

recommendations on how to improve, finetune or optimise it. This check can bedone on several levels, from technical overbusiness continuity planning, security,people and procedures to business flows.

ContentThis Health check service is based onyour needs and interests, which meansthat the timing depends on this as well. As a requester of this service, we ask youup front specifications of your needs andhaving access to your SWIFTNetinfrastructure. You can leave the rest up tothe SWIFT Training team!

Who should you contact?For requests, please contact your regionalSWIFT Training office or complete theonline request form.

This Quick Start module covers everythingyou need to know to be able to set-up and perform the Bilateral Key Exchangewhich is required to be able to sendauthenticated SWIFT messages betweenyou and your correspondents.

– Gain the necessary knowledge neededto be able to exchange authenticatorkeys


– Practical examples to increase yourlearning retention

Who is this module designed for?This module is designed for personnelinvolved in Bilateral Key Exchange.

Module content— How to exchange bilateral

authenticator keys— Pre-agreements— Secure Transmission Key (STK)— How to generate the RSA keys— How to request a Certificate (CV).

Quick Start - Bilateral Key Exchange e-learning

59

Audit


61

SWIFT Audit guidelines

This course provides you with theinformation that will allow you to audityour SWIFT system in complete confidence.

Duration: two days

– Get an understanding of different areaswhere potential risks exist and learnhow these risks can be avoided. Theserisk areas include the access to theSWIFT interface and to the SWIFTnetwork, segregation of duties,accountability for the messages,integrity and confidentiality of themessages and resilience of the SWIFTinterface

– Get a list of documents, data and toolsthat can be useful to perform an auditof a SWIFT system

– Perform exercises to practise someconcepts and tools learned during thecourse, using printouts of data relatingto situations that can occur in financialinstitutions

Who should attend?— All auditors who will perform an audit of

a SWIFT system used by a financialinstitution

— Security officers and anybody else whowants to be aware of the potential risksin different areas regarding the use of aSWIFT system

Prior knowledgeA basic knowledge about SWIFT and/orabout a SWIFT interface is useful but notrequired.

Course contentThis two-day course covers:— Overview of SWIFT— Access to the SWIFT interface and to

the SWIFT network— Integrity, confidentiality and other

security controls— Audit trails— Archive, backup and business continuity

planning— Example of an auditor’s requirement list.

NoteThis course uses SWIFTAlliance to illustratedifferent security concepts. Other SWIFTinterfaces have different layouts of screensand printouts, but the general concepts arealways the same.

63

Registration contacts

North America

United States of America Ms Joann CastroSWIFT TrainingEmail: [email protected]: +1 212 455 1891Fax: +1 212 455 1815

BahamasMr Frank SaundersSG HambrosEmail: [email protected]: +1 242 302 5105Fax: +1 242 326 6709

CanadaMs Bev MorinCanadian Bankers AssociationEmail: [email protected]: +1 416 362 6093 ext. 240Fax: +1416 362 0563

Latin America

ArgentinaMr Agustin Rodolfo MolinariHSBC Banco RobertsEmail: [email protected]: +5411 4311 7388 / 4312 5287Fax: +5411 4313 3435

BrazilMr Jose GambiniFinancewareEmail: [email protected]: +55 11 3262 2058Fax: +55 11 3262 2095

ChileMr Alejandro E. AlarconAsosiacion de Bancos e InstitucionesFinancieras de ChileEmail: [email protected]: +562 671 7149Fax: +562 698 8945

Columbia (except for courses onSWIFTNet and interfaces)Mr Jorge Garcia AndradeBanco de Comercio Exterior S.A.Email: [email protected]: +571 336 7726 / 341 0677 ext. 2247Fax: +571 282 7321

UruguayMr Pablo OroñoEmail: [email protected]: +598 2 902 0429Fax: +598 2 903 2755

Belize, Bolivia, Colombia (SWIFTNet andinterfaces), Costa Rica, Cuba, DominicanRepublic, Ecuador, El Salvador,Guatemala, Honduras, Mexico, Nicaragua,Panama, Peru, Puerto Rico, Suriname andVenezuelaMr Ricardo NunezBCG - Business Computer GroupEmail: [email protected]: +58 212 266 2043 / 263 5734Fax: +58 212 266 3676URL: http://www.bcg.com.ve

Asia Pacific and Japan

AustraliaMs Amanda WrightSWIFT Services AustraliaEmail: [email protected]: +612 9225 8101Fax: +612 9225 8111

Brunei Darussalam, Cambodia, China,Hong Kong, Philippines and VietnamMs Tammy TsangSWIFT TrainingEmail: [email protected]: +852 2107 8700Fax: +852 2107 8799

Bangladesh, Bhutan, India, Nepal and Sri LankaMr Vinod S. MuzumdarScandentEmail: [email protected]: +91 22 2283 2674/4870Fax: +91 22 2281 9064

IndonesiaMr Wibowo PudjiantoroBank Tabungan NegaraEmail: [email protected]: +62 21 633 6789 ext. 8818Fax: +62 21 634 6724

Japan (SWIFT User Group Members)Ms Ayako ArakawaTokyo Bankers AssociationEmail: [email protected]: +81 3 52 52 3807Fax: +81 3 52 52 3769

Japan (SWIFT User Group non-members)Ms Mieko Morioka/Ms Yuriko IrieSWIFT TrainingEmail: [email protected]/[email protected]: +81 3 52 23 7400Fax: +81 3 52 23 7439

Republic of KoreaMs Jenny KoK.F.T.C.Email: [email protected]: +82 2 531 1465Fax: +82 2 564 4391

MalaysiaMr Kan Chee WengMalayan Banking BerhadEmail: [email protected]: +603 2074 1672Fax: +603 2034 5919

SingaporeThe Association of Banks in SingaporeEmail: [email protected]: +65 224 4300Fax: +65 224 1785

TaiwanMs Serena KungChina Trust Commercial BankEmail:[email protected]: +886 2 2722 2002 ext. 7551Fax: +886 2 2723 4853

ThailandMs Sasipim ChampaiboomThe Siam Commercial BankEmail: [email protected]: +662 544 1251Fax: +662 937 7638

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SWIFT Training — Registration contacts



65


Europe, Middle East and Africa

Albania, Belgium, Bahrain, Bosnia andHerzegovina, Bulgaria, Channel Islands,Croatia, Czech Republic, Denmark,Estonia, Finland, Greece, Hungary, Ireland,Latvia, Lebanon, Lithuania, Luxembourg,The Netherlands, Norway, Oman, Poland,Qatar, Romania, Saudi Arabia, Sweden,Turkey, Slovenia, United Kingdom, UnitedArab Emirates and YemenMs Joelle MeneveSWIFT TrainingEmail: [email protected]: +32 2 655 4365Fax: +32 2 655 4048

Andorra, Armenia, Austria, Azerbaijan,France, Germany, Italy, Monaco, Spain,Switzerland, Ukraine and all Africancountries unless stated otherwiseMr Bernard DuliereSWIFT TrainingEmail: [email protected]: +32 2 655 3293Fax: +32 2 655 4048

AlgeriaMs YahiaouiBanque d’AlgerieEmail: [email protected]: +213 21 74 90 06Fax: +213 21 74 95 78

CameroonMr B. BelibiAssociation Professionnelle desEtablissements de Crédits du CamerounEmail: [email protected]: +237 2 23 5401Fax: +237 2 23 5402

CyprusMs Yiannoula PhocaCentral Bank of CyprusEmail:[email protected]: +357 22 71 4271Fax: +357 22 37 8153

EthiopiaMr Tesfaye TeshomeNational Bank of EthiopiaEmail: [email protected]: +251 151 1731Fax: +251 151 4588

GhanaMr M.K. NarhThe Bank of GhanaEmail: [email protected]: +233 21 664 523Fax: +233 21 660 823

LibyaMr Hadi SarkekCentral Bank of LibyaEmail: [email protected]: +218 21 333 35 89Fax: +218 21 333 31 13

MaltaMr Vincent AttardCentral Bank of MaltaEmail: [email protected]: +356 24 7480Fax: +356 24 3051

MauritiusMr Ravine PokhunState Bank of MauritiusEmail: [email protected]: +230 202 15 56Fax: +230 202 12 34

MoldovaMr Eduard ZemcicNational Bank of MoldovaEmail: [email protected]: +373 2 248 668Fax: +373 2 210 646

NigeriaMr G. LadanCentral Bank of NigeriaEmail: [email protected]: +234 9 61 63 73 79Fax: +234 9 61 63 83 55

PortugalMr Manuel ApuraBanco de PortugalEmail: [email protected]: +351 21 312 8224Fax: +351 21 312 8101

Russian FederationMs Valentina LesnikovaAlliance FactorsEmail: [email protected]: +7 095 967 1491Fax: +7 095 241 4650URL: http://www.swift.ru

RwandaMr Vianney KagaboBanque Nationale du RwandaEmail: [email protected]: +250 57 5445Fax: +250 57 2551

SenegalMr Bassirou DiagneSociété Générale de Banques au SénégalEmail: [email protected]: +221 839 5589Fax: +221 823 9036

Serbia and MontenegroMrs Ljiljana DragicevicPodgoricka Banka ADEmail: [email protected]: +381 81 40 51 17/40 51 01Fax: +381 81 40 51 07

SlovakiaMr Marian DanisVseobecna Uverova BankaEmail: [email protected]: +421 2 5955 8226Fax: +421 2 5055 1306

TanzaniaMr Joseph M. MassaweBank of TanzaniaEmail: [email protected]: +255 22 21 14 772Fax: +255 22 21 38 370

TunisiaMrs Samira Ben MahmoudBanque Centrale de TunisieEmail: [email protected]: +216 71 340 588 / 349 922Fax: +216 71 340 615

Or, register online via our websitewww.swift.com/training.

If our classroom courses are not exactlywhat you are looking for, we can tailor a course to your specific needs and deliver it in your offices.

Please fill in the required information onthe online on-site request form(www.swift.com/training - On-site training)and one of our course coordinators willcontact you shortly with a proposal.

If you prefer, you may also contact yourlocal SWIFT office directly. They can tellyou more about our on-site service.

North, Central and Latin AmericaMs Joann Castroemail: [email protected] Tel: +1 212 455 1891 Fax: +1 212 455 1815

Europe, Middle East and AfricaMs Muriel Vandersmissen email: [email protected] : +32 2 655 45 19 Fax: +32 2 655 40 48

Asia Pacific and JapanMs Tammy Tsangemail: [email protected]: +852 2107 87 00 Fax: +852 2107 87 99

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SWIFT Training — On-site training

On-site courses with SWIFT Training

“Having SWIFT for on-site training gave us the possibility to have a training coursethat was tailor-made according to our needs. The instructor was very competent. Heanswered all the issues addressed to him and made the training very interesting. Weuse SWIFT in our Settlement department and because of this training, the group nowhas an in-depth knowledge of SWIFT messages and they know how to read them.”

Niclas JohanssonDnB NOR


67

High quality training from SWIFT-certified instructors

In a world of information overload, youwant accurate and up-to-date training. SWIFT Training goes to great lengths to ensure you will benefit from a course that fits your needs. Here we give you a look behind the scenes, and we introduce you to our certified training partners.

A lot of effort goes in creating anddelivering a course that fits your needsThe dynamic world of financialtelecommunications is characterised by aconstant flood of innovations. Whenevernew solutions are introduced (SWIFTNet,ISO 15022, MT 103, XML…), the SWIFTTraining team analyses the impact on thecustomer and defines the training that willaddress his needs. We carry out customersurveys and consult internal specialists tospecify the course content and developthe supporting material.

We then carry out ‘dry runs’, which areinternal courses where we gatherfeedback to further refine and polish thecourse. Once the material is ready fordelivery, our expert instructors study thecourse. They are certified when they provesubject matter expertise and show asound pedagogical approach during theirown internal sessions.

This is the basis for course delivery atSWIFT Training: only certified instructorswill deliver courses to our customers!You can be assured that onlyknowledgeable specialists will provide youwith accurate and up-to-date training andinformation.

Meeting our customers’ needs on a global basisTo address our customers’ training needson a world-wide scale, and offer training inthe local language where possible, SWIFTTraining enlists the support of a number oflocal partners.

Since the first partner, Alliance Factors inthe Russian Federation, came on board in1998, SWIFT Training has certified over 40instructors in over 15 countries. Trainingpartners are required to follow the samedemanding certification process as ourcore instructors before being allowed torepresent SWIFT at a SWIFT Trainingcourse. This involves several months ofintensive coursework followed bycertification from a senior SWIFT Traininginstructor.

Certified instructors in over 15 countriesIn addition to our core team of instructors,the following Training partners havereceived the official stamp of approvalfrom the SWIFT Training team (these arecompanies and individuals):

Europe, Middle East, India and AfricaAlliance Factors Limited - CardinalConsulting - Jalel Zagrani - MohamedHedi Ennaifar - Mohamed Hosny Atteya -Mohamed Kamel Bayoumi - RafaelKaczanowski - SIDE - SMA Software &Consulting - Scandent - Thierry Miskaoui.

North, Central and Latin AmericaAxelcomp Consulting Group - BCGBusiness Computer Group - ChandraSoodhoo Mathieu - Condor Project -DeCastro Staff - Financeware - JeremiahAssociates.

Asia PacificDecillion Solutions - IPACS.

Only the courses scheduled onswift.com/training are delivered bySWIFT’s core instructor team or thesecertified training partners. As ourcustomer’s training needs grow anddiversify, we will continue working closelywith our network of instructors to offer youthe highest quality training solutions.

For more information or feedback,contact: [email protected].

51768-MAY05SEP03

SWIFT Avenue Adele 1 B-1310 La Hulpe Belgium

Tel: +32 2 655 31 11Fax: +32 2 655 32 26email: [email protected]

Copyright © S.W.I.F.T. SCRL (“SWIFT”) 2005 All rights reserved. Reproduction is however authorised withacknowledgement of the source, reference and date of publication, and allnotices set out here. This publication is supplied for information purposesonly, and shall not be binding nor shall it be construed as constituting anyobligation, representation or warranty on the part of SWIFT.SWIFT, S.W.I.F.T., the SWIFT logo, Sibos, SWIFTNet, SWIFTAlliance,SWIFTStandards, SWIFTReady and Accord are trademarks of S.W.I.F.T.SCRL. Other SWIFT-derived product and service names, such as but notlimited to SWIFTSolutions and SWIFTSupport, are tradenames of S.W.I.F.T.SCRL. SWIFT is the trading name of S.W.I.F.T. SCRL. Patent pending:SWIFTNet.All photographs in SWIFT brochures feature SWIFT employees, customers orbusiness partners.

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