swiss post solutions vietnam...swiss post solutions vietnam is located at quang trung software city,...

Swiss Post SolutionsVietnam

Swiss Post Solutions Ltd.Saigon ICT TowerQuang Trung Software City, D. 12Ho Chi Minh City, Vietnam

Tel: +84 28 3715 5359Fax: +84 28 3715 [email protected]

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Content

Awards

About us

Our vision

Why Vietnam?

Management

Complex BPO

Data Entry

Document Processing

IT Operational Service

Software Development

Intelligent Automation

Security

Where do we reside?

Continuous Improvement

Quality Management

Robotics and Artificial Intelligence

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Management

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Our vision

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MISSION

We are a YOUNG, COMPETITIVE and INNOVATIVE organization that thrives on SOLVING CUSTOMER CHALLENGES in a most effective manner

VALUES

VISION

Swiss quality made in Vietnam

We deliver high and consistent quality services to our customers to empower their business

We question everything to continuously improve value for our employees, our customers and our company


QUALITYWe engage with, invest in and develop our people through open communication, competitive benefits, great working environment and talent development

PEOPLE

We deliver our mission with honesty, integrity and respect towards our customers and our people

INTEGRITY

INNOVATIONWe develop and apply latest technologies and processes to drive highest value for our customers

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Ho Chi Minh City

400 employees

36languages

Swiss Post Solutions Vietnam is a reputable Business Process Outsourcing provider.

Operating under the wing of Swiss Post group, we are highly committed to Swiss

quality and security standards. We combine them with Vietnamese competitive

production costs and create a unique selling point.

We take the customer at the center of every decision. That is why optimized business

processses and improved performance of our customers are the best rewards for

our business.

Can Tho

About usSwiss Post Solutions Vietnam is an established Business Process Outsourcing provider, operating under the wing of the Swiss Post group. We are highly committed to Swiss quality and security standards, and combine them with Vietnamese competitive production costs to create a unique point of difference in the competitive global landscape. With the customer at the center of every SPS business decision, optimized business processes and improved performance are the best rewards for our clients’ businesses.

Production Branch with project BCP capabilities

800 employees

3.5 h from Ho Chi Minh City

24/7, 365 days operating mode

Head office

Quang Trung Software City,the largest software park in Vietnam

1,000,000documents/day

22 secfastest SL

TalentDevelopmentPeople Management is a critical aspect of most successful operations, and Swiss Post Solutions excels at maximizing the usage of our internal human resources by developing and retaining our people through rigorous initiatives like our Talent Development program.

This all-in-one methodology for succession includes workflow tools that identify and build our talent pipeline, based on GE-McKinsey’s nine-box grid. This, along with our open-door policies and employee-centric culture empower us to raise great leaders.

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1.200employees

99.3%employee survey participation rate

90%willingness to perform

Employee EngagementOnly 13% of employees worldwide are “engaged” at work (State of the American Workplace report).

Employee engagement is much larger than simply professional “satisfaction.” To fully assess our employees’ engagement, we release an annual survey which screens commitments, work situation, divisional fitness, customer orientation and more.

The results become the main improvement program of the year. We provide better working conditions, new opportunities for education and development, leisure and various after-work activities.

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11employees in‘Rising Stars’ program

17%employment costs saving

2016program launch

89%customer orientation

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Defined

pathway3 years

30 promotions to higher category (2016)

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Awards9

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Prize

Swiss Post Solutions Vietnam has been recognized by the biggest industry awards locally, regionally, and globally. It is always a great pleasure when our work is esteemed and celebrated.

Working with passion and results on behalf of our customers is our nature; we simply share what we do best, and are honored for the resulting recognition.

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2016-2017

High literacy rate 94.5%

96.3% Men

92.8% Women

54.93 MILLIONLabor force pool

Relatively low labor costs

Source: CIA factbook

50%

Source: Russell Investments

Why Vietnam?

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lower than India or China, compared withtier one cities, HCMC and Hanoi

. Government tax incentives. 0% VAT for export of digitizingservices (since July 2013)

.Software development:- incentives for corporate income tax for new enterprises- 50% income tax reduction (next 9 years)

. Encouraging qualifying economic and high-tech infrastructure, access to labor force, Internet lines, dialogue with government

ICTIndustry

Median age

Population growth rate

!"#$$%#&

Life expectancy

30.1 YEARS

0.95% Y.O.Y

95.3 MILLIONTotal population

73.4 YEARSSource: CIA factbook

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Ask yourself.

Why should routine work consume 80% of your work time? Why are numerous files and invoices such a headache for your finance department? Why should your highly qualified employees manually update customer databases and process tons of paperwork of customer feedback?

Our strength over a decade is to provide the constructive solutions to the above question.

Your time is better spent making important business decisions. Delegate the more mundane processing to us.

Document Processing

From physical to digital.

It sounds so simple but care must be taken so mistakes won't happen. To do it right, everything should be secure, accurate and controlled.

We provide online and offline digitization services in more than 36 languages. The key projects are postal, insurance claims and invoice processing,telco back office, banking, airlines claim management and many others.We provide BPO solutions for virtually any industry, many of themfrom Vietnam.

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Digitization

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BPO

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Complex BPO

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End-to-end customer interaction, order fulfillment, customer service can now be outsourced just as call-center. Actually, this is what we have been successfully doing for our customers during a decade.

We offer independent specific solutions for entire back up office outsourcing, so that you can focus on more strategic tasks.

SoftwareDevelopment

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Software as a Service turns investments into operational costs.

Our solutions allow our customers to maximize the application ofsuch technologies as OCR, Data processing, Data mining, Recording with focus on relentless automation in order to reduce many efforts and improve quality. We use latest market technologies and techniques to turn information systems into real business assets.

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IT OperationalServices

It's like entering the most Hi-tech medical lab on the planet. A place where no nasty bugs or viruses could ever survive. Rest assured your data is in the most caring and safest of hands. Enjoy the competencies in Remote Network outsourcing, Network Administration, Security Provisioning and Redundancy Management.

We assure service run non-stop to keep you sleeping well.

Intelligent Automations Centre

IAC IAC

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This is the nerve center where we monitor the progress of our business 24 hours a day. It doesn't matter if you are 15 kilometers or 15 thousand kilometers away, our Intelligent Automation Centre provides monitoring of Hardware, Network, Operating Systems and Applications, Communication Lines Security and Business Process health. From now on you can sleep well at night knowing, that your business is being actively watched and managed.

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Robotics & ArtificialIntelligence

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Continuous Improvement (CI)Continuous Improvement is a DNA.In Swiss Post Solutions Vietnam we have launched a measurable process to improve every aspect of our business. Every employee participates in Lean-based CI process and hundreds of ideas get implemented annually to help us and our customers get the job done right, but in a better manner. CI is our way of life.

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QUALITY MANAGEMENT

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Quality Management‘Quality is not an act, it is a habit’, Aristotle said.

Quality Management at SPS Vietnam is based on sound, proven methodologies and principles. We utilizeLean and Total Quality Management, Six sigma, Acceptable Quality Limit (AQL – ISO 2859), ISO 9001 (Certified since 2006), ISO 27001 (Certified since 2008), CMMI ML3 (Certified since 2008) and ISO 14001 (Certified in 2015). We offer over 150 years of cumulative Quality Management experience with over 8.200work samples tested daily to assure our projects meet our vision of ‘Swiss quality - made in Vietnam’.

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SecurityWe understand the business needs bulletproof security. Security of your data is an integral part of our corporate culture. Especially in today's hacker-prone world.We enforce our commitments through ISO 27001 certification applied to all our services and processesand enact ongoing audits to detect and improve on any weaknesses.

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Where do we reside?Swiss Post Solutions Vietnam is located at Quang Trung Software City, the biggest IT park in Vietnam.Within modern infrastructure and neighborhood housing top technological companies, our location is convenient due to its proximity to the international and domestic airports.

QUANG TRUNGSOFTWARE CITY

swiss post solutions vietnam...swiss post solutions vietnam is located at quang trung software city,...

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