sxsw - ux love potion: influencing through collaboration
DESCRIPTION
Shared at SXSW 2014: http://schedule.sxsw.com/2014/events/event_IAP17915 Struggling to have the impact you want? Win the hearts of your teammates and stakeholders with this simple recipe for Deep Collaboration! We’ll share the techniques we used to transform naysayers into UX advocates while creating the 5-star Intuit Snap Payroll iPhone app. 1. Get personal 2. Embrace customers 3. Go beyond rolesTRANSCRIPT
INFLUENCING THROUGH COLLABORATION
UX LOVE POTION
#UXLove
Alissa Briggs Sr. Manager & Principal Designer
@alissadesigns
Raman Hansi Principal Design Researcher
@rums813
Payroll
UX LOVE POTION
Get personal
Go beyond roles
Embrace customers
Get personal
Embrace customers
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Meet them where they are
Get personal
Meet them where they are
Find common interests
Get personal
Meet them where they are
Find common interests
Build relationships over time
Get personal
Get personal
Embrace customers
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Start small
Embrace customers
Start small
Provide guidance and support
Embrace customers
Embrace customers
Start small
Provide guidance and support
Make it ongoing
Get personal
Embrace customers
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Personalize their invitation
Go beyond roles
Personalize their invitation
Be a facilitator
Go beyond roles
Personalize their invitation
Be a facilitator
Go beyond your own role
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Single senior leader
Team thinking about senior leader as SBO
Bunch of leaders, sad
Bunch of leaders, happy
Smiling faces with heart
Get personal
Embrace customers
Go beyond roles
