Types of Information

Systems

Alyssa Simplina - K32

Transaction Processing Systems (TPS)

Definition An information

system that records, collects, stores, modifies and retrieves data from all business transactions.

Also known as “real-time processing”

Transaction Processing Systems (TPS)

WHERE IT IS BEING USED: Major credit card companies Banks Airlines

Examples

1. Airline Reservation Systems

2. ATM (Automated Teller Machines)

3. Online Ticketing System

Office Automation Systems (OAS)

Definition A computer-based

information system that collects, processes, stores and transmits data in the form of electronic office communication.

Helps the office run smoother

Office Automation Systems (OAS)

WHERE IT IS BEING USED: Used in offices to execute a variety of

office operations such as: Decision making Data manipulation Document handling Communicating and Information

management

Examples

1. Document Management Systems

2. Message Handling System

3. Office Support System

Knowledge Work Systems (KWS)

Definition An information

system that serves the knowledge level of the organization.

Examples of knowledge workers are doctors, engineers, architects and those whose main capital is knowledge.

Knowledge Work Systems (KWS)

WHERE IT IS BEING USED: Knowledge Management in large

organizations Corporate Learning Centers Companies with workers who uses

their knowledge as a capital

Examples

1. CAD/CAM Systems

2. Virtual Reality Systems

3. Investment Workstations

Decision Support Systems (DSS)

Definition An information system

that analyzes data and presents it in a manner that will help support businesses in making decisions in the organization.

Helps individuals to choose among the alternatives given.

Decision Support Systems (DSS)

WHERE IT IS BEING USED: Used in all industries to help them

resolve business problems in a timely and most efficient way possible.

Examples

1. Model-driven DSS

2. Data-driven DSS (Data warehousing)

3. Document-driven DSS

Executive Support Systems (ESS)

Definition An information

system that provides top managers with a concise and more organized report to support them in decision making.

Also referred to as “Executive Information System”

Executive Support Systems (ESS)

WHERE IT IS BEING USED: Used by the top management or

the senior management team to help them in transforming data into accessible and executive-level supports such as those used in:

Billing Department Accounting Department Staffing Department

Examples

1. Meditech

2. Cambridge Systematics

3. Profit Planning

Group Decision Support Systems (GDSS)

Definition A computer-based

system that help multiple users who are working together to solve complicated problems and prepare detailed plans.

Designed to help groups in meetings reach consensus.

Group Decision Support Systems (GDSS)

WHERE IT IS BEING USED: Group meetings Group works Conferences Those working in project

collaborations

Examples

1. Think Tank

2. Meeting Sphere

3. Suggestion Model