syllabus operations mangement
DESCRIPTION
OMTRANSCRIPT
1
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term: IV
Course Name: Service Operations Management Credits: 3
Course Instructor: Mr. Y Ramakrishna Intercom: e-mail: @vjim.edu.in
OBJECTIVES OF THE COURSE
To enable management students to understand and learn the concepts and practices of Operations
involved in Service Sector.
COURSE OUTLINE
The course mainly deals with Operations Management involved in service industry. Design, Development and
Delivery of a service to a customer with quality at every stage is the focus of discussion in this course.
LEARNING OUTCOMES
At the end of program, students should be able to,
Get conceptual clarity on operations involved in services
Understand the strategic alternatives for services
Comprehend the intricacies involved in the management of service organizations
Understand the differences of operations between Service and Manufacturing sectors
Develop new techniques and strategies to manage service organizations
BASIC TEXT BOOK
Service Operations Management by Metters, King-Metters, Pullman and Walton, CENGAGE Learning, 2006
REFERENCE BOOKS
1. Services Marketing, Operations and Management, Vinnie Zauhari and Kirti Dutta, Oxford
University Press
2. Service operations management: improving service delivery Robert Johnston and Graham Clark, 3rd
Edition, Financial Times / Prentice Hall
3. Service Management by James A. Fitzsimmons and Mona J. Fitzsimmons, TATA McGraw-Hill 5h
Edition, 2007
4. Services Marketing, Lovelock, Christopher. and Wirtz, Jochen:; Fifth Edition; Pearson Education
5. Services Marketing- Integrating customer focus across the firm, V. Zeithaml and Mary Jo Britner -
Third Edition; TMH
E-RESOURCES/DATABASES
2
SESSION PLAN
Sessions Topics Pre-class preparation
required
4
Overview of Services Operations Importance of Service Sector, Worldwide Statistics, Operations in Services, Characteristics of Services, Classification Service Frameworks, Service Process Matrix, An Open-Systems view of Services
6
Strategic Positioning and Service Strategy Strategic Hierarchy, Strategic Positioning, Strategic Consistency, Service Strategy, Tactical Execution, Strategically planning for Service Growth, Internet Strategies, Environmental Strategies
4
New Service Development Service Innovation, Service System Design and Tools, Managing service experiences, The Front-OIffice Back Office Interface, Linking Decoupling to Service concept
4
Improving the Delivery System Analysing Processes, Process Flow Diagrams, Process Simulation, Service Quality, Service Quality Designs, Taguchi and Poka-Yoke, Measures of Customer Satisfaction, Achieving Service Quality, Developing a Culture of Service Quality, Service Recovery,
3 Six Sigma for Service Process Improvement Process Capability, Cost of Poor Quality, Metrics and Strategic Consistency, DMAIC Approach,
3 Matching Supply and Demand in Services Yield Management, Inventory Management in Services, Waiting Time Management
4
Site Selection for Services Site Selection Considerations, Type of Service Firms, Site selection for Demand-Sensitive Services, Factor Rating Method, Gravity Model, Site Selection for Delivered Services,
4
Service Supply Relationships Managerial Implications of bidirectional relationships, Sources of value in services supply relationships, Outsourcing services and Managerial considerations
3 Term Paper Presentations
PEDAGOGY
The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case
analysis, video and guest lectures.
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
1 Quiz 5
2 Assignments 10
3 Term Paper 15
3
4 Review Examination 20
5 End Term Examination 50
100
CAREER FOCUS
This course enables the students to strengthen their knowledge and practical skills in operations management
related to service sector. It will provide them good opportunities at entry level in operations positions across
different sectors in service industry.
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]
4
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term: IV
Course Name: LOGISTICS AND SUPPLY CHAIN MANAGEMENT Credits: 3
Course Instructor: Mr. Y Ramakrishna Intercom: e-mail: @vjim.edu.in
OBJECTIVES OF THE COURSE
COURSE OUTLINE
The course deals with models, concepts and solutions that are important for the design, control, operation and
management of supply chain systems. It also provides a overall view of supply chain frameworks developed by
various authors.
LEARNING OUTCOMES
1. Conceptual clarity on supply chain management
2. Modeling approach for logistics network
3. Role of logistics and designing logistics in supply chain
4. Effective inventory policy and managing demand variability in a supply chain
5. Integration of parties in a supply chain and role of Strategic Alliances in supply chain
6. How does distribution complement sales process?
7. Marketing and operational outcomes while managing distribution partners
BASIC TEXT BOOK
David Simchi Levi, Phiip Kaminsky, Edith Simchi-Levi and Ravi Shankar “Designing and
Managing the Supply Chain”, Third edition. Tata McGraw-Hill, 2005, New Delhi
REFERENCE BOOKS
1. N. Chandrasekaran, “Supply Chain Management: Process, System, and Practice”, Oxford University
Press, 2010
2. John J Coyle, C. John Langley, Brian J Gibson, Robert A Novack, Edward J Bardi “A logistics
approach to Supply Chain management” -, Cengage Learning - India, 2009
3. Jereme F.Shapiro, “Modeling the Supply Chain”, First Edition, Thomson Learning,2001
4. Sunil Chopra and Peter Meindl, “Supply Chain Management”, First Edition-Pearson-Delhi
5. Donald Waters, “Global Logistics-New Directions in SCM”, Chartered Institute of Logistics and
Transport - UK
5
6. Vinod Sople, “Logistics Management”, First Edition-Pearson-Delhi,2004
7. Coughlan, Annie T, Anderson, Erin, Stern, Louis W, “Marketing Channels”, Prentice Hall,6th
edition
E-RESOURCES/DATABASES
SESSION PLAN
Sessions Topics Pre-class preparation
required
1 Overview of the course
Scope and Relevance, Relationship with other subjects Ch-1 of Text
2
Introduction to SCM – What is SCM, Development Chain and Global
Optimization, Managing Uncertainty and Risk, Key Issues in SCM,
Supply Chain Drivers and Metrics
Ch-1 of Text, Ch-2 of Chopra
and Meindl
3 – 7
Inventory Management and Risk Pooling – Single Stage Inventory
Model, Risk Pooling, Centralized Vs. Decentralized Systems, Managing
Inventory in the Supply Chain, Practical Issues
Case: ACME case of Risk Pooling
Ch-2 of Text
8 – 11
Network Planning – Network Design, Inventory Positioning and
Logistics Coordination, Resource Allocation,
Case: BIS Allocation
Ch-3 of Text
12 – 14 Supply Contracts – Supply Contracts for Strategic Components and Non-
Strategic Components, Contracts for MTS and MTO supply chains Ch-4 of Text
15 – 17
The Value of Information – The Bullwhip Effect, Information sharing
and incentives, Effective forecasts, Locating desired products, Lead Time
reduction, Information and Supply Chain Trade-offs
Ch-5 of Text
18 – 20 Supply Chain Integration – Push-Pull Systems, Impact of lead time,
Demand-driven strategies and Impact of Internet Ch-6 of Text
21 – 23
Strategic Alliances – Logistics related business functions, Framework,
3PLs, Retailer – Supplier Partnerships, Distributor Integration
Case – Maruti Udyog Limited
Ch-8 of Text Ch-1 and 3 of
Donald Waters
24 – 27
Coordinated Product and Supply Chain Design – General Framework,
Design for Logistics, Supplier Integration into New Product Development,
Mass Customization,
Case – Hewlett – Packard; DeskJet Printer Supply Chain
Ch-11 of Text
28 – 29 New Business Models with Technology and Integration, IT in SCM –
Supply Chain and Business Models, Technology Applications, Process
Improvement, SC Process Mapping
Ch-14, 15 and 16 of SCM by N.
Chandrasekharan
30
Application of Technology in SCM – SCM Information System
Classification, SC Planning, Collaboration and Execution Software
Solutions, Technology Devices in SCM
-DO-
Term Paper Presentations
PEDAGOGY
The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case
analysis, video and guest lectures.
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
6
1 Quiz 5
2 Assignments 10
3 Term Paper 15
4 Review Examination 20
5 End Term Examination 50
100
CAREER FOCUS
Career opportunities are plenty in the area of supply chain management. This course enables the students to
secure positions in companies related to logistics and supply chain management in both manufacturing and
service sector. They can secure positions related to the areas like warehouse management, distribution, order
processing, purchase and procurement, inventory management, transportation management and vendor rating
and evaluation.
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]
7
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term: V
Course Name: Project Management Credits: 3
Course Instructor: Mr.Kalicharan Sabat Intercom: e-mail:
@vjim.edu.in
OBJECTIVES OF THE COURSE
COURSE OUTLINE
The course develops the competencies and skills for planning and controlling projects and understanding
various issue that drive successful project outcomes. The course covers key components of modern project
management including project planning, project scope management, project time and cost management,
scheduling resources, progress and performance measurement and evaluation, project organization
considerations, communications, risk management, project closure, and tools, techniques used in managing
projects.
LEARNING OUTCOMES
On completion of the course, students will be able to :-
(a) Realize how project management is essential to their business and their career as a Manager.
(b) Decide applicability of project management process to their business environmentand work endeavors.
(c) Manage a project from start to finish.
(d) Use project management software – MS Project.
BASIC TEXT BOOK
Project Management : The Managerial Process, by Clifford F Gray & Eric W Larson, 3rd
edition, TMH
REFERENCE BOOKS
1. Effective Project Management by Clement & Gido, CENGAGE Learning (IE)
2. Project Management: A Managerial Approach by Jack R Meredith, Samuel J Mantel Jr. 5th
Edition Wiley
India.
3. Project Planning Scheduling & Control, by James P Lewis, 3rd
Edn. TMH.
8
4. Successful Project Management : A step-by-step Approach by Milton D Rosenau Jr. & GD Githens, Wiley
India.
5. Project Management : Planning and Control Techniques, By Burke, Wiley India
6. MS Project 2010 Step-by-Step, by Carl Chatfield & Timothy Johnson, PHI
E-RESOURCES/DATABASES
SESSION PLAN
Sessions Topics Pre-class preparation
required
1-3 Overview & Introduction to Project Management
What is a project? Importance of Project
Management.
Project Management Vs General Management
Characteristics of Projects
Life Cycle concept of Projects
Chapter #1 of text
4-5 Organization Strategy and Project Selection
Why Project Managers need to understand Strategy?
Project RFP.
Project Selection Methods
Chapter #2 of text
6-7 Project Management Structures and Project Manager
Project Organization(Hierarchical, Functional &
Matrix)
Project Manager’s Role & Responsibilities
Managing Project Stakeholders
Chapter #3 and Chapter
#10 of text
8-11 Defining the Project
Project Charter and Scope
Work Breakdown Structure(WBS)
Integration of WBS with Organization
Coding WBS & Responsibility Matrix
Defining & coding WBS using MS Project
Project Communication
Chapter #4 of text Case-
Happy Dale Pig Farm
Case-Blog Project
Handout on Project
Communication
12-13 Estimating Project Time & Cost
Estimation guidelines for time, cost, and resources.
Macro Vs Micro estimating.
Methods of estimation.
Chapter #5 of text Case-
Blog Project
14-18 Project Plan Development
Contents of a Project Plan
Developing Project Network
PERT & CPM
Chapter #6&7 of text
Case- Blog Project
9
Managing Risk
Creating Project Network Using MS Project.
19-22 Scheduling Resources
Types of Project constraints
Classification of scheduling problems
Resource allocation methods
Resource Leveling & Task Splitting
Resource Scheduling using MS Project
Chapter #8 of text
23-24. Reducing Project Duration
Rationale for reducing Project duration
Options for accelerating Project completion
Project crashing
Chapter #9 of text
25-28 Progress and Performance Measurement
Structure of Project Monitoring Information System
Project Control Process
Project Baseline
Earned Value Analysis
MS Project Reports
Chapter #13 of text
29 Project Closure
Project Closure
Project Evaluation by Project Team & Project
Manager
Chapter #14 of text
30 International Projects
Environmental Factors
Selection of Sites
Chapter # 15 of text
31-32 Project Presentation
PEDAGOGY
The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case
analysis, video and guest lectures.
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
1 Quiz 5
2 Assignments 10
3 Term Paper 15
4 Review Examination 20
5 End Term Examination 50
100
CAREER FOCUS
Students can secure positions in companies which Microsoft Project Management software at the entry level.
They can also secure positions in those companies which are run based on projects, especially in Software,
Infrastructure and Manufacturing.
10
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term: VI
11
Course Name: Purchasing and Negotiations Management Credits: 3
Course Instructor: Intercom: e-mail: @vjim.edu.in
OBJECTIVES OF THE COURSE
COURSE OUTLINE
This course provides general and specific purchasing information that will serve to strengthen the student’s
ability to participate in today’s purchasing environment. Topics include role of purchasing in an organization,
contract execution, Strategic Procurement, Sourcing strategies and relationships along with global sourcing
concepts. The course also deals with approaches to negotiations and styles of negotiations and their implications
LEARNING OUTCOMES
This course focuses on the managerial, administrative, strategic and tactical aspects of the purchasing function.
Emphasis will be placed on the pertinent issues in purchasing management for both the goods and services
business sectors. The topics covered, coupled with the case analyses, and in-class inventory simulation will
provide a hands-on approach for the participant.
1. To understand the role of purchasing in an organization
2. To be aware of the functions and policies of purchasing
3. To understand the purchasing of services, commodities and retail items
4. Understand the concepts of international and global sourcing and outsourcing
5. Understand the intricacies of contract management and e-procurement issues
6. Understand the fundamentals of approaches to Negotiations and their implications
BASIC TEXT BOOK
Mastering Business Negotiation by Roy J. Lewicki and Alexander Hiam-(MBN-L&AH)*
REFERENCE BOOKS
1. Procurement, Principles & Management; Peter Baily / David Farmer / Barry Crocker / David
Jessop / David Jones Pearson education; ISBN 0-27371-379-5--- 9780273713791
E-RESOURCES/DATABASES
SESSION PLAN
Sessions Topics Pre-class preparation
required
12
1 Overview of the Course:
Overview of Contract
2-3 Procurement of Goods and Services
4-5 Best Practices in Procurement
QCBS, QBS, LI, Reverse auction etc
6-7 Important Formats and Terms and conditions
8-10 Relationship and Outcome-Negotiation Styles
-Dual concerns Model-Relationship and Outcome concerns
- The Panama Canal Negotiations-case
-The five Negotiating Styles--Matching/Meshing of other’s styles(Matrix)
11-12 Negotiation -Stages and Phases, Strategy and Planning
- Stages-Opening, Bargaining, Closing and Implementation
- Players-Single Opponent, Agents, Groups and Teams
- What You want and what others want
-The Planning Process
-A Rare success in China-The Celanese JV-case
13-14 Distributive Negotiations (Bargaining)-Competitive
-Fixed Pie DN and out of Court Settlement (cases)
-Competition and Relationships-Benefits and Costs
-Bargaining Situation, Role/Power of Alternatives
-Settlement Point, Bargaining Mix, Other’s Resistant point
15-16
Integrative Negotiations -Collaborative
-Negotiating with WalMart--VW Negotiations in China-Cases
-How Integrative Negotiations differ-An Overview-relationship, Trust and
Honesty--Key steps in Integrative Negotiations
-Collaborative Negotiation Success and Strategies
17-19 Part-3-Negotiation Strategies and Sub-processes
-Drivers of the Negotiation strategy
-Non-Engagement/Engagement Strategies
-Phases of Negotiations
-The Planning Process in Implementing Negotiations-Planning Guide
-A Field Analysis of Negotiation
20-21 Compromise, Accomodation and Avoidance Strategies
-When to compromise-Tactics, Avoiding Traps,Haggling
-Why and When Accommodate-Buying Time, drawbacks
-When Avoid-Why-How and Tactics
22-23 Power and Influence
-Why Power important, Sources of Power, Dealing with others who have
power
-Power Negotiation-case
-Influence Routes, Role of Receivers
13
24-25 Part 5-Negotiation Contexts and International Negotiations
Multiparty Negotiations-Nature, Differences with two-party
negotiations, Strategies
-Agents, constituents and Audiences,Coalitions and Teams
-Relationships and Negotiations
-Ethics in negotiation
26-27 International Negotiations
-What makes International negotiations different
-Culture and Negotiation Styles of Japanese, US, Chinese, Korean,
German and British people
28-29 International and Global Sourcing
30 Term Paper Presentations
PEDAGOGY
The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case
analysis, video and guest lectures.
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
1 Quiz 5
2 Assignments 10
3 Term Paper 15
4 Review Examination 20
5 End Term Examination 50
100
CAREER FOCUS
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]
14
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term: VI
Course Name: TOTAL QUALITY MANAGEMENT Credits: 3
15
Course Instructor: Mr.Y.Ramakrishna Intercom: e-mail:
@vjim.edu.in
OBJECTIVES OF THE COURSE
COURSE OUTLINE
The course deals with the fundamental principles, criteria and historical foundations of total quality, while
providing a foundation for understanding the applying technical tools.
LEARNING OUTCOMES
The learner will be able to,
1. Gain of Conceptual knowledge of TQM
2. Understand the frameworks, evolution and trends in Quality
3. Compare and contrast quality issues between service and manufacturing sector
4. Apply the tools of TQM
BASIC TEXT BOOK
The Management and Control of Quality by Evans and Lindsay, Cengage Learning, 8th
Edition.
REFERENCE BOOKS
Total Quality Management by Dale H. Besterfield, Carol Besterfield et al. Pearson Publication
E-RESOURCES/DATABASES www.asq.org
http://www.nist.gov/baldrige/
www.iso.org
www.deming.org
www.juran.com
SESSION PLAN
Sessions Topics Pre-class preparation
required
1 Overview of the course
Scope and Relevance, Relationship with other subjects
2
Ch-1: Introduction – The History and importance of quality, From
Product Quality to TQM, Current and Future Challenges, Quality
definitions, TQ-Principles, Practices and Techniques, Competitive
advantage through quality, Three levels of quality
Ch-1 of Text and Ch-1of
Besterfield
16
3 – 5
Ch-2: Philosophies and Frameworks – Deming, Juran, Crosby,
Feigenbaum, Kaoru Ishikawa, Genichi Taguchi Philosophies. Malcolm
Baldrige National Quality Award, International Quality award programs –
Deming, European, Canadian, Australian, Chinese Quality awards, ISO
9000:2000
Case:
Ch-3 of Text
6 – 8
Ch-3: Leadership and Strategic Planning – Leading Practices for
Leadership, Leadership theory and practice, Creating the leadership
system, Strategic Planning, 7 Management Tools, Leadership and Baldrige
Criteria,
Case-I: A Situational Leadership Challenge of Clifton Metal Works
Quiz – I
Ch-4 of Text and Ch-2 & 17 of
Besterfield
9 – 10
Ch-4: Focusing on Customers – American Customer Satisfaction Index,
Identifying, Understanding customer needs, Gathering and analyzing
information, Linking customer information to design, production and
service delivery, CRM and Customer Focus in Baldrige criteria, ISO 9000
and Six Sigma
Case – II: Customer Focus in Landmark Dining
Allotment of topics for Assignment
Ch-5 of Text and Ch-3 of
Besterfield
11 – 12
Ch-5: High Performance Workforce Management – Designing,
Managing and Sustaining high performance work systems, Workforce
focus in Baldrige Criteria, ISO 9000 and Six Sigma
Case-III: Quality Practice in TD Industries
Ch-6 of Text and Ch-4 of
Besterfield
13 – 15
Ch-6: Process Management – Business Processes, Frameworks,
Designing Work Processes, Process Control and Improvement and their
Methodologies, Breakthrough Improvement, PM in Baldrige Criteria, ISO
9000 and Six Sigma
Case-IV: Process Management in Novel Connect
Ch-7 of Text and Ch-5 of
Besterfield
16 – 18
Ch-7: Performance Measurement and Information Management –
Scope of PM, Designing effective PMS, Analyzing and Using
Performance Data, Cost of Quality, Measuring return on quality,
Managing Information resources, Knowledge Management, PM and IM in
Baldrige Criteria, ISO 9000 and Six Sigma
Ch-8 of Text and Ch-7 of
Besterfield
19 – 21
Ch-8: Design for Quality and Product Excellence – Product design
processes, Concept and Design development, Design Optimization and
verification.
Ch-12 of Text
22 – 25
Ch-9: Tools and Techniques of TQM
Statistical thinking and applications – Statistical basis of Six Sigma,
Seven QC Tools, Six Sigma DMAIC Methodology, Case-V:
National Furniture
Ch-10 & 11 of Text and Ch-18
of Besterfield
26 – 30
Ch-10: Statistical Process Control – QC Measurements, SPC
Methodology, Control Charts and Variables data, Designing Control
Charts
Ch-13 of Text and Ch-18 of
Besterfield
PEDAGOGY
The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case
analysis, video and guest lectures.
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
1 Quiz 5
2 Assignments 10
3 Term Paper 15
4 Review Examination 20
17
5 End Term Examination 50
100
CAREER FOCUS
TQM is a part of every aspect of managing a company. Students will be able to secure positions related to the
implementation of TQM in both service and manufacturing sectors. Opportunities in TQM exists across all
specializations i.e. HR, Marketing, Finance Operations and Business Strategy.
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term:
Course Name: Six Sigma Credits: 3
18
Course Instructor: Mr.Kalicharan Sabat Intercom: e-mail: @vjim.edu.in
OBJECTIVES OF THE COURSE
COURSE OUTLINE
The course mainly deals with the concept of six sigma, its origin, development and framework. It deals with the
methodology of six sigma and its implementation. It also provides an insight into the design, tools and metrics
of six sigma
LEARNING OUTCOMES
At the end of course, students should be able to,
Understand the concept of Six Sigma and its utility
Understand the methodology of six sigma
Learn how organizations implement Six Sigma to achieve
BASIC TEXT BOOK
Evans and Lindsay, An Introduction to Six Sigma and Process Improvement, CENGAGE Learning, 2009
REFERENCE BOOKS
1. David H. Treichler, The Six Sigma Path to Leadership: Observations from the Trenches,
2. Donald W. Benbow and T.M. Kubiak, The Certified Six Sigma Black Belt Hand Book, ASQ Quality
Press Publication
3. Earl Naumann and Steven Hoisington, Customer Centered Six Sigma: Linking Customers, Process
Improvement, and Financial Results,
4. Keki R. Bhote, The Ultimate Six Sigma, Prentice-Hall of India, 2007
5. Larry Walters, The Six Sigma Journey from Art to Science,
6. Peter S. Pande, The Six Sigma Way, TATA McGraw Hill Edition, 2010
E-RESOURCES/DATABASES
SESSION PLAN
19
Session
No. Topics
Reading
Reference
1 Overview of the course
Scope and Relevance, Relationship with other subjects
2-3 Six Sigma – Concept, Need, Quality as a Business Performance Metric,
Relationship with quality, Principles of Six Sigma Case Study - Xerox
Ch. 1 & 2
of Text
4-5 Six Sigma Methodology – DMAIC, Project organization, Selection,
Definition, Project Teams, Identification of CTQs, Define Phase Video on DMAIC
Ch. 3 Text
6-7
Process Measurement – Process Metrics, Data presentation,
Measurement System Evaluation, Process Capability Evaluation,
Benckmarking, Measure Phase
Ch. 4 of
Text
8-9
Process Analysis – Tools like Process Mapping, Value Stream Analysis,
Process Variation, Root Cause Analysis, Cause and Effect Diagrams,
Analyze Phase Case Study – GE Fanuc
Ch. 5 of
Text
10-11 Process Improvement – Principles, Seven management and planning
tools, Improve Phase
Ch. 6 of
Text
12-13 Process Control – Control Systems, SPC, Control Charts, Control Phase Ch. 7 of
Text
14 Design for Six Sigma – Concept, Design development, Reliability and
Prediction in DFSS Video on DFSS
Ch. 8 of
Text
15 Six Sigma Implementation – Principles, Organizational Culture and
Change Management, Enterprise Leadership
Ch. 10 of
Text
16 -17 Term Paper Presentations
PEDAGOGY
Mix of Case Studies, Concepts explanation, Powerpoint Presentations, Class room discussions, display of
videos
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
1 Quiz 5
2 Assignments 10
3 Term Paper 15
4 Review Examination 20
5 End Term Examination 50
100
CAREER FOCUS
Knowledge of Six Sigma will be helpful in implementing and improving process capability in manufacturing
and service operations. Students will be able to increase their opportunities towards the jobs which require
process improvement studies.
20
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]
VIGNANA JYOTHI INSTITUTE OF MANAGEMENT
HYDERABAD Course Outline
Batch: 2012-14 Term: IV
Course Name: Lean Manufacturing & TPM Credits: 3
21
Course Instructor: Mr.Kalicharan Sabat Intercom: e-mail:
@vjim.edu.in
OBJECTIVES OF THE COURSE The primary objective of the course is to enable Management students of all discipline to understand Lean
philosophy, processes and implement the same in the Organizations.
COURSE OUTLINE
The course is intended to imbibe the Lean thinking in Management students; the path chosen to do so is by
means of theoretical sessions followed by practical exercises. All the topics covered are explained using case
studies and industry examples. Among the topics are Evolution of Lean Manufacturing systems, Identifying
Waste, Lean Tools, and Quality Problems solving tools, etc.
LEARNING OUTCOMES
At the end of the program students shall be able to,
1. Diagnose the chronic problems in an organization and realize the potential for improvement.
2. Draw a Lean road map for an Organization
3. Understand the tools required to create Flow, usage of relevant tool for different problems.
4. Gain working knowledge on problem solving tools for quality issues and basics of Total
Productive Maintenance.
5. Understand the application of Lean principles in all functions and processes
6. Understand the basic approach for Lean in Organizations.
BASIC TEXT BOOK
“Lean for Dummies” - Wiley Publishing inc., by Natalie J. Sayer, Bruce Williams
REFERENCE BOOKS
Sl.
No
Titles Author
1 Lean Thinking Womack & Jones
2 Toyota Production System Taiichi Ohno
3 Machine That Changed the World James Womack
4 JIT Factory Revolution Hiroyuki Hirano
5 JIT implementation manual Hiroyuki Hirano
6 A Revolution in Manufacturing Shigeo Shingo
7 Lean Toolbox John Bicheno
8 Toyota Way – Field Book Jeffery Liker
9 Learning to See Rother, James Womack, Daniel Jones, John
Shook
10 Lean Solutions Womack and Jones
11 Lateral Thinking Edward De Bono
12 Six Thinking Hats Edward De Bono
13 People and Performance Peter Drucker
14 TPM for Process Industries Suzuki
15 World Class Quality Keki Bhote
16 The Goal Eli Goldratt & Jeff Cox
17 Gemba Kaizen – Low cost Masaaki Imai
22
common sense approach to
management
18 TPM: Collected Practices and
Cases By Productivity Press
Productivity Press Publication
E-RESOURCES/DATABASES
1. http://www.sixsigmablog.org/lean_manufacturing/page/3/
2. http://www.articlesbase.com/management-articles/six-sigma-in-the-insurance-industry-71206.html
3. http://www.isixsigma.com/index.php?option=com_kunena&Itemid=151&func=view&catid=7&id=3909
4. www.venturehaus.com/pdf/VH_LSS_FS_Capco_Journal.pdf
5.http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-the-
insurance-industry.html
6. http://www.leanmanufacturingconcepts.com/
7. Lean manufacturing: tools, techniques, and how to use them, Volume 2000, CRC Press Service for Resource
Management, by William M. Feld
(http://books.google.co.in/books?id=zM_qqlrHKJ8C&printsec=frontcover&dq=lean+manufacturing&cd=1#v=
onepage&q&f=false)
8. TPM: Collected Practices and Cases By Productivity Press
(http://books.google.co.in/books?id=Yz1BauQU3BMC&printsec=frontcover&dq=TPM&cd=3#v=onepage&q
&f=false)
9. Lean for Dummies, Wiley Publishing INC, By Natalie J. Sayer, Bruce Williams
(http://books.google.co.in/books?id=l_hIBVeliTcC&printsec=frontcover&dq=lean+for+dummies&cd=1#v=one
page&q&f=false)
SESSION PLAN
Sessions Topics Pre-class preparation
required
4
Evolution of Lean Manufacturing
History of Lean Manufacturing, Lean Production Vs. Mass
Production, Toyota’s and Ford’s Production System, Basics
of Lean Production, Scope of Lean Production
Lean Principles
23
8 MUDA, MURI, MURA, Types and Sources of Waste, Jidoka,
Identifying 3M's, Identifying different types of Waste, Value
Vs Waste, Value Stream Mapping
10 Lean Tools
Flow, Pull, Perfection, Layout design for Lean, Breaking
batch size, SMED, 5S and Work Station Design, Visual
Management, Production Levelling and Standardization of
work, Lean Organization Principles
4 Lean in Service Processes
Total Service Management, Leading people to implement
change Goal alignment and Policy deployment. Cross
Functional teams
4 Total Productivity Management
Importance of Equipment, Concept of OEE, Overview of
TPM, Process OEE
2 Final Project Selection
PEDAGOGY
The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case
analysis, video and guest lectures.
EVALUATION
Sr.
No.
Components Weightage Learning Outcomes
1 Quiz 5
2 Assignments 10
3 Term Paper 15
4 Review Examination 20
5 End Term Examination 50
100
CAREER FOCUS
This is a course for students who want to make a career in the field of Lean Manufacturing consultancy,
Business Improvement/Continuous improvement Managers, Lean manufacturing managers, Production
Managers, etc.
ANY OTHER REMARKS
The following factors would be considered for evaluation of assignments as well as term-end examination
(wherever relevant):
Conceptual clarity.
Ability to relate and draw inferences.
Self-analysis with reasoning and drawing conclusions.
Relevance of the textual contents (no superfluous or irrelevant information).
Information source, suitable referencing and bibliography.
24
Format and language.
Student’s original contribution and creativity.
[Any plagiarism shall be viewed seriously and the students have to rework.]